Customer Think

NOVEMBER 6, 2023

He brought snacks to class for his students. Stanford Professor Itamar Simonson is very clever. However, he wasn’t just being cool; he used them for research. Professor Simonson learned that sometimes, we don’t want to make a choice or at least not a new one. Once we settle on an option, we stick with […]

Customer Loyalty 44

Customer Loyalty 44

Customer Bliss

AUGUST 28, 2020

Chelsie Rae Lee is the Chief Revenue and Customer Officer at Snacknation, a subscription-based snack company. Then I thought to myself, we’ve got amazing products, amazing food and snacks and we can ship to anywhere which most companies are not based in. And we understand how it is to make somebody feel special.

Customer Journey Map 129

Customer Journey Map Start-ups Customer Retention Innovation 129

TeamSupport

DECEMBER 16, 2020

Make sure everyone has their favorite snack and beverage on hand. Ship everyone a party box complete with a mini disco ball, snacks, and cocktail mixers. Charades, Cranium, and Taboo come to mind. 20 Questions and Who’s Most Likely To… are easy to play virtually and give you opportunities to get to know each other or get reacquainted.

Gaming 92

Gaming Start-ups 92

Customer Service Life

APRIL 1, 2019

Eat only healthy snacks at work, lose weight and burn calories through your daily exercise. The employee experience embodies more than perks and free snacks. This post was originally posted as a featured contributor on ICMI. Save your company gobs of money by not getting sick. And, your employees are likely sick of it.

Contact Center 144

Contact Center Construction Finance Healthcare 144

CSAT.AI

NOVEMBER 23, 2022

Consider an employee breakfast, seasonal snacks, digital gift certificate or even contributing to a white elephant exchange. As much as possible, let your agents take a moment to step away and regroup after difficulties so they aren’t depleted Give your agents a gift. This doesn’t have to be complex or expensive. Be empathetic.

Customer Service 96

Customer Service Sentiment Analysis AI 96

Customer Service Life

MAY 14, 2018

You reach into your desk drawer and grab that bar you brought for your afternoon snack. You also snatch a bag of chips from the snack counter on the way back to your desk. More often than not, they’ll stock the snack cabinet with “healthy” foods. You feel the anxiety rising in your gut. Your forehead is tense.

Customer Service 90

Customer Service Legal Social Media Start-ups 90

Intercom, Inc.

JULY 14, 2021

“There will always be an endless supply of low-effort, low-impact work to “snack” on – look past that to find the high-impact work”. There will always be an endless supply of low-effort, low-impact work to “snack” on – look past that to find the high-impact work.

Engineering 151

Engineering Start-ups Technology Technology 151

Beyond Philosophy

JUNE 5, 2017

At the West Wing Boutique Hotel in Tampa, Florida, a three foot tall, podium-sized robot named Wes roams the halls, bringing guests things they’ve requested and surprising them with free snacks and drinks. As a Star Trek fan, I love the idea of a robot bringing me snacks. But they should be used with caution. What do you think?

Artificial Intelligence 143

Artificial Intelligence Customer Loyalty Technology Technology 143

Shep Hyken

OCTOBER 18, 2021

(Travel + Leisure) Starting next month, passengers will be able to pay for things like drinks and snacks onboard — even if they don’t have Wi-Fi — thanks to PayPal. My Comment: I’m including this article, not because United has partnered with Paypal for inflight drinks and snacks, but because it is more about our future.

Customer Service 81

Customer Service Social Media CX Start-ups 81

Fonolo

APRIL 20, 2020

A large part of keeping your employee’s morale high is creating those opportunities to socialize that we lose when we leave the office; the ‘water-fountain gossip’ Here are some other ways you can keep your agent morale high throughout the onslaught of customer calls: Send pizza/snacks/drinks to their home.

Contact Center 136

Contact Center Gaming Social Media Start-ups 136

CSAT.AI

MAY 12, 2022

Initiate a Fresh Fruit Fridays and provide hydrating and nutritious snacks to keep your agents energized. Having snacks in the break room helps ensure your agents’ blood sugar stays level providing consistent energy. For men, the suggested level is even higher (125 ounces).”. They provide ROI. Send a daily reminder to agents.

Gaming 80

Gaming Contact Center Sports Start-ups 80

Beyond Philosophy

JUNE 19, 2017

The snacks we don’t get anymore. First, it increases their workload, forcing them to shove bags into overhead bins, collect payments for drinks and snacks, and print extra boarding passes. I’ve been flying major airlines for a long time, and like everyone else, I’ve noticed the changes – and not in a good way. The checked baggage fees.

Customer Satisfaction 129

Customer Satisfaction Customer Experience Customer Service 129

Beyond Philosophy

OCTOBER 29, 2015

When she was invited to an event at the store, she thought it was a party with drinks and snacks and would feature an exclusive preview for new products. Here’s what she described: “…Don’t get me wrong, there were drinks and snacks. However, it turned out to be something much more rewarding.

VOC 154

VOC Customer Experience Education Voice of the Customer 154

Totango

APRIL 3, 2020

Have easily prepared snacks. “Have fun with virtual backgrounds on your video conferences. Don’t forget, everyone needs a little comic relief at a time like this.” — Totango Team. Stay Fortified and Focused. Don’t get hangry and wait all day to eat. Great noise-canceling headphones help.

Sales 101

Sales 101

Steven Van Belleghem

JUNE 25, 2019

Healthy Snacks: Graze. Graze wants to help people snack in a more wholesome way, by sending them weekly, bi-weekly, or monthly a tailored box of healthy snacks. At any time the customers can add and remove products, and adjust how often they get Restock Boxes.

E-commerce 52

E-commerce AI Machine Learning Start-ups 52

Totango

DECEMBER 26, 2021

For example, you can promote physical health by providing gym memberships, offering healthy snack options or simply encouraging employees to take short walks around the building during break periods. So, it’s important to encourage your employees to develop healthy habits for both their physical and mental health.

Sports 105

Sports Start-ups 105

Fonolo

APRIL 27, 2020

Office snacks, coffee breaks, lunch walks with colleagues, and Friday drinks at the bar are as much a part of your company as your logo. Last week, everyone at Fonolo received a mystery box packed with snacks and treats, which we all unboxed together. Do more things together as a remote team.

Contact Center 112

Contact Center Gaming Start-ups 112

Callminer

MARCH 25, 2020

It can be a great opportunity to ask the silly questions like “I’ve been snacking so much, please, help, how do I stop?” Seeing what it’s like to be in their shoes makes it easier to reach out and connect. Reaching out isn’t bothersome, but another chance to talk to a real-life human.

Start-ups 182

Start-ups Finance Compliance Contact Center 182

Customer Service Life

JANUARY 15, 2019

Mindfulness, yoga, fitness challenges, healthy snacks…you name it. Burnout is a natural way for your body to tell you enough is enough AF. Many companies promote “wellness” initiatives at work to help address burnout. It’s becoming a normal (and expected) part of workplace culture.

Customer Service 71

Customer Service Contact Center 71

ProProfs

APRIL 3, 2020

Suppose, if you’re a brand that sells healthy snacks, you can create quizzes to get customer feedback that’ll help you in many ways. . What is your go-to evening snack? Using questions related to your product, you can easily get your audience’s feedback in the most interesting ways.

Social Media 88

Social Media Education CRM Customer Feedback 88

Zendesk

MAY 4, 2023

Well, first, obviously, you’ve got to have your good snacks handy and be ready to sit down and watch. I know a lot of friends who definitely want to tune in for this. What can someone who’s attending virtually do to get the most out of the event? But one of the biggest things people can do is engage in the chat.

AI 96

AI Start-ups Customer Experience CX 96

CSAT.AI

OCTOBER 9, 2019

Treating employees well goes beyond snacks in the breakroom and a “well done” email. When asked about ‘wow’ experiences for their employees , The Ritz said they are always looking for ways to “surprise and delight” and gave the example that they learn a new employee’s favorite snack and surprise them with it after lunch on their first day.

Customer Service 52

Customer Service Non-Profits Sentiment Analysis Education 52

Customer Bliss

JUNE 28, 2019

Chelsie Rae joined SnackNation, a subscription service that delivers snacks to homes and offices, the company was small enough, which allowed her to frame her role and work to be done. Both women became CCOs of their companies during a time where no formal CX work had been instituted.

CX 68

CX CX Transformation Customer Experience Customer Journey Map 68

Kerry Bodine

OCTOBER 20, 2016

And rather that just focus on food in “the box,” it gives readers ideas of where to eat across the entire journey : Before they arrive, the site suggests that visitors grab an early snack at the nearby marketplace housed in San Francisco’s history Ferry Building.

Customer Journey Map 129

Customer Journey Map Transportation Customer Experience 129

Kerry Bodine

JULY 2, 2015

They tout their free snacks! Are my free snacks safe? When JetBlue unveiled its new fare classes earlier this week and reiterated plans to add more seats to most of its fleet, the airline broke promises it’s been making to customers for years. They have the most legroom in coach!

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67

Hodusoft

OCTOBER 22, 2021

Allowing them to get some fresh air, eat a snack, or use the restroom, offers valuable intangibles. Stress within the decision center can negatively impact productivity, job satisfaction, and health – all of which may have a major impact on the decision-making abilities of the agents. Provide detailed caller information.

Social Media 122

Social Media Outlook Customer Satisfaction Contact Center 122

Customer Service Life

APRIL 30, 2019

I want to share that wellness at work is more than just healthy snacks in the breakroom. It’s now a trendy hashtag, associated with green juice, kale salads, perfect bodies and romanticized quiet escapes to mediate in peace.

Contact Center 63

Contact Center Start-ups Customer Service 63

Taylor Reach Group

APRIL 9, 2020

Kick it off with fun—snacks, balloons, posters, whatever works for your folks. In my contact centers, I’ve also offered a graffiti-style feedback system that I’ve written about before ( Taylor Reach Blog ). Creating Successful Suggestion Programs. Introduce it in person—during listening sessions, team meetings or an all-hands gathering.

CX 173

CX Contact Center Start-ups Customer Experience 173

The DiJulius Group

DECEMBER 7, 2016

57,000% Sales Growth in Three Years Ever snacked on a Quest Bar? I love Quest Bars. Now I love them even more after learning about entrepreneur Tom Bilyeu, and how this incredible visionary grew his company Quest Nutrition 57,000% in just three years and his team of employees from six to over 1,400. Bilyeu’s company […].

Sales 45

Sales Customer Experience Management Customer Service Customer Experience 45

Customer Bliss

AUGUST 13, 2019

Does this scenario sound familiar: I’ve had breakfast, lunch and a snack and the cable guy is still not here. In this week’s Daily Dose video, I share a short video inspired by the lessons of my most recent book, Would You Do That To Your Mother. . The following is a lightly edited transcript of the video below.

Gaming 54

Gaming Customer Satisfaction Innovation Customer Experience 54

Customer Bliss

MARCH 15, 2019

In today’s episode, I chat with Chelsie Rae Lee , Senior Vice President of Customer Strategy at SnackNation , a subscription service that delivers snacks to homes and offices. Does your organization have a system in place for measuring customer churn ?

Scorecard 64

Scorecard NPS Customer Journey Map CX 64

InteractionMetrics

AUGUST 18, 2016

It was the typical noon-time rush at my local Starbucks—certainly not my favorite time to stop, but I was hungry and needed a snack. I ordered a drink and a bagel, and moved out of line to wait. My drink came out quickly, but five minutes later there was still no bagel. I caught the […].

Customer Retention 40

Customer Retention Customer Satisfaction Customer Loyalty Customer Service 40

The DiJulius Group

APRIL 13, 2016

You stopped at the store to grab a magazine, snack and water. Think about the last time you were running through an airport, headed to the gate to catch a plane. The cashier said hello, scanned the items you were purchasing, told you the amount you owed, took your payment, put your items in a […].

Customer Service 40

Customer Service Customer Experience B2B 40

Callminer

MAY 27, 2020

Daily healthy habits, such as eating more nutritious snacks and staying physically fit, are easy to promote through daily changes.” If an employee doesn’t feel well, he or she is not going to perform well on the job. That’s why implementing workplace wellness programs is one of the best ways to improve the employee experience.

Start-ups 254

Start-ups Technology Technology Education 254

Beyond Philosophy

OCTOBER 18, 2017

When I read the sign on the mini-bar, it says to my conscious mind that the mini-bar is there to provide me access to snacks that will be charged (immediately) to my bill. The sign also says to my subconscious that even if I pick up the cashews and a Coke and then change my mind and put them back, I will be charged (immediately).

Customer Loyalty 136

Customer Loyalty Customer Experience Customer Expectations 136

Intercom, Inc.

AUGUST 19, 2020

Notice that there’s 10 minutes between meetings for you to grab water or a snack. You need to understand and identify the rhythm of both the company and your team, and equally as important, when you’re most productive. This is an example of what an ideal day could look like.

Start-ups 260

Start-ups 260

Beyond Philosophy

AUGUST 9, 2017

It has an assortment of food choices ranging from snacks to meals and even coffee and tea. A Canadian food chain Iq Food Co. is like most of the others. But if you want to buy anything at their soon-to-be eleven locations, your money is no good there—quite literally. Iq Food Co. does not take cash.

Retail 0

Retail Customer Loyalty Customer Experience 0