Intercom, Inc.

OCTOBER 1, 2020

We discuss how we’ve approached it historically at Intercom and how this process has evolved with us to make room for a wider audience. Knowing how and when to define a roadmap, who to include and how long to plan for are key elements to finding the balanced approach that you need. Paul: Hey Des, glad to be here.

Engineering 165

Engineering Start-ups Finance Sales 165

Intercom, Inc.

OCTOBER 1, 2020

We discuss how we’ve approached it historically at Intercom and how this process has evolved with us to make room for a wider audience. Knowing how and when to define a roadmap, who to include and how long to plan for are key elements to finding the balanced approach that you need. Paul: Hey Des, glad to be here.

Engineering 165

Engineering Start-ups Finance Sales 165

SugarCRM

JUNE 8, 2023

Being an exceptional sales rep doesn’t necessarily guarantee top performance as a sales leader. And to avoid that pitfall, you’ll have to master sales pipeline KPIs and how to use them to lead your team.

Sales 26

Sales CRM Start-ups Business Operations 26

Intercom, Inc.

JANUARY 16, 2020

So too are teams of every discipline across the globe who are embracing Miro as a collaborative tool unlike any other – a vast canvas for them to create and share ideas. We hear how sharing the pain that your customers experience is key to understanding it. Andrey and his team are finding out. A virtual whiteboard on steroids.

Start-ups 249

Start-ups Engineering Sales Innovation 249

SugarCRM

SEPTEMBER 14, 2023

In its simplest definition, nurture marketing is a communication strategy designed to place content in front of prospective buyers at various points in a customer’s journey. Your company reaches out and contacts prospects, giving them the opportunity to reply back, and so on, until, hopefully, that conversation escalates into a sale.

Sales 26

Sales Artificial Intelligence Education Customer Retention 26

ClientSuccess

SEPTEMBER 30, 2020

But given the benefits, a board of these customers can be very demanding on your time and energy – so is it worth creating and managing it? If so, how should your SaaS company start building this group of trusted advisors, and what should it look like? Learn more about the customer journey in this toolkit. .

Net Promoter Score 75

Net Promoter Score Start-ups Social Media NPS 75

Totango

JULY 24, 2020

The best B2B client expansion strategies achieve this by creating more value for customers — value that they will be willing to pay for. Create Personalized Offers. The opportunity for expansion can arise at any time throughout the customer journey. Client expansion is the bird-in-the-hand approach to B2B enterprise growth.

B2B 62

B2B VOC Customer Feedback Voice of the Customer 62

Intercom, Inc.

OCTOBER 3, 2019

Val has experience in a number of different sectors, having started out as a stage manager for operas before moving onto life as a virtual assistant and eventually setting up her own consultancy firm, Fix My Churn. Here are five quick takeaways: A career journey can often be more like climbing a spiral staircase than a corporate ladder.

Start-ups 143

Start-ups Sales Customer Experience Customer Retention 143

Aquire

AUGUST 24, 2021

In this article, we’ll look at simple lead generation best practices you can implement right now to drive leads into your sales funnel and convert them into paying customers. Using these lead generation strategies will help you reach pivotal marketing and sales goals. 21 lead generation best practices to boost sales.

Sales 52

Sales CRM Social Media Start-ups 52

ProProfs

JULY 16, 2021

They say knowledge is power, so training the employees in the basics and advanced knowledge of customer service is something that can go a long way towards making a difference between a sales graph crashing or going upwards with every quarter. In this blog post, I’ll be unboxing everything worth knowing about retail training programs.

Retail 52

Retail Sales Start-ups Customer Service 52

Intercom, Inc.

AUGUST 1, 2019

“Michael is the rare CFO who also leads up marketing, which makes him the perfect person to talk us through the company’s trajectory” As the head of Intercom’s Early Stage program for Startups, the fast-growing fintech startup is one company I’ve been keeping my eye on. . billion dollars. billion dollars. Short on time?

E-commerce 36

E-commerce Start-ups B2B Retail 36

Totango

MARCH 23, 2021

A customer journey analysis helps you improve SaaS client experience and increase retention by optimizing the steps customers take in their relationship with your product and brand. When you win truly loyal customers, this journey will extend to them recommending your product to others.

Customer Journey Map 86

Customer Journey Map Scorecard Sales Customer Expectations 86

Intercom, Inc.

SEPTEMBER 19, 2019

This is the recipe for a mediocre sales team. On this week’s episode, I caught up with Steli to chat all things sales. It’s a timely conversation for us, coming hot on the heels of the release of our book Intercom on Sales last month and Steli’s own book The 2020 Startup Sales Playbook this week. to Close.com.

Sales 184

Sales Sports Start-ups Gaming 184

SurveySensum

JANUARY 31, 2024

Well, this blog will help you spot those high-value customers in the crowd, explore how their voices in customer feedback add an invaluable layer to the entire experience, and most importantly, how you ensure they keep returning for more. Wondering how will you identify your high-value customers? Enter the KPIs!

Gaming 52

Gaming Net Promoter Score Customer Satisfaction Social Media 52

Intercom, Inc.

DECEMBER 12, 2018

In this guide we’ll show you how your business can navigate the martech landscape to build a lean, productive marketing stack, and how some of the fasted growing software companies are building theirs. You might be familiar with Scott Brinker’s famous martech landscape slide. What is a marketing technology stack?

Technology 223

Technology Technology B2C B2B 223

Intercom, Inc.

APRIL 15, 2021

For Francis Brero , co-founder and CRO of MadKudu – a marketing operations platform that helps companies identify, qualify, and engage with their leads based on how likely they are to convert – this actually opens up a whole lot more possibilities.As Here are some of our favorite takeaways from the conversation. Stop automating everything.

AI 118

AI Start-ups B2B Predictive Analytics 118

Intercom, Inc.

SEPTEMBER 26, 2019

And it’s not without good reason: nearly all software products with dominant market share started as apps but grew to the point where third-party developers began building valuable integrations on top of what these companies had already created. New Relic’s General Manager, Mark Weitzel, weighs in on how you can support your developers.

Start-ups 170

Start-ups Compliance Innovation Government 170

Intercom, Inc.

NOVEMBER 23, 2022

Behind closed doors, negotiations are dragged on for months while founders and executives figure out ways to eliminate friction and create a synergy that can drive the most value of their shared cultures, processes, and systems. And today’s guest knows just how much it takes to make it work. Then, came integration.

Start-ups 118

Start-ups Sales Government B2B 118

ProProfs

APRIL 5, 2022

Lead gen campaigns not only provide an amazingly effective way to boost sales but also help save on advertising costs. Our list features a variety of tool types, so you can create a comprehensive and high-converting lead management system. . It’s easy to see why marketers consider lead generation their top priority these days.

Social Media 52

Social Media CRM Start-ups Net Promoter Score 52

Intercom, Inc.

SEPTEMBER 5, 2019

?. In the latest episode of Intercom on Product, our SVP of Product Paul Adams and I dive into this question, and unpack what the sudden rise of a new generation of “keyboard-first” apps that focus on speed says about product design and how products evolve over time. How does it change our perception of finding product-market fit?

Start-ups 138

Start-ups Engineering Sales Innovation 138

Intercom, Inc.

SEPTEMBER 18, 2019

“Prospects who chat are 82% more likely to convert than non-chatters” Done well, live chat for marketing can drive more sales, and reduce the amount of time it takes to convince a prospect to purchase in the first place. But this kind of marketing has a low success rate. It’s all about context. What is live chat for marketing?

Sales 36

Sales Start-ups Customer Retention Machine Learning 36

Totango

JULY 30, 2021

However, it then goes several steps further by helping companies act on that data to drive customer retention and growth, and foster ongoing customer value after the sale. . Have you ever tried to recreate a meal you had at a restaurant? But, somehow, it just didn’t taste the same. What is Business Intelligence Software? .

Scorecard 73

Scorecard Start-ups Gaming Customer Retention 73

Qualtrics

FEBRUARY 26, 2019

As the purveyor of all things data, they know how to incorporate insights and analysis in innovative ways to drive customer loyalty. The next stage in the journey to join Dun & Bradstreet was such an incredible opportunity! I consider myself a little bit of a right brain and left brain thinker.

Non-Profits 37

Non-Profits Customer Experience B2C B2B 37