Intercom, Inc.

DECEMBER 19, 2018

Intercom, the product, continued to develop at a fast pace with hundreds of new features big and small – from an entirely reimagined Messenger to a thriving Intercom App Store to next generation chatbots, Custom Bots and Answer Bot. The best of the blog. Significant digits: 240 blog posts, 18 videos. We killed the blog.

Engineering 150

Engineering Start-ups Gaming Sales 150

Totango

SEPTEMBER 24, 2020

Making your customers successful is ultimately about delivering value —you can create value for your customers by placing them in a position to grow their enterprise through the efficient use of your product to meet their business challenges. The Importance of Creating Value for Customers. Customizing Communication and Offers.

Start-ups 78

Start-ups Education Customer Retention Customer Satisfaction 78

Callminer

AUGUST 1, 2017

To gain some insights into the strategies and tactics call centers can use to boost efficiency and arm you with effective strategies you can put to use, we reached out to a panel of call center experts , managers and leaders and asked them to answer this question: “What is the most effective way for a contact center to increase efficiency?”.

Contact Center 334

Contact Center Real Estate Start-ups Sales 334

Totango

OCTOBER 1, 2020

Dynamic customer engagement is key to building strong relationships with your customers. Customer engagement connects your customers with your company, through both personal and digital communications. By maximizing this communication , you can strengthen your customer relationship and increase customer loyalty.

Start-ups 71

Start-ups Customer Loyalty Customer Relationship Sales 71

SurveySensum

OCTOBER 23, 2023

GetFeedback is a customer feedback platform that empowers businesses to capture real-time data from customers at different touch points of the customer journey. The tool provides several exciting features, like survey customization, a gamified user interface, feedback segmentation, custom reports, and many more.

NPS 52

NPS Social Media Text Analytics Outlook 52

SurveySensum

OCTOBER 12, 2023

InMoment is a customer feedback platform that helps you understand the voice of your customers , get actionable insights from qualitative feedback, and auto-categorize unstructured feedback from surveys, online reviews, support tickets, and more. Read customer reviews online, right? Here’s a customer review on this limitation.

Text Analytics 52

Text Analytics Actionable Insights NPS Customer Feedback 52

Aquire

JULY 26, 2021

Customer service agents respond to a wide range of queries – but thankfully, most questions aren’t unheard of. Instead, they can use customer service email templates to cut response times and provide consistent service. First, here’s some advice on how to write customer service emails. Do they have an issue or a question?

Customer Service 98

Customer Service Start-ups Social Media Customer Feedback 98

SurveySensum

FEBRUARY 6, 2024

After putting so much effort into getting them onboard, they leave. Launch cancellation surveys – a smart way to find out why customers say goodbye, but in a friendly and helpful way. A cancellation survey is a set of questions sent to users to determine why your customers are leaving. Happy customers stick around, right?

Customer Feedback 52

Customer Feedback Net Promoter Score Start-ups Text Analytics 52

ClientSuccess

MARCH 27, 2018

Many times the process of defining the pre and post sales stages is part of building out a customer journey map or strategy. One of the key takeaways from Jeppsen’s approach is to define what you want the customer to experience along the journey before you define the stage names. Post Sales (Customer Success). Pre Sales.

Customer Experience 40

Customer Experience Customer Journey Map Education Sales 40

SurveySensum

OCTOBER 12, 2022

Here’re the reasons why customers are looking for Jotform competitors and alternatives. . Failed emails : Customers complained that their clients are unable to receive emails, as they were either rejected or went into the client’s spam folder. . These are the top five reasons why customers are looking for Jotform alternatives.

Start-ups 52

Start-ups Close the Loop NPS Customer Service 52

ClientSuccess

FEBRUARY 22, 2019

The role of a customer success manager (CSM) in the SaaS industry has become increasingly complex. As platforms themselves become more innovative and functional, and as customers become more well-versed in how these solutions impact their business, CSMs are faced with more questions and challenges than ever before. Expectation Setting.

Start-ups 58

Start-ups Sales Innovation Technology 58

Comm100

OCTOBER 27, 2016

Customer satisfaction is dependent upon knowing your customers’ needs and expectations. But your ability to meet, and even exceed customer expectations is often dependent upon what customers think their experience should look like. They include: Your communication to the customer. Experience with other companies.

Customer Expectations 64

Customer Expectations Social Media Customer Service Customer Loyalty 64

ClientSuccess

AUGUST 14, 2018

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. From : Cole Sanders , Sr Customer Success Manager. Being on the CSM frontline allows us to directly influence the success of our clients.

Start-ups 42

Start-ups Sales Customer Relationship 42

Hodusoft

SEPTEMBER 14, 2023

Best Practices for Onboarding New Tenants to the ISP Network As an Internet Service Provider (ISP) you know it’s not easy to acquire tenants (clients or subscribers who rent or lease Internet services from you). The expectations of customers have increased dramatically. What Challenges do ISPs Face while Onboarding New Tenants?

Start-ups 98

Start-ups Education Invoicing Customer Satisfaction 98

Comm100

NOVEMBER 10, 2016

Use the following guide to identify and fulfill your staffing needs this winter. how many customers gave up on waiting and abandoned the chat queue), and was it higher than usual? Customer Service Job Boards. Don’t get lost in the holiday shuffle and overwhelm your agents. Do You Need Seasonal Workers? Remote Worker Job Boards.

Legal 56

Legal Retail Healthcare Start-ups 56

CX Journey

OCTOBER 10, 2018

Last week, I once again tackled the topic of the differences between customer experience and customer service. This week, I'm going to see if I can do justice to the differences between customer experience and customer success. What is customer success ? Controversial? The business outcome is retention.

Customer Experience 37

Customer Experience B2B B2C Engineering 37

Comm100

NOVEMBER 27, 2017

Still, customers don’t respond to a non-apology the same way they do a sincere one. Research shows that customers feel a sense of restored fairness when companies apologize, provided CEOs show sufficient empathy— a key factor for successful personal apologies, too. Marketing experts thought that Tylenol was doomed.

Social Media 120

Social Media Non-Profits Legal Manufacturing 120

Intercom, Inc.

FEBRUARY 22, 2018

If your product is to survive and your business is to grow, improving your user onboarding must always be top of mind. First, onboarding is the one thing that every user of your product experiences. Secondly, just as Ruairí wrote recently , your onboarding strategy must adapt over time as your product and business evolve.

Start-ups 194

Start-ups Education Engineering Sales 194

Intercom, Inc.

DECEMBER 18, 2018

Email is one of the most effective channels that a business can use to reach its customers. Email marketing remains an incredibly valuable way of communicating with customers at every stage of their lifecycle, whether you’re a thriving SaaS company or up-and-coming small business. Onboarding tips for a new app.

Start-ups 150

Start-ups Non-Profits Social Media Sales 150

Hodusoft

APRIL 24, 2024

A Comprehensive Guide on ISDN Even if you aren’t that well-versed with telecommunication lexicon, you still might have come across a term—ISDN, which is the abbreviation for Integrated Services Digital Network. What is PSTN – A Complete Guide Read More How Does ISDN Work? VoIP can be set up, customized, and scaled easily.

Start-ups 52

Start-ups Technology Technology Gaming 52

SurveySensum

AUGUST 7, 2023

Struggling to make B2B customers happier? – You must not only meet but exceed your customer’s expectations. It’s time to unleash the potential of your B2B customer experience. Know your Customers Have you fallen into the trap of oversimplifying customer needs, focusing only on product quality and price?

B2B 52

B2B Customer Experience Omnichannel Customer Retention 52

Lumoa

MARCH 20, 2018

Customer experience has been on the rise during the last couple of years. From the traditional product-oriented businesses we’re moving towards customer understanding and customer-centric approaches. Whether you’re new to customer experience or coming for little inspiration, this is the right place.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

Comm100

NOVEMBER 3, 2017

In order for your social media strategy to work, it’s important that your team be onboard with what you are trying to achieve, and have the knowledge and resources to help you achieve it. Recommended for you : You Need a Jointly Owned Social Media Customer Service Strategy ASAP – Here’s Why. Introduction. Where to Start.

Social Media 46

Social Media Social Listening Start-ups Legal 46

Callminer

MARCH 6, 2020

Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. Read on to learn what our experts had to say about the most useful customer service interview questions for managers.

Customer Service 207

Customer Service Start-ups Education Gaming 207

Callminer

MARCH 6, 2020

Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. Read on to learn what our experts had to say about the most useful customer service interview questions for managers.

Customer Service 182

Customer Service Start-ups Education Gaming 182

Intercom, Inc.

OCTOBER 13, 2021

If you’re short on time, here are a few quick takeaways: Career development paths are not just helpful to define what you expect for a particular role, but to do fair performance reviews and even hire and onboard new people for a job. I’ve ordered many customized birthday cards from Moonpig in the past. Liam: Absolutely.

E-commerce 118

E-commerce Start-ups Hospitality Hospitality 118

SurveySensum

DECEMBER 14, 2023

NPS has long been a go-to metric for businesses seeking to gauge customer loyalty and satisfaction. Improving customer experience is a multifaceted process and the simplicity of the NPS question does have some limitations that hinder you from truly understanding and addressing customer needs, no matter how robust your NPS software is.

NPS 52

NPS Customer Experience Customer Satisfaction Actionable Insights 52

Lumoa

MARCH 20, 2018

Customer experience has been on the rise during the last couple of years. From the traditional product-oriented businesses we’re moving towards customer understanding and customer-centric approaches. Whether you’re new to customer experience or coming for little inspiration, this is the right place.

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64

SurveySensum

MAY 26, 2023

Best Practices to conduct tNPS and rNPS surveys Employee NPS (eNPS) Conclusion Net Promoter Score (NPS) is one of the popular CX metrics in the business offering valuable insights to the businesses to measure customer loyalty and gauging the overall satisfaction levels. And how are surveys tailored to specific objectives and situations?

Net Promoter Score 52

Net Promoter Score NPS Touchpoint Customer Loyalty 52

Callminer

SEPTEMBER 5, 2017

Find out how you can solve the most common QA challenges facing your call center by reading what our experts had to say below. Technology systems that provide pre-recorded disclosures and automated statement delivery that is integrated with each call can make onboarding processes much easier. Deborah Sweeney. Mark Paetz. Nick Sawinyh.

Mystery Shopping 140

Mystery Shopping Legal Contact Center Start-ups 140

ClientSuccess

JULY 5, 2019

Blog post author Irit Eizips is an innovative, passionate customer success thought leader. As Founder and CEO of CSM Practice , she helps high-growth organizations shape and scale their teams to place customer success as a top priority. Step 2: Segment Your Customers . What does the end goal look like?

Start-ups 41

Start-ups Education Sales Innovation 41

ProProfs

MAY 31, 2022

This blog will guide you through the entire evaluation process to help you create some of the best training programs to assess your learners. A pre-training test can help trainers develop modules that will guide progress and improvement by meeting the needs and expectations of the candidates. So sit back and keep reading!

Sales 52

Sales Construction Compliance Start-ups 52

Hodusoft

NOVEMBER 2, 2023

In this blog post, we will discuss how multi-tenant PBX are useful for UCaaS service providers. So, without further ado let’s dive right into the blog post and know more about UCaaS and multi-tenant PBX in detail. What is UCaaS? Read More: UCaaS, CCaaS, CPaaS – What’s the Difference?

Compliance 52

Compliance CRM Legal Customer Relationship Management 52

Totango

MAY 22, 2020

Even after the current crisis fades, experts say that it’s likely that many workers will continue to telecommute. Whatever the case, following a few tried-and-true best practices for remote customer success teams can make a positive impact on your team’s effectiveness. Best Practices for a Remote Customer Success Team.

Start-ups 62

Start-ups Technology Technology 62

Intercom, Inc.

APRIL 15, 2021

And so naturally, he’s got some strong opinions about automation, AI, and how they can help you create better experiences for both potential and existing customers. Automation is a great way to improve your workflows and customer satisfaction, but only if it makes the customer journey easier. Put in the work with your customers.

AI 118

AI Start-ups B2B Predictive Analytics 118

ProProfs

MARCH 30, 2022

25% increase in customer loyalty. Related Read – Want to learn more about customer engagement? Have a look at Omnichannel Customer Engagement 101: Every Business Owner Should Know. Wide range of customizations. Tons of customizations. Custom event app. Customize branding Starts at $450/box.

Gaming 52

Gaming Social Media Start-ups Entertainment 52

ClientSuccess

SEPTEMBER 24, 2019

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. One of those questions asks, “ What are two or three ways you’ve established (or improved) “customer success as a culture” within your organization?

Engineering 40

Engineering NPS Start-ups Sales 40