Comm100

DECEMBER 18, 2023

Generative AI stands out as a groundbreaking development this year, showing particular promise in the realm of customer service. But with so much conversation around it, how many people really understand how Generative AI works? What is Generative AI? How Does Generative AI Work?

AI 52

AI Artificial Intelligence Gaming Technology 52

Comm100

AUGUST 8, 2022

Enter AI chatbots – ever-improving tech that lets organizations automate conservations and meet the modern demands of fast, 24/7 support. These bots are “trained” from existing reference materials like a knowledge base or FAQ bank. With AI bot technologies comes opportunity for improved agent service. Types of chatbots.

Customer Service 81

Customer Service Machine Learning AI Social Media 81

Lumoa

NOVEMBER 3, 2022

New signup methods will function alongside SSO Allows you to use one account for all services If you would like your existing account to instead be an account based on your Microsoft or Google credentials, please contact help@lumoa.me and we can migrate your old account to a new one.

Close the Loop 83

Close the Loop Start-ups AI Customer Feedback 83

Comm100

APRIL 22, 2024

Given the importance of customer service productivity, this blog explores actionable strategies to improve agent productivity, enabling your team to work smarter, faster, and more effectively. Enhanced agent productivity not only accelerates response times but also elevates the overall quality of service.

Omnichannel 53

Omnichannel Social Media Customer Satisfaction AI 53

Logicalware

DECEMBER 18, 2023

Our team of dedicated Puzzelers, from developers to controllers, were at the forefront of the ever-evolving landscape of AI technologies and solutions, delivering stellar products, staying innovative and embracing change. With that, let’s wrap up some key highlights from this year: AI reached new heights AI took the spotlight in 2023.

Net Promoter Score 52

Net Promoter Score AI Artificial Intelligence NPS 52

Comm100

JANUARY 17, 2024

Lean into Automation – Transforming Customer Service with AI & Human-Bot Harmony In a world where immediacy and personalization have become the cornerstones of brand communication, the realm of customer service is undergoing a revolutionary transformation.

AI 77

AI Customer Service Technology Technology 77

CX Accelerator

OCTOBER 25, 2018

Naturally, Customer Experience and AI were on the tip of everyone’s tongue. Summarized below are a few of the most popular trends coming out of the conference… Most of us are not ready for AI. The AI revolution is truly at the doorstep of Customer Service…and it will change the face of the industry forever.

CX 140

CX Net Promoter Score NPS Contact Center 140

Comm100

APRIL 2, 2024

In this blog we will explore effective strategies and plans to improve your CSAT score, ensuring your business thrives by keeping your customers at the heart of what you do. – Product Expertise: Ensuring your team possesses in-depth knowledge of your products or services is another critical strategy.

Customer Satisfaction 93

Customer Satisfaction CRM Actionable Insights Social Media 93

Comm100

FEBRUARY 13, 2023

The release of ChatGPT has kicked off an AI battle among the tech giants, and public experimentation has already turned up some incredible applications for ChatGPT. In this blog, we’ll look at some of the benefits of ChatGPT for higher education as well as risks to be aware of. It’s an exciting time in artificial intelligence.

Education 82

Education AI Artificial Intelligence Compliance 82

Intercom

MAY 9, 2023

The thought of upleveling your customer service strategy with AI is incredibly exciting – but can also feel a little daunting. Today, we’re starting to roll out early access to Fin, our breakthrough AI bot powered by GPT-4, OpenAI’s most advanced model, and Intercom’s proprietary technology. What gaps could an AI bot fill?

AI 59

AI Start-ups Customer Service Technology 59

Logicalware

JULY 26, 2023

Artificial Intelligence (AI) has transformed contact centres, improving customer experiences and operational efficiency. However, it’s important to recognise that AI is an umbrella term encompassing various subfields and techniques. What is Artificial Intelligence (AI)?

Artificial Intelligence 52

Artificial Intelligence AI Sentiment Analysis Machine Learning 52

SixteenVentures

FEBRUARY 28, 2023

Generative Artificial intelligence (AI) like ChatGPT – and now Bing Chat – is transforming the way we communicate and work, especially in Customer Success. These AI-powered tools offer unique benefits to Customer Success Managers (CSMs) and Enablement pros like: enhancing search, language generation, and productivity.

AI 60

AI Engineering Artificial Intelligence Innovation 60

Callminer

DECEMBER 17, 2019

“Consumers prefer the following channels: phone (61%), email (60%), live chat (57%), online knowledge base (51%) and “click to call” support automation (34%) (eConsultancy).” The introduction of AI in call centers may revolutionize the industry. Phone support is still widely preferred by consumers. “U.S.

Contact Center 207

Contact Center Finance AI Innovation 207

Hodusoft

JULY 19, 2023

In this blog, we will explore everything related to inbound call center software. Besides, cloud-based solutions offer added flexibility by allowing agents to work from different locations, allowing organizations to more conveniently expand their operations or implement remote working models.

CRM 98

CRM Customer Satisfaction Compliance Artificial Intelligence 98

Execs In The Know

APRIL 25, 2024

The Enterprise Conversational AI market is fundamentally broken. Forbes 2023 ] On the other hand, the demand is the highest it’s ever been with the Generative AI market size expected to reach $66.62 Forbes 2023 ] On the other hand, the demand is the highest it’s ever been with the Generative AI market size expected to reach $66.62

AI 52

AI CXM Engineering Business Operations 52

Fonolo

MAY 30, 2023

In fact, Gartner reports that by 2025, 60% of contact centers will have implemented AI-driven workforce management tools to help optimize scheduling and resource allocation. But without skill-based call routing tools , it’s difficult to do in practice. That’s a goal on every call center manager’s radar these days!

Contact Center 106

Contact Center Customer Satisfaction CX CRM 106

CSAT.AI

MAY 3, 2023

Today we’re following up on our improper ticket closing blog. When an agent doesn’t have the knowledge the issue is more likely to be properly handled by a more skilled agent/expert. Generative AI summaries help collect and parse the data needed to discover what these issues are. That’s understandable.

CX 77

CX Sentiment Analysis AI Customer Relationship 77

Fonolo

JANUARY 31, 2018

Will the AI / chatbot hype start to live up to its promise? We’re going to tackle all of those topics in the months ahead on this blog, but first we’re reading everything we can so we can bring you the most accurate analysis. We’re delighted that so many of you subscribe to this blog or visit us every week.

Contact Center 141

Contact Center Machine Learning Finance Healthcare 141

Intercom

JANUARY 11, 2024

Beyond the buzz of AI and having to manage teams through organizational restructuring and the evolving notion of support, CX leaders are also facing increasing customer expectations, dealing with the complexities of layoffs, and the ubiquitous task of doing more with less. For AI to work, you need comprehensive documentation.

Customer Service 86

Customer Service CX AI Start-ups 86

Intercom

SEPTEMBER 28, 2023

In the whirlwind of the past year, customer support has undergone a seismic shift, and the AI revolution is at the heart of it. Suddenly, AI is everywhere. How can we successfully integrate AI into our processes? How can we leverage AI in a way that boosts – not hinders – the customer experience?

AI 59

AI Start-ups Education Customer Service 59

Comm100

MARCH 21, 2023

Typically, the most common form of self-service takes the form of a knowledge base or FAQ section on your website. To learn more about developing self-service options for your customers, read 4 Easy Steps for Building an Internal Knowledge Base.

Customer Service 69

Customer Service Omnichannel Customer Satisfaction Social Media 69

Zendesk

APRIL 28, 2021

Our Customer Experience Trends Report revealed that half of customers choose a channel based on how fast they need a response, and about 40 percent choose a channel based on the complexity of their issue. In those cases, AI often isn’t suited to adequately respond and often leaves customers feeling dissatisfied. Help centers.

Start-ups 98

Start-ups AI Customer Service Customer Expectations 98

SurveySensum

OCTOBER 17, 2023

This is why, in this blog, we will explore the top 15 customer feedback tools for NBFCs that you can use for your business to collect customer feedback and gauge customer loyalty and satisfaction. Ensure that the tool can handle an increasing volume of feedback as your customer base expands. Qualtrics Contact them for details 4.4 (5)

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

Hodusoft

OCTOBER 19, 2023

In this blog, we will discuss various practical strategies for reducing operational expenses associated with BPOs. A constant monitoring of call queues, agent availability, and quality of service, helps in efficient allocation and utilization of resources based on current conditions.

Contact Center 52

Contact Center Predictive Analytics Non-Profits Customer Satisfaction 52

Execs In The Know

MARCH 24, 2023

With the advent of Open AI’s ChatGPT, eCommerce brands have gotten a taste of generative AI. The promise of such technology is generating a lot of optimism about where it can take eCommerce — but will AI let personalization remain a key component of the customer experience ?

Customer Experience 52

Customer Experience AI Technology Technology 52

Intercom

NOVEMBER 29, 2023

The rules of customer support are being totally rewritten, and anyone who thought “this whole AI thing” would eventually blow over is updating their predictions. But what does your team need to do to embrace the all-powerful combination of human and AI-powered support?

Customer Service 89

Customer Service AI Start-ups Innovation 89

SugarCRM

JULY 6, 2023

Leveraging AI in your workplace daily routine is growing in popularity. For example, you can write keyword-based (or not) prompts, with or without contextualization. In the example above, the keyword is “record,” and the model will generate contextualized text based on the data available within the given record.

AI 26

AI CRM Sales Customer Experience 26

Customer Service Life

FEBRUARY 4, 2019

The text of this article originally appeared on the ICMI blog on December 5, 2018. Tighter integration with knowledge base – Another common use case with Slack is where agents ask questions. In a way, Slack becomes an internal knowledge base. Gone are the days of the stale FAQ or knowledge base on your website.

Contact Center 67

Contact Center Artificial Intelligence Text Analytics AI 67

Zendesk

AUGUST 16, 2023

Businesses are rethinking how they get things done thanks to advances in generative artificial intelligence (AI). Content creators, coders, and many others can use AI to improve their work quality and productivity. Both AI tools use large language models (LLMs) to learn from datasets of text and code to inform their responses.

AI 52

AI Artificial Intelligence Engineering Machine Learning 52

Comm100

NOVEMBER 5, 2020

For customer service, that means collecting, centralizing, and sorting important information into a well-crafted internal knowledge base. An internal knowledge base is where customer support agents (and the entire staff) can access information about your company’s processes, products, and more. Gather your content.

Omnichannel 52

Omnichannel Start-ups AI Customer Service 52

TeamSupport

JANUARY 12, 2021

This three-part blog series aims to break down the main principles of the report into three parts to more clearly highlight the report’s key points. Part 1: The Transition of Support from a Reactive Transactional Model to a More Proactive and Preventive Approach. Key Imperatives for Support.

B2B 86

B2B AI Technology Technology 86

Sprinklr

SEPTEMBER 16, 2021

It’s seeing all aspects of your brand across a multitude of social channels including handles, nicknames, hashtags, and logos as well as online news, blogs, forums, and even traditional sources. It allows you exclusive access to Sprinklr’s AI-enriched reporting and insights specifically calibrated to your brand and objectives in just minutes.

Social Listening 87

Social Listening Social Media CXM AI 87

SugarCRM

JULY 7, 2022

Businesses need to use a CRM that incorporates artificial intelligence (AI) and machine learning (ML) into its functionality to augment staff knowledge and help prioritize workload focus. AI tools in your CRM can expose hidden insights, and predictive capabilities can help your teams identify new trends and customer opportunities.

Technology 55

Technology Technology Data Entry ML 55

Comm100

FEBRUARY 6, 2024

In this blog post, you will learn some of the most effective gamification strategies and how they can benefit your higher education students and overall teaching experience. Create Point-Based Rewards System A point-based rewards system awards points for completing tasks, participating in class, or achieving academic milestones.

Education 40

Education Gaming Artificial Intelligence Machine Learning 40

CallCare

NOVEMBER 23, 2021

Artificial intelligence (AI) is one of the most popular subjects in the customer service contact centre right now. Although Eliza, the first chatbot, was created in 1966, it’s only more recently with developments in AI and machine learning that interest in bots from a customer service perspective has really taken off.

Artificial Intelligence 52

Artificial Intelligence Text Analytics AI Machine Learning 52

Zonka Feedback

OCTOBER 1, 2022

NPS or Net Promoter Score helps you gauge customer loyalty by asking the customers to rate your product on a scale of 0 to 10 on the bases of their likeliness to recommend it to their friends and known ones. (10 Build Product Improvement Ideas based on Product Feedback and discuss with your internal teams about them.

Social Media 96

Social Media Net Promoter Score Customer Satisfaction NPS 96

CSAT.AI

OCTOBER 13, 2020

Machine learning based tech is becoming more sophisticated with virtual influencers , robot assistants , AI making appointments by phone. Acceleration of AI adoption Post-COVID. Interactions LLC conducted customer surveys in 2020 that revealed general support for AI and robotics.

AI 52

AI Machine Learning Customer Service Artificial Intelligence 52