CallCare

APRIL 3, 2023

Outsourced customer service solutions can save a business a lot of money. However, if outsourcing is a new concept for you and your business, the prospect of putting your trust in a third party can be a daunting one. If your business is considering the switch from in-house to outsourced customer services , read on.

Customer Service 52

Customer Service Start-ups Customer Satisfaction Customer Feedback 52

CSAT.AI

JANUARY 25, 2023

There’s a lot of talk around the work from home and return to office debate. Now that those employees have had the opportunity to work from home they don’t want to go back to the old in-office model. This appears to be playing out in the resistance to returning to the office. Surveys have borne this out in the US.

Contact Center 96

Contact Center Sentiment Analysis AI CX 96

Callminer

OCTOBER 11, 2018

Bryan Weinstein is the VP/Business Development and Chief Compliance Officer for Call 4 Health , a medical call center headquartered in Delray Beach, FL, with two additional call centers in Spring Hill, TN and Linthicum Heights, MD. Back-end conversion rates. Bryan Weinstein @call4health. Nathan Sansby @FMOutsource.

Contact Center 561

Contact Center Non-Profits Compliance Start-ups 561

MattsenKumar

SEPTEMBER 16, 2021

MattsenKumar is a trusted BPO firm that has been backing businesses with a range of services such as call centers, back-office processes, and e-commerce outsourcing across the globe. Backed by competitive prices and great results, they deliver services that provide matchless benefits. Call Center Services.

E-commerce 52

E-commerce B2B Innovation Customer Retention 52

MattsenKumar

SEPTEMBER 16, 2021

MattsenKumar is a trusted BPO firm that has been backing businesses with a range of services such as call centers, back-office processes, and e-commerce outsourcing across the globe. Backed by competitive prices and great results, they deliver services that provide matchless benefits. Call Center Services.

E-commerce 52

E-commerce B2B Innovation Customer Retention 52

Uniphore

OCTOBER 26, 2021

With the acquisition of Jacada , Uniphore is the leading vendor that can truly deliver front and back-office automation across every customer and agent interaction by optimizing every conversation and delivering it in a simplified, business user friendly UX environment and desktop.

Innovation 179

Innovation AI Artificial Intelligence Sales 179

Intercom, Inc.

JUNE 13, 2018

You can’t just lock yourself in a room or outsource it to some agency. Don’t spend your precious early dollars on them and don’t spend your last ­— you won’t get them back. When you’ve started to see some success in your early events, it can be tempting to outsource your events to ramp things up. And then build your own.

Start-ups 205

Start-ups Finance Education Sales 205

Fonolo

MAY 13, 2021

The ROI of Call-Backs for Your Call Center. TIP: Outsourced call centers are a great alternative to maintaining expensive in-house services. Calculate your spend on computers, headsets, office equipment, and more. Consider costs associated with services your business relies on, such as call-back technology. TELCO costs.

Contact Center 129

Contact Center Compliance CRM Technology 129

Helpt

AUGUST 25, 2023

Now hold on a second before you turn your tech support into a DIY project or outsource it to the lowest bidder. Their first instinct is always to save money where they can, and when it comes to getting the burden of technical support off their backs, the cheap option seems like the best option. You decide it's time to get some help.

Gambling 52

Gambling Customer Satisfaction Start-ups Customer Retention 52

Hodusoft

MARCH 21, 2024

Navigate with HoduSoft BPO or business process outsourcing is a dynamic world where businesses find efficient solutions beyond their walls. BPO or Business Process Outsourcing often involves delegating specific business tasks to third-party providers, allowing companies to concentrate on their core competencies. from 2021 to 2028.

Omnichannel 52

Omnichannel Contact Center Social Media Data Entry 52

Fonolo

MARCH 3, 2022

It is clear that completely outsourced, work-from-home, and hybrid models are all common call center scenarios these days. . But call center management in an office versus a remote environment are two different things. . Remote offices do have their benefits. Remote Call Center Management vs. In-Person. Technical Issues.

Customer Satisfaction 87

Customer Satisfaction Technology Technology CRM 87

The Squawk Point

MARCH 22, 2024

That is a little simplistic, as the work can ebb, flow and go back on itself. Work flows around the organisation one way whilst information and money flow back the other, helping control the flow. Outsourced to somewhere where they only care about low wages and getting you off the phone as quickly as possible.

Start-ups 52

Start-ups Customer Feedback Sales 52

Shep Hyken

MAY 6, 2022

Before customer service outsourcing , there was once a time when customer service was largely limited to one-on-one phone calls. Companies are currently enjoying revenue increases as high as 80% off the back of efforts to enhance the customer experience they can offer. 10: Consider an outsourced approach. 1: Clear communication.

Customer Service 65

Customer Service Omnichannel Social Media Construction 65

Help Scout

SEPTEMBER 14, 2021

At Workshop — a tool built to improve company culture through open and efficient internal communication — Co-founder and Chief Customer Officer Derek Homann is focused on using customer service as a differentiator. They’re able to learn more than outsourced staff generally do, and they provide consistency for customers.

Customer Service 127

Customer Service VOC Start-ups NPS 127

Fonolo

APRIL 20, 2020

A large part of keeping your employee’s morale high is creating those opportunities to socialize that we lose when we leave the office; the ‘water-fountain gossip’ Here are some other ways you can keep your agent morale high throughout the onslaught of customer calls: Send pizza/snacks/drinks to their home.

Contact Center 136

Contact Center Gaming Social Media Start-ups 136

Win the Customer

MAY 12, 2020

In order to drive most of the business, the organizations are seen opting for the outsourcing call centre from distant locations, so as to master the skills in domain and gather significant appreciation and recognition for the same. What is Call Centre Outsourcing? How Call Centre Outsourcing Works?

Social Media 52

Social Media Artificial Intelligence Sales Start-ups 52

DMG Consulting

DECEMBER 1, 2020

Surprisingly, contact centers were some of the most successful in getting their employees home and back in operation. These solutions are allowing companies and government agencies to reduce dependence on outsourcers by literally eliminating the human element in low-value tasks that were previously handled by mostly low-wage workers.

Contact Center 100

Contact Center Artificial Intelligence Retail Government 100

Fonolo

JUNE 22, 2021

Getting started is easy: you can read all about it in our latest practical guide, How to Foster Engagement in a Hybrid Contact Center , a rich report offering concrete insights and best practices for supporting your employees whether they’re in-office or remote. Call-backs. How to Foster Agent Engagement in a Hybrid Contact Center.

Contact Center 151

Contact Center Start-ups Technology Technology 151

Transcosmos

MARCH 5, 2019

If you’re looking to achieve your bottom line quickly and inexpensively, outsourcing is the way to go; but this method will only work in your favour if you do it correctly. Outsourcing refers to contracting third party entities to do specific business functions for your organisation. Top Reasons to Outsource. Service Type.

Technology 52

Technology Technology Legal Finance 52

Customer Service Life

FEBRUARY 12, 2019

A support ticket had been handled by someone in another office and the customer was unhappy with the service they received. Remember that I work for an outsourcer and it’s not uncommon for our clients to have internal customer service teams as well as other outsourcing vendors. Point back to your north star.

Customer Service 88

Customer Service Sports Contact Center Customer Experience 88

1 to 1

NOVEMBER 16, 2022

Think you know outsourcing? Think again While CX outsourcing has been around for decades, new strategies and capabilities offer many more options to reduce costs and streamline operations than in previous economic downturns and shifts. Outsourcing is also much more than answering phones.

Non-Profits 26

Non-Profits Social Media Contact Center CX 26

Callminer

AUGUST 1, 2017

Just by using software, you can scale from one customer representative agent to one thousand and back again without dealing with any downtime. With hosted UC, customer representatives can be situated anywhere, from their homes to even other satellite offices of yours. Additionally, she works at the CU Boulder Real Estate Center.

Contact Center 334

Contact Center Real Estate Start-ups Sales 334

Execs In The Know

JULY 1, 2021

Technology is what makes the modern contact center go vroom, but what about when the contact center is no longer centralized nor office-based? Content Sharing Tools — Office-based servers have been replaced by cloud services like Dropbox and SharePoint, and these tools are especially useful for dispersed workforces.

Contact Center 98

Contact Center Entertainment Hospitality Hospitality 98

Transcosmos

FEBRUARY 11, 2019

For many business professionals, this added convenience is what makes podcasts a great way to stay updated with the latest IT and outsourcing trends. Without further ado, here are some of the best podcasts you can listen to covering various topics in business, IT industries, and outsourcing trends. Why Should You Listen to Podcasts?

Start-ups 52

Start-ups Education Innovation AI 52

MattsenKumar

JUNE 3, 2021

With India offering back-office support to numerous countries, working from home meant compromising on data security. Often these products are sent back to the manufacturer, where they use the good working parts. Perhaps the biggest lesson from COVID is to outsource. Procure Exchanged Products.

E-commerce 52

E-commerce Retail Non-Profits Government 52

1 to 1

MARCH 21, 2022

Many workers ask, ‘why go back?’. 2022, 68% of remote workers surveyed are comfortable returning to the office, compared to 46% in Feb. Here are 3 employee experience strategies to keep your remote and hybrid workforce engaged in 2022 while balancing a return to the office. This leaves the American workplace at a crossroads.

Gaming 26

Gaming CX AI Customer Experience 26

Kerry Bodine

JANUARY 16, 2020

But if they didn’t, we’d go back to the drawing board with their feedback, putting in more hours and hoping to get it right this time. Advertising agencies have been around for nearly 150 years, after all, and no one really questions that big ad campaigns will be outsourced to the experts. If the client liked what we did, great!

Education 71

Education Business Consulting Touchpoint Engineering 71

DMG Consulting

MARCH 9, 2020

Many companies have disaster recovery (DR) and business continuity (BC) plans that address how to operate if one or a few sites and offices go down or there is a massive failure in an electrical grid. The plan should include the following high-level practices: Assign key responsibilities along with back-up resources.

Contact Center 59

Contact Center Healthcare Transportation Customer Service 59

Fonolo

APRIL 1, 2021

He has been advising contact center outsourcers, their clients, industry associations, BPOs and governments on everything from marketing penetration to service delivery since 2003. The first addresses the workforce and how businesses will approach the new remote work dynamic as we transition back to the workplace.

Contact Center 142

Contact Center Customer Experience AI CX 142

Zendesk

FEBRUARY 12, 2021

As the world adjusts to the “new reality” of the pandemic, industry leaders look back on what has worked well for them and share advice about what to expect in the future. Simplr, a customer service outsourcing company, recommends paying attention to what they call your “now” customers—those who demand immediate solutions but feel neglected.

CX 52

CX Hospitality Hospitality Technology 52

Kerry Bodine

JANUARY 16, 2020

But if they didn’t, we’d go back to the drawing board with their feedback, putting in more hours and hoping to get it right this time. Advertising agencies have been around for nearly 150 years, after all, and no one really questions that big ad campaigns will be outsourced to the experts. If the client liked what we did, great!

Education 62

Education Business Consulting Touchpoint Engineering 62

Kerry Bodine

JANUARY 16, 2020

But if they didn’t, we’d go back to the drawing board with their feedback, putting in more hours and hoping to get it right this time. Advertising agencies have been around for nearly 150 years, after all, and no one really questions that big ad campaigns will be outsourced to the experts. If the client liked what we did, great!

Education 62

Education Business Consulting Touchpoint Engineering 62

Taylor Reach Group

JANUARY 16, 2018

He expanded, “We’re looking forward to working with our client to establish the most cost-effective means of operation for their Contact Center, while still placing an importance on our client’s organizational goals, objectives and of course, the Customer Experience delivered through their Contact Center operations.”.

Contact Center 54

Contact Center Retail CX Customer Experience 54

DMG Consulting

MAY 16, 2019

Today bots are available to handle a growing number of common and unique front- and back-office tasks and shared business activities services. RPA also has some uses in the front office, and DMG expects to see RPA being used in more hybrid environments that include live agent support along with DPA. RPA CATCHES ON.

Contact Center 76

Contact Center Machine Learning Artificial Intelligence Technology 76

1 to 1

APRIL 20, 2021

To better understand how a salesperson can expand their playing field to the next level we met again with TTEC’s chief revenue office Judi Hand to explore 3 strategies your team can apply now. In the length of one year, salespeople had to take a step back to better understand what needs are urgent to their clients and prospects.

Gaming 26

Gaming Sales Sports 26

Intercom, Inc.

DECEMBER 21, 2021

More than integrations and features and quarterly reports, back in August, Intercom turned 10. In this episode Chief Operating Officer at the Wikimedia Foundation Janeen Uzzell walks us through her mission for the Wikimedia Foundation and her fight towards knowledge equity. Why don’t you outsource?” And what a year it has been!

Engineering 118

Engineering Government B2C Start-ups 118

Callminer

FEBRUARY 21, 2018

Janeen Ansell is the Operations Manager at TeleDirect , a leader in business process outsourcing (BPO) with a multi-tier menu of solutions for a variety of commerce requirements. This is a service that will put callers on a virtual hold and will call them back when it’s their turn. and the Office of the Mayor of Taipei.

Contact Center 210

Contact Center CRM Technology Technology 210