35 Indicators that a Company Isn’t Customer-Centric
CX Accelerator
NOVEMBER 7, 2023
Nearing full-on panic, I was relieved to see that they had charged my credit card. Surely customer support could help me sort this out. The representative on the phone went so far as to tell me that I should try calling my credit card company to see if they had any information about my flights. Again, huh?
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