TeamSupport

MAY 2, 2022

Ticket tags can also be of great use smack in the middle of tickets by enabling you to automatically recommend Knowledge Base articles – depending on the specific tags assigned. Customizable ticket templates – Not all tickets are the same. Choose a customer service solution in which you can create and customize templates.

Customer Satisfaction 98

Customer Satisfaction Customer Service Customer Experience 98

Zendesk

MAY 31, 2023

Search for assets, view asset information, and trigger tickets based on events such as overdue items and upcoming work in Zendesk. Knowbler Knowbler (Support) leverages machine learning for auto-populating knowledge articles on a predefined template, while your support agent resolves a case.

E-commerce 52

E-commerce Sentiment Analysis AI Machine Learning 52

Zendesk

OCTOBER 31, 2023

Interactive Messaging Templates Interactive Messaging Templates (Support) (Paid) enables the creation and management of ‘Messaging Templates’ that allow agents to harness the power of these tools in messaging conversations at the press of a button. Select articles to export, customize your PDF, and download.

Sentiment Analysis 52

Sentiment Analysis AI Legal Finance 52

Totango

JULY 26, 2022

Protecting and growing your current customer base should be your top priority right now, but how do you do that when your marketing and sales budgets have been slashed and hiring has stopped? The post How the Right CS Platform Can Help You Do More with Less appeared first on Best Customer Success Blog: Articles for Enterprise Growth.

NPS 114

NPS Sales Innovation Technology 114

Lumoa

OCTOBER 5, 2022

We want everyone to be able to act based on the voice of the customer. New knowledge base articles. Share data with other users. The new Topic Modeling AI is turned on by default, so its already in effect for those of you with Recurring Topic Modeling.

Close the Loop 83

Close the Loop AI CRM Voice of the Customer 83

Help Scout

MAY 20, 2021

It includes links to different help center articles to allow the reader to learn about topics in more detail, which shows the depth of product and user knowledge that went into putting this resource together. Templates from Airtable Airtable Templates is another great example of customer success marketing.

Start-ups 77

Start-ups Event Planning Social Media Customer Acquisition 77

Intercom

JULY 17, 2019

These days, many companies offer a knowledge base for their customers to use. The self-service aspect of knowledge bases makes them natural time-savers for users and businesses alike. But a knowledge base – or, as we call it here at Intercom, a help center – shouldn’t stand alone as your only support option.

Education 122

Education Start-ups Gaming Customer Experience 122

Aquire

AUGUST 13, 2021

Have you ever come across a knowledge base article you couldn’t make heads or tails of? Conversely, well-written knowledge base content is a tried-and-true way to reduce reliance on live agents and help customers get the information they need, instantly. Did you pass knowledge base 101 yet?

Start-ups 98

Start-ups Engineering Sports Social Media 98

Intercom, Inc.

SEPTEMBER 7, 2018

A new developer forum where you can meet other builders, share your knowledge and get help. Drive engagement by featuring announcements, articles and more in your Messenger. With the updates, you can: Trigger actions or filter conversations based on conversation tags with our new Conversation Tagged Webhook.

Close the Loop 123

Close the Loop Start-ups Sales Customer Feedback 123

Totango

JULY 8, 2022

In order to protect your core business, which is your current customer base, you need to be making the necessary changes to keep up with delivery and communication of value to your customers. Request a demo or sign up for free today to shift right and start protecting and growing your customer base. It’s time to “shift right.”.

CRM 106

CRM Customer Retention Start-ups Touchpoint 106

Totango

JUNE 15, 2022

While the uncertainty that comes along with rising interest rates and a falling stock market can be scary, there is a silver lining: your current customer base. During periods of economic instability, your customer base may be the only growth channel on which you can depend. Treat the Customer Journey as a Product.

Touchpoint 98

Touchpoint Start-ups NPS CRM 98

SurveySensum

MARCH 20, 2024

Along with a robust platform they offer advanced CX consultation service — wherein CX experts provide end-to-end support, from survey creation to feedback analysis, to creating action plans based on customer insights. Best Features: In-Built Templates: SurveySensum has made creating surveys easier! Pricing: $99 per month.

Customer Experience Management 52

Customer Experience Management CXM Customer Experience Text Analytics 52

Zendesk

FEBRUARY 17, 2022

It can be a discount code, webinar, white paper, ebook, template, or another resource. 10 lead magnet examples to start growing your customer base. Quizzes strike that balance well—they’re a great way to build knowledge of a subject, and they’re fun to take. Private networking or knowledge group. What is a lead magnet?

Social Media 98

Social Media Engineering Customer Acquisition Start-ups 98

Zendesk

AUGUST 30, 2022

Roadmap (Support) is a feedback-driven product management software that helps you build the right product based on your customers’ needs. Help Center Analytics (Support) helps you build and grow your Zendesk knowledge base with analytics. Track people’s journeys to understand what KB articles to improve and how.

Social Media 98

Social Media Sentiment Analysis Machine Learning Technology 98

Zendesk

OCTOBER 20, 2023

We also offer a free template so you can tailor your customer service plan to fit your business like a glove. How to create a customer service plan in 8 steps Customer service plan examples Customer service plan benefits Best practices for creating a customer service plan Customer service plan template What is a customer service plan?

Customer Service 52

Customer Service Customer Journey Map B2C B2B 52

Help Scout

AUGUST 24, 2021

We all know the old axiom “knowledge is power.” And though it’s true, there’s a caveat: In order to unlock the power of any knowledge, people first need access to it. Access to knowledge is an issue many businesses face. Luckily, there’s a tool that addresses that very issue: knowledge base software.

Start-ups 106

Start-ups Engineering Gaming Customer Feedback 106

Totango

MAY 13, 2022

Customer support: Zendesk knowledge bases. Through transcripts, video content can be repurposed into other formats, such as knowledge bases. Customer Support: Zendesk Knowledge Bases. Zendesk is a customer support platform that includes knowledge base features. Video tutorials: Vidyard.

Artificial Intelligence 106

Artificial Intelligence Social Media Sales Customer Service Sales 106

Zendesk

JUNE 29, 2023

Everlaw’s cloud-based discovery and investigations platform unlocks the collaborative power of litigation and investigative teams, so they can make sense out of growing data sets quickly and intuitively. ChatGPT Helper by Sassly (Support) streamlines your customer support with AI-powered response templates.

Invoicing 52

Invoicing AI Legal CRM 52

Zendesk

JANUARY 21, 2021

That’s why KCS , knowledge-centered service, is a widely adopted approach to steer service processes in the right direction. Knowledge-centered service is the continuous generation of demand driven and self-improving knowledge by many as a by-product of solving customer issues. What is KCS? The average large business in the U.S.

Artificial Intelligence 98

Artificial Intelligence Engineering Machine Learning AI 98

Shep Hyken

OCTOBER 1, 2021

This week we feature an article by Jason Grills, Customer Support Expert at ProProfs , a company that provides software that empowers organizations to deliver happiness to their customers and employees. Tools like a knowledge base and chatbot help you provide instant answers to customers and ensure they return to your brand the next time. .

Customer Service 138

Customer Service Technology Technology Start-ups 138

Comm100

APRIL 22, 2021

The best knowledge base software is the backbone of any good customer service operation. A knowledge base most commonly functions as a library of information to answer customer questions. However, with a robust software in place, a knowledge base can be much more than this.

Omnichannel 52

Omnichannel Start-ups Customer Service 52

Totango

SEPTEMBER 22, 2022

Customer success platforms achieve this by using features such as optimized workflows, key performance indicators (KPIs), and monitoring tools to trigger workflows based on KPI data. Pros : Totango’s customizable templates let CS teams get customer journey strategies up and running in minutes. Primary Users. Salesforce.

Business Growth 71

Business Growth CRM Social Media Sales 71

Totango

FEBRUARY 1, 2022

A big part of Qlik’s enablement plan was to identify critical roles in the company who would help to facilitate the rollout of Totango, including Totango administrators who would be responsible for configuration, managers or leaders who would emphasize the importance of using the tool, and power users who would act as the internal knowledge base.

Touchpoint 99

Touchpoint Start-ups 99

Zendesk

JANUARY 19, 2022

By creating a knowledge base. Knowledge bases provide on-demand support by answering common questions and explaining how to use products or services successfully. Agents can also use knowledge bases to swiftly find solutions, increasing their efficiency and reducing wait times. What is a knowledge base?

Engineering 52

Engineering Legal Customer Satisfaction AI 52

ProProfs

MAY 22, 2020

That’s because pre-hiring tests created with such software can easily give more accurate outcomes than paper-based tests. . Employee Productivity- Create training and assessments to measure knowledge gaps and fill them. 1- Templates Are the Key to 5-Minutes Test Creation. But first, let me tell you-.

Social Media 96

Social Media Start-ups 96

Aquire

OCTOBER 20, 2021

That’s why a well-structured, easy-to-read knowledge base should form a core part of any modern company’s improved customer service approach. These databases of help articles boost customer experience, create internal efficiency, and help position your brand for future success. What is a knowledge base?

Social Media 52

Social Media Start-ups AI Sales 52

ProProfs

JULY 23, 2021

It’s one of the most engaging forms of quizzes and can be used to assess knowledge, teach/learn new languages, get feedback from customers, and more. 2- Hiring: When you’re hiring for a job role and need to assess your candidate’s knowledge or have them introduce themselves. How Do Interactive Video Quizzes Work.

Social Media 52

Social Media Start-ups Business Growth AI 52

Aquire

AUGUST 13, 2021

That’s why a well-structured, easy-to-read knowledge base should form a core part of any modern company’s improved customer service approach. These databases of help articles boost customer experience, create internal efficiency, and help position your brand for future success. What is a knowledge base?

Social Media 52

Social Media Start-ups AI Sales 52

Zendesk

DECEMBER 4, 2020

It provides your customers with the answers to their questions and solutions to their problems via articles, videos, and more. Knowledge base. A knowledge base is software that makes it easy to organize and share content with your agents, customers, and the general public. On your company website, to be specific.

Artificial Intelligence 98

Artificial Intelligence Customer Satisfaction Start-ups Customer Experience 98

Lumoa

MARCH 9, 2023

Customer feedback is a direct line to how your consumer base feels about your business and its products. In This Article: What’s the importance of a customer feedback strategy? Here are some important bases to cover. What are the types of customer feedback? How do you create a customer feedback strategy?

Customer Feedback 83

Customer Feedback Start-ups Customer Satisfaction Customer Survey 83

Aquire

SEPTEMBER 14, 2021

It should be the result of careful planning and based on customer service needs and expectations. This puts automated customer service at the very heart of servicing customers and involves elements like: AI chatbots Email automation Knowledge bases Triggered actions IVR CRM process automation. It’s complex.

Customer Service 59

Customer Service Artificial Intelligence Construction Start-ups 59

Zendesk

JANUARY 26, 2023

XO Platform’s no-code, drag-n-drop interface with pre-built templates is ideal to kick-start your conversational AI journey instantly. Learn everything you need to know with UI-based training modules. AptEdge (Support) gives your team the gift of time with the AI-Powered Enterprise Knowledge Platform. Agent Assist by Kore.ai

Compliance 52

Compliance Education Construction AI 52

Customer Service Life

JANUARY 7, 2021

This article was originally published on CustomerThink on November 10, 2020, and is being reposted with the permission of the editor. Macros, canned response, scripts, templates…call them what you want. In contact centers handling text-based customer interactions, it’s not a question of whether or not agents use macros.

Contact Center 92

Contact Center Social Media Customer Satisfaction Start-ups 92

Totango

AUGUST 2, 2022

So, during periods of economic uncertainty when your company’s current customer base is your greatest (or only) source of revenue growth, your knowledge and expertise becomes critical. The post The Unique Role of CSMs appeared first on Best Customer Success Blog: Articles for Enterprise Growth.

Customer Satisfaction 80

Customer Satisfaction Start-ups Customer Relationship 80

Intercom, Inc.

JULY 31, 2019

They send your leads the exact messages you want them to see based on rules you define. We use chatbots on all the key pages of our site, including our pricing page, demo page, and even the blog you’re currently reading this article on! Just follow these instructions here or check out these bot templates for more inspiration.

Sales 177

Sales Start-ups Engineering Technology 177

Comm100

MARCH 27, 2023

Typically embedded in live chat software on websites, website visitors can ask the chatbot questions and receive an immediate answer based on content and material that the bot has been trained on. Through simple drag-and-drop templates, a basic task bot can be set up in a matter of minutes.

Education 65

Education AI Sentiment Analysis Artificial Intelligence 65

ClearAction

JUNE 25, 2023

Loyalty Myths is a book written by my MBA class colleague, revealing the true origins and scientific bases for 50+ warped interpretations of customer experience. My article this year, 23 Customer Experiences Practices You Should Stop in 2023 , is an eye-opener to what we should NOT perpetuate. responses, and course modules.

Artificial Intelligence 62

Artificial Intelligence CX CXM Data Mining 62