SurveySensum

JANUARY 17, 2024

That means companies need to catch up on what two-thirds of customers think. Ensure the questions resonate with the customer’s experience and send surveys at moments when they can engage with them effectively. 11 Best Practices for Seamless Customer Satisfaction Survey Design 1. Let’s get started.

Customer Satisfaction 52

Customer Satisfaction Text Analytics Actionable Insights Gaming 52

Totango

JULY 11, 2023

G2 recognizes Totango as a leader in customer success G2 , the software industry’s largest and most trusted marketplace, unveiled their 2023 summer report, and there are cheers all-around, as Totango was honored with 15 leader badges, including “Most Implementable” in the Enterprise Implementation Index for Customer Success software!

Customer Journey Map 82

Customer Journey Map Sports Innovation Touchpoint 82

Lumoa

APRIL 28, 2024

Every interaction with your business has the power to build or damage the relationship with your customer – and can directly impact your revenue. 78% of customers have backed out of a purchase due to a poor customer experience (CX). More than 80% of business leaders see customer experience as a growing priority in 2024.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

Fonolo

JANUARY 12, 2021

This blog will give you a brief overview of all the virtual hold competitors. How it’s Done: Click to Call, Visual IVR, and Virtual Queueing. We’re a paid add-on product with more data and reliability — and a team dedicated to helping you use them most effectively. Genesys Virtual Hold Competitor. Click-to-Call.

Contact Center 137

Contact Center Technology Technology 137

Aquire

NOVEMBER 25, 2021

Creating a customer journey map can be a game-changer for your customer experience strategy. That’s why if you want to use an omnichannel approach effectively , and deliver excellent customer experience across all those touchpoints, you need to understand and map the customer journey. What is a customer journey map?

Customer Journey Map 98

Customer Journey Map Net Promoter Score Touchpoint Social Media 98

Totango

FEBRUARY 8, 2021

the largest and fastest-growing customer success platform, today announced that G2 has recognized the company as one of the Top 50 Best Software Companies for 2021. It shows that our hard work and dedication to our customers’ needs is paying off and providing true value to our users.”. Totango, Inc.,

Start-ups 95

Start-ups Customer Experience 95

Totango

APRIL 13, 2022

Selecting the right customer success platform for your organization can be challenging. To help you navigate the process, we’ve developed a four-part blog series about the mistakes you should avoid when choosing a CS platform. In this article, we’ll look at the mistake of not approaching customer success with a modern mindset. .

AI 91

AI Start-ups Technology Technology 91

Intercom, Inc.

JUNE 22, 2018

He explains, “You have a problem, you’re trying to solve it, and then you have a system where the performance improves when you give it more training data…The more data you get, the better your estimate.” Know your customers and how they decide. Let’s visualize these steps. How to hire designers.

Machine Learning 223

Machine Learning Start-ups Customer Feedback 223

Uniphore

DECEMBER 7, 2021

Customers may still flock to big online retailers and avoid brick-and-mortar establishments. customer service to adapt. with some creativity and a lot of data insight, retail customer experience (CX) leaders can overcome many of these holiday season challenges.? Obviously, customers will choose Company B.

Retail 130

Retail CX Omnichannel Artificial Intelligence 130

Totango

DECEMBER 6, 2021

What 2021 Taught SaaS Businesses about Customer Success. As the business world adapted to the challenges of 2021, SaaS companies re-examined what customer success means in today’s digital-first environment. First, we’ll look at how the flywheel model has redefined our understanding of the customer journey.

E-commerce 92

E-commerce Customer Journey Map Sales Technology 92

Comm100

MARCH 14, 2022

Public customer service expectations are higher than ever before. As the private sector has adopted digital channels and technologies to improve customer experience (CX) and satisfaction, the public sector has begun to fall behind. out of 10 customer satisfaction score. In the US, the top-performing private sector boasts an 8.3

Government 81

Government Customer Service Customer Satisfaction CX 81

Totango

JUNE 8, 2021

From there, we decide which customer journey we put them down. . . So, it’s important to use your underlying data so that you know what the customers are doing, where they are in their journey and what they need at that time. What are some of the strategies you have used to improve open rates? along the way to engage them.

E-commerce 117

E-commerce Sales Technology Technology 117

Totango

NOVEMBER 25, 2020

The digital business landscape has made it so competitors can easily reach out to prospective customers with offers of enticing deals and promises of attentive service. What is Customer 360? . Customer 360 enables a complete look into the health of all your customers by aggregating important data into one central location.

Net Promoter Score 107

Net Promoter Score NPS CRM Scorecard 107

SurveySensum

DECEMBER 18, 2023

In today’s highly competitive business landscape, companies that prioritize customer feedback are more likely to stay ahead of the curve and meet the evolving expectations of their customers As a business owner, I was so focused on what I thought was suitable for my product that I forgot to notice customer feedback.

Customer Feedback 52

Customer Feedback Construction Start-ups CX 52

Totango

MAY 13, 2022

Choosing the best customer engagement platform for your needs can make a massive difference in the success of your SaaS business. Knowing how your customers feel and what they’re thinking is essential for their satisfaction and your revenue growth. The best way to gain this information is through customer engagement.

Artificial Intelligence 103

Artificial Intelligence Social Media Sales Customer Service Sales 103

Sprinklr

SEPTEMBER 8, 2021

“Government doesn’t need to worry about customer experience. Where else are customers going to go to get what they need?”. I hear this fairly often when I tell people about my work in government customer experience. Why is customer experience so important for the public sector? I understand the perception.

Government 72

Government Social Media CX Artificial Intelligence 72

Totango

AUGUST 16, 2022

Customer Retention Software Cuts Down Client Churn. Customer retention software has become essential for effective SaaS customer success strategies. A winning SaaS business model must prioritize retaining customers, which is far more cost-efficient than acquiring new clients to offset churn.

Customer Retention 98

Customer Retention CRM Customer Relationship Management Customer Loyalty 98

Totango

APRIL 18, 2022

Selecting the right customer success platform for your organization can be challenging. To help you navigate the process, we’ve developed a four-part blog series about the mistakes you should avoid when choosing a CS platform. Customer success is a fast-paced industry. We’ve all been there. Quick Adoption is Key to Success.

Scorecard 93

Scorecard Start-ups Customer Experience 93

Intercom, Inc.

OCTOBER 2, 2018

Over the past few years Intercom’s customer base has grown considerably beyond the startup and product-focused readership we initially focused on with Inside Intercom. Simultaneously, Intercom has introduced features for larger companies: our customer base now runs the full gamut from early stage startups to large established companies.

Engineering 162

Engineering Social Media Customer Acquisition Start-ups 162

Totango

JUNE 15, 2022

While the uncertainty that comes along with rising interest rates and a falling stock market can be scary, there is a silver lining: your current customer base. During periods of economic instability, your customer base may be the only growth channel on which you can depend. Treat the Customer Journey as a Product.

Touchpoint 95

Touchpoint Start-ups NPS CRM 95

SurveySensum

DECEMBER 6, 2023

Imagine your business as a vibrant garden, with customers as the colorful blooms. But, here’s the thing – how do you ensure your garden is thriving? — Enter the Customer Health Score – the secret sauce that successful businesses swear by. With customer feedback ! What is a Customer Health Score?

Customer Satisfaction 52

Customer Satisfaction Customer Feedback Customer Relationship Customer Retention 52

SurveySensum

OCTOBER 9, 2023

QuestionPro is a survey and research software platform used for creating, distributing, and analyzing customer feedback in real-time. It provides a wide range of features for designing surveys, collecting responses, and generating insights from the data gathered. But every tool has its limitations. Let’s get started.

Text Analytics 52

Text Analytics Start-ups NPS Customer Feedback 52

Totango

APRIL 26, 2021

Digital Engagement – Living in a digital world means timely digital tools to manage, visualize, and drive the digital journey. Integration – Enhanced and easier control of the data flow from Totango to customer systems. . Join us in ‍ this live webinar ‍ to learn more about Digital Customer Success.

Scorecard 62

Scorecard NPS Customer Retention 62

SugarCRM

JANUARY 11, 2024

The best part being that marketers can now take a more personal approach to their initiatives and focus more on customers and their needs. Info generated by text, images, videos, and other types of data that usually don’t fit into regular databases can now be processed with the help of generative AI.

AI 32

AI Unstructured Data Predictive Analytics Machine Learning 32

Execs In The Know

OCTOBER 5, 2023

Those technologies have streamlined many important work processes, but the limited capabilities of early chatbots prevented them from making automated self-service as effective as customers and service providers hoped they would. Industry leaders have long recognized the correlation between agent and customer satisfaction.

AI 52

AI Contact Center Technology Technology 52

Fonolo

OCTOBER 5, 2023

You wouldn’t be the first customer service professional to ask themselves if a chatbot is really any different than an IVR. Props to Jeremy Watkin , Director of Customer Experience and Support at NumberBarn, who first posed the question on Twitter and got us thinking about the topic.) Which brings us to another uncomfortable question.

Artificial Intelligence 57

Artificial Intelligence Machine Learning Contact Center AI 57

SurveySensum

FEBRUARY 7, 2024

Use analytics tools, customer feedback platforms , and social media monitoring to gain deeper insights into your audience. Add your goals, interests, pain points, and demographic data. Leverage customer feedback to enhance your products , services, or content, showcasing a sincere commitment to meeting their needs. How to do it?

Social Media 52

Social Media Entertainment Customer Feedback VOC 52

SurveySensum

OCTOBER 10, 2023

Delighted is a customer feedback platform that helps businesses gather, track, and analyze thousands of actionable customer, product, and employee feedback. This includes managing contact lists, tracking customer attributes, difficulty setting up web surveys, tracking customer attributes, lack of advanced reporting, etc.

Actionable Insights 52

Actionable Insights Start-ups NPS Customer Feedback 52

Totango

JULY 15, 2022

Detecting and protecting at-risk customers is important even in the best of times, but it is especially critical during times of economic instability when your current customer base is your greatest (and perhaps only) source of dependable revenue growth. . Leveraging the Detect Risk SuccessBLOC and Avoid Customer Churn .

Scorecard 84

Scorecard Start-ups Customer Relationship Customer Experience 84

Totango

FEBRUARY 18, 2021

This is the first in the blog series “Supercharging your Tech Stack with Totango”. There’s no denying the power of good customer relationship management (CRM) software. There’s no denying the power of good customer relationship management (CRM) software. But are you utilizing your CRM to its fullest potential? .

CRM 69

CRM Sales Customer Relationship Management Touchpoint 69

Totango

APRIL 1, 2021

Totango is excited to announce that we have once again been recognized by G2 with awards for our leadership in Customer Success. We understand that authentic ratings and reviews from real users are critical to helping customers evaluate and decide on purchasing a product, which is why awards like these are so valuable to us.

Actionable Insights 79

Actionable Insights Touchpoint B2B Engineering 79

SurveySensum

APRIL 1, 2024

Research indicates a customer trust directly correlates with brand loyalty. And loyal customers make purchases 90% more often and are inclined to spend more during each transaction, contributing to better cash flow for the brand. Why is Customer Trust Important for Startup Brands? Let’s get started!

Non-Profits 52

Non-Profits Social Media Customer Feedback Close the Loop 52

Fonolo

DECEMBER 6, 2022

When you develop your contact center, you create opportunities for more sales, customer satisfaction, and workplace efficiency. . Enhancing customer satisfaction and sales . Providing data-driven insights . For example, Fonolo’s Voice Call-Backs make it easier to retain customers. Are you meeting them every quarter?

Contact Center 142

Contact Center Net Promoter Score Customer Satisfaction Sales 142

SurveySensum

NOVEMBER 10, 2023

Let’s say you run an online small bookstore where customers order books from your store and share the book reviews. You rely heavily on email and social media for customer feedback for your bookstore. It’s a time-consuming process, and often you miss important messages or suggestions from your customers.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Social Media Start-ups 52

UJET

FEBRUARY 11, 2020

Optimizing Channels for Customer Support dives into the importance of building identical support experiences, no matter the channel by looking into three separate industry verticals: e-commerce, on-demand transportation, and on-demand food delivery.

E-commerce 72

E-commerce Transportation Touchpoint Customer Expectations 72

SurveySensum

SEPTEMBER 14, 2023

Have you ever wondered how you can enhance user onboarding and improve your product not just to meet customers’ expectations but to exceed them? In-app surveys are short surveys that are launched inside the app and help you gather customer feedback at relevant touchpoints. And that’s what we’re going to explore in this blog.

Social Media 52

Social Media Sentiment Analysis Start-ups Actionable Insights 52

Totango

FEBRUARY 23, 2022

Your SaaS customer journey map lays out optimized outcomes that lead to customer renewals, upsells, and referrals. Here, we’ll show you how to create your path to customer success. First, we’ll define what a SaaS customer journey is, break it down into stages, and explain why mapping it out is important.

Customer Journey Map 110

Customer Journey Map Touchpoint Start-ups Social Media 110