SurveySensum

SEPTEMBER 6, 2023

This involves specific strategies that we’ll discuss in this blog. Personalized Messages: Send tailored messages, using their names and referencing their past purchases. Take the HubSpot Partner Program for example. In this program, HubSpot’s loyal users and trusted agencies become partners.

NPS 52

NPS Social Media Net Promoter Score Customer Loyalty 52

Totango

AUGUST 25, 2022

Then, we’ll dive into how customer engagement is measured and which key performance indicators (KPIs) are important, a topic further discussed in this excellent post by Matrix Partners serial entrepreneur and venture capitalist David Skok. Are the new tutorials and guides helping new users or are they still getting lost?

Net Promoter Score 96

Net Promoter Score Customer Acquisition NPS Customer Journey Map 96

Uplifting Service

MARCH 17, 2020

But we also must provide new types of service for our colleagues, partners and customers. The 7 Rules of Service Leadership is a guide for leaders driving service culture change. However, you can use it equally effectively during this crisis, as a guide for responding to the culture changing around you.

Social Media 83

Social Media Government Innovation Gaming 83

Comm100

APRIL 27, 2020

This diversity in communication channels requires that companies structure their workflows and route incoming messages efficiently to deliver on the omnichannel promise. Having one platform that manages all digital channels is necessary to set up routing like this to assign messages from the right channel to the right agent.

Omnichannel 59

Omnichannel CRM Customer-Centric Organization Social Media 59

Totango

OCTOBER 8, 2020

Customers continue to base their renewal decisions on financial realities, emotional connection, and the trust they have that their business partners and process will continue to hold up during a crisis. A wonderful example of this personalized engagement is messaging regarding the celebration of customer achievements.

Customer Retention 63

Customer Retention Scorecard B2B VOC 63

Hodusoft

FEBRUARY 29, 2024

In this blog post, we have listed the challenges MSPs’ call centers usually face, seven alarming signs that can indicate something is wrong in the call center operations, and six effective solutions. Employee Burnout The demanding nature of technical support can lead to employee burnout.

Artificial Intelligence 52

Artificial Intelligence Social Media Compliance AI 52

Callminer

AUGUST 1, 2017

Hosted UC solutions can cater for everything within a contact center, from inbound, outbound and even internal communication calls/messages. Presented in a step-by-step, interactive format, agent scripts built with Zingtree guide contact center reps through every step of a call, so they always know exactly what to say (and when to say it).

Contact Center 334

Contact Center Real Estate Start-ups Sales 334

Customer Service Life

SEPTEMBER 21, 2017

I had been managing a support team for a few years when my employer partnered with an outside group on a new business venture called Phone.com. They later add chat and other real time messaging to the mix before finally offering phone support. Establish a voice and style guide. Know and track the right KPIs.

Customer Service 68

Customer Service Net Promoter Score Social Media Start-ups 68

Zendesk

JUNE 15, 2021

In this guide to customer advocacy, we’ll explore: What is customer advocacy? Oftentimes, these customers will come to you simply because they’re excited about your product and want to partner with you. They can use that input to suggest improvements to your products or services and hone their sales pitches and messaging.

Sales 64

Sales Net Promoter Score Social Media CRM 64

Execs In The Know

OCTOBER 20, 2022

Your guide to securing the right-fit contact center provider when it comes to culture and employee experience. A successful contact center provider immerses agents in the brand from day one through physical and digital spaces that express your brand story, voice, values, and messaging. Guest blog post written by ibex.

Contact Center 52

Contact Center CX Start-ups Finance 52

Zendesk

MAY 12, 2021

So, the travel loyalty program company partnered with Zendesk to scale support on Messenger. Use the information you learn from your customer retention software to guide training for your team and put new policies in place. They read a few blog posts, signed up for your newsletter, and then contacted your sales team—awesome!

Customer Retention 52

Customer Retention Net Promoter Score Touchpoint CRM 52

Intercom, Inc.

AUGUST 21, 2019

Online marketing content has long been dominated by brands creating product descriptions, how-to guides, branded articles, and blog posts to promote their business. Review sites can be a great partner if you are entering a new market. Take time to personalize your message. That is why peer-to-peer content is on the rise.

Start-ups 172

Start-ups Customer Acquisition B2B Business Operations 172

Callminer

AUGUST 6, 2019

In this guide, we’ll help you make more informed buying decisions by describing the various types of call center software, offering expert tips and guidance for choosing the best software solutions for your needs, as well as best practices for utilizing and implementing your call center software suite. Use the software to improve service.

Contact Center 140

Contact Center VOC Social Media AI 140

SurveySensum

NOVEMBER 3, 2023

In this blog, we’ll explore seven customer service trends for 2024. They provide quick answers and guide you through simple problem-solving, saving you time and frustration. By consistently offering valuable assistance, companies become trusted partners in your life.

Customer Service 52

Customer Service E-commerce AI Customer Satisfaction 52

ClientSuccess

OCTOBER 10, 2018

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. Have clear communication and customize the message when needed. It’s imperative to understand your audience and tailor the message appropriately.

Start-ups 70

Start-ups Customer Relationship Management Business Consulting Engineering 70

Qualtrics

JUNE 6, 2019

He focuses on designing personalized experiences for customers and partners based on their lifetime health journey. Donald Miller – Miller is the CEO at StoryBrand and he helps companies clarify their message so customers engage through online courses and in-person workshops.

Transportation 33

Transportation Entertainment Sports Social Media 33

Comm100

NOVEMBER 27, 2017

Her message, Johns said, “was not so much one of outrage at Obama’s statement, but rather a ‘look what we do well’ statement.”. I have a video message to share with you about this industry leading action. If you’re caught cheating on your partner, it’s safe to say that you should apologize to your significant other.

Social Media 116

Social Media Non-Profits Legal Manufacturing 116

Intercom, Inc.

SEPTEMBER 26, 2019

Former Head of Marketing at MadKudu, Liam Boogar-Azoulay, on ensuring you value customers and partners. Twilio, I need it for text messages. Box Platform, which now includes more than 175 partners, has exponentially grown the company’s addressable market. So those are developer tools for sure. Are they platforms? I’m not sure.

Start-ups 170

Start-ups Compliance Innovation Government 170

Intercom, Inc.

DECEMBER 18, 2018

Plain and simple, email marketing is the tactic of sending marketing messages via email. Every now and then, a marketer will publish a blog post claiming email marketing is dead, usually shortly after the creation of a popular new tool or social media network. Personalized messaging. What is email marketing?

Start-ups 150

Start-ups Non-Profits Social Media Sales 150

SurveySensum

JULY 14, 2020

He is the author of ‘Be Your Customer’s Hero’, the founder of the popular Customers That Stick® blog, the Co-Host of the Crack the Customer Code podcast, and the creator of multiple virtual training courses on customer service and experience. The Honest and Practical Guide to Customer Experience.’

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Hodusoft

FEBRUARY 22, 2024

In this blog post, we discuss the ways IP PBX has transformed the communication landscape for MSPs and how you can handpick the right IP PBX solution for your MSP business. IP PBX revolutionizes communication within businesses by providing a unified platform that integrates voice, video, and messaging functionalities.

Innovation 52

Innovation Technology Technology Gaming 52

SurveySensum

SEPTEMBER 25, 2023

In this blog post, we will discuss the importance of customer feedback for video marketing and share tips on how to collect and use feedback to improve your video marketing strategy. This information can help you shape your message, refine your storytelling, and adjust your tone to better resonate with your viewers.

Customer Feedback 52

Customer Feedback Social Media Sentiment Analysis Text Analytics 52

Fonolo

AUGUST 4, 2020

Here’s your complete guide to improving customer perception of your business. We often think of word of mouth in the literal sense but these days it’s far more; customer reviews, social media, and micro-blogs are all word of mouth too. The most consistent message will be the one that people base their opinion on.

Social Media 120

Social Media Sports Net Promoter Score Customer Satisfaction 120

Comm100

DECEMBER 15, 2020

(If you’re not, will cover it quicky in this blog later). Now, you’ll be deciding which live chat vendor you should choose to partner with to help your clients take their customer service & support up a level. Check out more of our partners here ). Trusted by customers and partners. Live Chat Buyer's Guide.

Compliance 52

Compliance Omnichannel Contact Center Start-ups 52

ClearAction

AUGUST 6, 2019

Marketing impact is greatest when every group is guided by customer experience insights in daily decision-making. This informs the messaging hierarchy and high-level content. Product Marketing: Voice-of-the-customer data from new and existing customers guide innovation with product and development teams.

Customer Journey Map 48

Customer Journey Map Net Promoter Score Social Media NPS 48

Intercom, Inc.

DECEMBER 12, 2018

In this guide we’ll show you how your business can navigate the martech landscape to build a lean, productive marketing stack, and how some of the fasted growing software companies are building theirs. Intercom’s blog is the growth engine that powers much of Intercom’s marketing and it in turn is powered by WordPress. Promote it.

Technology 223

Technology Technology B2C B2B 223

SurveySensum

APRIL 8, 2024

Utilizing SEO tools to identify trending topics and relevant keywords can guide your content creation process. Diverse Content Formats: Experiment with various content formats, including blog posts, videos, podcasts, and infographics. Different formats can help you reach and engage with different segments of your audience.

Social Media 52

Social Media Engineering Customer Feedback Innovation 52

Intercom, Inc.

FEBRUARY 22, 2018

Casey Winters , Growth Advisor in Residence at Greylock Partners. It’s guiding people toward that up and running, cool and capable stage. In terms of new products, some of the messaging products like Telegram have very smooth onboarding. Joanna Wiebe on testing your onboarding messaging. Slack is especially good at this.

Start-ups 194

Start-ups Education Engineering Sales 194

Zendesk

APRIL 18, 2022

They may have requested a demo, called your sales department, or sent an email/message indicating their interest in a particular product or service. Write white papers as a lead magnet, create videos, and publish blogs—then continue to track clicks, and optimize accordingly. Run an A/B test. Most companies don’t.

B2B 98

B2B B2C Sales Social Media 98

Callminer

SEPTEMBER 5, 2017

Nabahat Shanza is a professional content writer for the blog of Dialer360. The current trend of website optimization through A/B testing, guiding users with AI chat bots, and creating communities and knowledge bases for self-help, leave a call center manager wondering whether customers still need human assistance at all. nabahatShanzA.

Mystery Shopping 140

Mystery Shopping Legal Contact Center Start-ups 140

Intercom, Inc.

DECEMBER 16, 2021

A mathematician by training and growth expert by trade, Andrew led Uber’s Rider Growth teams in the pre-IPO period, and for the past three years, he’s been a general partner at Andreessen Horowitz, the most widely-known VC firm on the block. How do you solve the zero users conundrum? And so, this is the sympathy I have for Google.

Start-ups 138

Start-ups Gaming B2B Social Media 138

Comm100

JUNE 13, 2018

During the holiday season, smart, targeted marketing (rather than an onslaught of messages) is the key to a successful advertising experience. E-commerce businesses can then set automated proactive chat messages to engage website visitors with personalized content directly on their webpage. Offer Shareable Wish Lists.

E-commerce 52

E-commerce Social Media Retail Customer Service 52

ClientSuccess

AUGUST 22, 2018

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. What are one to three books, blogs, or thought leaders that have greatly influenced your career, and why? Ultimate Guide to SaaS Customer Success Metrics.

Start-ups 41

Start-ups Engineering Customer Experience 41

Comm100

OCTOBER 11, 2017

This blog post will show you what makes a jointly-owned social media customer service strategy so necessary, and will walk you through how to implement one yourself. White Paper] The Guide to Becoming a Top Performing Live Chat Operator. Repetitive, Robotic, and/or Outdated Canned Messages. Lower Quality Service.

Social Media 46

Social Media Customer Service Start-ups Omnichannel 46

Comm100

NOVEMBER 14, 2017

A great way to keep your knowledge up to date is to follow some groups and message boards that are relevant to your industry and chosen field. Twitter’s strength is in its brevity and immediacy, versus the more structured blog posts and articles that are prevalent on other sites. Some things to look for are: Mentors.

Customer Service 43

Customer Service Social Media Contact Center Start-ups 43

Intercom, Inc.

FEBRUARY 21, 2019

Ryan advocates selling authentically and being a trusted partner for your customers. G2 does a great job of suggesting the first app for new prospects who are seeking a specific solution, but Ryan sees great potential in becoming a trusted partner that solves problems the customer hasn’t thought of yet. How do we fix that?”

Education 123

Education Start-ups B2B Sales 123

Intercom, Inc.

JANUARY 28, 2021

The interesting space was how innovative organizations were partnering with the government to reach people at a time when folks really needed help. Amanda: We really are partners with the government. That’s always been true. We take this relationship from the very beginning and sit down with caseworkers.

Government 249

Government Start-ups Innovation Technology 249