Intercom, Inc.

AUGUST 15, 2019

If an organization’s founders aren’t designers and don’t come from a background where well-designed products played a key role in their lives, it can often be the last discipline to be brought onboard the team. You can subscribe on iTunes , stream on Spotify or grab the RSS feed in your player of choice. Short on time?

Start-ups 179

Start-ups Innovation Engineering Retail 179

Comm100

NOVEMBER 8, 2017

So, it’s time for you to assemble your live chat dream team. You want your live chat customer service experience to be top notch, so it’s no wonder you want the best and the brightest for the job. Free Download] Chat to Visit Ratio Report: Help Forecast Your Potential Chat Volume. Customer service can require a lot of it.

Customer Service 42

Customer Service Start-ups Construction Customer Satisfaction 42

Comm100

NOVEMBER 3, 2017

The problem is that social media is such a broad topic, and an effective social media team comes from a variety of knowledge levels and backgrounds. The following blog post will give you helpful training tips, social media training exercises, and a brief list of courses that will help your social media team rise above and beyond.

Social Media 45

Social Media Social Listening Start-ups Legal 45

Intercom, Inc.

DECEMBER 2, 2021

For the very first time, we’re releasing Engineer Chats , an internal podcast here at Intercom about all things engineering. Previously hosted by Jamie Osler , a Senior Product Engineer at Intercom for over seven years, it’s now up to Principal Systems Engineer Brian Scanlan to pick up the baton and keep the chats going.

Engineering 178

Engineering Legal Start-ups Compliance 178

Comm100

NOVEMBER 29, 2021

If you’re reading this, you likely have either just implemented live chat on your website or are thinking about it. If you’re the latter, let us help you make your decision – 75% of people prefer live chat over any other channel and it leads to a 40% increase in conversion rate. Set up live chat across your site.

Start-ups 79

Start-ups AI Customer Service Technology 79

SurveySensum

JULY 14, 2020

Customer Experience has become a top priority for businesses in 2020. Here is a list of 150 Global Customer Experience Thought Leaders and Influencers who have taken Customer Experience to the whole new level. The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! LinkedIn : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Intercom

DECEMBER 17, 2018

Live chat is a powerful tool , but only when it’s used properly. If you want to support customers with live chat, you’ll need to make smart decisions about where it’s added to your site, how your customer service team will use it, and how it integrates with your other support processes.

E-commerce 108

E-commerce Touchpoint Start-ups AI 108

Intercom, Inc.

DECEMBER 12, 2018

In this guide we’ll show you how your business can navigate the martech landscape to build a lean, productive marketing stack, and how some of the fasted growing software companies are building theirs. Sure, you can compare different software packages by their features, but that’s like marrying someone based on their dating profile.

Technology 223

Technology Technology B2C B2B 223

Zendesk

AUGUST 24, 2021

A B2B (or business-to-business) company sells products or services to other companies. So, B2B customer service is the assistance or advice that a B2B provides to another business that’s using its product or services. The process for B2B customer service can differ significantly from B2C customer service.

B2B 98

B2B Customer Service B2C Finance 98

Intercom

AUGUST 2, 2023

In today’s fast-paced and competitive business landscape, innovation has become quite the buzzword. She discovered that with a touch of creativity and a strong focus on making things easier for the customer, any business can craft delightful experiences that build loyalty and gain a competitive edge in today’s market.

Innovation 52

Innovation CX Non-Profits AI 52

Intercom, Inc.

APRIL 15, 2021

And so naturally, he’s got some strong opinions about automation, AI, and how they can help you create better experiences for both potential and existing customers. Oh, and we’ve also chatted about what our favorite Nicolas Cage movie (yes, you read it right) can teach us about life – and ultimately, ourselves.

AI 118

AI Start-ups B2B Predictive Analytics 118

Aquire

AUGUST 24, 2021

In this article, we’ll look at simple lead generation best practices you can implement right now to drive leads into your sales funnel and convert them into paying customers. Clearly define what a lead means to your business. Implement live chat to generate leads. Let’s dive in. Consider the end-goal first.

Sales 52

Sales CRM Social Media Start-ups 52

Zendesk

AUGUST 24, 2021

A B2B (or business-to-business) company sells products or services to other companies. So, B2B customer service is the assistance or advice that a B2B provides to another business that’s using its product or services. The process for B2B customer service can differ significantly from B2C customer service.

B2B 52

B2B Customer Service B2C Finance 52

Totango

MAY 22, 2020

Perhaps your business is just beginning to dip its toes into the wave of the future—or, perhaps you already have a remote Customer Success team, but recognize that there is room for improvement in their communication or operations. Kids, pets, and noisy neighbors are common distractions, but they can be coped with.

Start-ups 62

Start-ups Technology Technology 62

Comm100

FEBRUARY 10, 2022

Personalizing customer service is key for brands to interact with their target audience and set themselves apart from the crowd, especially when 90% of online shoppers are more likely to do business with brands that offer personalized experiences. Why does personalized customer service matter? Let’s take at some of these benefits in detail.

Customer Service 52

Customer Service Social Media Omnichannel Customer Acquisition 52

Intercom, Inc.

DECEMBER 20, 2018

Sujan has seen first-hand just how powerful chatbots can be – greater efficiency, accelerated sales cycles and better customer experiences. He joined me for a chat about everything from how to deploy chatbots effectively to strategies for balancing automation and human connection. Your customers are smart and can see through fakery.

Sales 151

Sales Start-ups E-commerce Non-Profits 151

ProProfs

JANUARY 9, 2020

These statistics reinforce the fact that customer service is a critical factor in any business, irrespective of the industry. It can make or unmake a business. This is what this blog post is going to discuss. Like training in any other area of business, customer service training has gone online in recent years.

Customer Service 52

Customer Service Social Media Gaming Omnichannel 52

ProProfs

JUNE 29, 2023

Having to manually grade scores of test papers can be a mind-numbingly tedious experience. Now you can save loads of time that you can invest in other activities aimed at furthering your objectives. There are several other ways they can be super beneficial for educational or business requirements. What are they?

Education 52

Education Compliance Start-ups Sales 52

Intercom, Inc.

APRIL 2, 2020

We’ve also chatted to others more directly about their current circumstances. We’re all trying to find our way in unchartered waters – and it can be a challenge, whether personally or professionally. Worry about the people first and the business later is a mantra many are adopting. Adapting to new demands.

E-commerce 260

E-commerce Retail Start-ups Education 260

Comm100

OCTOBER 17, 2017

In 2013, Amy’s Baking Company became famous overnight after premiering on a particularly dramatic episode of Gordon Ramsay’s “ Kitchen Nightmares ” – a reality TV series that followed Ramsay’s attempts to help struggling food establishments improve their business. How can social media customer service help? Download Now.

Social Media 49

Social Media Customer Service Start-ups Customer Survey 49

ProProfs

MARCH 30, 2022

Constantly coming up with new ways to interact with your audience can be tough, but you can always create quizzes, especially using WordPress quiz plugins for your website! Today, it’s a known fact that quizzes can hook readers and keep them on websites for hours. Add images and videos to questions. Countdown timer.

Social Media 52

Social Media Start-ups Education Entertainment 52

Comm100

FEBRUARY 6, 2018

This blog post will cover several of the top, most sought-out customer engagement tools on the market. Business Seeks Industry-Leading CRM. Business on a Budget Seeks Uncomplicated CRM. Business Seeks Industry-Specific CRM. Company with Reliable CRM Seeks Hassle-Free Live Chat Software.

Social Media 41

Social Media CRM Omnichannel Invoicing 41

Comm100

FEBRUARY 7, 2018

It happens to many businesses. Imagine you’ve purchased what seems like the perfect customer engagement software for your company — the one that will take your customer relationships and revenue to the next level. Here’s a quick glance at the pitfalls to avoid: Stiff Contracts Can Lock Companies In.

CRM 41

CRM Social Media Start-ups Touchpoint 41