Zendesk

FEBRUARY 12, 2024

With Klaus as part of our WEM portfolio, we can empower businesses with the best AI-powered automated quality assurance in the market. With Klaus as part of our WEM portfolio, we can empower businesses with the best AI-powered automated quality assurance in the market.” This brings huge opportunities to customers of all sizes.”

AI 144

AI Customer Expectations Customer Satisfaction CX 144

Totango

NOVEMBER 15, 2023

TrustRadius, a renowned platform for transparent business technology reviews, announced its 2023 Best of Awards, with Totango emerging as a triple winner. Before Totango, we struggled to keep track of meaningful aspects of the client relationship, and Totango has provided us with a solution. We love data-driven insights.

Outlook 114

Outlook Customer Satisfaction Customer Feedback Gaming 114

Intercom, Inc.

MARCH 1, 2022

As all businesses become at least partially digital businesses, customers expect those online interactions with companies to be convenient, effective, and personalized. That sort of engagement between businesses and customers is now happening on a scale that was impossible to imagine not so long ago. We make every day count.

Customer Relationship 211

Customer Relationship Customer Expectations Customer Experience 211

ECXO

APRIL 7, 2024

The Majestic Dance between AI and Humans in CX Indeed, in the luminous panorama of business ecosystems, the phrase “customer experience” has emerged as a cardinal point of focus. It is the backbone of customer satisfaction, loyalty, and ultimately, business growth.

AI 107

AI CX Artificial Intelligence Predictive Analytics 107

Beyond Philosophy

DECEMBER 2, 2023

I often say, “None of us are as clever as all of us.” ” However, sayings are more useful when they can spur action. 09:48 Both Ryan and Colin share their thoughts about AI and the next frontier of business, including Colin’s frustrations with the phrase, “high call volumes at the moment.”

AI 143

AI Customer Experience Management Consulting Education 143

Intercom, Inc.

MAY 25, 2022

We have truly global ambitions to bring our mission of making internet business personal to the biggest enterprise customers across the world. Intercom has been growing, and will only continue to do so – many of our longest standing customers have evolved with us over the years. At Intercom, we aim to run less software.

Engineering 252

Engineering Technology Technology Customer Experience 252

Inside Customer Service

JUNE 3, 2021

There's just one reliable plumber in town, and he's busy. The Overlook is in a remote mountain town where having just one option for a variety of services means you can't easily take your business somewhere else. One of them is owned by a jerk who actively cheats customers, which keeps the other company too busy to respond quickly.

Transportation 231

Transportation Start-ups Customer Service Sales 231

Futurelab

FEBRUARY 16, 2024

It is always very easy for us to tell your employees to “talk to customers more.” If they are not used to it, they aren’t likely to do it, unless you help them overcome their fears. As talking to customers is essential for any business, do you think your staff has the time, the facilities, and most of all, the fun to do it?

157

157

ECXO

MARCH 10, 2024

Become a member of the unique open access Customer Experience Business Network here: [link] and follow us on linkedin: [link] Do you want to collaborate? At the European Customer Experience Organization , we believe that Women’s Day is not just a once-a-year event but a daily commitment—from our homes to our businesses.

Innovation 124

Innovation CX Customer Experience 124

Beyond Philosophy

JULY 16, 2022

If you do, could vote for us in the People’s Choice Podcast Award? Our first pickle comes from Jane, who works at a large business-to-business company. Since I am sure that we are all curious about this issue—both as businesses and consumers—we thought we would include this one as a bonus. Tell us about it here.

Management Consulting 157

Management Consulting CX Customer Experience 157

Intercom, Inc.

AUGUST 3, 2022

We’ve never strayed from our vision, and we’ve stuck to our values – that’s allowed us to attract incredibly talented, innovative people with different, invaluable perspectives, to achieve our mission of making internet business personal. “ Bay Area Best Places To Work, presented by the San Francisco Business Times and Silicon Valley.

Innovation 211

Innovation 211

Uniphore

DECEMBER 27, 2021

In a recent webinar , Suhail Nair, Executive Director of Partner Relationships for Uniphore, discussed this topic with Lawrence Sathiaraj, Global Delivery Head for Tech Mahindra, a leading provider of digital transformation, consulting and business re-engineering solutions that has partnered with Uniphore. How are they able to do more?

Manufacturing 211

Manufacturing AI Engineering Technology 211

Bill Quiseng

DECEMBER 6, 2023

BUSINESS LEADERS FORBIDDEN PHRASE: “We’ve always done it that way.” FIND KEEP Your business success is not dependent on how many candidates you find. Do not take for granted the immense impact a concerned, vital group of employees can do to enhance the image and success of your business. Loyalty builds your business.

Social Media 158

Social Media Customer Loyalty Customer Expectations Customer Service 158

ECXO

APRIL 18, 2024

Delving into Digital Conversations for Business Survival or Irrelevance, featuring Paolo Fabrizio The European Customer Experience Organization (ECXO) is delighted to announce our upcoming session on AI digital conversations, a topic of utmost importance in today’s business landscape.

B2B 111

B2B AI CX Customer Service 111

Intercom, Inc.

MARCH 3, 2020

Instead, we’ll tell you exactly what we look for – and why it matters to us. Our experience has shown us that people perform best when they know what’s expected of them, so we think interviews should be a transparent, two-way evaluation. We don’t expect you to know anything about us. Show the right work?

Engineering 290

Engineering Gaming 290

Intercom

DECEMBER 18, 2023

Please tell us a little bit about your company and what you do there. Bookinglayer is a booking software for businesses with complex booking needs, offering packages that usually combine accommodation, activities, and/or services. Yoga and wellness retreats and surf resorts are two good examples of businesses we work with.

Customer Service 98

Customer Service 98

Beyond Philosophy

APRIL 11, 2024

To get us started with our answer, we turn to Eckhart Boehme , Founder and Managing Director of Unipro Solutions , who contacted us as part of our podcast’s “ None of Us Are as Clever as All of Us ” feature, where people submit their ideas, and thoughts, opinions, reports, statistics, or whatever else.

Sales 78

Sales Customer Experience 78

Totango

MAY 17, 2024

The reality is that most of us sit in the middle. A recent poll taken during the Higher Logic Super Forum SPARK conference in April says 61% of CS professionals sometimes use AI platforms alongside other systems, while 11% always leverage AI in various instances and workflows. Some believe AI is overhyped.

Innovation 79

Innovation AI Start-ups Government 79

Beyond Philosophy

MAY 2, 2024

They earned my business by delivering top-quality products and services. We Need Loyalty in Our Lives Most of us have to be loyal to something. Why would we be faithful to things that cause us to sacrifice and miss out on alternative opportunities? It helps us give structure or order to our own beliefs.

Customer Loyalty 78

Customer Loyalty Sports Gaming Construction 78

Intercom, Inc.

FEBRUARY 11, 2020

Deep down we know that the business doesn’t really miss us. The business doesn’t know our sparkling personality or understand our unique contribution to the community – the business just misses our money. Everyone on your mailing list initially came to your business for some reason.

Scorecard 282

Scorecard B2B Business Growth Customer Relationship 282

Intercom, Inc.

AUGUST 24, 2022

Our product and engineering teams have been busy building incredible features that will multiply the value Intercom brings to your business, and we can’t wait to introduce you to the latest and greatest innovations. Now more than ever, customer retention is the key to a thriving business ”.

Customer Retention 191

Customer Retention Engineering Innovation Event Production 191

Lumoa

MARCH 9, 2023

Stronger customer bonds Customer empathy creates stronger customer bonds because it encourages deep and meaningful connections between customers and businesses. All of these benefits demonstrate why investing the time to practice customer empathy can produce long-term success for any business.

Customer Experience 169

Customer Experience Social Media Manufacturing Gaming 169

Intercom, Inc.

DECEMBER 6, 2022

Our mission – the change we want to create – is to make internet business personal. Here are some of the ways it makes us better designers by encouraging us to: . Solving for user needs almost always directly contributes to customer satisfaction and business value – and often aligns with business needs. “As

Artificial Intelligence 129

Artificial Intelligence Customer Satisfaction Machine Learning Omnichannel 129

Intercom, Inc.

NOVEMBER 4, 2021

Behind every feature launch, every blog post, every book, there they are — creative directors, copywriters, designers, illustrators, and animators with the sole mission to make modern communication between businesses and their customers feel a little bit more personal and human. As I said, they’ve been quite busy. Refreshing the brand.

Start-ups 222

Start-ups B2B Customer Service 222

Intercom, Inc.

DECEMBER 10, 2019

Our industry is in the midst of a big philosophical debate about the fundamental way of thinking about how we build our products, with the focus shifting from the outputs of what we build to the business outcomes generated by those outputs. That speed of iteration came naturally to us, and was very fruitful.

Start-ups 281

Start-ups Gambling Engineering Customer Retention 281

Intercom, Inc.

JUNE 9, 2020

The past few weeks have shown us how important it is for all of us to deeply empathize with those around us. These are all key components of a business resilience strategy, one that bolsters up a business that’s faced with challenges and sets it up for growth long-term. In March, McKinsey & Co.

B2B 197

B2B E-commerce Legal Customer Retention 197

Beyond Philosophy

DECEMBER 29, 2023

Each of us has three things we learned in the past year that we think can help all of us moving forward into 2024. Sometimes what we learned was personal, but it has implications for the business world. In this episode, we look back at what we learned in 2023 and how it can help us in 2024. Check it out here.

Customer-Centric Organization 88

Customer-Centric Organization Management Consulting Education AI 88

Intercom, Inc.

JULY 6, 2022

If you joined us for New at Intercom last month, you may already have some idea of what’s in store on Built For You this month, (but if not, you can watch it on-demand here ). Offering your customers a direct line to your business allows them to feel heard, and you can stop missing crucial engagement opportunities.

Start-ups 210

Start-ups Customer Retention 210

Customer Think

APRIL 30, 2024

This methodology allowed us to accelerate the design process because we had regular discussions with all members of the team involved. This included: First main stakeholder – the Business Development Director […]

Technology 56

Technology Technology 56

Intercom, Inc.

JUNE 7, 2022

Schedule meetings right from within the Business Messenger , so you never miss a chance to connect. Use targeted messages to share relevant content or case studies that can help to persuade prospects and move them further down the funnel. The business benefits of using live chat for sales.

Sales 245

Sales Start-ups Touchpoint B2B 245

Intercom, Inc.

MARCH 9, 2022

We iterate, fight for adoption, and keep pushing for maximum impact for our customers and our business. But in the end, driving great customer outcomes while ignoring business outcomes doesn’t make a successful company. We strive to balance both, delivering high-impact outcomes for both our customers and our business.

152

152

ECXO

APRIL 10, 2024

Quantum physics, the study of the infinitesimally small, can teach us some intriguing lessons about enhancing customer experience, which plays a monumental role in the global business arena. The state of a customer’s satisfaction or dissatisfaction can instantly influence the state of the business.

CX 111

CX Customer Experience Social Media Sentiment Analysis 111

Beyond Philosophy

JULY 14, 2022

Humor matters and can provide business benefits. Today we will talk about how to be funny and use humor to your advantage. People are often more willing to listen after someone makes them laugh, making way for us to be more persuasive. I’ve coached team members to let their humor come out in business.

Contact Center 165

Contact Center CX 165

ECXO

MARCH 24, 2024

Join us on April 17th, 2024, at 4 PM CET | 3 PM GMT | 7 AM PST. Find the ECXO series of Third-Party Trainings to better understand this topic: [link] and Become a member now in the Open Access CX Professional Business Network and let’s learn together: Join Now. Post your questions now! It’s a short session. See you there.

CX 64

CX Innovation Customer Experience AI 64