Callminer

SEPTEMBER 1, 2020

Downtime encouraged participants to check out virtual trivia, live artificial intelligence (AI) and analyst think tanks, an exhibit hall staffed by lively sponsors, a scavenger hunt and more — all from the comfort of home. Being behind the screen didn’t stop the CallMiner team from incorporating trademark activities and features.

VOE 182

VOE Artificial Intelligence Contact Center Entertainment 182

Zendesk

OCTOBER 24, 2023

To explore how advances in technology will and already are changing the way that customers interact with businesses, Economist Impact convened a roundtable discussion, sponsored by Zendesk on “Transforming customer service: the impact of AI.” But these technologies also carry risks.

AI 69

AI Artificial Intelligence Customer Service Technology 69

Zonka Feedback

NOVEMBER 30, 2023

Once your event is over, you might have some questions in your mind like "How well did it go?", "What did attendees like?", "What didn’t interest them?", "What about event sponsors, will they be likely to support the next event?", and many more questions. The best way to know your attendees’ unbiased feedback is to ask them directly.

52

52

ECXO

AUGUST 29, 2023

Learn more about our Gold sponsor, SAS, by visiting their website: [link] Follow the Open-access CX Professional Network: [link] Ready to become an individual member? Discover how organizations can craft intelligent, personalized, and relevant customer experiences. Don’t miss out on this engaging discussion!

Customer Experience 98

Customer Experience Omnichannel CX Technology 98

Customer Think

MARCH 15, 2023

From state-sponsored Chinese hackers targeting telecom operators to the breach of a major Russian bank, cyberattacks continue to impact the world in new ways. These examples come from just the past month or so, but looking at any time over the past decade will tell a similar story.

Customer Experience 64

Customer Experience Customer Loyalty 64

Beyond Philosophy

NOVEMBER 16, 2023

. #6: Sponsorship Whether it’s sponsoring the local soccer team shirts or sponsoring events, you’re paying somebody else to advertise your product. For example, by sponsoring a sports club that people like, they’ll tend to like you, too. In return, they lend you credibility.

Sales 78

Sales Social Media Education Sports 78

Experience Investigators

JANUARY 18, 2023

Sponsored by PayPal About Pay in 4: CA: Loans made or arranged pursuant to a CA Financing Law License. That’s what we look at in this video – sponsored by PayPal. GA: Installment Lender Licensee, NMLS #910457. RI: Small Loan Lender Licensee. The customer journey is all about setting expectations. It’s so much more than a transaction.

CX 52

CX Finance 52

Experience Investigators

JANUARY 11, 2023

Sponsored by PayPal If your customers are interacting with your business, they are having an experience. In this video sponsored by PayPal, we’ll show you what your customers want at this critical moment on their journey. This includes what happens before, after, and during their purchase.

Touchpoint 52

Touchpoint Customer Expectations Sales Customer Journey Map 52

SugarCRM

SEPTEMBER 24, 2019

The post The Must-Read Q&A With SugarConnection Sponsor Polar Strategy appeared first on SugarCRM. There’s a wealth of great information on Polar Strategy’s brand new website. And on Wednesday, September 25, they’ll be ready to answer all of your most pressing questions in person. .

Healthcare 20

Healthcare Government Customer Relationship CX 20

Intercom, Inc.

AUGUST 15, 2018

Find a sponsor , not a mentor — someone who is in the room when opportunities arise and makes sure your name comes up. Part of it was that I had good relationships with some sponsors who saw a lot of potential in me, and part of it was that I don’t like being told what to do. Managers and leaders are different.

Engineering 141

Engineering Gaming Start-ups Machine Learning 141

Beyond Philosophy

NOVEMBER 11, 2023

21:07 We encourage John to sponsor a sports stadium, or at least a local soccer team, because sponsorships are a great way to build awareness. Here are some other key moments in the discussion: 06:09 We share the first tactic, Affiliated Marketing, which allows you to recruit others to present and close your product on your behalf.

Sports 78

Sports Sales CX 78

Customer Think

OCTOBER 5, 2021

The CMO Survey is led by Dr. Christine Moorman and sponsored by Duke University's Fuqua School of Business, the American Marketing Association and Deloitte LLP. The findings of the August 2021 edition of The CMO Survey were published last month.

B2B 78

B2B 78

Customer Think

JULY 27, 2021

Many B2B companies are conducting or sponsor. Research surveys and survey reports have become important marketing tools for many kinds of B2B companies, including those that offer marketing technologies and various kinds of marketing-related services.

B2B 80

B2B Technology Technology 80

Zendesk

AUGUST 19, 2022

Sponsor a Ukrainian seeking refuge. Under the Uniting for Ukraine program, Ukrainians need to find a sponsor to enter the United States with humanitarian parole. to launch Welcome Connect , a tool that bridges this gap and empowers Americans to sponsor families seeking refuge.

Legal 52

Legal Technology Technology Start-ups 52

The DiJulius Group

OCTOBER 19, 2022

This guest article is brought to you by Nobelbiz.com, a sponsor at the 2022 Customer Service Revolution. We are happy to announce that NobelBiz has partnered with Customer Dynamics, the #1 TCPA compliance innovator, to futureproof its contact center technology ecosystem.

Compliance 52

Compliance Contact Center Omnichannel Innovation 52

Inside Customer Service

SEPTEMBER 9, 2021

Try searching for “Idyllwild vacation cabins” and the first non-sponsored result you’ll see is our property manager, Idyllwild Vacation Cabins. One is to avoid the big sites like Airbnb and VRBO and do a Google search for vacation rentals in the city you’d like to visit.

Gaming 222

Gaming Customer Service 222

Execs In The Know

MAY 18, 2021

Host/Sponsor: Fancy Mills, COPC Inc. Host/Sponsor: Chris Vodola, Stella Connect by Medallia. Host/Sponsor: Kevin Bottoms, TELUS International. Host/Sponsor: Ellie Dubbs, Concentrix. The Importance of Research to the Modern CX Executive . Panelists: Daniel Mendez Costabel, Microsoft. Brandon Linton, Marriott.

Voice of the Employee 92

Voice of the Employee Voice of the Customer Sports CX 92

Customer Think

OCTOBER 5, 2021

These generally have the tag “sponsored post” One media channel that can make use of effective marketing is email send-outs. Today, there are many types of paid ads placed in digital spaces. You will see paid ads on Google search results and social media channels.

Social Media 59

Social Media 59

ECXO

AUGUST 27, 2023

Learn more about our Gold sponsor, SAS, by visiting their website: [link] Follow the Open-access CX Professional Network: [link] Ready to become an individual member? Discover how organizations can craft intelligent, personalized, and relevant customer experiences. Don’t miss out on this engaging discussion!

Customer Experience 52

Customer Experience Omnichannel CX Technology 52

Heart of the Customer

SEPTEMBER 20, 2018

The Carlson School of Management sponsored their second annual Ignite Conference, focused on “Protecting Trust in Today’s Consumer Journey.” I attended an excellent conference today.

102

102

Customers That Stick

MARCH 24, 2021

Check Out Our Season Sponsor (and get a free report). The spring season of the Crack the Customer Code podcast is over halfway done, and we’ve had some amazing guests and discussions this season. Below is a recap of the episodes so far this season. Make sure to check them out on your favorite podcast player or using the links below.

CX 78

CX AI Customer Service Customer Experience 78

Shep Hyken

AUGUST 24, 2022

Our 2022 customer service research (sponsored by Amazon Web Services) found that 83% of customers trusted a company or brand more if it provided an excellent customer service experience. These three must-dos are the basics. They fuel the customer’s experience. How important is that experience?

Customer Service 119

Customer Service Customer Experience Customer Loyalty 119

Intercom

JULY 25, 2022

In the newly released report , sponsored by Intercom, executives say that disconnected, legacy tech stacks and siloed data are slowing their teams down and preventing personalization. And many are striving to provide just that. But they’re facing big barriers. In addition, many don’t have the strategies, talent, and culture needed to succeed.

Artificial Intelligence 104

Artificial Intelligence Outlook Machine Learning Manufacturing 104

The Customer Service Blog

NOVEMBER 23, 2022

Furthermore, the sponsors do not have a judging vote, ensuring the integrity of the judging process. The judging process is famed for being highly credible and robust. The judges are experienced customer service and contact centre professionals, overseen by Helen Wilson, Chief Experience Officer at Ipsos.

Customer Service 52

Customer Service Customer Satisfaction Customer Experience 52

Beyond Philosophy

MAY 25, 2022

This episode is sponsored by Calabrio. Here are a few key moments in the discussion: 05:41 Goodmanson explains which parts of the employee experience of the contact center employee are broken and why. 14:21 We discuss the area of self-service and how some generational differences might drive the channels for future contact centers.

Contact Center 148

Contact Center Management Consulting Gaming Innovation 148

Intercom, Inc.

MAY 13, 2022

Examples include paid ads and paid or sponsored social media and articles. Earned media is often the result of a public relations campaign. . Paid media is marketing media that is bought and paid for by a brand. What is an email marketing campaign? Email marketing refers to the use of email to communicate marketing messages to customers.

Social Media 118

Social Media Engineering Customer Loyalty Sales 118

Heart of the Customer

SEPTEMBER 19, 2019

CX Day, sponsored by the CXPA, gives you the excuse to get in front […]. CX Day is coming on October 1 – you can learn more at www.cxday.org. It’s your annual moment to make a splash. You’re always looking for ways to bring your customers to life for your employees – here’s a great opportunity.

CX 74

CX Voice of the Customer Customer Experience 74

1 to 1

MARCH 11, 2014

Once upon a time, there was no such thing as the Facebook News Feed. There was no stalker sidebar and the homepage existed primarily to display the names of friends who''d "poked" you back. But, fast forward 10 years to the present day, and you''ll see that much has changed throughout Facebook''s lifetime.

Social Media 44

Social Media Customer Loyalty 44

iQor

MARCH 11, 2019

Dinagyang Music Festival 2019 was one to remember!

40

40

Heart of the Customer

NOVEMBER 19, 2018

Typically, the sponsoring company offers to help by selling you useful consulting services to help you move up the model. Like many CX consultants, I’ve seen my share of maturity models. Most are really good at showing all the things you’re not doing.

CX 90

CX Customer Experience 90

Intercom, Inc.

OCTOBER 6, 2021

Our leadership group had dwindled to two core leaders and our executive sponsor, meaning we didn’t have the bandwidth to succeed in the way we wanted. Three new leaders joined in March 2021, and we took on two new executive sponsors to help us champion our ERG across Intercom.

Start-ups 118

Start-ups Education 118

MyCustomer Experience

JULY 1, 2022

WIn 1979 I left school halfway through my A Levels to join a Commercial Pilot sponsored training scheme with the 3rd biggest UK commercial. 28th Jul 2022. By Stephen Hewett Global Partner.

52

52

ECXO

SEPTEMBER 6, 2023

Learn more about our Gold sponsor, SAS, by visiting their website: [link] Follow the Open-access CX Professional Network: [link] Ready to become an individual member? Discover how organizations can craft intelligent, personalized, and relevant customer experiences. Don’t miss out on this engaging discussion!

Customer Experience 75

Customer Experience Omnichannel CX Innovation 75

Beyond Philosophy

APRIL 17, 2021

This podcast is sponsored by Verint. This episode, sponsored by Verint , explains how these two systems work together (or against each other, in my car example) for customer decision-making. New Podcast Series: The 10 Most Effective Ways to Influence Your Customer Behavior.

Management Consulting 78

Management Consulting Customer Relationship AI Customer Experience 78

Shep Hyken

JANUARY 4, 2023

Our customer service research (sponsored by Amazon) found that year over year, customers’ expectations of these basics increased. Just as we want our customers to come back, we want our employees to stay.  . Customers’ Expectations of the “Basics” Continue to Rise – The basics are about friendly, helpful, convenient service.

Customer Service 124

Customer Service Customer Experience B2C B2B 124

PeopleMetrics

SEPTEMBER 24, 2018

Results of market research studies often are only seen by the market research team and study sponsor – not the rest of the organization. Communication is one-way—customers are asked what they think about a certain issue, but there is no further communication beyond that. Voice of the Customer.

VOC 226

VOC CEM Voice of the Customer Business Administration 226

Intercom, Inc.

OCTOBER 5, 2022

It’s okay to, let’s say, spend a lot of time coaching somebody through a challenge, and then, in the next week, think about how you can sponsor them for a brand new kind of challenge. Earlier, you mentioned coaching and sponsoring. It should evolve over time. Leadership hats. Lara: Absolutely.

Engineering 118

Engineering Gaming 118