Beyond Philosophy

MAY 2, 2024

My loyalty to the club is so strong that we even donated money to the club during COVID-19 when they couldn’t play and were in financial trouble. (I They earned my business by delivering top-quality products and services. We Need Loyalty in Our Lives Most of us have to be loyal to something.

Customer Loyalty 78

Customer Loyalty Sports Gaming Construction 78

The Customer Service Blog

SEPTEMBER 8, 2023

A major part of M&S’s return to the FTSE 100 last week (along with a share price rise of over 70%) can be credited to the retailer’s significant investments in customer service. Additionally, good service builds customer trust and loyalty. This data shows why, for a business’s bottom line, customer satisfaction is vital.

Customer Service 84

Customer Service Retail Customer Satisfaction Sales 84

Beyond Philosophy

FEBRUARY 6, 2021

These jobs might be the most important new jobs in business today. Behavioral science and the scientists that use it will tell you that understanding the “why” of what customers do has become table stakes in some industries today. Please tell us how we are doing! Anne Wilson, Ph.D., Lauren Cheatham, Ph.D.,

Social Media 193

Social Media Finance Management Consulting Customer Experience 193

Lumoa

SEPTEMBER 30, 2022

It’s estimated that financial brands that deliver a better customer experience (CX) receive twice as many recommendations. Plus, their customers are also two times more likely to try new products or services. . That said, there are a huge number of factors that influence the customer experience or CX of your financial institutions.

Customer Experience 94

Customer Experience Artificial Intelligence Outlook CX 94

Beyond Philosophy

JULY 16, 2022

If you do, could vote for us in the People’s Choice Podcast Award? Our first pickle comes from Jane, who works at a large business-to-business company. Since I am sure that we are all curious about this issue—both as businesses and consumers—we thought we would include this one as a bonus. Tell us about it here.

Management Consulting 157

Management Consulting CX Customer Experience 157

ECXO

MARCH 20, 2024

With a proven track record of transforming businesses, including brands like DoorDash, Hilton, and JP Morgan Chase, Dr. Natalie specializes in driving better experiences that translate into tangible business results. Additionally, she collaborates with AI and CcaaS vendors to align technology solutions with the needs of businesses.

AI 52

AI CX Retail Customer Service 52

Beyond Philosophy

DECEMBER 29, 2023

Each of us has three things we learned in the past year that we think can help all of us moving forward into 2024. Sometimes what we learned was personal, but it has implications for the business world. In this episode, we look back at what we learned in 2023 and how it can help us in 2024. Check it out here.

Customer-Centric Organization 88

Customer-Centric Organization Management Consulting Education AI 88

Zendesk

AUGUST 3, 2022

But with more people doing their business and their banking online than ever before, it is challenging for fintechs to differentiate their offerings from traditional financial service providers who have online offerings as well. That gives fintechs a golden opportunity to stand out with high-quality customer service.

CX 98

CX Omnichannel Start-ups Customer Service 98

VOZIQ

APRIL 15, 2024

VOZIQ AI’s AI Center of Excellence (ACE) to work as an extension of the Hawx team to manage the AI solution, improve the retention metrics and grow business value by improving customer lifetime value. “We are delighted to be a part of Hawx Pest Control’s AI-enabled transformation journey.

AI 52

AI Customer Loyalty Artificial Intelligence Machine Learning 52

Beyond Philosophy

DECEMBER 8, 2023

While they were delighted with their repeat business, which they attributed to customer loyalty , a closer look at the repeat business statistics painted a different picture. They certainly are, but not all repeat business is a result of loyalty. Click here to learn more about Beyond Philosophy’s Suite of Services.

Customer Loyalty 88

Customer Loyalty Management Consulting Education Customer Experience 88

Beyond Philosophy

JANUARY 14, 2023

Scribbling away on my pad of already scribbled paper, I know that the contact is engaged and interested in how my services will help them achieve their goals. One of our listeners, Jason Bradley wrote in with a business pickle wanting to know what some of these signs are. Do you have a business pickle? Tell us about it here.

Management Consulting 97

Management Consulting Sales Customer Experience 97

Beyond Philosophy

DECEMBER 16, 2023

Alyona Medelyan, CEO of Thematic ( alyona@getthematic.com ) in Auckland, New Zealand submitted a video for our None of Us Are as Clever as All of Us program, shares her thoughts. About Colin Shaw LinkedIn recognizes Colin Shaw as one of the ‘World’s Top 150 Business Influencers.’ Check it out here.

Innovation 78

Innovation AI Management Consulting Education 78

Beyond Philosophy

AUGUST 27, 2022

Knowing when intuition could be correct and when it might not be is a critical skill for any of us, particularly in business. 23:48 Moneyball, either the book or the movie, gives us a good example on how to build upon the instinctive decisions we favor and coupling that with rational processes to ensure it isn’t wrong.

Management Consulting 141

Management Consulting CX Customer Experience 141

Lightico

AUGUST 31, 2023

In today’s fast-paced world, customers demand seamless experiences and effortless interactions with financial service providers. This can happen due to hidden charges, unclear pricing structures, or sudden fluctuations in costs and other services. of deposit shares.

CX 52

CX Education Customer Journey Map Innovation 52

Beyond Philosophy

DECEMBER 22, 2023

We host Alex Mead , Global Customer Service Experience Director of Alvarez & Marsal ( alexmead@sky.com ), to discuss this crucial topic and its implications for experiences. 16:38 We learn about the Customer Service Experience and why it is essential to understand what it is and when it occurs for today’s organizations.

AI 88

AI CX Management Consulting Education 88

Aquire

NOVEMBER 17, 2021

Ready or not, the financial services industry has officially been thrust into the digital-first era. Consumers are now much less forgiving of financial institutions that continue to lag behind with their digital solutions and services. What’s changed in financial customer experience? Financial Health Network ).

Customer Experience 102

Customer Experience Finance CX Government 102

Hodusoft

OCTOBER 4, 2023

Managing the cost per call is a paramount challenge for contemporary businesses across various industries. That’s why contemporary businesses must be proactive in exploring strategies and solutions to optimize their communication expenditures. Read on and thank us later.

Compliance 105

Compliance Omnichannel Real Estate Legal 105

Shep Hyken

NOVEMBER 12, 2021

Christan Hiscock is the CEO and co-founder of Kardia Financial Group , an organization that believes that the financial services industry should not be solely focused on dollars, but on helping people truly get to the heart of their financial goals. Where Customer Service Really Starts. All of your people.

Customer Service 91

Customer Service Start-ups Innovation Customer Loyalty 91

Intercom, Inc.

JUNE 9, 2020

The past few weeks have shown us how important it is for all of us to deeply empathize with those around us. These are all key components of a business resilience strategy, one that bolsters up a business that’s faced with challenges and sets it up for growth long-term. In March, McKinsey & Co.

B2B 197

B2B E-commerce Legal Customer Retention 197

Zendesk

OCTOBER 3, 2022

The banking industry is by necessity very conservative, but with changing consumer tastes and expectations, financial institutions are striving to modernize the way they communicate with customers. Neo Financial aims to do just that by disrupting the finserv industry in Canada. Scaling growth.

CX 52

CX Education Innovation AI 52

VOZIQ

DECEMBER 22, 2023

Reston, VA,  December 21, 2023 : VOZIQ AI, a leading provider of Predictive Customer Intelligence Solutions for subscription-based recurring-revenue businesses, is pleased to announce its strategic partnership with AMP Smart to offer AI-enabled proactive customer loyalty solution aimed at maximizing Customer Lifetime Value (CLV).

AI 52

AI Customer Loyalty Artificial Intelligence Machine Learning 52

Execs In The Know

FEBRUARY 21, 2024

By using AI to learn business processes carefully and applying the right kind of learning rigor, it is possible to accelerate complex enterprise processes using hyperautomation. The Customer Support/Service world changed 18 months ago with the advent of GenAI. Does the automation layer need extra access to this system?

Contact Center 98

Contact Center AI Healthcare Start-ups 98

Zendesk

FEBRUARY 3, 2023

Customer experience (CX) in banking is how customers feel about every interaction with your financial service, at all stages of the customer lifecycle. Customers are eager for better online and mobile customer service Banks have typically been slow to digitally transform. What is customer experience in banking?

Net Promoter Score 52

Net Promoter Score Customer Experience Contact Center AI 52

Shep Hyken

SEPTEMBER 15, 2021

What would you have to do for your customers to be willing to pay for the privilege of buying your products or services? How good your customer service is. That said, I know people who do charge for the privilege of sitting down with them, just to discuss if you want to do business with them or not. How good your people are.

Retail 143

Retail Gaming Start-ups Customer Service 143

Beyond Philosophy

JANUARY 8, 2022

The costs of the resources it takes to manage the many aspects of doing business with them has outgrown the revenue the generate. First, there is the financial aspect. Here are a few key moments in the discussion: 04:53 We learn about Robert and his business problem with difficult customers and when to know it’s time to move on.

Customer Relationship 88

Customer Relationship Management Consulting Customer Experience CX 88

Beyond Philosophy

JANUARY 28, 2023

Here are a few key moments in the discussion: 05:12 We share a pickle from Vijay Patel who asks us how to ensure that their customer segmentation is correct. 07:27 Colin talks about one of the best segmentations he has ever experienced in Hartsfield Airport in Atlanta, where they separate leisure and business travelers.

Management Consulting 88

Management Consulting Sales Customer Experience 88

Lightico

NOVEMBER 13, 2023

During a recession, borrowers frequently grapple with increased financial strain , stemming from job loss, reduced income, and heightened living expenses. This elevated risk of default necessitates that lenders carefully assess these requests, striking a balance between accommodating borrower needs and mitigating financial losses.

Finance 52

Finance Government Customer Satisfaction Legal 52

Beyond Philosophy

MARCH 20, 2020

It’s a remarkably small number given how much headspace it takes up for all of us. We fear sharks killing us, even though the amounts are objectively small. If something is very kind of visceral or fear-related, it will be easy for us to remember or to imagine, even if it has nothing to do with anything, like shark attacks.

Construction 171

Construction Social Media Management Consulting Start-ups 171

Fonolo

MAY 11, 2022

It’s become the foundation upon which companies practice their businesses. Creating a Customer Service Strategy That Drives Business Growth. You don’t need to go to Apple or Amazon for a standout shopping experience; authentic interactions can be won by local businesses or even non-profit organizations.

CX 91

CX Non-Profits Education Contact Center 91

Taylor Reach Group

JUNE 20, 2023

The merger of TRG with SKW The Taylor Reach Group is a globally recognized contact center and customer experience consulting firm, specializing in sourcing strategies, customer experience, customer service/support, and contact center assessments. It offers implementation, optimization, outsourcing advisory, and managed services.

Contact Center 62

Contact Center CX Business Growth Customer Service 62

Fonolo

APRIL 29, 2021

Call centers have traditionally been seen as unprofitable, and a necessary cost for businesses. However, recent data has shown that creating exceptional customer experiences and providing quality service with a human touch has a direct effect on consumer loyalty and how much they spend. Business phone system. Remote/virtual.

Contact Center 128

Contact Center CRM Technology Technology 128

Beyond Philosophy

FEBRUARY 12, 2022

Not only that, but Financial Times also recognized our company as one of the top management consultancies for the fourth year in a row. It was lots of trial and error, hard work, passion, and (a little) luck that went into this business. Small businesses are somewhat easy to start but not easy to keep.

Management Consulting 78

Management Consulting Customer Experience CX 78

Intercom, Inc.

JUNE 16, 2020

The rise of the subscription model challenges businesses to place equal emphasis on conversion and retention , or risk spending themselves into oblivion. At the forefront of this move, from what businesses want to what customers need, are support teams. Customers, too, expect more and will put their money where their values are.

Customer Loyalty 237

Customer Loyalty Social Media Gaming Customer Relationship 237

Shep Hyken

AUGUST 13, 2021

He writes about how successful, global brands use social media to deliver outstanding customer service experiences. It is part and parcel of building an online reputation and can drive traffic to your brand at record levels when used tactically. . That idea’s on us… and we promise we won’t do Keith.”

Social Media 129

Social Media Customer Experience Non-Profits Omnichannel 129

Beyond Philosophy

MAY 25, 2022

These measures weren’t bad business principles, but they also didn’t send the best signal to the team. 14:21 We discuss the area of self-service and how some generational differences might drive the channels for future contact centers. Please tell us how we are doing! This episode is sponsored by Calabrio.

Contact Center 148

Contact Center Management Consulting Gaming Innovation 148

Beyond Philosophy

DECEMBER 31, 2022

20:49 Colin refers to one of his favorite leadership aphorisms, “None of us is as clever as all of us,” which speaks to leveraging the strengths of the team to create a better output rather than serving in despotic rule. LinkedIn recognizes Colin Shaw as one of the ‘World’s Top 150 Business Influencers.’

Management Consulting 88

Management Consulting Start-ups Customer Experience CX 88

Service Quality Institute

JANUARY 11, 2023

There are so many financial benefits to creating a real service culture. You dramatically increase the value of the business. With COVID finally going into hiding it is time for organizations to dramatically improve their customer service. Most US CEOs live in a make-believe world. This used to be Commerce Bank.

Customer Service 52

Customer Service Sales Technology Technology 52