Intercom, Inc.

JANUARY 25, 2023

Every SaaS business faces the same challenge: how to get new customers to realize the value their product can deliver, as quickly as possible. But it can be surprisingly difficult to effectively communicate the steps your customers need to take. Why Checklists? We knew we could do better.

Engineering 129

Engineering Start-ups Customer Loyalty 129

ECXO

JUNE 20, 2023

Fotocomposicion ECXO(1) Article source: The Rising Tide of Brand Purpose in B2B [link] There’s an old adage in customer experience. Businesses want a seamless CX just as they do in their personal lives. Businesses that are doing good for the planet, people and society. Where B2C goes, B2B follows.

B2B 122

B2B Innovation CX Education 122

Intercom, Inc.

JUNE 30, 2022

We recently launched Intercom Surveys , a new feature that empowers you to connect with customers wherever they are, capture valuable customer insights, and use collected data to drive more engaging, personalized customer experiences. Be selective on the sample and make it clear why that person’s exact feedback is important that week.

Start-ups 239

Start-ups Net Promoter Score Legal Government 239

Intercom, Inc.

MARCH 26, 2018

It gives your customers the information they need to break down their learning barriers and hopefully become expert users of your product. If you develop and ship new features as often as we do, it’s vital that your articles help your customers keep up with the changes. This makes it a critical retention tool.

Education 190

Education Start-ups 190

Lumoa

FEBRUARY 14, 2024

The internet has no shortage of platforms for consumers to share their unfiltered opinions about businesses. It is no wonder, then, that businesses have started paying much closer attention to their customer experience (CX) strategy. So, how can your business win over this growing contingent of experience-focussed customers?

Customer Experience 83

Customer Experience ML Social Media CX 83

Intercom, Inc.

JANUARY 5, 2022

In today’s data-driven SaaS scene, these can affect hundreds of millions of users and cause damage in the billions of dollars, and as compliance frameworks become requirements to do business, businesses are turning to third-party services that can help expedite and facilitate the process. It’s becoming the bare minimum.

Compliance 211

Compliance Engineering Start-ups B2B 211

Zonka Feedback

OCTOBER 1, 2022

However, if you keep on improving your product from time to time, you can make it to the leading position in the market. With the constantly evolving needs of the users, product developers have to keep their products improving and updating to make the users’ lives easier. Why Improve your Product with Product Feedback?

Social Media 96

Social Media Net Promoter Score Customer Satisfaction NPS 96

Totango

DECEMBER 1, 2021

When you bring agile innovation to customer success , you empower your CS strategy with the latest technology. This gains you the ability to implement CS at scale, giving you a winning edge over competitors who are still a generation or two behind in their deployment of CS automation. Develop an agile execution plan.

Innovation 98

Innovation Government Customer Journey Map Technology 98

ClearAction

DECEMBER 5, 2023

4 Gold CX Metrics for CX Leaders Lynn Hunsaker Concentrate on just 4 CX metrics and you’ll see greater progress in more than 20 growth metrics. Otherwise, gaps between these will cost you a lot (negative word of mouth (customer effort score, CSAT), churn, costs to serve, internal productivity, etc.). alliance, and merger.

CX 62

CX Non-Profits Data Mining Start-ups 62

Lumoa

FEBRUARY 28, 2023

They’ve been doing it for years, but with the continuing proliferation of social media platforms, their voices are only getting louder. Businesses that want to grow in 2023 (and beyond) realize that this isn’t a problem—it’s an opportunity. All you have to do is ask (and listen!).

Customer Feedback 83

Customer Feedback Close the Loop Net Promoter Score Actionable Insights 83

Intercom, Inc.

JUNE 1, 2018

If you were to look at the first 100 paying customers for Intercom, I’d bet most came from one of these channels. Probably the most common question I get about this phase is some version of “Where did you find the time?”, You have the time; you’ve just decided that these tasks are lower priority. and juggle them continuously.

Start-ups 201

Start-ups Social Media Gaming Technology 201

Totango

DECEMBER 29, 2021

Knowing how to build a customer-centric roadmap helps you align your product development with what your clients truly want. This promotes customer satisfaction, benefiting your clients and bringing your business higher retention rates and upsell revenue. Then, we’ll walk you through three steps to building a customer-centric roadmap.

Customer Satisfaction 99

Customer Satisfaction Technology Technology 99

Zendesk

DECEMBER 6, 2021

When it comes to relationships between individuals, building trust isn’t a very difficult thing to do. It typically requires only a few points of relatability—movies or books you both enjoy, places you’ve visited, and so on—until a level of camaraderie is established. Why do you need sales tactics?

Sales 98

Sales CRM Legal Retail 98

VOZIQ

JANUARY 1, 2024

Although traditional churn prediction models may be accurate, they often leave businesses in the dark about the reasoning behind their predictions. That’s why there’s a need for explainable AI, as it helps make models transparent and understandable and empowers businesses with actionable insights.

Customer Retention 40

Customer Retention AI Contact Center Sentiment Analysis 40

Intercom, Inc.

FEBRUARY 25, 2021

Most businesses design customer experiences from the inside out, based on what is best for the company, when they should be doing the exact opposite. With three decades of experience under her belt, she has learned a thing or two about helping companies build customer-centric businesses. We have to talk to customers.

Customer Experience 211

Customer Experience CX Start-ups Close the Loop 211

C3Centricity

DECEMBER 20, 2021

Technology is often seen by marketing as a disruptor of business as usual, but it isn’t. So what is disrupting business as usual? I had already been speaking about the need for businesses to prepare for the dramatic change that was coming thanks to technological innovation. ” That’s music to my ears!

Technology 87

Technology Technology Retail Innovation 87

Intercom, Inc.

OCTOBER 13, 2022

Now more than ever, businesses need to build strong, long-lasting relationships with their customers to thrive. We’ve heard you loud and clear – our customers’ feedback and partnership was our biggest driving force behind today’s product announcements. What follows is a lightly edited transcript of the event.

Start-ups 118

Start-ups Machine Learning Engineering Customer Satisfaction 118

Lumoa

FEBRUARY 21, 2023

VoC — or Voice of the Customer programs — helps businesses learn more about their consumers’ wants, needs, and preferences. The first step is to assess where you are now and then make an action plan. We also need to consider whether we still have our internal stakeholders’ buy-in. Here are some key insights.

VOC 83

VOC Omnichannel Customer Journey Map Touchpoint 83

Lumoa

MAY 19, 2020

There are a lot of stats that showcase how critical a customer experience program is to any business’ success. Here are a few ways that you can show the value of CX and make it easier for your CEO to get on board with it. That’s where the business case comes in. That’s where the business case comes in. Explore options.

CX 103

CX CX Transformation Customer Experience Start-ups 103

Lumoa

FEBRUARY 2, 2023

Businesses focused on product arrangement, purchasing/return processes, and employee helpfulness. But the need to deliver an outstanding customer experience hasn’t. With a strategic approach, you can design an optimal customer experience that will encourage your customers to return. Let’s get started.

Retail 94

Retail Net Promoter Score Customer Experience CX 94

Aquire

NOVEMBER 17, 2021

That’s why focusing on your existing customer base is a quicker, cheaper, and more effective revenue generating strategy. By creating a customer loyalty program you’ll incentivize repeat customers to come back and purchase more. Your brand becomes their “go-to” for a specific product or service you offer.

Social Media 97

Social Media Customer-Centric Organization E-commerce Customer Loyalty 97

Totango

APRIL 6, 2023

It’s no secret that businesses have been hit hard in 2023. With budgets being cut, staff being laid off, and sales cycles getting longer, many businesses are feeling the pressure, especially in the tech sector. These new seat licenses are add-ons to any Totango plan, making CS program visibility very accessible.

Innovation 87

Innovation Outlook CRM Sales 87

Intercom

DECEMBER 14, 2023

If you haven’t noticed already, chances are you’re going to pick up a bit of a theme here – 2023 was the year AI changed everything. It’s been an incredibly exciting year – and we have big plans for the year ahead, as we continue to tell extraordinary stories from the frontlines of the AI revolution.

AI 98

AI Start-ups Legal Technology 98

Intercom, Inc.

MAY 13, 2021

Enterprise customers have specific demands, and you need to evolve your business to meet them in order to drive customer adoption, manage deep partnerships, and mitigate the risks along the way. “Upmarket customers have different demands of you. “Upmarket customers have different demands of you.

Sales 177

Sales Start-ups Technology Technology 177

Lumoa

JANUARY 24, 2024

Have you ever traveled to a country where you didn’t speak the language? If you have, you must know how exhausting it can be to get help with the simplest of requests. CX professionals know they can share it as constructive feedback (if you’re lucky) or harsh criticism (if you aren’t).

Text Analytics 83

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 83

Totango

AUGUST 23, 2022

By charting the points in your SaaS customers’ journeys, you can plan how to deliver clients’ desired outcomes and satisfying experiences that promote subscription renewals and higher revenue. Then, we’ll consider why B2B touchpoints are useful for customer success teams and why mapping them out is such a powerful strategy.

Touchpoint 117

Touchpoint B2B Customer Journey Map Social Media 117

Help Scout

JULY 8, 2021

Then, one day, a customer sends you a question. So why not look for something free? And if you’re in the market for a free support tool, you may well stumble across Google Collaborative Inbox. Next, you create a Google Group — if you’re not familiar, this article covers the topic. Then another. help@ or support@ ).

Outlook 113

Outlook Start-ups Customer Service Customer Expectations 113

Zendesk

OCTOBER 17, 2022

The numbers don’t lie: having a thoughtful and solid sales performance management strategy is good for business. But if you’re unfamiliar with this terminology and process, it can sound like just another string of business terms. Why is sales performance management important? Why is sales performance management important?

Sales 52

Sales Data Entry Construction Start-ups 52

Lumoa

JUNE 14, 2023

You’ve designed your NPS survey and emailed it to all your customers—and the results are in… but not those you were expecting. According to CustomerGauge’s 2022 report , NPS sports an impressive 41% trust rating among B2B businesses – higher than any other rating system of its kind! Well, not so fast.

NPS 83

NPS Sentiment Analysis Start-ups Net Promoter Score 83

Help Scout

SEPTEMBER 14, 2021

With access to fewer resources and generally leaner teams, small businesses need to be more creative and tactful in their approach to customer service. They just need to be a little more focused with their efforts. The importance of customer service for small businesses. They tend to spend more money than new customers.

Customer Service 127

Customer Service VOC Start-ups NPS 127

Totango

FEBRUARY 11, 2022

First, we’ll take a look at what B2B customer experience is and why it’s an important priority. Then, we’ll walk you through three steps for creating a solid customer experience strategy. Then, we’ll walk you through three steps for creating a solid customer experience strategy. Why Take B2B Customer Experience Seriously?

B2B 109

B2B B2C Customer Experience Net Promoter Score 109

Zendesk

JULY 13, 2022

If you want to keep your best people from jumping ship, you need to be attuned to your employees’ needs and priorities. You need to support your people , just like you support your customers, and give them a reason to feel good about working for you. Why is employee experience important?

Start-ups 98

Start-ups Sentiment Analysis Education CX 98

Lumoa

JANUARY 5, 2023

It’s crucial to understand what your customers are thinking, but it can often be difficult to pin down the specifics of their opinions and experiences with your business. That’s why we’re here to help! This comprehensive guide will take you step-by-step through the essential elements of measuring customer satisfaction.

Customer Satisfaction 83

Customer Satisfaction Customer Feedback Close the Loop Customer Experience 83

Zendesk

NOVEMBER 9, 2021

Every company needs a sales plan. Without a plan, it’s easy to lose track of sales goals, lose momentum, and ultimately, lose money. Sales budgets can help—they make it easier to form concrete sales plans and greatly simplify sales management. What is a sales budget? What is a sales budget used for?

Sales 93

Sales CRM Start-ups Gaming 93

Zendesk

MAY 23, 2022

Why bother meeting with a sales rep just to learn information you can find on a website? Buyers may know what a product can do, but they may not know what it can do for them. Buyers may know what a product can do, but they may not know what it can do for them. What is value-based selling?

Sales 98

Sales CRM Start-ups Customer Service 98

Zendesk

JANUARY 17, 2024

Intelligent customer experience (ICX) is how a business uses artificial intelligence (AI), automation, and data to provide personalized and proactive experiences. The ICX is a revolutionary way for businesses to exceed customer expectations and enhance their bottom line at scale. What is intelligent customer experience?

Customer Experience 52

Customer Experience Omnichannel AI E-commerce 52

Intercom

SEPTEMBER 5, 2023

In our latest webinar, we’ve covered how you can scale an AI-first support strategy while maintaining quality and consistency. AI-enriched analytics and reporting gives you much deeper insights into the big picture.” AI may be transforming customer support, but a successful approach takes more than just a flick of a switch.

AI 52

AI ML Sentiment Analysis Scorecard 52