Intercom, Inc.

APRIL 13, 2018

The best ones are efficient, motivated, effective, and creative in how they operate on a day-to-day basis. Let’s break down a few things that all the best SaaS sales pros understand. One of the best ways to make an upsell happen is to integrate the product into your efforts. Technology is a modern sales rep’s best friend.

Sales 224

Sales CRM Social Media Customer Acquisition 224

Totango

MAY 13, 2022

Choosing the best customer engagement platform for your needs can make a massive difference in the success of your SaaS business. The best way to gain this information is through customer engagement. In this blog, we’ll provide a guide to choosing the right digital engagement platform for your business needs.

Artificial Intelligence 103

Artificial Intelligence Social Media Sales Customer Service Sales 103

Execs In The Know

APRIL 7, 2024

WFM gives us agents the ability to bring needs together to improve the customer experience, get the resources we need to do our job well, and achieve the best work-life balance possible. WFM lets the team understand where we need extra support or training The expectation here can vary depending on what goals the managers are pushing towards.

Scorecard 52

Scorecard Start-ups Education Customer Experience 52

Hodusoft

FEBRUARY 16, 2022

How to Find Best Hybrid workforce Contact Center Software in 2022. A Gartner survey suggests 30% of organizations will shift their on-premise contact center operations to remote by 2024. However, hybrid work comes with an added layer of complexity as the workforce is both remote and on-site. Let’s find out.

Contact Center 98

Contact Center Social Media Omnichannel CRM 98

Hodusoft

MAY 11, 2022

The business communication demands are evolving as most companies are shifting towards remote and hybrid work models. Expenses on staff training . Cloud PBX solutions are a better choice when it comes to meeting business demands for remote and hybrid work models. No expenses on infrastructure and in-house team.

CX 98

CX Government Actionable Insights Omnichannel 98

Execs In The Know

APRIL 29, 2022

Research shows that customer operations leaders in large organizations rely on an average of 175 SaaS applications to manage their CX workflows remotely. To address the situation, many companies are looking at tools like Fin’s Work Insight Platform. Guest blog post written by Fin.

CX 98

CX Actionable Insights Touchpoint Technology 98

Execs In The Know

MARCH 31, 2023

When customer service agents have the tools they need to feel empowered in their role, they can generate an invaluable rapport with customers. Bringing agent effort scores into the equation helps companies identify disparities that are hindering their agents’ capacity to provide the best customer experience possible.

Customer Satisfaction 52

Customer Satisfaction Customer Loyalty CX Start-ups 52

ProProfs

MAY 4, 2023

In this blog post, we’ll learn about using quizzes to engage employees and boost productivity. Quizzes are also especially useful for remote employee engagement. You can host employee engagement quizzes during virtual meet-ups and remote training sessions to inject fun into communication efforts.

Net Promoter Score 52

Net Promoter Score Start-ups Sports Innovation 52

Hodusoft

FEBRUARY 29, 2024

That’s one of their most potent tools to deliver exceptional customer service. When MSPs serve this many clients, it’s quite important for them to provide the best-in-class customer service. MSPs must ensure that their call center is equipped with the right type of technology tools. Read on and thank us later.

Artificial Intelligence 52

Artificial Intelligence Social Media Compliance AI 52

Logicalware

AUGUST 19, 2021

And if you need a refresher on what agent experience is, check out our blog series here.). Customers are becoming increasingly comfortable using chatbots and other online self-service tools to resolve simple enquiries. different systems and tools to resolve customer interactions. Contact centre agents use an average of 8.2

Sentiment Analysis 78

Sentiment Analysis Engineering Technology Technology 78

ProProfs

FEBRUARY 23, 2022

These are some of the questions we answer in this blog post. In other words, you get these LMS systems as a service from a remote server of a software provider that hosts these platforms. Users pay their subscriptions to these tools and associated services monthly or annually. More importantly, which one is more popular and why?

Education 52

Education Start-ups 52

ProProfs

AUGUST 2, 2020

When we released the enterprise version of our flagship assessment tool ProProfs Quiz Maker our aim was to provide enterprises a high-performance assessment platform. At ProProfs, we believe every organization has its specific skills testing, training, and recruitment requirements. Enterprises that made the best of ProProfs Quiz Maker.

Compliance 105

Compliance Education Social Media Sales 105

Totango

OCTOBER 20, 2022

We’ll cover these below, along with five best practices to follow when bringing a new customer success manager aboard your team. They should also be apt to work with customer success automation tools such as email templates. Coaching and training. Coaching and Training. What Is a Customer Success Manager (CSM)?

Social Media 90

Social Media Sales Start-ups Customer Relationship Management 90

Customer Service Life

APRIL 14, 2021

I periodically have a variety of updates and resources that I’ve contributed to that I want to share on this blog. During the conversation, we talked about some recent blog posts I had written. Given that so many contact center employees are working remotely now, I predict that employee experience will be a huge priority.

CX 83

CX Contact Center B2B Customer Service 83

Logicalware

JULY 30, 2021

In this blog, Puzzel CMO Jonathan Allan reflects on what this could mean for contact centres. Today we use different tools, communicate in different ways, and live completely different lifestyles. Nearly one in five will work remotely all the time [1]. But in that time, the entire working world has changed.

Compliance 59

Compliance Omnichannel Innovation Customer Service 59

ProProfs

JUNE 26, 2023

With the rise of remote work and the growing need for specialized skills, online certifications offer a convenient way to upskill your employees. Online certification programs are educational programs offered through the Internet that provide training and instruction in a particular field or subject. Let’s dive in!

Compliance 52

Compliance Education Start-ups Social Media 52

SurveySensum

FEBRUARY 27, 2024

But how do you improve it for your company – BY LISTENING TO THE VOICE OF YOUR EMPLOYEES (with the help of a robust employee feedback tool , of course!) High turnover rates can be costly for businesses in terms of recruitment, training, and lost productivity. What is Employee Satisfaction?

Healthcare 52

Healthcare Net Promoter Score Start-ups Customer Satisfaction 52

Callminer

APRIL 21, 2020

Call center managers may be involved with hiring and training call center agents , monitoring call center metrics tied to agent performance , using speech analytics tools for ongoing quality monitoring , providing ongoing feedback and coaching, and more. It’s 2020, and many businesses are utilizing remote work. Embrace failure.

Gaming 182

Gaming Non-Profits Contact Center Sales 182

CSAT.AI

AUGUST 12, 2021

It’s always best to aim for first call resolution for the sake of both the customer’s time and the call center’s efficiency…”. Self-serve tools are like ice-cream: they should have multiple options and sweeten the customer relationship. As Shopify shared in their 2020 blog , customer feedback helps identify such repeat problems.

Contact Center 98

Contact Center Social Media Customer Satisfaction Manufacturing 98

TeamSupport

JANUARY 26, 2021

This blog series aims to break down the main principles of the new comprehensive study of the Support industry that is now available for download. Proactive support is also triggered by remote monitoring, alerting, and product “call-home” features. Our customers know the TeamSupport tool.

B2B 64

B2B Omnichannel Sales Technology 64

ProProfs

MAY 3, 2023

This necessitates the use of refined tools for quizzing, whether for academic or business purposes. Whether you are working in an office, classroom, or remotely, this tool can help you meet your unique needs. FlexiQuiz is a flexible and versatile quiz-making tool that supports all testing needs in all scenarios.

Education 52

Education Start-ups Social Media Technology 52

ProProfs

MAY 3, 2023

This necessitates the use of refined tools for quizzing, whether for academic or business purposes. Whether you are working in an office, classroom, or remotely, this tool can help you meet your unique needs. FlexiQuiz is a flexible and versatile quiz-making tool that supports all testing needs in all scenarios.

Education 52

Education Start-ups Social Media Technology 52

ProProfs

JANUARY 25, 2022

How important do you think is cybersecurity awareness training for employees? As employees are the face of your organization and have access to your business data and tools, cybersecurity training for them is necessary. Considering the gravity of the issue, I’ve shared a few cybersecurity tips for employees in this blog post.

Education 52

Education Engineering Legal Start-ups 52

Callminer

AUGUST 1, 2017

The type of efficiency offered by cloud-based communications also allows for a more nimble business as it opens the doors up to remote working. The best way for contact centers to increase efficiency is…”. Reduce Turnover – Keeping a stable team will help you to reduce training costs and time. To implement continuous training.

Contact Center 334

Contact Center Real Estate Start-ups Sales 334

ProProfs

FEBRUARY 28, 2020

Similarly, entrepreneurs are building online courses for employee training. Read more: What is an Online Training System? Don’t worry; this blog post will help you out in your quest for the best online course platform. Create, share, and track courses and tests to train learners. Training centers.

Education 82

Education Compliance Government Start-ups 82

Hodusoft

FEBRUARY 1, 2023

In this blog, we’ll take a closer look at the role of business phone systems for the banking industry, and explore the top 5 service providers in the market. To simplify the selection process, here is a list of 10 things that one must keep in mind while selecting the best phone system for banking.

Finance 52

Finance Omnichannel Social Media Artificial Intelligence 52

Execs In The Know

MAY 22, 2023

In this blog post, we’ll be exploring the benefits and challenges associated with focusing on agent-focused employee experiences, specifically how integrating this kind of approach can improve customer interactions. Developing and implementing comprehensive training programs can be time-consuming and resource-intensive.

CX 64

CX Technology Technology Construction 64

Execs In The Know

MAY 10, 2021

This can even be done remotely by way of opening a web meeting during certain hours or allowing staff to schedule on your calendar during established hours. Training and development: One of the best ways to alleviate concerns about job security is ongoing training and development. Blog post, written by: Execs In The Know.

Contact Center 87

Contact Center Gaming Legal Voice of the Employee 87

DMG Consulting

JULY 9, 2021

Given the direction of the contact center market in supporting more agile hiring practices, this blog post will address a couple of the questions surrounding WAH and hybrid employees. Contact centers should develop a supervisory training class that provides instruction in how to coach agents. be allowed to work from home?

Contact Center 67

Contact Center Technology Technology 67

Execs In The Know

OCTOBER 7, 2022

Vendor managers need to know the fundamentals of workforce management, quality, recruiting, training and development, and program management. However, with the rise of remote work, this is changing. Establish a footprint that best supports your customers. Guest blog post written by COPC. Outsourcing Strategies.

Scorecard 98

Scorecard Government Contact Center CX 98

ProProfs

MAY 24, 2022

This blog will closely look at what an internal assessment is, internal assessment methods, advantages, tips to conduct internal assessment, and the main differences between internal assessments and external assessments. The good thing about internal assessments is that they can easily be created using an online quiz maker tool.

Start-ups 52

Start-ups Sales Construction Engineering 52

Hodusoft

JUNE 21, 2023

If yes, then you must know everything about call centers starting from all call center systems to how to select the best call center software and customer service agents. The call recording feature records all calls and enables call center management to train their agents as per their needs.

Omnichannel 52

Omnichannel Start-ups Customer Service Sales 52

Intercom, Inc.

FEBRUARY 25, 2021

Most businesses design customer experiences from the inside out, based on what is best for the company, when they should be doing the exact opposite. In this guide, Annette writes about the best way to get inside the mind of your customer, and how to use those insights to create better customer experiences. So employees know.

Customer Experience 211

Customer Experience CX Start-ups Close the Loop 211

ProProfs

OCTOBER 4, 2022

But, one of the biggest reasons companies fail to abide by regulations is this — poor compliance culture stemming from ineffective compliance assessment and training processes. . But how can you ensure that your compliance training programs are result-oriented and not just a tick-the-box exercise? It’s simple. . Did you know?

Compliance 52

Compliance Finance Government Agriculture 52

ProProfs

SEPTEMBER 15, 2022

Whether working in an office or remotely, conflict is a natural and inevitable part of one’s professional life. But how can you create effective training programs to teach employees these crucial skills? A conflict management style quiz gets you off to a great start when training your employees on conflict management skills.

Start-ups 52

Start-ups Innovation Social Media Customer Service 52

ProProfs

JUNE 5, 2020

The ongoing technological advancements and innovations have changed our entire lifestyle for the best. This is based on formalized learning that utilizes digital resources such as tablets, computers, laptops, and smartphones connected to the internet, to conduct training or online classroom sessions. Types of E-learning.

Education 97

Education Gaming Business Operations Innovation 97

Win the Customer

MAY 12, 2020

If we look at the ground level, all such demands of the customer can only be fulfilled if the business organization is successfully handling a call centre in a niche, many companies hire proofreading services to write interesting thought leadership, blogs and case studies; and proofread annual reports, sustainability reports.

Social Media 52

Social Media Artificial Intelligence Sales Start-ups 52