Totango

DECEMBER 20, 2023

The best of both worlds: unmatched enterprise-grade implementation and usability The G2 Winter 2024 reports ranked Totango as the number one customer success software in the enterprise implementation index. Totango is helping us maximize our annual recurring revenue by identifying and proactively mitigating churn risks.

Business Operations 110

Business Operations Customer Satisfaction Sales Customer Service 110

Execs In The Know

FEBRUARY 21, 2024

AI has the potential to automate complex enterprise tasks that involve human thinking and related behavior. AI-driven hyperautomation for the enterprise looks like the current state of self-driving cars. It’s the same for enterprise automation. will be joining us at Customer Response Summit (CRS) in Tucson, March 12-15, 2024.

Contact Center 98

Contact Center AI Healthcare Start-ups 98

Totango

JANUARY 3, 2024

Now, as we step into a new year, we’re witnessing an evolution of customer success, and there’s a new and improved Totango to help enterprise business leaders deliver business results and drive customer outcomes. showcasing, in our opinion, our strength of strategy and product offering for enterprise businesses.

Business Growth 113

Business Growth Innovation AI Start-ups 113

Totango

OCTOBER 18, 2023

Totango, customer success software your business can’t outgrow, provides unlimited scalability and unmatched time to value that helps cross-functional enterprise teams drive productivity, retention, and expansion. Our aim has been to provide our team with far more visibility and actionability with respect to data, both internally (i.e.,

Customer Journey Map 103

Customer Journey Map Touchpoint Start-ups Business Growth 103

Totango

MAY 15, 2024

While it’s irrational to think a large, global, or multi-product and service enterprise can “act like a startup,” a tiger team or a project team often can. It behooves us to recognize barriers and biases that often mask what our team members need to be fulfilled and challenged in their roles.

AI 95

AI Sales Innovation B2B 95

Callminer

MARCH 12, 2019

Meet us at Enterprise Connect. CallMiner has a number of activities going on which we invite you to attend that focus on AI, contact center technology, and better customer experiences!

Contact Center 182

Contact Center AI Technology Technology 182

Intercom, Inc.

NOVEMBER 8, 2022

Today, we’re excited to announce Intercom for Enterprise ; a whitepaper written by leaders across our company that explores how Intercom has scaled to serve customers of all sizes – including the largest businesses. Our holistic approach to availability has allowed us to significantly exceed our target uptime of 99.8%

Compliance 104

Compliance Technology Technology Customer Experience 104

Totango

NOVEMBER 8, 2023

Enterprise businesses can now use their critical product usage data from Pendo and Mixpanel in their Totango experience to design optimal customer journeys, improving product adoption and customer retention. Check out our full list of technology partners or request a new integration.

Finance 93

Finance Customer Retention Sales Technology 93

Uniphore

NOVEMBER 2, 2021

By: Annie Weckesser, CMO The best enterprises don’t run on data – they run on conversations. 5 There’s no larger opportunity to dramatically impact your business than with all the outward-facing conversations happening across the enterprise – customer service, sales, and marketing. Conversations mean everything to us.

Contact Center 100

Contact Center Sales AI B2B 100

Totango

JULY 11, 2023

G2 recognizes Totango as a leader in customer success G2 , the software industry’s largest and most trusted marketplace, unveiled their 2023 summer report, and there are cheers all-around, as Totango was honored with 15 leader badges, including “Most Implementable” in the Enterprise Implementation Index for Customer Success software!

Customer Journey Map 83

Customer Journey Map Sports Innovation Touchpoint 83

Lumoa

APRIL 28, 2024

However, if you are looking for a one-shop-stop solution for customer and employee experience and you have the budget of a large-scale enterprise, Qualtrics can be the right solution for you. Like Medallia, Qualtrics is geared towards large enterprises and can offer customer integrations depending on the chosen subscription plan.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

Execs In The Know

APRIL 25, 2024

The Enterprise Conversational AI market is fundamentally broken. Tracxn 2024 ] Basic economic principles teach us that with supply and demand at such high thresholds, the frequency of transactions in this space should also be at an all-time high. billion by the end of 2024 and expected to grow to $1.3 trillion by 2032. Air Canada ).

AI 52

AI CXM Engineering Business Operations 52

Intercom, Inc.

OCTOBER 8, 2020

Freemium’s a great way to acquire lots of customers relatively quickly and easily, but the job of converting them to using a paid product is where the rubber meets the road. And the challenge is a lot harder in an enterprise context, where the buyer and the user aren’t necessarily one and the same person. Crowning the customer.

Sales 205

Sales Engineering Legal Manufacturing 205

Uniphore

JULY 10, 2021

Embed learning in the flow of activities that employees and the enterprise perform to deliver their outcomes. Contact Us. +1 Kumaran Shanmuhan CX & Automation Consulting Leader Jacada. Live Demo Featuring 10 Ways to Simplify Agent Onboarding With AI & RPA. 1 (770) 352-1300. ada@jacada.com.

Contact Center 223

Contact Center Legal Artificial Intelligence Social Media 223

Sprinklr

JUNE 23, 2021

Everything we’ve built and accomplished over the past decade has led us to today, and put us in a position to achieve the opportunity ahead of us, which has never been more clear: . To create the world’s most loved enterprise software company, ever. Today, enterprises face three fundamental truths: 1. The result?

CXM 98

CXM Government Start-ups Customer Experience Management 98

Uniphore

OCTOBER 21, 2021

2 1 , 2021 [12 AM PST, 3 AM EST ] – Uniphore announced today that it has completed its acquisition of Jacada and is unveiling the industry’s most compre he nsive p latform that will further enable enterprises to transform customer experiences. Follow our blog and connect with us on LinkedIn , Twitter , Facebook , and Instagram.

Contact Center 189

Contact Center AI Education Healthcare 189

Intercom, Inc.

MAY 13, 2021

Although Linda started her career in sales, she has spent the past twelve years scaling post-sales teams and moving hyper-growth companies like Zendesk, Slack, and now Gong upmarket into the enterprise realm. These evolving demands from enterprise customers bring with them different skillsets customer success managers need to hone.

Sales 177

Sales Start-ups Technology Technology 177

Totango

JUNE 21, 2023

Advanced by the acquisition and integration of Lou, a digital adoption tool, Totango In-App will allow enterprise businesses to deliver compelling in-product experiences to their users even as they manage the broader customer journey with the Totango platform.

Customer Satisfaction 85

Customer Satisfaction Sales 85

Totango

SEPTEMBER 28, 2021

All businesses, whether a small startup or a large global enterprise, are governed by the same high standards of customer expectation: “Show me value, fast, all the time, or else I’m moving on…”. Please keep demanding more from us – we love it – that is what makes us so much better!

Government 131

Government Innovation Start-ups Technology 131

Intercom, Inc.

MARCH 16, 2022

This is why our customers – from small startups to massive, complex enterprises – put their trust in us. For engineering teams, getting code to production as quickly as possible in small batches allows us to learn and iterate. Resumption of normal service is certainly not the end point for us though.

Engineering 118

Engineering Technology Technology Education 118

Intercom, Inc.

DECEMBER 28, 2022

For one, Eoghan McCabe , our Co-founder and Chairman, returned to the role of CEO , the position he had held from our founding in 2011 until 2020 – and he is bringing a renewed focus on the customer service space, so you can expect to see even more innovation from us in that area. 2022 has provided us with some truly great series.

Innovation 118

Innovation Customer Retention Machine Learning Customer Service 118

Customer Think

NOVEMBER 2, 2023

The rapid digital transformation of the world around us brought about many changes. For example, enterprises are increasingly choosing Node.js as a tool for advancing their digital transformation. offers a remarkable combination of speed, scalability, and versatility.

Technology 52

Technology Technology 52

Totango

MAY 17, 2024

The reality is that most of us sit in the middle. A recent poll taken during the Higher Logic Super Forum SPARK conference in April says 61% of CS professionals sometimes use AI platforms alongside other systems, while 11% always leverage AI in various instances and workflows. Some believe AI is overhyped.

Innovation 79

Innovation AI Start-ups Government 79

DMG Consulting

JANUARY 10, 2022

Enterprise executives have been thinking about how this turmoil affects their companies, their customers and their bottom line. Despite the uncertainty that currently surrounds us (and is going to continue), businesses can control the service experience they provide to their customers. We’re here for you. Welcome to 2022.

Net Promoter Score 83

Net Promoter Score CX Contact Center Gaming 83

Totango

APRIL 9, 2024

Not just the customers that we’re good at winning, but the customers that actually come up for renewal and maintain and grow with us,” he explained. The post Insider hot takes: CS & Sales synergize to unleash predictable growth appeared first on Best Customer Success Blog: Articles for Enterprise Growth.

Sales 109

Sales Business Growth Innovation AI 109

Customer Think

NOVEMBER 8, 2021

And most of us bought it. Real “customer experiences” were something that just happened, not an enterprise […]. They devised a marketing strategy and told the public what to like, what to buy, even how they should feel about it.

Customer Experience 93

Customer Experience CX Customer Loyalty 93

Totango

NOVEMBER 16, 2023

Contact us today to learn how you can embrace the seamless blend of email communication and scheduling tools in Totango for a transformative approach to customer success. The post Supercharge customer success with Totango email and calendar integrations appeared first on Best Customer Success Blog: Articles for Enterprise Growth.

Outlook 109

Outlook Touchpoint CX Customer Experience 109

Intercom, Inc.

OCTOBER 19, 2022

Intercom services and data are hosted in Amazon Web Services (AWS) facilities in the USA (us-east-1), Dublin, Ireland (eu-west-1), and Sydney, Australia. . This means we only use strong cipher suites and have features such as HSTS and Perfect Forward Secrecy fully enabled. TL;DR: We do regional hosting in AU, EU, and US.

Compliance 138

Compliance Legal Government Engineering 138

Uniphore

OCTOBER 26, 2021

New Program Provides Foundation to Support Large-Scale Enterprise Digital Transformation Efforts with Leading Conversational Automation Solutions PALO ALTO, Calif., and connect with us on? October 26, 2021 [8AM EST, 5 AM PST] — Uniphore , the leader in Conversational Automation, today announced?its Follow our blog ?and

Innovation 179

Innovation AI Artificial Intelligence Sales 179

Totango

JANUARY 10, 2024

Rather than gleaning actionable insights from siloes or single sources, our focus in 2023 has been gathering insights directly from our clients from areas that all of us are familiar with: NPS, surveys through support, post-implementation, product insights, business reviews, and more.”

Sports 94

Sports Customer Satisfaction Sales Healthcare 94

ECXO

JANUARY 25, 2022

He also worked in business process management, customer journey management, and enterprise resource planning. Important Note for your data protection: When you subscribe using the zoom link here, you are also subscribing to our monthly newsletter, and you will receive an invitation to join the ECXO. Ricardo Saltz Gulko.

Customer Relationship Management 98

Customer Relationship Management Engineering Innovation CX 98

Totango

FEBRUARY 13, 2024

We use this information to improve customer success strategies, allowing us to better understand customers and deliver more personalized experiences.” The post Totango wins TrustRadius 2024 Most Loved Award appeared first on Best Customer Success Blog: Articles for Enterprise Growth. We love data-driven insights,” he says. “We

NPS 107

NPS Gaming Business Operations Technology 107

Uniphore

NOVEMBER 12, 2018

The truth is that, according to new data from 590 enterprises worldwide, only 13% of RPA adopters are currently scaled up and industrialized, while most RPA adopters are still tinkering with projects and not progressing towards enterprise scale adoption.

Technology 100

Technology Technology 100

Hodusoft

DECEMBER 13, 2021

Gartner has bestowed another recognition on us— our Call and Contact Center software, HoduCC, has been recognized as a Category Leader for Predictive Dialer by GetApp. . We thank our customers eternally to take us to the heights and stand by us. Small enterprises can opt for as few as 10 seats, and increase as they scale up. .

Contact Center 98

Contact Center Innovation Customer Service 98

Intercom, Inc.

DECEMBER 12, 2019

Most SaaS companies start with a free software offering – providing a preview of their product’s capabilities before encouraging their users to grow into pro or enterprise solutions. Vidyard initially built and marketed themselves as an enterprise-focused company. Vidyard did the opposite. Flipping the freemium model on its head.

Sales 169

Sales Start-ups Customer Acquisition Compliance 169

Intercom, Inc.

DECEMBER 22, 2022

And we’ve also received a plethora of other segment and region specific badges, like Fastest Implementation in Chatbots for Enterprise, and Leader for Live Chat in Germany. Rankings on G2 reports are based on data provided to us by real software buyers,” she says. The industry has spoken! CEO, Small-Business. “It

Customer Service 118

Customer Service 118

ClearAction

MAY 26, 2023

Customer Insights Shape Your Firm’s Growth Curve Lynn Hunsaker Customer insights have so much more potential to shape everything in your enterprise. How you ask, analyze, and advocate CX insights is pivotal to your enterprise growth curve. Ask : First, make full use of Almost-Free VoC (voice of the customer).

VOC 62

VOC Data Mining CX Voice of the Customer 62