SurveySensum

JANUARY 25, 2024

These tips are all about using the trust that comes with good customer feedback to turn that satisfaction into great opportunities. Identify Your Biggest Fans When you’re looking for referrals, it’s like finding superheroes in your customer base – the ones who really love what you do. But don’t worry!

NPS 52

NPS Customer Feedback Gaming Social Media 52

Fonolo

JUNE 24, 2021

Did you know that 61% of customers don’t like the traditional IVR (Interactive Voice Response) audio model? Nobody likes lengthy phone prompts, and customers usually prefer to speak to a human. However, IVR is an efficient tool with benefits for both contact centers and customers when used correctly.

Contact Center 91

Contact Center Customer Satisfaction Technology Technology 91

Beyond Philosophy

JULY 19, 2017

Taking care of your best customers is an age-old concept. In fact, in Retail Customer Experience, the author of the Colloquy census said that “retailers need to up their game on how to attract and retain members within their loyalty programs.”. How do you attract and retain members in your loyalty program?

Gaming 116

Gaming Retail Customer Loyalty Start-ups 116

SugarCRM

DECEMBER 5, 2023

For manufacturers, lead nurturing is an important part of maintaining a sales pipeline because it helps you nudge your leads closer to taking the next step toward becoming a customer. Essentially, lead scoring is when businesses assign numerical values to accounts based on how likely they are to convert.

Manufacturing 26

Manufacturing Sales CRM Touchpoint 26

SurveySensum

JULY 11, 2023

This delightful experience, my friend, is what we call customer experience (CX). Before we move ahead, let’s understand – What is customer experience? Customer Experience is the overall impression a brand creates in the minds and hearts of its customers. But WHY is customer experience so important?

Customer Experience 83

Customer Experience Touchpoint Customer Retention Net Promoter Score 83

Steven Van Belleghem

DECEMBER 6, 2021

Shep Hyken, customer service & experience expert and author of ‘I’ll Be Back’. The other is another way to think about how you measure customer success. The customer’s expectations continue to evolve. Customers are smarter than ever and know what a good CX looks and feels like. It’s what happened yesterday.

CX 123

CX Customer Experience Non-Profits Social Media 123

Steven Van Belleghem

APRIL 20, 2021

Few companies are as obsessed by customer experience as Amazon. Why “it’s all about the long term” What it really means to be customer obsessed. It’s about how thinking long term and following your passions first can lead to not just profits, but a happy life for you, your employees, and customers.

Customer Experience 109

Customer Experience E-commerce Social Media Government 109

ProProfs

JULY 11, 2022

You must have already heard how social media is a gold mine for attracting new audiences and boosting lead generation. Let’s uncover how you can create a Twitter quiz for your business and reach potential customers. You can create a quiz gauging customers’ crucial data points and use them to recommend products.

Real Estate 52

Real Estate Sports Social Media Education 52

SixteenVentures

AUGUST 1, 2018

I’m so over talking about churn and if you really understand what Customer Success is all about , you should be, too. Customer Success-driven Growth. Customer Success-driven Growth. Customer Success is a growth driver. Revenue growth from your existing customers. Growth in the value of your company.

Start-ups 129

Start-ups Engineering Sales Customer Experience 129

Comm100

OCTOBER 8, 2016

Your customer retention is super important to your bottom line—after all, customer loyalty is well-known for being more valuable than customer acquisition. With stakes this high, it’s essential that you build a solid customer retention plan that can lead to long-term customer loyalty. Enhance your blog.

Customer Retention 60

Customer Retention Customer Loyalty Social Media Education 60

Shep Hyken

JANUARY 23, 2023

Each week, I read many customer service and customer experience articles from various resources. How do you keep your loyal customers? How do you keep your loyal customers? It starts with the important topic of keeping your best people. Here are my top five picks from last week. It’s a win-win.

Customer Service 13

Customer Service Artificial Intelligence Contact Center Retail 13

Fonolo

JANUARY 22, 2020

Wondering what customer service or contact center conference to attend in 2020? Whatever anyone says, attending live events is essential if you want to keep up and keep involved with the industry around. This year, we’ve published our full selection of customer service conferences and contact center summits in North America.

Customer Service 129

Customer Service Contact Center CX Education 129

Inside Customer Service

JUNE 10, 2021

Note: The following is an excerpt from The Guaranteed Customer Experience. Do you need to stop now, or do you have enough fuel to keep going until the next one? Buc-ee's, a chain of gas station convenience stores located primarily in Texas, has developed a devoted customer base by solving this problem.

Retail 163

Retail Customer Service Customer Experience 163

Intercom, Inc.

APRIL 17, 2019

There’s a pattern that’s all too common in our industry – you build a rock-solid product, spend a lot of cash and effort attracting people to discover that product, but then fall down at the crucial point of helping your customers actually find value. The result of falling into this trap? Poor retention.

Engineering 28

Engineering Start-ups Sales Customer Experience 28

SugarCRM

DECEMBER 7, 2020

Is Customer Experience really that Important? Companies who get customer experience right see massive benefits. Here’s what PWC’s survey of 15,000 consumers revealed: Customers are willing to spend 10-20% more for a great customer experience. Negative experiences drive customers away.

Customer Experience 29

Customer Experience Net Promoter Score CX Artificial Intelligence 29

Lumoa

SEPTEMBER 11, 2023

The customer is a mysterious creature. Deciphering the wants and needs of your customers is essential for sustainable, long-term success. For a company to grow, it needs to convert one-off customers into regular patrons. In customer experience, as with any other business endeavor, failure to plan is planning to fail.

Customer Experience 83

Customer Experience Net Promoter Score NPS Start-ups 83

Lumoa

SEPTEMBER 11, 2023

The customer is a mysterious creature. Deciphering the wants and needs of your customers is essential for sustainable, long-term success. For a company to grow, it needs to convert one-off customers into regular patrons. In customer experience, as with any other business endeavor, failure to plan is planning to fail.

Customer Experience 83

Customer Experience Net Promoter Score NPS Start-ups 83

SurveySensum

AUGUST 7, 2023

Struggling to make B2B customers happier? – You must not only meet but exceed your customer’s expectations. It’s time to unleash the potential of your B2B customer experience. Know your Customers Have you fallen into the trap of oversimplifying customer needs, focusing only on product quality and price?

B2B 52

B2B Customer Experience Omnichannel Customer Retention 52

Help Scout

SEPTEMBER 28, 2021

From sharing the job description to candidate updates, the Slack channel keeps everyone in the loop. Get organized To help the hiring team stay on the same page, our talent team created a “hiring process doc” template we keep in Dropbox Paper and use each time we open a new role. Yes, you read that right!

Engineering 125

Engineering Start-ups Scorecard CRM 125

Zendesk

APRIL 12, 2021

But company culture differs from industry to industry, and in the world of customer support, you need to build your culture around your customers. Job seekers in customer service roles want to know that the work they do makes people happy. What is a customer-centric culture? Why is being customer-centered important?

Net Promoter Score 98

Net Promoter Score Start-ups Customer-Centric Organization Social Media 98

Zendesk

APRIL 18, 2022

B2B leads are people, organizations, or businesses that have the potential to become customers for B2B (business-to-business) products or services. Your content marketing campaigns to attract outbound leads are only as good as their practical search value. Let’s dive in. What are B2B leads? You might have the No.

B2B 98

B2B B2C Sales Social Media 98

Zendesk

MAY 20, 2022

As valuable as it would be to truly know each of our customers on a personal level, that’s just not possible for most businesses. Create a buyer persona: a short description of your ideal customer, including their thoughts, emotions, and job roles. There are plenty of companies or people that you don’t want as customers.

Sales 98

Sales Start-ups B2C Construction 98

C3Centricity

OCTOBER 7, 2020

Then when you have converted them into customers, continue to keep them satisfied and give them something to talk about by surprising them too. Friends, family and trusted advisors are those they turn to for a valued opinion these days. So how can we improve customers’ trust in what we offer? It’s simple.

NPS 77

NPS Net Promoter Score Social Media Start-ups 77

Intercom, Inc.

OCTOBER 15, 2020

Our previous conversations with Bob have covered how to unpack customer motivations and the Jobs-To-Be-Done framework (of which he was one of the principal architects). In this episode, Bob and I chat about his new book Demand-Side Sales 101: Stop Selling and Help Your Customers Make Progress. How the hell do you keep track?

Sales 265

Sales Start-ups Engineering Education 265

Intercom, Inc.

DECEMBER 16, 2021

What was the secret of all the Silicon Valley high-growth startups we’ve seen over the years? Essentially, network effects describe how the value of a product or service depends on how many users engage with it – the more users engage, the more appealing it becomes. How did the tech giants get so… big?

Start-ups 138

Start-ups Gaming B2B Social Media 138

C3Centricity

JULY 20, 2020

Another recent post of mine concentrated on why companies fail in their adoption of a customer-first strategy. You can read it here: 7 reasons most companies fail to adopt a customer first strategy. This was a follow up to another popular post on what a customer-first strategy is, and what it isn’t. Click To Tweet. #2

Innovation 77

Innovation Start-ups Actionable Insights Retail 77

Zendesk

JUNE 28, 2022

This program was built to help companies transform their reps into highly skilled salespeople who understand the enterprise sales process and can deliver great value to customers. Enterprise processes often mean a higher cost of customer acquisition, a longer sales cycle, and a tougher audience for sales pitches.

Sales 52

Sales B2B Engineering Start-ups 52

Comm100

FEBRUARY 10, 2022

What started with Netflix’s sophisticated Machine Learning recommendation algorithms customized to every users’ preferences has now become the buzz in customer service and support. Why does personalized customer service matter? – It earns you loyal customers and boosts retention.

Customer Service 52

Customer Service Social Media Omnichannel Customer Acquisition 52

SurveySensum

JULY 14, 2020

The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. Here is a list of 150 Global Customer Experience Thought Leaders and Influencers who have taken Customer Experience to the whole new level.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Hodusoft

AUGUST 9, 2023

Improving Customer Service in BPOs with Multi-Tenant Contact Center Software Noted management guru Peter F. It isn’t surprising to see that many small, medium, and large businesses outsource their customer service to BPOs. Just imagine you are a business owner who is considering outsourcing customer service.

Contact Center 52

Contact Center Customer Service CRM Social Media 52

ProProfs

MARCH 30, 2022

Building audience engagement requires effort, but it’s like a secret sauce that makes your target audience want more. 25% increase in customer loyalty. These platforms also enable speakers and participants to keep the dialogue open while participating in the conversation. Wide range of customizations. Custom event app.

Gaming 52

Gaming Social Media Start-ups Entertainment 52

Intercom

APRIL 13, 2023

She’s also the author of the book What Your Customer Wants and Can’t Tell You: Unlocking Consumer Decisions with the Science of Behavioral Economics , which explains the neuroscience of consumer behavior. Why do customers pick certain brands over others? And it’s the same with our customers. What messaging works best?

Start-ups 59

Start-ups Artificial Intelligence Sales Business Administration 59

Qualtrics

DECEMBER 3, 2019

To help you get ahead of the competition this holiday season, we’ve reviewed the best holiday shopping experiences on the market to outline the characteristics and offerings customers value most at this time of year. And you need to keep gifts secret. Reward your customers. getting in the holiday spirit.

Retail 26

Retail E-commerce Start-ups Entertainment 26

Comm100

MARCH 19, 2018

The secret to successfully using sales letters and emails in your B2B sales strategy is simple: You need quality content and expert presentation. There’s no downside or catch – we care as much about promoting the well-being of our partners as we do our customers. Tips: Try and keep your B2B sales letter to a page, max.

B2B 8

B2B Sales B2C Gaming 8

SixteenVentures

DECEMBER 31, 2019

Customer Success is transformative. Whether you have a Software-as-a-Service, subscription or membership business or you sell one-off products or services and simply want to do business with your customer more than once, Customer Success should be your driving purpose. Simply put; No Customer Success = No Your Success.

Start-ups 136

Start-ups Sales NPS Non-Profits 136

Chip Bell

MAY 7, 2019

Customer service for many years had more than its share of “squeals and grins.” What has made customer surprise such a scarcity? First, many organizations have been forced to apply austere expense cutting in the face of ever-diminishing profit margins; value-added amazement has gotten pricey.

Manufacturing 80

Manufacturing Innovation Non-Profits Customer Expectations 80

Comm100

OCTOBER 17, 2017

Once a failing restaurant, Amy’s Baking Company now had a flock of new customers rushing to their location in Scottsdale, Arizona, eager to check out the only establishment that the renowned chef had ever walked out on mid-episode. Free Download] 120+ Ready-to-Use Live Chat Scripts for Both Sales and Customer Service.

Social Media 50

Social Media Customer Service Start-ups Customer Survey 50