Fonolo

SEPTEMBER 13, 2022

Through after-call surveys. You might confuse them with net promoter score or cSAT, but post-call surveys are a much more specific way to gather real-time feedback. Of course, these surveys aren’t a foolproof way to improve customer service experience. What is an After-Call Survey? 5 Reasons to Use After-Call Surveys.

Net Promoter Score 150

Net Promoter Score Contact Center Hospitality Hospitality 150

Intercom, Inc.

JUNE 13, 2022

Surveys: Now even more insightful and engaging. We’ve added three new updates to Surveys: advanced reporting, branching logic, and triggering Surveys via code in your mobile app. Gain deeper insights with advanced reporting for Surveys. Use advanced reporting to unlock deeper insights from your Surveys.

Net Promoter Score 197

Net Promoter Score NPS Omnichannel Government 197

eglobalis

SEPTEMBER 12, 2023

What's next in VoC as traditional customer surveys fade from our memories? The end of surveys! The post What’s next in VoC as traditional customer surveys fade from our memories? appeared first on Eglobalis.

VOC 122

VOC Customer Survey Artificial Intelligence AI 122

Fonolo

SEPTEMBER 28, 2022

Customer satisfaction and net promoter scores are helpful metrics, but the after-call survey is the most immediate resource. And how should you structure your survey? Keep reading—we’ll guide you through everything you need to know to write a successful after-call survey! What is an After-Call Survey For? DID YOU KNOW?

Net Promoter Score 138

Net Promoter Score Contact Center Healthcare Customer Satisfaction 138

Heart of the Customer

MARCH 17, 2023

From my conversations with B2B leaders, it became apparent that they were grappling with a fundamental question: How do you collect enough customer data when only a fraction of your customers respond to your surveys? Even the most significant manufacturing companies lamented […] The post No B2B Survey Responses? No Problem.

B2B 88

B2B Manufacturing CX Technology 88

Intercom, Inc.

MARCH 30, 2022

That’s why we’re so excited to announce the launch of our latest feature which embodies all of those sentiments – say hello to Intercom Surveys! Survey while staying on-brand: Customize your surveys to match your brand’s look and feel for a truly hallmark experience. Tailored online customer experiences are no longer optional.

Omnichannel 129

Omnichannel NPS Start-ups Customer Relationship 129

Lumoa

FEBRUARY 19, 2020

There are two types of surveys: relationship surveys and transactional surveys. Relationship surveys measure the overall health of your relationship with your customers. Transactional surveys are used when measuring something about a specific interaction with a customer. Feed generated with FetchRSS )

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Customer Think

JANUARY 28, 2024

What are typical customer survey program costs? With customer survey programs, as with dresses, there is an enormous range. Your Typical Customer Survey Program […] Clients ask this question all the time. Unfortunately, it’s like asking how much a dress costs.

Customer Survey 75

Customer Survey Customer Experience 75

Customer Think

APRIL 10, 2024

Here’s a fact: Survey question bias gives you skewed data. Biased surveys are everywhere. Survey biases can be obvious but often subtle, and survey writers can be oblivious to them entirely. So, how do you make sure your survey is bias-free? Survey Question Bias: What It Is As my friend and I were […]

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Heart of the Customer

MARCH 17, 2023

From my conversations with B2B leaders, it became apparent that they were grappling with a fundamental question: How do you collect enough customer data when you only a fraction of your customers respond to your survey? Even the most significant manufacturing companies […] The post No B2B Survey Responses? No Problem.

B2B 78

B2B Manufacturing CX Technology 78

Customer Think

APRIL 15, 2024

Feedback surveys are still your most valuable, primary source of actionable customer (and […]

Machine Learning 64

Machine Learning Predictive Analytics 64

SurveySensum

MARCH 19, 2024

Picture this : You receive a CSAT survey after your recent purchase at a clothing brand. The survey had only 5 questions but all of them were open-ended questions, I mean who has the time for that? Well, simple, by creating an effective survey design with good survey questions using a survey builder tool.

Net Promoter Score 52

Net Promoter Score Customer Feedback Construction Customer Survey 52

SurveySensum

MARCH 12, 2024

What makes a survey truly an experience? When there are no unnecessary questions and taking the survey feels quick and conversational. And what helps in creating such highly engaging and SMART surveys? Enter Survey Logic. After that, all you need is an effective survey builder to get the job done!

Start-ups 52

Start-ups Actionable Insights Retail Gaming 52

Lumoa

AUGUST 8, 2023

Effectively analyzing survey results can provide numerous benefits, such as enhanced customer satisfaction, increased sales, and improved brand loyalty. So, if you’re ready to transform your customer feedback into a driving force for positive change, dive into this article and learn how to make the most of your customer surveys!

Customer Feedback 83

Customer Feedback VOC Net Promoter Score NPS 83

Fonolo

OCTOBER 11, 2022

After-call surveys give you rich insights into your call center’s day-to-day operations. They’re kind of like customer satisfaction surveys, except they’re sent to a customer immediately after an agent-customer interaction. There’s something special about the after-call survey’s authenticity. After-call surveys are similar.

Contact Center 99

Contact Center Customer Satisfaction Customer Feedback Technology 99

Zonka Feedback

AUGUST 29, 2022

Feedback surveys are the best way to get to know your customers and understand what matters to them from time to time. Surveys help you understand your customers’ pulse and position yourself correctly to retain the existing ones and continually attract potential customers.

96

96

Zonka Feedback

APRIL 10, 2024

Understanding customers’ needs and expectations is crucial for a business to ensure their satisfaction and customer feedback surveys help you do this. But merely fulfilling customers’ needs is not enough. Sometimes customers prefer one thing over another.

Customer Feedback 59

Customer Feedback Customer Experience 59

Zonka Feedback

NOVEMBER 2, 2023

To ensure customer satisfaction and build a great customer experience, it is necessary to survey your customers and collect their insights regarding their experiences, needs, and expectations from your business. One of the best ways to do this is by crafting and sharing compelling survey invitation emails.

Customer Satisfaction 59

Customer Satisfaction Customer Experience 59

Aquire

AUGUST 30, 2021

Customer surveys are an opportunity to learn what customers think about your brand based on facts, rather than assumptions. The customer feedback you gather from surveys is gold dust. Ultimately, survey feedback helps foster a customer-centric culture which in turn creates happier customers. Planning your customer survey.

Customer Survey 95

Customer Survey Net Promoter Score Actionable Insights Touchpoint 95

Zonka Feedback

NOVEMBER 9, 2023

While there are many kinds of customer feedback surveys used for collecting feedback, rating scale surveys are one of the most commonly used surveys by businesses around the world.

Customer Feedback 59

Customer Feedback 59

Customer Think

MARCH 24, 2024

Customers aren’t tired of surveys. Response rates can drop when surveys are too long or the topic / questions feel irrelevant, insensitive or poorly timed. They aren’t tired of giving their opinion and suggestions. Fatigue only sets in when they feel bombarded with requests.

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Zonka Feedback

SEPTEMBER 30, 2022

The most efficient way to measure customer satisfaction and understand your customers better is through a feedback survey. However, when creating feedback surveys, several factors play a crucial role in writing the survey questionnaire. What touchpoints are you looking to collect customer feedback at?

Touchpoint 97

Touchpoint Customer Feedback Customer Satisfaction 97

Zonka Feedback

OCTOBER 23, 2023

Leveraging field surveys can be the most effective move for your business as it helps to research audience with a real-time approach and provides insights that no spreadsheet or desk research can deliver.

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SurveySensum

FEBRUARY 6, 2024

Launch cancellation surveys – a smart way to find out why customers say goodbye, but in a friendly and helpful way. So, what is a cancellation survey? A cancellation survey is a set of questions sent to users to determine why your customers are leaving. But first, you need to know the amazing benefits of this survey.

Customer Feedback 52

Customer Feedback Net Promoter Score Start-ups Text Analytics 52

SurveySensum

MARCH 14, 2024

And the key to improving it is by understanding your customers and listening to their voices via customer satisfaction surveys. These surveys provide a platform for customers to share their feedback, which can influence these online reviews. Let’s start by understanding customer satisfaction surveys and their types. ” 2.

Customer Satisfaction 52

Customer Satisfaction Text Analytics NPS Actionable Insights 52

Zonka Feedback

JANUARY 19, 2024

Post-checkout surveys are one of the best ways to do this. But to attain business success in this industry, it is essential to understand the needs and preferences of your customers and gauge their shopping experience.

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SurveySensum

FEBRUARY 7, 2024

However, companies often grapple with determining the optimal timing for survey distribution across the customer journey. This is where journey-based surveys become invaluable. So, what exactly is a journey-based survey? The survey deployed at this stage aimed to gauge customer satisfaction with the purchase process.

Customer Satisfaction 52

Customer Satisfaction Touchpoint Retail Social Media 52

Zonka Feedback

NOVEMBER 29, 2023

Here comes the need to conduct surveys. For this, it is necessary to connect with your customers from time to time and collect their insights, feedback, and other data to know their requirements, expectations, and satisfaction with your products and services.

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59

Zonka Feedback

FEBRUARY 27, 2024

Online surveys are a great way to capture customer feedback emotions, perceptions, and opinions about your business, and utilize them to create better products and services and enhance customer satisfaction.

Customer Satisfaction 59

Customer Satisfaction Customer Feedback 59

Help Scout

AUGUST 22, 2023

Done right, customer satisfaction surveys can increase revenue, boost loyalty, and lower churn. We share everything you need to know to get it right. Read the full article

Customer Satisfaction 80

Customer Satisfaction 80

SurveySensum

DECEMBER 12, 2023

Online surveys, telephonic surveys, paper surveys, etc., These survey forms help in knowing the likes, dislikes, characteristics, and expectations of people and help gather concrete and accurate results for making vital business decisions. Only Ask for the Essentials: A survey form should be concise and to the point.

Customer Survey 52

Customer Survey Legal B2C Compliance 52

Zonka Feedback

JULY 14, 2023

AI Surveys leverage Artificial Intelligence to streamline the survey creation, collection, and analysis. Here is an introduction to AI Surveys and how you can use them. Surveys have long served businesses in gathering useful insights and feedback from their customers.

AI 52

AI Artificial Intelligence Technology Technology 52