Fonolo

NOVEMBER 6, 2018

Otherwise, how can you allocate resources between phone, email, chat, SMS messaging and social channels? Or, see this piece by friend-of-the-blog Dan Miller, writing for the Genesys blog : Contact Center to World: Reports of My Death Are Greatly Exaggerated. So, we’re all involved in a little anthropology project.

Contact Center 67

Contact Center B2C AI Customer Service 67

Zendesk

APRIL 29, 2021

Check out this conversation with Novo, a fintech startup working to improve business banking. Subscribe on Spotify , Apple Podcasts , or Google Podcasts. Fintech startups have a real opportunity to transform how customers engage with the global economy, but the stakes are high. How can fintechs build trust?

Customer Service 59

Customer Service Social Media Finance Customer Feedback 59

SurveySensum

OCTOBER 18, 2023

And responding to their feedback is not merely a courtesy – it is an important strategy for businesses that aim to become customer-centric. And responding to their feedback is not merely a courtesy – it is an important strategy for businesses that aim to become customer-centric. So, let’s jump right into it!

Customer Feedback 52

Customer Feedback Social Media Customer Satisfaction Customer Expectations 52

Lumoa

JUNE 14, 2023

According to CustomerGauge’s 2022 report , NPS sports an impressive 41% trust rating among B2B businesses – higher than any other rating system of its kind! Does it spell doom for your business? In this blog post, we’ll answer all these questions and more. Well, not so fast. Think about it. Probably not.

NPS 83

NPS Sentiment Analysis Start-ups Net Promoter Score 83

Zendesk

FEBRUARY 7, 2022

Whether it’s over email, messaging, social media or the phone, being where your customers are — and helping them solve their problems — should be a first-rate priority for any business. Why is customer support important for business growth? Why is customer support important for business growth? What is customer support?

Net Promoter Score 52

Net Promoter Score Social Media Start-ups Customer Expectations 52

SurveySensum

MAY 20, 2020

In this blog we will understand how the world is facing this disruptor and taking actions to advance to a new world. In this blog we will understand how the world is facing this disruptor and taking actions to advance to a new world. It is based on your ability to change faster than your competition, customers, and business.

Social Media 52

Social Media Customer Experience Healthcare Non-Profits 52

SugarCRM

JANUARY 17, 2018

Editor’s note: the following is a guest blog post in collaboration with Tracy Blanchard, an experienced freelance writer and business blogger, who focuses on providing advice for small businesses, customer service teams, and sales departments. Why should businesses be marketing to mobile-first customers?

Social Media 54

Social Media CRM Artificial Intelligence Sales 54

CX Journey

OCTOBER 4, 2016

As Peter states in the book: Being good to your own people is good business. If you've been following my blog for some time, you know that I'm 110% on board with that line of thinking. Google, Apple) showing people a new experience, an experience that wouldn't have existed without technology innovations that didn't exist 10 years ago.

Innovation 75

Innovation Start-ups Finance Customer Experience 75

Comm100

AUGUST 23, 2018

While some businesses have struggled to withstand the shifting tides, others have reacted in a timely enough fashion to keep up (at least minimally) with changing customer expectations. Other businesses still have not only survived, they have thrived amidst these changes. Organic Mobile Experiences Blur Channel Lines.

Customer Service 40

Customer Service Hospitality Hospitality Omnichannel 40

Intercom, Inc.

JANUARY 14, 2021

Then, I really wanted to go to Silicon Valley, so I applied for business school here in Berkeley. Then, I really wanted to go to Silicon Valley, so I applied for business school here in Berkeley. When it comes to making something people want, Hubert Palan always does his homework. Use it to make better product decisions.

Engineering 225

Engineering Start-ups E-commerce Sales 225

Intercom, Inc.

APRIL 22, 2021

That question has been on Will Larson ‘s mind for a long time. For those who don’t know him, Will has over 10 years of experience in the likes of Yahoo, Digg, Uber, and Stripe, and he’s currently the CTO of Calm , the mindfulness app that helps millions of people to lower their stress levels and sleep better. Will Larson: I would love to.

Engineering 274

Engineering Start-ups Non-Profits Construction 274

CX Accelerator

APRIL 1, 2020

You have the ear of the business so it’s time to make actionable change in how you steer the ship and substantiate claims of realized benefits. Such improvement is always going to be a tricky thing to prove, depending on the scale of your business. Or is it not as simple as that? Keeping your head when all around you are losing theirs.

CX 228

CX Machine Learning Government Gaming 228

CX Accelerator

APRIL 1, 2020

You have the ear of the business so it’s time to make actionable change in how you steer the ship and substantiate claims of realized benefits. Such improvement is always going to be a tricky thing to prove, depending on the scale of your business. Or is it not as simple as that? Keeping your head when all around you are losing theirs.

CX 182

CX Machine Learning Government Gaming 182

Intercom, Inc.

SEPTEMBER 2, 2021

If you’re short on time, here are a few quick takeaways: When a business ships very fast, overmessaging customers becomes a real concern. At a product-first company like Intercom, our product marketing team has always had a crucial role – and over the years, we have often discussed how we approach product marketing.

Start-ups 211

Start-ups Sales Engineering 211

Intercom

MARCH 9, 2023

And so, last week, we hosted a webinar to dig a little deeper into the business use cases of GPT. Will it transform the way we work and the way businesses interact with customers and prospects? We’ve brought together industry experts for a conversation on GPT and how it will shape the future of customer service.

Customer Service 64

Customer Service AI Machine Learning Technology 64

Intercom, Inc.

MARCH 23, 2018

It would be hard to do justice to such a seminal book in a single blog post, but here are the 3 key pieces of marketing advice from Hopkins that not only stand the time but are still vital in sales and marketing. The trick is discovering what makes your product and business remarkable. Hopkins was the Seth Godin of the 1900s.

Manufacturing 220

Manufacturing Sales Gaming Technology 220

Intercom, Inc.

JUNE 6, 2019

For instance, many teams build apps on Intercom so users can leverage their workflows and services within our live chat Messenger and messages. I stumbled into journalism by starting a blog, writing in English about the French tech scene. But how do you decide when to build an app for your product and what platforms to invest in?

Start-ups 190

Start-ups Non-Profits Sales Engineering 190

Comm100

JUNE 13, 2018

Holiday sales can represent anywhere between 20 and 30 percent of annual sales for retail businesses. Use these tips and best practices to make this year’s busy shopping season the most lucrative one yet. Customers can experience many types of pain points, or common problems, while doing business with a company.

E-commerce 53

E-commerce Social Media Retail Customer Service 53

Intercom, Inc.

JANUARY 10, 2019

I’m joined once again by Paul Adams (VP of Product) and Emmet Connolly (Director of Product Design) for a conversation that covers everything from bots and automation to the state of messaging. On the heels of our 2018 retrospective, we decided to take a look at what product themes and technology are likely to define the year ahead.

ML 143

ML Start-ups Machine Learning B2B 143

Comm100

FEBRUARY 6, 2018

This blog post will cover several of the top, most sought-out customer engagement tools on the market. Business Seeks Industry-Leading CRM. Business on a Budget Seeks Uncomplicated CRM. Business Seeks Industry-Specific CRM. Business Seeks All-in-One Customer Service Software. The question is a loaded one.

Social Media 42

Social Media CRM Omnichannel Invoicing 42