Customer Think

SEPTEMBER 28, 2023

AssistGPT is a comprehensive zero-code solution for Knowledge Automation

53

53

Callminer

DECEMBER 17, 2023

Generative AI is extremely powerful, but when it comes to TCO it’s important to understand the implications of building your own AI-powered conversation intelligence solution vs. licensing one.

AI 344

AI 344

Customer Think

NOVEMBER 10, 2022

Amid unprecedented security challenges, Conversational AI-powered solution delivers security compliance, protects companies and customers and boosts brand trust.

Compliance 52

Compliance Contact Center AI 52

ECXO

APRIL 24, 2024

gdcvte Simplifying CX Design: How Leading Enterprise Tech Firms Overcome Complex Challenges Part I The article was originally posted here: [link] Seamless customer experiences and clear interfaces are two key elements leveraged by successful tech enterprise to generate adoption, with design being the key to overcoming solution complexity.

CX 105

CX B2B Compliance Sales 105

InteractionMetrics

JANUARY 8, 2016

First, you need to know your Proactive Solutions Score (PSS). It’s a familiar scenario: you call a company’s customer service, get your problem solved…and then discover it wasn’t solved at all. It’s a frustrating experience—but a preventable one. Take, for example, a guest who called a resort after booking a vacation.

Customer Service 40

Customer Service Customer Experience 40

Customer Think

JULY 14, 2021

New features streamline the development of Intelligent Virtual Agents and help organizations easily deploy solutions to augment their contact centers with an AI-powered digital workforce.

AI 40

AI Contact Center 40

Beyond Philosophy

MARCH 28, 2024

There is no silver bullet solution for improving Customer Experience. It’s understandable why clients want this silver-bullet solution to their experience problems. Hours of practice is not the silver bullet solution we are wishing for. What they’re after is a silver bullet. Unfortunately, I always disappoint them.

CRM 78

CRM Sales Customer Relationship Management Customer Experience 78

ECXO

MARCH 5, 2024

Revolutionize Your Business with Customer-centric Solutions using Design Thinking As we sail through the digital age, organizations worldwide are riding the wave of digital transformation to enhance customer experience. The Define and Ideate stages then help businesses to clarify customer problems and generate innovative solutions.

Innovation 98

Innovation Gaming Customer Satisfaction Start-ups 98

Intercom, Inc.

JUNE 2, 2021

But not every problem is created equal, and their solutions shouldn’t be either. Aligning on three things before diving into a solution can help ensure teams spend the right amount of time and energy solving every problem. Some problems need a straightforward solution, while others require more innovation. Why do they want it?

Innovation 251

Innovation Start-ups Omnichannel NPS 251

Intercom, Inc.

JANUARY 5, 2021

At Intercom, we believe product managers (PMs) should focus on problems , not solutions. A problem statement focuses on what the customer needs, not what you think the solution should be. This makes it hard and counterintuitive, because as humans we’re wired to think in solutions. The three parts of a great problem statement.

Transportation 279

Transportation Start-ups Finance 279

Zendesk

FEBRUARY 12, 2024

The acquisition of Klaus is the latest addition to the company’s existing WEM solutions which includes Tymeshift, a modern workforce management tool built exclusively for Zendesk. Zendesk today announced it completed its acquisition of Klaus, the industry leading AI-powered quality management platform.

AI 144

AI Customer Expectations Customer Satisfaction CX 144

Adrian Swinscoe

NOVEMBER 18, 2022

Whenever we face a problem, why is it that we invariably jump into fix or solution mode? Why don’t we spend more time understanding the problem? […]. The post The Problem Pause first appeared on Adrian Swinscoe.

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246

Lightico

APRIL 18, 2024

Traditional Document Processing Automation (DPA): Traditional Document Process Automation (DPA) solutions primarily focus on automating repetitive tasks like data entry. This data includes loan applications , insurance documents , emails, reports, invoices, supporting documentation and contracts. It can work with various types of documents.

Data Entry 52

Data Entry Invoicing Machine Learning ML 52

Execs In The Know

FEBRUARY 29, 2024

Put simply, it’s an approach that prioritizes users’ needs, behaviors, and preferences, ensuring solutions (and service capabilities) resonate and deliver value. Solution: Before even signing up for a software trial, map your processes and conduct user research to identify pain points and preferences. Of course not.

CX Transformation 99

CX Transformation CX VOE AI 99

Intercom, Inc.

JULY 5, 2022

Months after the solution was shipped, we’d learn that we had made a fundamental mistake in our solution. System design is a representation of how your solution works conceptually – what are the objects in your system and how does data flow between them? Focus on the most important decisions with system design.

Start-ups 186

Start-ups Construction Manufacturing Retail 186

TeamSupport

APRIL 17, 2024

As businesses scramble to keep up with growing demands, the right customer support solution becomes a pivotal asset. When looking at customer support solutions, it's essential to identify features that not only address current needs but are also scalable for future growth and challenges. This is where TeamSupport stands out.

Customer Satisfaction 52

Customer Satisfaction CRM Customer Expectations Customer Relationship 52

CommBox

JANUARY 18, 2024

Here’s what I have learned as a past CPO and current CEO of one of the leading AI-based customer service and engagement solutions in our market to be the foolproof step-by-step journey your business needs to take in order to effectively and easily implement AI. How-to-get-started-with-AI-in-5-simple-steps.by-Dvir-Hoffman-CEO-at-CommBox

AI 98

AI Unstructured Data Engineering CRM 98

Intercom, Inc.

FEBRUARY 16, 2021

But does true originality exist in design or is it always influenced by what came before? Let’s be honest: creativity is a nebulous landscape. With the evolution of digital technologies, we’re now exposed to other people’s opinions, ideas, and work on an almost minute-by-minute basis. Explore visual elements. Copy interfaces that you like.

Start-ups 283

Start-ups Transportation Innovation Technology 283

Customer Think

APRIL 25, 2024

Among the myriad of solutions available, one stands out for its potential to drive significant improvements: the adoption of customer service automation. With consumers demanding ever-higher standards of service, companies are constantly seeking ways to elevate their customer experience. Unveiling the Customer […]

Customer Satisfaction 59

Customer Satisfaction Customer Service Customer Experience Technology 59

Intercom, Inc.

JANUARY 17, 2023

Some customers want a simple, out-of-the-box solution, but others need customizability – that’s where flexibility comes in. . Opinionated by default and flexible under the hood means our solutions are easy to use out of the box, but can be customized to suit specific needs”. The list of variables and unknowns can seem endless.

E-commerce 118

E-commerce Start-ups Education Customer Satisfaction 118

Comm100

MARCH 6, 2024

This blog will take you through the key live chat advantages and disadvantages that you need to know if you’re considering adopting this solution. 24/7 Many live chat solutions can be made available 24/7, either through human representatives or chatbots. The advantages of live chat 1.

AI 90

AI Customer Service Sales Customer Satisfaction 90

Beyond Philosophy

MARCH 14, 2024

If you are the one in the leadership position, remember that you don’t have to know the solution; you have to understand how to get to the solution by leveraging the talents and skills of the group. Having people with different opinions helps move the solution to the middle. My job was to get the answers. Include the whole team.

Start-ups 78

Start-ups 78

Lumoa

JANUARY 8, 2024

So, you’re eyeing growth and a healthy ROI for your business, right? I’m guessing that’s a big ‘yes.’ ’ It’s a common goal, after all. They’re not just speeding up the process; they’re enriching it with deeper insights, making it smoother and more efficient in terms of resources.

Sentiment Analysis 157

Sentiment Analysis Text Analytics Machine Learning ML 157

ECXO

APRIL 7, 2024

It is a symphony of interactions that a customer has with a business, a vivid tapestry woven from the threads of every touchpoint, every communication, and every solution used. It is the narrative of a customer’s journey from the moment they hear about your brand until they become advocates for your solutions.

AI 111

AI CX Artificial Intelligence Predictive Analytics 111

VOZIQ

APRIL 15, 2024

VOZIQ AI’s AI Center of Excellence (ACE) to work as an extension of the Hawx team to manage the AI solution, improve the retention metrics and grow business value by improving customer lifetime value. Deploying a contact-center agent UI that displays customer risk and revenue opportunities.

AI 52

AI Customer Loyalty Artificial Intelligence Machine Learning 52

TeamSupport

APRIL 23, 2024

TeamSupport is the leading solution that empowers businesses to deliver exceptional customer experiences. TeamSupport’ solutions simplify business operations, driving success for organizations. AI-driven solutions not only streamline operations, but also empower companies to stay ahead of evolving expectations.

Manufacturing 52

Manufacturing Technology Technology Predictive Analytics 52

TeamSupport

DECEMBER 8, 2023

While there are many options to choose from, be sure to keep these eight factors in mind before you commit to a solution. Do you need an enterprise solution, or do you have a smaller group that just needs a modern ticketing system to simplify their workflow? Consider the size of your business and your support team.

Artificial Intelligence 105

Artificial Intelligence Omnichannel Social Media AI 105

DMG Consulting

APRIL 8, 2024

Real-Time Adaptive Intraday Management Saves the Day April 2024 Workforce management (WFM) solutions are changing for the better. WFM solutions are good at finding trends in historical interaction data to generate projections. The Forecasting Challenge When it comes to forecasting, it’s challenging to plan for the unexpected.

Contact Center 62

Contact Center Artificial Intelligence Engineering Innovation 62

Hodusoft

FEBRUARY 6, 2024

HoduSoft Ready to Shine at IT EXPO 2024: Showcasing its Powerful Communication Solutions Over the past few years, the communication landscape has undergone major transformations, driven by advanced technologies, changing customer expectations, and an increase in digital platforms.

Omnichannel 52

Omnichannel Social Media Artificial Intelligence Contact Center 52

Lightico

APRIL 4, 2024

Identifying the Right IDP Solution A thorough evaluation of available IDP solutions is critical. Factors to consider include the solution’s ability to handle the specific document types encountered in auto loan processing (pay stubs, bank statements, signed GAAP Waivers etc.),

Finance 75

Finance Artificial Intelligence Data Entry Compliance 75

TeamSupport

APRIL 12, 2024

Self-service support solutions must be adaptable, to accommodate the needs of manufacturers across industries and geographies. “I Through self-service solutions, businesses can empower their customers and enhance operational efficiency. After TeamSupport was implemented, that number increased to 300-400 logins per month.

Manufacturing 52

Manufacturing AI Technology Technology 52

Execs In The Know

JANUARY 9, 2024

Debunked: BPO solutions cater to businesses of all sizes and industries. It is a versatile solution that caters to diverse business needs. BPO is a strategic and dynamic business solution that can drive success and growth for organizations across industries.

Finance 93

Finance Innovation Customer Service Customer Experience 93

NGDATA

APRIL 11, 2024

Chase has launched Chase Media Solutions, a digital media business connecting brands with its 80 million customers. Source The post Chase Launches Chase Media Solutions, a New Digital Media Business appeared first on NGDATA. Initial pilot partners have seen significant traction in driving incremental sales and new customers.

Retail 52

Retail Sales 52

C3Centricity

APRIL 9, 2024

B2B transactions, such as IBM’s enterprise software solutions or Caterpillar’s heavy machinery, involve substantial investments and can extend for months or even years. Understanding the Landscape of B2B vs. B2C Marketing At the heart of all effective marketing strategies lies the principle of satisfaction and connection.

B2C 90

B2C B2B Education CRM 90