C3Centricity

APRIL 23, 2024

As we all know and, unfortunately, have probably also experienced, every dollar in our marketing expenditure must be justified, and we have to prove our marketing ROI or risk budget cuts! Marketing Budget Allocation Gartner’s most recent (2023) CMO Spend Survey reported that marketing budgets fell from 9.5%

E-commerce 90

E-commerce Social Media Innovation B2B 90

Zendesk

FEBRUARY 12, 2024

The acquisition of Klaus is the latest addition to the company’s existing WEM solutions which includes Tymeshift, a modern workforce management tool built exclusively for Zendesk. With Klaus as part of our WEM portfolio, we can empower businesses with the best AI-powered automated quality assurance in the market.

AI 144

AI Customer Expectations Customer Satisfaction CX 144

Adrian Swinscoe

OCTOBER 17, 2022

Joe is the Chief Marketing Officer and Martin is the Chief Evangelist and Head of Solutions Marketing […]. Today’s interview is with Joe Andrews and Martin Schneider. The post Product Led Growth (PLG) is missing a pillar – Interview with Joe Andrews and Martin Schneider of SupportLogic first appeared on Adrian Swinscoe.

190

190

Customer Think

APRIL 25, 2024

In today’s fiercely competitive market, customer satisfaction is the heartbeat of successful businesses. Among the myriad of solutions available, one stands out for its potential to drive significant improvements: the adoption of customer service automation.

Customer Satisfaction 59

Customer Satisfaction Customer Service Customer Experience Technology 59

Lumoa

JANUARY 8, 2024

Key Features and Benefits of Text Analysis Software When you’re in the market for text analytics software, it’s not just about slick interfaces (UI) or smooth user experiences (UX). The market reacts, and reviews pour in. Real-time Analysis: In a fast-paced market, staying updated is key.

Sentiment Analysis 157

Sentiment Analysis Text Analytics Machine Learning ML 157

C3Centricity

MARCH 25, 2024

It is a well-known fact that when budgets get tight, marketing is usually one of the first departments to suffer cuts, and market research in particular! These numbers made me realise that customer understanding risks being forgotten and then constantly reinvented by newly hired people in marketing and market research positions.

B2C 90

B2C B2B CX 90

Customer Think

JULY 14, 2021

Cloud Communications Provider Enables Two-way SMS & MMS Texting Solution for Businesses Nationwide.

40

40

Intercom, Inc.

JUNE 2, 2021

But not every problem is created equal, and their solutions shouldn’t be either. Aligning on three things before diving into a solution can help ensure teams spend the right amount of time and energy solving every problem. Some problems need a straightforward solution, while others require more innovation. Investment .

Innovation 251

Innovation Start-ups Omnichannel NPS 251

Intercom, Inc.

SEPTEMBER 22, 2022

That’s why we are so proud to announce we have been named a “Strong Performer” in The Forrester New Wave™: Conversation Automation Solutions Q3 2022. Forrester New Wave reports are guides to emerging technology spaces or solutions, in which they compare the vendors and evaluate them on certain transparent criteria.

Machine Learning 104

Machine Learning B2B Engineering Technology 104

Lightico

APRIL 18, 2024

With IDP, organizations can stay ahead in the age of information overload and drive success in today’s competitive market. IDP vs. Traditional Document Processing Automation (DPA): Traditional Document Process Automation (DPA) solutions primarily focus on automating repetitive tasks like data entry.

Data Entry 52

Data Entry Invoicing Machine Learning ML 52

TeamSupport

DECEMBER 8, 2023

In today’s customer-centric market, providing exceptional support is non-negotiable. While there are many options to choose from, be sure to keep these eight factors in mind before you commit to a solution. To maximize your team’s effectiveness, stick with solutions that are easy to navigate and require minimal training.

Artificial Intelligence 105

Artificial Intelligence Omnichannel Social Media AI 105

DMG Consulting

MARCH 27, 2024

The pace of innovation in the WFM market is rapid and picking up momentum as this IT sector’s size and opportunity grows. The Workforce Management for the Enterprise in the Digital Era report provides an in-depth analysis of the contact center WFM market, the competitive landscape, vendors, product suites, technology, and innovation.

Contact Center 59

Contact Center Artificial Intelligence Innovation AI 59

Execs In The Know

APRIL 25, 2024

The Enterprise Conversational AI market is fundamentally broken. Forbes 2023 ] On the other hand, the demand is the highest it’s ever been with the Generative AI market size expected to reach $66.62 Forbes 2023 ] On the other hand, the demand is the highest it’s ever been with the Generative AI market size expected to reach $66.62

AI 52

AI CXM Engineering Business Operations 52

ECXO

MARCH 5, 2024

Revolutionize Your Business with Customer-centric Solutions using Design Thinking As we sail through the digital age, organizations worldwide are riding the wave of digital transformation to enhance customer experience. The Define and Ideate stages then help businesses to clarify customer problems and generate innovative solutions.

Innovation 98

Innovation Gaming Customer Satisfaction Start-ups 98

ECXO

JUNE 13, 2023

Real-time marketing is about engaging with the customer whenever and wherever they are in their buying journey. Real-time marketing: What companies want Business leaders said they want to be able to use real-time analytics to enhance their customers’ experiences. Implement a real-time decisioning solution.

Predictive Analytics 133

Predictive Analytics Government Sales Customer Retention 133

Customer Think

FEBRUARY 6, 2024

Source: Shutterstock I’ve always been skeptical of claims that using any one technique or tactic will consistently result in superior marketing performance. Simple, “silver bullet” solutions for big, complex challenges are incredibly rare in the real world.

72

72

ECXO

JULY 4, 2023

Batch AND Real-time Marketing Analytics, instead of Batch OR Real-time Using technology and analytics to support marketing is not especially new. Many organisations have invested in marketing platforms, for example. The investment may have been made, but few marketers are really getting full satisfaction from those investments.

Gaming 124

Gaming Technology Technology Customer Experience 124

Execs In The Know

JANUARY 9, 2024

Debunked: BPO solutions cater to businesses of all sizes and industries. It empowers businesses to focus on core competencies, accelerate innovation, and gain a competitive edge in the market. Debunked: BPO offerings span finance and accounting, human resources, data management, IT services, digital marketing, and much more.

Finance 93

Finance Innovation Customer Service Customer Experience 93

Fonolo

FEBRUARY 14, 2023

And in today’s market, there’s no shortage of solutions to choose from. But how do you know which solutions are best for your operation? There are a lot of call center solutions on the market, each with their own unique offerings. Our Picks for Best Call Center Software 1.

Contact Center 142

Contact Center Omnichannel CRM Sentiment Analysis 142

CommBox

JANUARY 18, 2024

Here’s what I have learned as a past CPO and current CEO of one of the leading AI-based customer service and engagement solutions in our market to be the foolproof step-by-step journey your business needs to take in order to effectively and easily implement AI. How-to-get-started-with-AI-in-5-simple-steps.by-Dvir-Hoffman-CEO-at-CommBox

AI 98

AI Unstructured Data Engineering CRM 98

Execs In The Know

FEBRUARY 29, 2024

Put simply, it’s an approach that prioritizes users’ needs, behaviors, and preferences, ensuring solutions (and service capabilities) resonate and deliver value. Solution: Before even signing up for a software trial, map your processes and conduct user research to identify pain points and preferences.

CX Transformation 99

CX Transformation CX VOE AI 99

Customer Think

JULY 20, 2023

The solution lies in influencer marketing – that is revolutionizing the way eCommerce brands connect with their audience. Influencer marketing leverages social media […] With countless brands vying for their attention, how can you stand out from the crowd and make a lasting impression?

Social Media 98

Social Media 98

Customer Think

JANUARY 16, 2024

Like many B2B marketing agencies, even though we’re a professional services business and don’t sell or re-sell technology, our firm gets marketed to regularly by companies looking to recruit us as a channel partner.

B2B 69

B2B Technology Technology 69

DMG Consulting

NOVEMBER 7, 2023

It also spotlights how workforce engagement management (WEM) components of contact center as a service (CCaaS) platforms provide essential solutions to meet escalating customer demands and engage and retain today’s workforce. The CCaaS vendors are broadening their solutions’ functionality to adapt to their clients’ needs in a number of ways.

Contact Center 59

Contact Center Artificial Intelligence Machine Learning AI 59

Zonka Feedback

AUGUST 9, 2022

Whether your goal is to create and execute comprehensive marketing strategies or require real-time insights into analytics, digital marketing tools can be quite transformative for your business. There’s no denying the fact that free marketing tools make a lot more sense than paid ones.

Social Media 96

Social Media Gaming 96

Beyond Philosophy

APRIL 5, 2024

Eckhart Boehme , Founder and Managing Director of Unipro Solutions , emphasizes the importance of aligning customer experiences around the idea of jobs to be done, helping organizations grow faster by understanding what customers seek to achieve through their products or services.

Customer Experience 88

Customer Experience CX 88

NGDATA

MARCH 13, 2024

With the demise of third-party cookies, marketers must find their own truth for measurement, resulting in challenges such as incomplete data and attribution issues. In the absence of third-party cookies, marketers are diverting more resources toward media mix modeling and experimental solutions like attention measurement.

40

40

NGDATA

JANUARY 18, 2024

Advanced technology enables personalized financial marketing experiences. A report found that investing in technology and human capabilities to gain customer insights and create personalized solutions increases success. Collaboration with third-party solution providers can also help.

Technology 52

Technology Technology 52

ECXO

AUGUST 29, 2023

Global Vice President at Datacurate Technologies Andreas Heiz , Director Marketing Technology & Personalization Solutions EMEA/AP at SAS Corinna Klaes , Solution Specialist for Customer Intelligence at SAS and European Customer Experience Organization (ECXO) Facilitator and Ambassador What’s in store for you during this session?

Customer Experience 98

Customer Experience Omnichannel CX Technology 98

Customer Think

JUNE 1, 2023

While enterprises are still grappling with security concerns on ChatGPT, there are a good number of solutions and technologies that are available in the market that offer traditional chatbots for enterprises to use (like Google […]

Artificial Intelligence 114

Artificial Intelligence Technology Technology 114

VOZIQ

APRIL 15, 2024

VOZIQ AI’s AI Center of Excellence (ACE) to work as an extension of the Hawx team to manage the AI solution, improve the retention metrics and grow business value by improving customer lifetime value. Deploying a contact-center agent UI that displays customer risk and revenue opportunities.

AI 52

AI Customer Loyalty Artificial Intelligence Machine Learning 52

DMG Consulting

JANUARY 1, 2024

It’s a very exciting and opportune time for WEM solutions. It’s clear that organizations need WEM solutions now more than ever.” To learn more about the 2023 – 2024 Enterprise Workforce Engagement Management Product and Market Report , visit dmgconsult.com , or contact Deborah Navarra at deborah.navarra@dmgconsult.com or 516-628-1098.

Contact Center 59

Contact Center Artificial Intelligence AI Actionable Insights 59

C3Centricity

MARCH 21, 2024

It is a well-known fact that when budgets get tight, marketing is usually one of the first departments to suffer cuts, and market research in particular! These numbers made me realise that customer understanding risks being forgotten and then constantly reinvented by the newly hired people in marketing and market research positions.

B2C 62

B2C B2B CX 62

DMG Consulting

APRIL 8, 2024

Real-Time Adaptive Intraday Management Saves the Day April 2024 Workforce management (WFM) solutions are changing for the better. WFM solutions are good at finding trends in historical interaction data to generate projections. The Forecasting Challenge When it comes to forecasting, it’s challenging to plan for the unexpected.

Contact Center 62

Contact Center Artificial Intelligence Engineering Innovation 62

DMG Consulting

APRIL 8, 2024

Workforce management (WFM) solutions remain essential contact center productivity tools, but today they are as important for improving the customer experience (CX), and the newest generation of applications also help to boost employee engagement. But this is just the start of many innovations being introduced into the WFM market.

AI 48

AI Contact Center ML Artificial Intelligence 48

Totango

NOVEMBER 8, 2023

Pendo and Mixpanel, two leading solutions in the enterprise software market, give SaaS companies the power to track and analyze product usage across their customer base—creating a rich set of data and insights key to designing, iterating, and improving the customer experience.

Finance 91

Finance Customer Retention Sales Technology 91

Customer Service Life

DECEMBER 20, 2023

Customer service professionals are hired and wired to find solutions for customers. Some solutions may require more creativity than others but oftentimes there’s an option out there. Think about it. Furthermore, who wants to be put into a position where they have to disappoint a customer?

Contact Center 83

Contact Center Engineering Customer Service Sales 83