Intercom, Inc.

JUNE 26, 2019

For almost as long, I’ve been working behind the scenes, helping colleagues hone their material and practice their delivery. Talks serve many practical purposes. In particular, they help you connect with the community, build personal relationships with folks in relevant industries and share knowledge with other people. “If

Education 215

Education Start-ups Engineering 215

Comm100

JANUARY 17, 2024

NLP Chatbot Powered by NLP (Natural Language Processing) technology, these bots are designed to handle an organization’s frequent queries by providing predefined responses that are highly accurate and consistent. They can also be launched within a couple of hours with no coding knowledge and require very little maintenance.

AI 77

AI Customer Service Technology Technology 77

ProProfs

MAY 3, 2023

People have been using quizzes for centuries to test knowledge, starting from the days of ancient Greece. Watch: How to Create an Online Quiz in Under 5 Mins An Overview of FlexiQuiz What Is FlexiQuiz? The solution houses a library of professionally designed quiz templates, 1,000,000+ ready-to-use questions, and over 15 question types.

Education 52

Education Start-ups Social Media Technology 52

ProProfs

MAY 3, 2023

People have been using quizzes for centuries to test knowledge, starting from the days of ancient Greece. Watch: How to Create an Online Quiz in Under 5 Mins An Overview of FlexiQuiz What Is FlexiQuiz? The solution houses a library of professionally designed quiz templates, 1,000,000+ ready-to-use questions, and over 15 question types.

Education 52

Education Start-ups Social Media Technology 52

ProProfs

JANUARY 6, 2022

After reading this blog post, you’ll learn how to design, structure, and run a successful in-house training program. You can easily tailor an in-house training program to your company’s specific requirements based on policies and processes. Designing In-House Training Programs. Design is intelligence made visible.

Start-ups 52

Start-ups Compliance Sales 52

Totango

MARCH 4, 2022

When delivered through automation, it may deploy tools such as online knowledge bases, chatbots and interactive voice response (IVR) phone systems. Customer success platforms, although designed more specifically for a different purpose, also may serve to assist customer service delivery.

B2B 94

B2B Customer Service B2C Net Promoter Score 94

ProProfs

MAY 9, 2023

In this blog post, we will explore the concept of quiz funnels in more detail, including their benefits and examples. We will also share the best practices for creating the best quiz funnel to attract and convert leads. You can create the best quizzes by choosing the right type of quiz funnel.

Social Media 52

Social Media Sales Start-ups E-commerce 52

ProProfs

MAY 4, 2023

In this blog post, we’ll learn about using quizzes to engage employees and boost productivity. This provides different benefits based on the profession. Information about the company, clients, employees, or field of work General knowledge about holidays , history, slogans, technology, etc. If yes, we have great news for you.

Net Promoter Score 52

Net Promoter Score Start-ups Sports Innovation 52

Callminer

APRIL 21, 2020

Working 9 to 5 is good, but when you have the option to work from home, make sure that employees consider this option. Employees are different, based on their unique work and life experiences. Sometimes the DevOps team will have a great idea for the graphic design team – you never know. Empower a flexible work environment.

Gaming 182

Gaming Non-Profits Contact Center Sales 182

ProProfs

OCTOBER 4, 2022

The New York Times (@nytimes) September 5, 2022. Once you’re done reading this blog, you’ll know everything about leveraging online assessments for compliance success. Compliance assessments serve as a way to identify compliance training needs , boost knowledge comprehension, and much more. . related to child protection online.

Compliance 52

Compliance Finance Government Agriculture 52

ProProfs

MARCH 19, 2021

Considering the significance of soft skills for modern employees, in this blog post, I’ll be discussing at length everything you ever wanted to know about soft skills and soft skills training. Unlike hard skills, soft skills are behavioral, non-technical skills, and more based on one’s personality, character, and emotional intelligence.

Education 52

Education Start-ups Business Operations Construction 52

ProProfs

JULY 16, 2021

They say knowledge is power, so training the employees in the basics and advanced knowledge of customer service is something that can go a long way towards making a difference between a sales graph crashing or going upwards with every quarter. In this blog post, I’ll be unboxing everything worth knowing about retail training programs.

Retail 52

Retail Sales Start-ups Customer Service 52

ProProfs

JANUARY 25, 2022

Considering the gravity of the issue, I’ve shared a few cybersecurity tips for employees in this blog post. The following are some of the best practices for training employees on cybersecurity that both employers and employees should care about. Timely detection is the best way to deal with it effectively. evaluation.

Education 52

Education Engineering Legal Start-ups 52

SurveySensum

JULY 10, 2023

So, are you delivering the best customer service in today’s competitive world? If not, then this blog is for you. Here we reveal the top 10 practices to elevate your customer service experience to new heights! Now let’s look at the best practices. Before that, What is Customer Service in Retail?

Retail 40

Retail Customer Service E-commerce Social Media 40

Callminer

AUGUST 1, 2017

More adaptive to tech, especially those that are cloud-based. The type of efficiency offered by cloud-based communications also allows for a more nimble business as it opens the doors up to remote working. The best way for contact centers to increase efficiency is…”. Vincent Nero. Successories. Rachel Ivers.

Contact Center 334

Contact Center Real Estate Start-ups Sales 334

ProProfs

MAY 24, 2022

Assessments have always been considered a systematic way of collecting, reviewing, and using the information to identify existing knowledge gaps and provide a great learning experience. The purpose of internal assessment is to judge a candidate’s credibility and knowledge concerning a particular subject or a discipline. .

Start-ups 52

Start-ups Sales Construction Engineering 52

Zendesk

JUNE 29, 2022

The concept and the calculations behind conversion may be simple, but the actual practice of converting is anything but. Lead scoring involves analyzing a lead’s potential value based on a series of predetermined characteristics. Is this the best time for this lead to buy the product? How to convert leads.

Social Media 98

Social Media Sales Start-ups CRM 98

ProProfs

JULY 19, 2019

Many organizations still look at training such as induction training as a mere formality, done as a customary practice. One of the best ways to ensure a positive outcome from online training is to base your training decisions on learners’ data. Choose a 4-5 Point Scale. 1-2 is too less while anything above 5 is too much.

Construction 61

Construction Start-ups Customer Survey Sales 61

ProProfs

DECEMBER 24, 2020

Best OSHA Course. This blog post answers some of the most pressing questions about OSHA compliance training, including how a well-designed and engaging OSHA course can be a vital element for your business. The OSHA Outreach Training Program is an example of the training designed for employees in all industries.

Compliance 52

Compliance Construction Education Hospitality 52

Intercom, Inc.

DECEMBER 10, 2018

billion users found that the average retention rate for web-based apps is only about 10%. Quick and contextual access to knowledge base content or customer support. 5 types of in-app marketing. There are all kinds of ways to build marketing into your app, including great copy and great design.

Start-ups 137

Start-ups Gaming Sales 137

Totango

SEPTEMBER 18, 2020

This knowledge comes with a responsibility to act. The goal of customer success should be to ensure your product is having a practical, positive impact on your customer’s daily workflows. You should always consider how you can best apply this data to nurture customer growth. Customer success metrics should always lead to action.

Customer Satisfaction 62

Customer Satisfaction NPS Start-ups Voice of the Customer 62

Intercom

JANUARY 11, 2024

Take the time to build and maintain a centralized knowledge base – you might even reduce dependency on individual knowledge. A colleague and I are working on a series of blog posts about this. Both have different strengths, and once you utilize them in the best way, you can really up-level your support offering hugely.

Customer Service 86

Customer Service CX AI Start-ups 86

ProProfs

SEPTEMBER 4, 2019

You may intend on changing the purpose of your quiz based on your current marketing goals to reap maximum benefits. Here are three examples that’ll help you understand what I mean to say: 1- Content Amplification: Placing your quiz next to the knowledge you provide on your website or blog. Design Effective Lead Capture.

Social Media 61

Social Media Entertainment Gaming Start-ups 61

Comm100

DECEMBER 1, 2017

Tip: Designing annual priorities will be unique to each contact center, and may depend on company history, culture, and customer experience goals. In order to improve the customer experience, companies must first deeply understand their customer base. As you read these findings, think about what is most true for your contact center.

Contact Center 42

Contact Center Social Media Customer Journey Map Omnichannel 42

Lumoa

JUNE 14, 2023

You’ve designed your NPS survey and emailed it to all your customers—and the results are in… but not those you were expecting. In this blog post, we’ll answer all these questions and more. We’ll explore the causes and implications of a negative NPS score while providing practical advice on fixing them.

NPS 83

NPS Sentiment Analysis Start-ups Net Promoter Score 83

Intercom, Inc.

JANUARY 12, 2021

They’re based on my experiences working in technology, the practical application of methods in varied use cases, and speaking with peers about their strategies and successes. Adopting the “best tools”. Don’t use the best tools for the job. I think it’s best to be reactive with costs. Sounds counterintuitive, right?

Engineering 269

Engineering ML Technology Technology 269

Hodusoft

SEPTEMBER 14, 2023

Best Practices for Onboarding New Tenants to the ISP Network As an Internet Service Provider (ISP) you know it’s not easy to acquire tenants (clients or subscribers who rent or lease Internet services from you). Best Practices for Onboarding New Tenants to the ISP Network Flawless tenant onboarding is critical for an ISP’s success.

Start-ups 98

Start-ups Education Invoicing Customer Satisfaction 98

Comm100

NOVEMBER 3, 2017

In order for your social media strategy to work, it’s important that your team be onboard with what you are trying to achieve, and have the knowledge and resources to help you achieve it. The problem is that social media is such a broad topic, and an effective social media team comes from a variety of knowledge levels and backgrounds.

Social Media 46

Social Media Social Listening Start-ups Legal 46

Help Scout

JULY 29, 2021

Having a knowledge base full of how-to articles and answers to frequently asked questions empowers your customers to find their own solutions to the problems they’re encountering. Knowledge base content also shows up in search results and helps boost SEO. Below are our 18 favorites.

Start-ups 142

Start-ups Education Sports Engineering 142

Totango

AUGUST 11, 2021

Here are 7 digital customer experience best practices. The Totango Spark platform is designed to integrate automation and AI into all stages of the customer journey through KPIs, dashboards, and automated workflows called SuccessPlays which reflect best practices for an optimized experience.

Artificial Intelligence 117

Artificial Intelligence Customer Experience Net Promoter Score Customer Satisfaction 117

ProProfs

APRIL 17, 2023

That’s exactly what we’ll explore in this blog post. A matching quiz is a set of questions that ask the quiz taker to match items in one column with those in another based on the guidelines provided. They can do this by sharing their quizzes on social media and embedding them on their website and blog. Let’s dive in.

Social Media 52

Social Media Education Gaming Start-ups 52

SurveySensum

JULY 14, 2020

While many brands are struggling to deliver the relevant and delightful experiences to the customers, certain Customer Experience Leaders have broken the code and delivered what is considered to the best! Colin is an accomplished Speaker, a renowned Best-Selling Author, and a Co-Host of a successful podcast, The Intuitive Customer.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

ProProfs

MAY 31, 2022

This blog will guide you through the entire evaluation process to help you create some of the best training programs to assess your learners. Training assessment is simply a process that aims to identify the current level of skill, knowledge, and competency in a candidate and then compare it to the organization’s benchmark. .

Sales 52

Sales Construction Compliance Start-ups 52

Comm100

NOVEMBER 29, 2021

Advances in technology and shifts in customer preferences mean live chat best practices are often changing. With this knowledge, we have put together the most up-to-date best practices for how to create the perfect live chat experience. Proactive chats can either be manual, or automatic based on pre-set rules.

Start-ups 83

Start-ups AI Customer Service Technology 83

ProProfs

JULY 16, 2020

More so, some training solutions providers assign their learners with certain training pathways that are tailored based on the industries where their learners belong to. One great thing is that content curation gives you the chance to harness the knowledge of your organization’s subject matter experts (SMEs). It Improves Comprehension.

Social Media 103

Social Media Gambling Education 103

Help Scout

AUGUST 11, 2021

One of the best ways to stay current with trends and customer needs is by following customer service blogs. Below are nine customer service blogs we love, with breakdowns of what content you can expect to find on them and details on why they’re so amazing. 5 Keys for Coaching CSMs to Have Strategic Customer Conversations.

Customer Service 80

Customer Service Artificial Intelligence Start-ups Education 80

Comm100

MARCH 27, 2023

Higher Education Chatbots – Everything You Need to Know In the competitive world of higher education, providing students with the very best support is key to increasing enrollment, improving student satisfaction, and reducing drop-out. Read more: Chatbot ROI calculator – Reduce support costs and scale your operations with AI Chatbots 5.

Education 65

Education AI Sentiment Analysis Artificial Intelligence 65