Zendesk

JANUARY 25, 2024

What is an AI call center? An artificial intelligence (AI) call center is a customer service operation that uses AI technologies to manage customer inquiries, interactions, and tasks across voice and digital channels. Here are a few notable examples.

AI 52

AI Artificial Intelligence Contact Center Machine Learning 52

Callminer

MARCH 30, 2020

Managing a call center caught up in the uncertainty of a worldwide pandemic is no small feat. However, there are a number of important guidelines and tips you can keep in mind to help ease your center’s workforce into remote working and mitigate contagion risks. Best Practices for Better Remote Working.

Contact Center 207

Contact Center Customer Relationship Management CRM Customer Relationship 207

Callminer

AUGUST 1, 2017

Most call centers struggle with efficiency at one time or another. And because efficiency is directly tied to minimizing overhead costs in the call center, it’s a prominent challenge. Meet Our Panel of Contact Center Experts: . It ties up lines and makes the whole center fall behind. Tyler Riddell.

Contact Center 334

Contact Center Real Estate Start-ups Sales 334

Hodusoft

SEPTEMBER 14, 2021

HoduCC Named Best Telemarketing Software By Digital Dot com. HoduSoft’s HoduCC omnichannel contact center software has been named as the best telemarketing software by the online review platform, Digital.com. We are delighted to be named the best telemarketing software by Digital.com.

Contact Center 98

Contact Center Sentiment Analysis Omnichannel CRM 98

Hodusoft

MARCH 13, 2024

Optimizing Customer Support in the Financial Sector: How BPO Contact Centers Can Add Value In the present age, financial institutions are grappling with a wide range of challenges. This blog explores the challenges faced by the financial industry, the role of BPO contact centers, and strategies to enhance customer support.

Contact Center 52

Contact Center Compliance Social Media AI 52

Hodusoft

SEPTEMBER 14, 2022

How Multi Tenant PBX Software Empowers Telecom Businesses? More than 36% of businesses have adopted VoIP technology for improving the quality of customer service. When you have distributed teams, multi-tenant PBX systems become the lifeline of your business communications. Features of multi-tenant IP PBX software.

Business Operations 96

Business Operations Contact Center Customer Satisfaction Omnichannel 96

Hodusoft

MARCH 30, 2023

Small Business Inbound Call Center Software to Improve Customer Service As a business owner, you must never underestimate the power of your phone system. It can make or break your business. Customer-facing businesses need to be a little extra careful about their incoming, or inbound calls.

Customer Service 52

Customer Service Data Entry Contact Center Customer Relationship Management 52

Hodusoft

JUNE 21, 2023

A Complete Guide to Setting Up a Call Center Are you planning to set up a call center? If yes, then you must know everything about call centers starting from all call center systems to how to select the best call center software and customer service agents.

Omnichannel 52

Omnichannel Start-ups Customer Service Sales 52

CSAT.AI

APRIL 26, 2023

An in-house customer service team that is steeped in company culture sounds great. But it isn’t a practical fit for all businesses. There are many situations where customer service business outsourcing, or CS BPO, makes sense to save time and money. Your customers don’t want to break out in a sweat over service either.

Customer Service 82

Customer Service Sentiment Analysis Sports Start-ups 82

Hodusoft

JANUARY 18, 2022

The Auto Dialer Software market size 2022 is anticipated to experience significant growth over the next few years due to the unique growth patterns, potential, and promise for the marketplace. Auto dialers are software applications that can dial phone numbers from an array. a voice modem . What is an autodialer?

E-commerce 105

E-commerce Hospitality Hospitality Education 105

Fonolo

OCTOBER 11, 2022

After-call surveys give you rich insights into your call center’s day-to-day operations. There’s something special about the after-call survey’s authenticity. After-call surveys are similar. Read on for our top questions to include in your after-call surveys. 5 Reasons to Use After-Call Surveys.

Contact Center 99

Contact Center Customer Satisfaction Customer Feedback Technology 99

Hodusoft

MAY 24, 2022

A Detailed Insight Into ACD (Automatic Call Distribution) System and Its Importance For Today’s Businesses. In today’s time, all the well-performing call center solutions have ACD as one of their primary components. ACD or Automatic Call Distribution makes the communication process smooth and easier.

Contact Center 96

Contact Center Customer Satisfaction Technology Technology 96

Hodusoft

JANUARY 1, 2023

What is Call Center Software? The advent of the telephone made it easier for businesses to communicate with customers in real time. That marked the beginning of ‘call centers.’ What is Call Center Software? Types of call centers. How Does Call Center Software Work?

Social Media 52

Social Media Omnichannel Compliance Start-ups 52

Hodusoft

JULY 5, 2022

HoduSoft, a leader in the Unified Communications software market, recently collaborated with ABS India, a leading enterprise communication solutions provider. ABS India’s communications solution offerings include: Enterprise voice solutions. Contact Center, CTI & IVR Applications. HoduCC – Contact Center Software.

Contact Center 52

Contact Center Manufacturing Innovation Omnichannel 52

Hodusoft

MARCH 10, 2022

HoduSoft in top 10 auto dialer software by Gartner’s GetApp. Nothing comes close to the joy of knowing you’re providing excellent service to your clients. GetApp is a Gartner Digital Markets entity, which collects software product reviews and ratings for providing insights to the buyers. And here we are! Ease to use .

Omnichannel 52

Omnichannel Contact Center Innovation Customer Satisfaction 52

Fonolo

FEBRUARY 17, 2022

Though customers should be the key focus of all call centers, agents are the driving behind-the-scenes force who ensure these customers enjoy a timely, empathetic, and efficient experience. Your All-in-One Guide to Call Center Workforce Optimization. What is call center workforce management? .

Contact Center 87

Contact Center Start-ups Social Media Technology 87

Fonolo

SEPTEMBER 8, 2022

No great call center achieves success without implementing dozens of processes—especially when it comes to call center quality monitoring. The main goal is to ensure your customers are receiving consistent, top-notch service and customer satisfaction (CSat) scores are high. What is Call Center Quality Monitoring?

Contact Center 87

Contact Center Scorecard Social Media Technology 87

Hodusoft

JANUARY 13, 2022

5 types of VoIP products suitable for all businesses. With the rise in hybrid work, VoIP (Voice over Internet Protocol) is the most favored business communication solution. . They are used to manage all voice and video communication. Top Reasons For Businesses To Use VoIP? Voice Quality . Inflexibility .

Contact Center 52

Contact Center Technology Technology Omnichannel 52

Hodusoft

JANUARY 24, 2023

Telemarketing Software: Features, Benefits, and Implementation When the concept of telemarketing began in the 1950s, telephonists, or switchboard operators as they were known back then, used traditional phone systems to call prospects. Imagine a call center during the era that employed hundreds of agents.

Contact Center 52

Contact Center CRM Sales Start-ups 52

Hodusoft

JULY 20, 2022

Gartner’s GetApp Names HoduCC a Category Leader in Contact Center Software. It’s pretty exciting to see that HoduSoft has bagged the 6th rank in GetApp’s Category Leader list for contact center software , published by Gartner Digital Markets Report. getapp’s category leader in contact center.

Contact Center 52

Contact Center Social Media Omnichannel Customer Loyalty 52

Hodusoft

JULY 6, 2022

Top Call Routing Strategies to Improve Customer Experience An exceptional customer experience is critical to a business’ immediate and long-term success. Today, 83% of customers expect to engage with someone when contacting a business. Call Routing System: What is it and How Does it Work?

Customer Experience 59

Customer Experience Contact Center Customer Satisfaction Omnichannel 59

Aquire

SEPTEMBER 6, 2021

An omnichannel contact center offers more than just customer communication — it’s a powerful tool for creating memorable customer experiences (CX) and strengthening brand loyalty. What is an omnichannel contact center? Omnichannel vs multichannel contact center. 7 steps to create an omnichannel contact center.

Contact Center 98

Contact Center Omnichannel Social Media Net Promoter Score 98

Zendesk

FEBRUARY 21, 2024

Buyers are just a few clicks away from purchasing a product from a small business on the other side of the globe. No longer are they just selling products or services—they’re building relationships and selling a great customer experience. Table of contents What is inside sales? What is outside sales? What is outside sales?

Sales 52

Sales Social Media CRM B2B 52

Hodusoft

FEBRUARY 1, 2023

Accelerating Banking Success: The Top Business Phone Systems to Consider The banking industry is constantly evolving and adapting to the ever-changing technological landscape. In this blog, we’ll take a closer look at the role of business phone systems for the banking industry, and explore the top 5 service providers in the market.

Finance 52

Finance Omnichannel Social Media Artificial Intelligence 52

Ameyo Callversations

JULY 25, 2022

Over a few years, a huge change in the business operation trends can be seen. Many businesses have started focusing on these aspects, customer handling or communication channels. Because of this, businesses are now shifting from on-premise to cloud-based communication. Thus they prefer choosing a Contact Center as a Service.

Contact Center 52

Contact Center Technology Technology Start-ups 52

Hodusoft

NOVEMBER 15, 2022

Streamline Your Business Processes with the Best Call Routing System With the advancement in technology, the usage of VoIP (Voice over Internet Protocol) is growing at an exponential rate. For businesses, this has opened up a world of possibilities, which were initially incredibly challenging to manage.

Invoicing 52

Invoicing Customer Service Sales Business Operations 52

Hodusoft

NOVEMBER 9, 2022

Top IP PBX Software and Service Providers in the UK The VoIP market has seen remarkable growth in the past few years and is expected to grow further at a CAGR of 9.08%. Most office phone system providers in the UK have witnessed a boom owing to the emerging demands of businesses. What is IP PBX Software? billion by 2026.

Contact Center 52

Contact Center CRM Construction Manufacturing 52

CommBox

MAY 2, 2022

Google has recently released a new customer communication channel called Google Business Messages. This unique channel allows consumers to converse with businesses and organizations directly from Google Maps or search results while enjoying a seamless experience. What is Google Business Messages? Google Search .

Start-ups 98

Start-ups CRM Engineering Omnichannel 98

Hodusoft

JUNE 30, 2022

The transformation from landline phones to VoIP to unified communication software has been revolutionary. ITEXPO is one such event that holds a mirror for businesses all across the globe regarding the current and emerging ICT trends. ITEXPO is one of the largest business technology events.

Contact Center 52

Contact Center Technology Technology Gaming 52

Fonolo

OCTOBER 5, 2023

You wouldn’t be the first customer service professional to ask themselves if a chatbot is really any different than an IVR. Your Introduction to Call Center Automation What is an IVR? An IVR, or interactive voice response, is an automated phone system that also typically has call-routing capabilities. Join us Oct.

Artificial Intelligence 57

Artificial Intelligence Machine Learning Contact Center AI 57

Hodusoft

JUNE 7, 2023

A Complete Guide to Session Initiation Protocol (SIP) Session Initiation Protocol (SIP) is one of the most commonly used protocols in Voice over Internet Protocol (VoIP) technology. Over the years, the global SIP trunking services market has grown in leaps and bounds. The SIP initiates calls to one or more people.

Transportation 52

Transportation Start-ups Engineering Technology 52

Fonolo

JANUARY 10, 2019

Outsourcing work is appealing for many reasons: It can save your business money, resources, and under the right circumstances, a serious headache. This is certainly the case with call centers. Contracting out your call center can cut overheads significantly, but poor service could lead to a mass departure of customers.

Contact Center 103

Contact Center Artificial Intelligence Data Entry Social Media 103

Hodusoft

FEBRUARY 3, 2022

10 VoIP business phone features that you need in 2022. Virtual phone systems are an essential part of business communications, and the diverse capabilities of VoIP phone systems have made task management extremely easy and well-organized. Simply put, business communication using virtual phones can be an easy and smooth experience. .

Customer Satisfaction 52

Customer Satisfaction Contact Center Gaming Technology 52

Hodusoft

SEPTEMBER 20, 2020

You can use digital channels such as Whatsapp, SMS, email, and, of course, the standard phone call. Then, you have voice broadcasting. With the right voice broadcasting software , you can simply broadcast voice recorded messages to millions in minutes and be sure that they have received and accessed the message on their mobiles.

Government 52

Government Healthcare Artificial Intelligence Sales 52

Fonolo

JULY 5, 2023

In the age of social media backlash and call-out culture, how your customers feel about your brand is key to your success. Here’s your complete guide to improving customer perception of your business. It’s the beliefs and opinions that people hold about your business. Smaller businesses often struggle to do this.

Social Media 104

Social Media Sports Customer Satisfaction Net Promoter Score 104

UJET

NOVEMBER 19, 2020

The API integration linking your contact center and your customer relationship management (CRM) tool shouldn’t be holding you back. But for many businesses, it is. API integrations are lines of code that connect two or more applications, like your CRM and your contact center. What Exactly Is CRM Contact Center Unification?

Contact Center 82

Contact Center CRM Customer Service Actionable Insights 82

UJET

NOVEMBER 19, 2020

The API integration linking your contact center and your customer relationship management (CRM) tool shouldn’t be holding you back. But for many businesses, it is. API integrations are lines of code that connect two or more applications, like your CRM and your contact center. What Exactly Is CRM Contact Center Unification?

Contact Center 82

Contact Center CRM Customer Service Actionable Insights 82