Hodusoft

JUNE 8, 2022

Top Call Center Metrics and KPIs to Every Business Should Track. Running a call center is stressful as there are hundreds, if not thousands, of calls that you have to manage every day while ensuring to deliver outstanding customer service. So how do you determine the success of your business? What is your number? .

Net Promoter Score 98

Net Promoter Score Customer Satisfaction Customer Retention NPS 98

Hodusoft

APRIL 4, 2024

Enhancing CX with HoduCC Omnichannel CX Suite: An All-In-One Solution for Modern Businesses In today’s competitive business landscape, providing excellent customer experience (CX) is not only a differentiating factor but a necessity. Are you finding it challenging to provide a seamless experience across various touchpoints?

Omnichannel 52

Omnichannel CX Social Media Contact Center 52

Hodusoft

JANUARY 3, 2024

Everything You Need to Know About Contact Center as a Service (CCaaS) The introduction of Contact Center as a Service (CCaaS) heralded the beginning of a new era. An era where small and medium-sized businesses could provide similar customer service as their larger counterparts. billion by 2030. What is CCaaS?

Contact Center 59

Contact Center Omnichannel Start-ups CRM 59

Inside Customer Service

JANUARY 20, 2022

Advertising disclosure: This blog participates in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means to earn fees by linking to Amazon and affiliated sites. More companies are adding a Chief Customer Officer (CCO). How do you know if your company needs a CCO?

Contact Center 130

Contact Center CX Sales Customer Experience 130

Inside Customer Service

AUGUST 12, 2021

Advertising disclosure: This blog participates in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means to earn fees by linking to Amazon.com and affiliated sites. "We A Customer Service Tip of the Week subscriber sent me that message. What do you need to know about your boss?

Customer Service 181

Customer Service Contact Center 181

Hodusoft

JULY 26, 2023

Ameyo Alternative: A Comparison of the Best Contact Center Software If you type “ best contact center software for small businesses ” or “most affordable contact center software” or “top 10 contact center software” and type enter, you will get about a dozen of websites on the first page of the search engine results page.

Contact Center 52

Contact Center Transportation Omnichannel Customer Relationship Management 52

Hodusoft

DECEMBER 6, 2022

Contact Center Solutions For Your Enterprise: The New Keys to Success. Modern companies increasingly rely on contact center solutions in order to build loyalty and retention among customers. 84% of businesses that strive to enhance customer experience noted significant growth in their revenue.

Contact Center 52

Contact Center Omnichannel CRM Data Entry 52

Hodusoft

SEPTEMBER 7, 2022

7 Best and Effective Inbound Call Strategies For Call Centers. Accessibility is one of the essential aspects of delivering an impeccable customer service experience. The inbound contact center serves as the point of access for customers for queries, complaints, issues, and feedback. Product-related support.

Omnichannel 52

Omnichannel Social Media CRM Customer Satisfaction 52

Execs In The Know

OCTOBER 10, 2022

Customers want to connect with brands across multiple channels on their preferred platforms. These shifting expectations have paved the way for two unique but often misconstrued customer experience (CX) approaches: omnichannel and multichannel. Back to Basics: What Is a Channel?

Omnichannel 59

Omnichannel Customer Experience Contact Center E-commerce 59

Hodusoft

NOVEMBER 27, 2022

Boost Your Sales with Telemarketing Software In today’s digitally connected world a whopping 92% of customer communications still happen through business phones. The quality of your customer service relies on how effective your telemarketing efforts are. What is telemarketing software?

Sales 52

Sales CRM Omnichannel Social Media 52

Hodusoft

DECEMBER 6, 2023

Dynamic Scripting: Crafting Personalized Conversations with Call Center Software In the contemporary business world, focusing on customers’ requirements and delivering a personalized experience is essential. This is particularly critical for call centers, where customer satisfaction is paramount for the business’s success.

CRM 59

CRM Machine Learning Customer Satisfaction Gaming 59

Execs In The Know

MARCH 24, 2023

It’s these competing wishes that challenge companies to deliver automated customer experiences that don’t alienate users. This technology upgrades the agent experience by freeing up their time to develop deeper customer connections, while shoppers are able to solve most issues on their own or reach a human as needed.

Customer Experience 52

Customer Experience AI Technology Technology 52

Hodusoft

OCTOBER 4, 2023

In this blog post, we will discuss eleven practical ways through which Internet Telephony Solutions can help organizations reduce communication costs. Those who can communicate with clients, customers, and partners more cost-effectively can offer competitive pricing or invest in innovation, giving them an edge over competitors.

Compliance 105

Compliance Omnichannel Real Estate Legal 105

Callminer

APRIL 30, 2020

Given the often-hectic nature of call-based customer support, it is not at all uncommon for conflicts to arise with confused or otherwise frustrated customers. The most successful companies have solutions in place for monitoring customer interactions and analyzing customer sentiment. Be sure to apologize.

Customer Service 273

Customer Service Contact Center Start-ups Construction 273

Help Scout

AUGUST 11, 2021

One of the best ways to stay current with trends and customer needs is by following customer service blogs. Reading about the tools and techniques that other companies are using to provide excellent experiences helps inform your team and strategy on doing the same. Motivational quotes on customer service.

Customer Service 82

Customer Service Artificial Intelligence Start-ups Education 82

Beyond Philosophy

MARCH 12, 2015

I love watching what people, and Customers do. When I am reviewing an organization’s experience I am on the look out for this type of irrational behavior as this will give me many clues on how to make it much better. Pushed a button on an elevator several times when you really know it won’t make the elevator come any faster?

CEM 166

CEM Customer Experience Management Retail Customer Retention 166

SurveySensum

AUGUST 3, 2023

You have a great product that your team has worked tirelessly to develop. But you’re not quite sure how it’s being received by your customers. You’ve many questions like – Are they happy with your service? You wish you had a better understanding of their thoughts to improve your offering.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

Hodusoft

NOVEMBER 22, 2022

Why BPO Companies Must Adopt Multichannel Customer Support Center In today’s digital world, customers expect businesses to be accessible and accommodating at all times. An omnichannel call center software is the latest advancement in Unified Communication that helps BPO companies deliver seamless customer service.

Omnichannel 52

Omnichannel Social Media CRM Data Entry 52

Hodusoft

NOVEMBER 15, 2022

Streamline Your Business Processes with the Best Call Routing System With the advancement in technology, the usage of VoIP (Voice over Internet Protocol) is growing at an exponential rate. Call center software , IP PBX solutions, broadcasting software, etc. In this blog, we begin with decoding call routing and its management.

Invoicing 52

Invoicing Customer Service Sales Business Operations 52

Hodusoft

NOVEMBER 1, 2022

Customer service has become a competitive aspect for all businesses. Companies, regardless of their size, are leaving no stone unturned to improve their customer service experience. Understanding who answered the call and how they handled it is essential to providing better customer service and gaining more clients.

Net Promoter Score 52

Net Promoter Score Predictive Analytics Customer Satisfaction CRM 52

Fonolo

FEBRUARY 13, 2019

Our inboxes here at Fonolo HQ are full of great reports covering call center technology and trends. Below are four reports that we think are worth your time. By the way, don’t forget to check out the report we just released: On the Horizon: Customer Service Trends in 2019. Who wrote it: Contact Babel.

Contact Center 57

Contact Center Technology Technology CRM 57

Customer Service Life

AUGUST 26, 2019

This article was originally published on the FCR blog on July 3, 2019. Looking back on quarter two, the nonstop movement in the contact center technology space continues. In it I mention tools like Evaluagent , MaestroQA , Playvox , Qualitista , and Scorebuddy as systems worthy of your consideration. Let’s dive in.

Technology 74

Technology Technology Text Analytics Contact Center 74

Customer Bliss

OCTOBER 9, 2018

On “Donor Experience” Jeanne: We’re going to have a conversation with your folks and talk about CX, but you call it “donor experience,” right? We really focus on trying to elevate that experience for them. You went from customer experience to donor experience.

Hospitality 44

Hospitality Hospitality Non-Profits CX 44

SugarCRM

MAY 23, 2023

In our previous two blog posts, we discussed the core features of sales automation and lead management that a CRM needs to deliver complete functionality. Continuing on the same note, this blog post will discuss the core service and customer support features a CRM needs.

CRM 26

CRM Case Management Omnichannel Sales 26

SurveySensum

JULY 14, 2020

The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. It is now considered to be the key brand differentiator and a critical factor for your brand’s success and revenue growth.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Zendesk

FEBRUARY 7, 2022

Customer support is having a moment. In a highly competitive, digital-first world , providing your customers with responsive, relevant support is more important than ever. Customer support definition. What’s the difference between customer support and customer service? Customer support strategies.

Net Promoter Score 52

Net Promoter Score Social Media Start-ups Customer Expectations 52

Hodusoft

AUGUST 16, 2023

5 Ways Multi-Tenant PBX Software Can Improve Your ISP Business In the last few years, a lot has changed the way individual users access the internet. If you are an established ISP or a business looking to provide broadband services, then this blog post is just for you. What’s an ISP?

Technology 52

Technology Technology Customer Retention Entertainment 52

Shep Hyken

NOVEMBER 7, 2022

Each week, I read many customer service and customer experience articles from various resources. If You Don’t Love Your Customers, Someone Else Will by Melissa Henley. Whether you call it compassion, or kindness or respect, love for customers is key to setting your organization apart.

Customer Service 14

Customer Service Outlook Customer Loyalty CX 14

Comm100

MARCH 2, 2022

This blog will explain why credit unions must adopt digital support channels to deliver the member engagement that their current and future members expect, and how to do it smoothly and cost-effectively. As a result, members often have high expectations when it comes to customer service and credit union member experience.

Omnichannel 52

Omnichannel Non-Profits Start-ups AI 52

Intercom

JULY 26, 2022

C ustomer experience (CX), or consumer experience, is the result of every interaction or touchpoint a customer has with your brand – both with your people and your products. . Think of CX as each moment of engagement along the customer journey. What is a customer service experience?

Customer Experience 69

Customer Experience CX Omnichannel Touchpoint 69