Comm100

JANUARY 17, 2024

Lean into Automation – Transforming Customer Service with AI & Human-Bot Harmony In a world where immediacy and personalization have become the cornerstones of brand communication, the realm of customer service is undergoing a revolutionary transformation. The digital revolution has altered the landscape of customer interactions.

AI 77

AI Customer Service Technology Technology 77

Beyond Philosophy

AUGUST 17, 2023

For example, if a call comes into the call center, it’s not a standalone moment; the interaction is part of a more extensive relationship. For example, self-service at a McDonald’s kiosk often takes a lot more time for customers. Pine says these experiences are not ordinary; they are transformative.

Hospitality 78

Hospitality Hospitality AI Technology 78

Totango

NOVEMBER 8, 2021

As more consumers turned to e-commerce, more companies had to step up their digital game, in turn forcing SaaS providers to deliver so brands could satisfy their buyers. This accelerated a digital-first customer success transformation that was already in motion before the pandemic. Why Do You Need to Elevate Customer Experience?

Customer Experience 88

Customer Experience E-commerce Technology Technology 88

Win the Customer

JUNE 13, 2023

In today’s fast-paced digital era, technology has become an integral part of our daily lives. One such groundbreaking innovation, Augmented Reality (AR), is not only transforming the way we interact with the digital world but also reshaping the retail industry. Embrace the future of retail – embrace AR!

Retail 52

Retail Technology Technology Gaming 52

Totango

NOVEMBER 8, 2021

As more consumers turned to e-commerce, more companies had to step up their digital game, in turn forcing SaaS providers to deliver so brands could satisfy their buyers. This accelerated a digital-first customer success transformation that was already in motion before the pandemic. Why Do You Need to Elevate Customer Experience?

Customer Experience 83

Customer Experience E-commerce Technology Technology 83

Beyond Philosophy

JANUARY 28, 2019

For example, if you have a customer that interacts with you online, and only online, work with those preferences when you are developing the account. For example, a persona could be represented by Suzy, the epitome of the group. Use Digital Transformation as an enhancement, not a replacement.

CX 139

CX Net Promoter Score AI Artificial Intelligence 139

SurveySensum

JANUARY 26, 2024

Through insightful analysis, practical tips, and real-world examples, we aim to equip businesses with the knowledge needed to navigate and enhance their customers’ journey, leveraging the power of a robust customer feedback tool. Establishing a Strong Online Presence : In the digital age, an impactful online presence is indispensable.

Social Media 52

Social Media Touchpoint Start-ups Customer Feedback 52

Lumoa

JANUARY 9, 2018

CX transformation is no longer a nice-to-have, it's a necessity” – concludes Forrester , one of the most influential research and advisory firms in the world. Read the full answers: Ian Golding, CCXP, CX Consultant and Trainer @ijgolding | blog “CX is at a very interesting point in its evolution. Customers want you to know them.

CX 141

CX Customer Experience Artificial Intelligence Omnichannel 141

Zendesk

JULY 26, 2023

Phygital means merging physical and digital experiences into one seamless conversation, enabling customers to enjoy personalized, conversational interactions across channels. That includes virtual appointments—a holdover from Covid—which enable customers to chat online with staff about makeup options, for example. Were you fast?

Retail 52

Retail E-commerce Start-ups Customer Service 52

Uniphore

JANUARY 25, 2022

A blog post from Umesh Sachdev, CEO & Co-founder, Uniphore. Take delivery tracking, for example. However, for companies arriving late to the digital transformation age, necessity may be the mother of adoption. And take the example of Tesla. Ah, 2022, a new year. Not so fast. And it’s a two-way street.

AI 130

AI Artificial Intelligence Healthcare Legal 130

Totango

DECEMBER 6, 2021

As the business world adapted to the challenges of 2021, SaaS companies re-examined what customer success means in today’s digital-first environment. Next, we’ll explore how a digital-first approach has become the new paradigm for customer success. Customer Success Now Needs a Digital-first Approach.

E-commerce 95

E-commerce Customer Journey Map Sales Technology 95

Intercom, Inc.

SEPTEMBER 22, 2020

Gartner’s 2019 Hype Cycle for Digital Marketing and Advertising echoes this sentiment. He advises looking to Slack, Dollar Shave Club, and Zoom as examples of companies that provide a far superior end-to-end customer experience than the incumbents they disrupted. Proven strategies for creating a transformative category.

Gambling 211

Gambling B2B Education Business Growth 211

Totango

AUGUST 5, 2021

Strategies for communicating with upset customers can help you retain clients and transform escalations into opportunities. In this blog, we’ll look at some common causes of customer communication problems before presenting four effective strategies for managing difficult conversations. Misaligned expectations. Technical Problems.

Technology 118

Technology Technology Start-ups Customer Experience 118

Lightico

FEBRUARY 11, 2024

In our last blog on the subject, we covered IDP for Auto Finance in general but here we are diving a little deeper into the application process, where we often find lenders employing teams of “stare and compare” analysts and underwriters. Such outcomes underscore the transformative potential of IDP. All with our pre-training.

Data Entry 98

Data Entry Compliance Finance Unstructured Data 98

Sprinklr

SEPTEMBER 8, 2021

The reality is citizens and customers of government have more voice and more power than ever, especially with the proliferation of social media, chat, and other digital channels. In response, some agencies are finding their way to some edgy trends and technology, also touching the realms of digital transformation.

Government 72

Government Social Media CX Artificial Intelligence 72

Uniphore

DECEMBER 7, 2021

For example, a seamless handoff from an?artificial For example, by utilizing post-interaction analytics , CX leaders can uncover more effective customer service techniques for their unique market. Never Miss a Thing Subscribe to our blog for the latest industry news, updates and more from Uniphore. omnichannel experiences.

Retail 130

Retail CX Omnichannel Artificial Intelligence 130

Lumoa

MARCH 21, 2023

You read blog posts and research articles if you want to learn more about a specific topic. For example, there are plenty of good customer experience books to read if you want to learn more about customer experience. If you are a human and interact with other humans, for business reasons, physically or digitally, this book is for you.

Customer Experience 94

Customer Experience Customer Experience Management CX Start-ups 94

Comm100

FEBRUARY 1, 2022

To gain traction with prospective international students and effectively support those currently enrolled, it’s critical that schools have a digital omnichannel support system in place that allows students to connect with them on the digital channels of choice. For today’s students, digital support isn’t just preferred – it’s expected.

Omnichannel 79

Omnichannel Social Media Education AI 79

Lumoa

APRIL 21, 2022

When I started thinking about writing a piece on transforming customer support, this question immediately came to mind. But if you run a Customer Support function and you are trying to figure out how to transform it, the reality is very far from those nice words. A simple example. Believe me, I’ve been there. You’re not alone.

Non-Profits 83

Non-Profits Customer Satisfaction Outlook Technology 83

Comm100

MARCH 6, 2022

Financial institutions across the world are taking advantage of new digital technologies to improve customer experience (CX) and engagement. If credit unions want to keep up, it’s crucial they join them on this path towards digital transformation. Current members are digitally-active.

Start-ups 63

Start-ups CX Technology Technology 63

Intercom, Inc.

FEBRUARY 16, 2021

With the evolution of digital technologies, we’re now exposed to other people’s opinions, ideas, and work on an almost minute-by-minute basis. Read product blogs to help you expand your understanding of design rationale. For example, take a look at the Uber app. Originality is the holy grail of creativity.

Start-ups 283

Start-ups Transportation Innovation Technology 283

Comm100

OCTOBER 25, 2021

With digital technologies creating new opportunities to engage with students, it’s never been more important for institutions to embrace digital transformation. Find out how your institution can connect with international students through digital communication and improve engagement and retention. Get ebook now.

Education 52

Education Technology Technology Customer Experience 52

Totango

SEPTEMBER 1, 2022

Quarterly business reviews (QBRs)[LINK] have become a standard practice for software providers, but today’s QBR SaaS model is rapidly transforming. Then we’ll look at how digital technology has made the traditional QBR outdated and how AI is helping software providers increase the efficiency of SaaS QBRs. Reimagining the SaaS QBR .

Customer Journey Map 100

Customer Journey Map Artificial Intelligence Net Promoter Score AI 100

Execs In The Know

FEBRUARY 12, 2023

Digital-first enterprises should move away from disintegrated and modular technology stacks that are proving to be a disservice to the end customers today. Considering how customer needs and digitalization have evolved, enterprises need to have a holistic API strategy that is scalable and cloud-driven.

Omnichannel 52

Omnichannel B2C CX AI 52

Totango

JULY 28, 2021

In this blog we’ll share five of the most important best practices for hiring a customer success manager. A skilled success manager can help transform a distressed customer into a satisfied brand ambassador. In addition, ask candidates to share an example of how they’ve handled a similar situation in the past.

Customer Relationship 118

Customer Relationship Customer Retention Customer Satisfaction Technology 118

SurveySensum

DECEMBER 18, 2023

Things started to change when I learned more about the importance of customer feedback and how I transformed it into actionable changes. In today’s blog, I will teach you everything I have learned in the process and help you take your business marketing to another level. Another example is Starbucks. What is Customer Feedback?

Customer Feedback 52

Customer Feedback Construction Start-ups CX 52

Comm100

MARCH 14, 2022

As the private sector has adopted digital channels and technologies to improve customer experience (CX) and satisfaction, the public sector has begun to fall behind. In this blog, we’ll look at the top five reasons why live chat for government is critical in 2022. Public customer service expectations are higher than ever before.

Government 85

Government Customer Service Customer Satisfaction CX 85

Execs In The Know

OCTOBER 10, 2022

For example, advertisements on a billboard, signs in a physical store, or a company’s website copy and images are considered marketing channels. Contact channels are how customers can get in touch with a business — for example, by emailing, engaging in a live chat, or calling a contact center for support. What Is Omnichannel CX?

Omnichannel 59

Omnichannel Customer Experience Contact Center E-commerce 59

ProProfs

MARCH 1, 2019

Education is on its way to becoming the fastest growing sector in the digital age, thanks to the availability of free online resources and e-learning platforms. If you’re interested in carving a niche in the learning & development market, take a look at some of the transformations it is expected to undergo in 2019: Nanodegrees.

Education 87

Education 87

Comm100

FEBRUARY 6, 2024

This is a huge boon because the current surge in digital media is making it harder for people—pupils and working adults alike, to focus for long periods. In this blog post, you will learn some of the most effective gamification strategies and how they can benefit your higher education students and overall teaching experience.

Education 40

Education Gaming Artificial Intelligence Machine Learning 40

Customer Bliss

SEPTEMBER 15, 2016

Digital storytelling is crucial in customer experience. Before we get deep into digital storytelling and how to maximize your processes around it, let’s briefly set up why storytelling as a whole — and especially digital storytelling — is important in the current business climate. Leave some comments!

CX 95

CX Gaming Customer Experience 95

Execs In The Know

APRIL 25, 2024

To substantiate these claims, scholars from the Stanford Digital Economy Lab within Stanford HAI and the Massachusetts Institute of Technology studied the impact of generative AI deployed at scale in the customer service sector at a call center. Subitization is a technique that is used to help elementary students understand numbers.

AI 52

AI CXM Engineering Business Operations 52

ClientSuccess

APRIL 2, 2021

Guest blog post by Jay Ripton. Start off by automating the way you deliver emails and blog content to your audience. . Typically, digital marketers send emails to all the subscribers in their mailing list. This will help you deliver appropriate and custom content like emails, blogs, etc.,

Customer Experience 75

Customer Experience E-commerce Invoicing Customer Retention 75

Totango

FEBRUARY 22, 2021

Amid the constant changes from the COVID-19 pandemic last year, our customers changed the game in their own industries, adapting to the unknown with resilience and innovation by transforming their customer interactions at unprecedented speed. Get started for free today!

Gaming 62

Gaming Hospitality Hospitality Sports 62

Callminer

AUGUST 6, 2019

For example, an outbound call center focuses on the efficiency and quantity of dialed-out calls. For example, the business focus of the head of retail operations for a bank may be to increase customer retention and lifetime value. Select your call center software based on the features that are most essential to your business.

Contact Center 140

Contact Center VOC Social Media AI 140

Intercom, Inc.

JUNE 23, 2022

Software buying is undergoing a transformation, as is the case with many industries in the post-pandemic market. It was a really fun run, and I got the itch for real startup and digital marketing. And then, for software companies like the Intercoms of the world, for example, we help them build their reputation on g2.com

B2B 118

B2B Education Start-ups Agriculture 118

Intercom

FEBRUARY 1, 2022

The digital landscape has undergone major change since the arrival of COVID-19. As the masses migrated online, digital transformation has accelerated by roughly five years. As people become more digitally savvy (not to mention having been socially restricted), their desire for humanized online experiences have increased. .

Start-ups 59

Start-ups Customer Expectations Customer Feedback Customer Experience 59