SurveySensum

SEPTEMBER 5, 2023

Do you know how exceptional customer experience can transform your SaaS journey? Your customers feel the same way. A positive SaaS experience facilitated by cutting-edge SaaS feedback software leads to satisfied, loyal customers who not only stay but also become your advocates. You will continue using it, right?

Actionable Insights 52

Actionable Insights Customer Experience NPS Net Promoter Score 52

SurveySensum

FEBRUARY 29, 2024

This scenario underscores the critical link between employee satisfaction and overall organizational success. This scenario underscores the critical link between employee satisfaction and overall organizational success. Employee satisfaction doesn’t just boost morale, it drives tangible benefits for your organization.

Innovation 52

Innovation Customer Satisfaction Gaming Start-ups 52

Totango

OCTOBER 2, 2020

The unpredictability of an economic downturn, such as the continuing COVID-19 pandemic, can introduce uncertainty into the relationship between you and your customer. Sudden and unexpected external forces beyond the control of either of you can also lead to unanticipated customer behavior. Establishing Customer Status and Goals.

Customer Retention 118

Customer Retention Non-Profits Customer Acquisition Customer Relationship 118

Intercom, Inc.

DECEMBER 19, 2018

Intercom, the product, continued to develop at a fast pace with hundreds of new features big and small – from an entirely reimagined Messenger to a thriving Intercom App Store to next generation chatbots, Custom Bots and Answer Bot. The best of the blog. Significant digits: 240 blog posts, 18 videos.

Engineering 150

Engineering Start-ups Gaming Sales 150

SurveySensum

AUGUST 17, 2023

Net Promoter Score (NPS) scores serve a purpose beyond measuring customer satisfaction; they offer cues for upselling and cross-selling opportunities. When customers give high NPS scores, it signifies their satisfaction and loyalty. To calculate the score, you need to create and send a short NPS survey to your customers.

NPS 52

NPS Net Promoter Score Customer Satisfaction Customer Loyalty 52

Help Scout

MAY 27, 2021

When considering customer success and account management, it’s valuable to consider them as complementary teams rather than interchangeable groups or, worse, competitors. What is customer success? There are a few things that differentiate customer success from account management.

Education 65

Education Start-ups Engineering Customer Loyalty 65

Experience Investigators

NOVEMBER 7, 2022

What Does Customer Experience Success Mean to Your C-Suite? The CEO or another C-suite leader gets excited about customer experience. So they decide to commit to this idea – that creating better customer experiences will lead to happier customers, leading to better results. They sometimes stop there.

Customer Experience 59

Customer Experience CX Start-ups Innovation 59

SurveySensum

SEPTEMBER 6, 2023

Recently, my colleague Sarah recommended the OnePlus smartphone, which she’s been happily using for over 2 years. To my surprise, I found numerous positive reviews and recommendations from delighted OnePlus customers. They shared stories of excellent customer service, speedy issue resolutions, and fantastic phone features.

NPS 52

NPS Social Media Net Promoter Score Customer Loyalty 52

ClientSuccess

FEBRUARY 13, 2019

Growing customer accounts and increasing customer lifetime value (CLV) is one of the biggest challenges customer success managers (CSMs) face in today’s subscription economy. With such a huge responsibility on their shoulders, CSMs need to be prepared to approach customer accounts with this growth-focused mindset.

Gaming 54

Gaming Customer Relationship Customer Loyalty Sales 54

Callminer

AUGUST 1, 2017

He has a proven track record for successful go to market and corporate communication programs in multiple vertical tech markets. If customers are being sent to the wrong department, then they tied up customer service personnel from helping the right people. It ties up lines and makes the whole center fall behind.

Contact Center 334

Contact Center Real Estate Start-ups Sales 334

Beyond Philosophy

MARCH 28, 2016

There is a hidden experience every Customer has with you. If you haven’t uncovered what it is, then you are probably making a huge mistake with your Customer Experience. When it comes to having a great Customer Experience, all organizations have made mistakes. Customer Experience drives value ($$$) for your bottom line.

Customer Experience 113

Customer Experience Gambling CEM Start-ups 113

CX Journey

OCTOBER 5, 2015

Are your executives on board with your desire to improve the customer experience? When I'm asked about the largest impediment to a successful customer experience transformation, my answer is always this: a lack of executive buy-in and commitmen t. Aligning the Organization Around the Customer with Cus tomer Rooms 2.

CX Transformation 68

CX Transformation Government CX Start-ups 68

Zendesk

JUNE 21, 2023

For example, customer advocates can encourage other individuals to buy from your business by sharing their unbiased experiences. And employee advocates, who know the ins and outs of your offerings, can share their brand expertise to garner trust with prospective customers, making them uniquely positioned to make sales.

Social Media 52

Social Media Net Promoter Score Education Construction 52

CX Journey

APRIL 9, 2015

Image courtesy of afagen Are your customers raving fans or fairweather fans? The top five and bottom five teams are as follows, with last year''s ranking in parentheses: Top 5 Teams - 2015 Rankings 1. Louis Cardinals (#1) 2. Washington Nationals (#8) Bottom 5 Teams - 2015 Rankings 30. San Francisco Giants (#5) 3.

Sports 64

Sports Gaming Entertainment Customer Retention 64

Comm100

DECEMBER 1, 2017

For many organizations, a huge part of this new year task is setting contact center priorities — priorities that can have a colossal impact on the customer experience. Tip: Designing annual priorities will be unique to each contact center, and may depend on company history, culture, and customer experience goals.

Contact Center 42

Contact Center Social Media Customer Journey Map Omnichannel 42

Comm100

AUGUST 23, 2018

It’s 2018, and customer expectations are changing faster than ever. While some businesses have struggled to withstand the shifting tides, others have reacted in a timely enough fashion to keep up (at least minimally) with changing customer expectations. Organic Mobile Experiences Blur Channel Lines.

Customer Service 40

Customer Service Hospitality Hospitality Omnichannel 40

Callminer

MARCH 6, 2020

Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. Read on to learn what our experts had to say about the most useful customer service interview questions for managers.

Customer Service 207

Customer Service Start-ups Education Gaming 207

SurveySensum

JULY 14, 2020

The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. It is now considered to be the key brand differentiator and a critical factor for your brand’s success and revenue growth. LinkedIn : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Callminer

MARCH 6, 2020

Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. Read on to learn what our experts had to say about the most useful customer service interview questions for managers.

Customer Service 182

Customer Service Start-ups Education Gaming 182

ECXO

DECEMBER 26, 2023

02 2 Best Customer Experience Books 2023 in Digital Data, Design and Centricity – The famous 3 Ds: Digital, Data, Design. Using Behavioural Science in Marketing: Drive Customer Action and Loyalty by Prompting Instinctive Responses by Nancy Harhut. Practicality counts and this is an amazing progress comparing with previous years.

CX 52

CX Social Media Sports Customer Service 52

Execs In The Know

MAY 2, 2022

Whether you’re a startup or an established leader, the economic conditions for the kind of success we’ve seen over the last decade are narrowing. A recent Gartner report found that more than 70% of CX leaders struggle to design projects that increase customer loyalty and results. How old are your customer journey maps?

CX 97

CX VOC Customer Journey Map Contact Center 97

Fonolo

SEPTEMBER 14, 2023

In a busy customer service department, having an agreed-upon set of milestones helps you cross the finish line because it clarifies decision-making, keeps morale up, and can even reduce agent turnover. In this blog, we’ll discuss how to create goals that will take your call center to the next level. Using the S.M.A.R.T

Contact Center 91

Contact Center Customer Satisfaction Construction Social Media 91

InteractionMetrics

JULY 10, 2023

Artificial Intelligence is rapidly infiltrating new markets, and the customer experience sector is no exception. While customer experience artificial intelligence is still nascent, AI for customer experience shows tremendous promise, both as a tool to measure experience and as a lever to improve it. Again, it depends.

Unstructured Data 40

Unstructured Data B2B AI Customer Experience 40

SurveySensum

OCTOBER 27, 2020

Irit Eizips is the Chief Customer Officer & CEO at CSM Practice. Being pivotal in shaping Customer Success’ best practices, she has been nominated as a top Customer Success strategist and influencer, year after year, since 2013. Why did you choose Customer Success and what was your background?

Education 59

Education Start-ups Customer Relationship NPS 59

SurveySensum

MARCH 10, 2023

Losing customers due to poor customer service can be detrimental to your company’s success. According to Zendesk , a shocking 82% of customers stop doing business with a company after receiving terrible customer service. But how does NPS help retain your customers? So, let’s dive in!

Customer Retention 52

Customer Retention NPS Net Promoter Score Social Media 52

ClearAction

OCTOBER 1, 2018

The Future of Customer Experience Calls Urgently for a Significant Shift Lynn Hunsaker. The future of customer experience (CX) is sure to be influenced by artificial intelligence, digitalization, the sharing economy, generational preferences, cross-pollinated expectations and much more. Here’s why: CXM Status Quo. ” 5.

CXM 63

CXM VOC Customer Experience Artificial Intelligence 63

Callminer

SEPTEMBER 5, 2017

The problems that plague the minds of QA and monitoring teams are many, but some are more prominent than others – and have a bigger impact on the company’s bottom line. Call center QA and monitoring teams are responsible for ensuring the quality of interactions between call center representatives and consumers. Lindsey Havens.

Mystery Shopping 140

Mystery Shopping Legal Contact Center Start-ups 140

ClientSuccess

MAY 9, 2019

If your product is struggling to keep up with industry demands, it’s time to seek help from the audience that is working with your product every single day: your customers. Three Ways Your Customers Can Help Your Turn Around a Failing Product. Define and Pay Attention to the Customer Success Leading Indicator.

Start-ups 46

Start-ups Engineering Gaming Customer Expectations 46

Totango

SEPTEMBER 9, 2022

These meetings can play a crucial role in your customers’ overall health and success. In a recent poll, we asked customer success professionals what their top challenges were for performing QBRs. Let’s take a look at why these challenges are essential to the success of a QBR and what you can do to overcome them.

Start-ups 19

Start-ups B2B Customer Satisfaction Construction 19

ProProfs

DECEMBER 27, 2022

85% of customers report being dissatisfied with their sales call experiences, according to Salesforce. . This blog post discusses a central piece of the puzzle for every sales hiring or training process – sales assessment. With that said, let’s jump into the post. What Is Sales Assessment? . Cognitive abilities.

Sales 52

Sales Retail Gaming Start-ups 52

Confirmit

MAY 29, 2018

The Net Promoter Score, or NPS®, enables organizations to get a clear vision of the health of their customers’ loyalty. Based on your customers’ response to this question, you’ll be able to classify them as Promoters (9 or 10), Passives (7 or 8) or Detractors (0-6). Why is NPS® Important?

Net Promoter Score 40

Net Promoter Score NPS Close the Loop Customer Loyalty 40