Totango

APRIL 4, 2024

One tool that Katie finds helpful in her role is a RACI matrix that designates accountability to relevant stakeholders involved in a project, task, or decision. When leaders within both functions work together, they will likely remove red tape and process rigidity, making everyone feel like they’re on the same team.

Sales 90

Sales Start-ups Gaming Customer Satisfaction 90

Beyond Philosophy

JUNE 4, 2018

Once we act, we pass the point of no return on our decision. In other words, once we take action on a decision, we are less likely to change our decision—even when we run into challenges. Making Up Your Mindset. Now subtract 2. Now subtract 2 more. Now subtract 2 again. It’s all a matter of mindset.

Gaming 144

Gaming Government Customer Experience 144

Hodusoft

MAY 10, 2024

In this blog post, we will discuss everything about virtual call centers and contact centers, starting from what they are, history and evolution, benefits they offer to contemporary businesses, and how to choose the right virtual call center and contact center software. That also makes these support centers far more cost-effective.

Contact Center 52

Contact Center Social Media Compliance Artificial Intelligence 52

Win the Customer

SEPTEMBER 8, 2023

In the dynamic world of startups, where every decision can make or break a company’s future, customer experience (CX) stands out as a critical factor for success. It’s not just about having a great product or service; it’s about how you make your customers feel when they interact with your brand.

CX 59

CX Social Media Touchpoint Customer Acquisition 59

Customer Think

JANUARY 19, 2022

There are 2 kinds of people. One never asks for directions One always asks for directions (or at least is not hesitant to ask) In a past Tips on Thursday newsletter, I wrote about taking the initiative, finding your own course of action, and making a decision based on experience, availability, practicality, etc.

Customer Service 67

Customer Service 67

Totango

OCTOBER 13, 2021

You can also use downgrades as data to gain insight into where customers are experiencing issues with your product, allowing you to make adjustments and improvements. You can also use downgrades as data to gain insight into where customers are experiencing issues with your product, allowing you to make adjustments and improvements.

Start-ups 104

Start-ups Sales Customer Experience Customer Service 104

Beyond Philosophy

MAY 4, 2023

Make some long-term decisions and long-term bets. Rule #2 : Have the right mindset. Several readers and listeners of the podcast have reached out to me recently, asking for advice on how to start a consultancy. So, let’s look at the rules first and then dive deeper into what I mean by them. Have the right mindset.

Start-ups 78

Start-ups Gambling Social Media Education 78

Aquire

JULY 6, 2021

And even after purchasing, there’s still the setup, making sure they’re getting the most out of it, and so on. We can therefore make a number of distinctions. On the other hand, if it’s the actual decision-maker you’re talking to, you might want to think about a strategy that is much more focused on business results and KPIs.

B2B 116

B2B Customer Journey Map B2C Touchpoint 116

Fonolo

FEBRUARY 11, 2021

By revisiting your business’ goals and values, you can make a much-needed pivot to improve the impact your call center has on your company — and more importantly, your customers! Make data-driven decisions with KPIs. But are you leveraging this data to make necessary changes to your operations? cx #cctr… Click To Tweet.

Start-ups 141

Start-ups CX Technology Technology 141

Totango

DECEMBER 1, 2021

In this blog, we’ll look deeper at what an agile customer success strategy means and why you can benefit from using one. These characteristics make an agile approach personalized, engaging and flexible. Making CS management more responsive to real-time conditions. Making personalized customer success management scalable.

Innovation 98

Innovation Government Customer Journey Map Technology 98

Beyond Philosophy

JANUARY 23, 2019

Reasons: People need a reason to make a purchase, so they might be using a proxy reason that is related to their purchase but not necessarily the real reason. Resources: People have a limited amount of cognitive reserves, and they don’t like to use them up, so they like for many buying decisions to be easy. 1: Reference Points.

CX 144

CX Start-ups Customer Experience 144

Execs In The Know

APRIL 7, 2024

By providing clear data that the team can use to make educated decisions on how to optimize processes. Think of them instead as a way for the team to think holistically about how your individual needs can be addressed to make the team function like a well-oiled machine.

Scorecard 52

Scorecard Start-ups Education Customer Experience 52

Hodusoft

SEPTEMBER 6, 2023

In this blog post, we have discussed key things about generating leads and how outbound call centers play a crucial role in lead generation. In this blog post, we have discussed key things about generating leads and how outbound call centers play a crucial role in lead generation. Outbound call centers come in many shapes and sizes.

Customer Retention 96

Customer Retention Sales Contact Center Artificial Intelligence 96

Comm100

MAY 31, 2023

This blog will explore five marketing strategies to increase enrollment that are cost-effective, proven, and easy to adopt. When a student is choosing which school to attend, family members can wield a significant influence in the decision-making process. Since 2017, postsecondary enrollment in the US has fallen by 9%.

Education 72

Education Social Media Finance Engineering 72

Steven Van Belleghem

JUNE 6, 2023

Lead Companies with a successful customer centric culture – from Apple and Amazon to Starbucks and Glossier – stand out with these 2 things: they have a strong customer vision and leaders who show with their decisions and actions that they will always and forever put the customer first.

Construction 62

Construction Engineering Retail CX 62

SurveySensum

FEBRUARY 27, 2024

So, with this blog, we will dive deep into strategies, best practices, and insights aimed at creating a thriving and fulfilling work environment for employees and boosting employee experience at all levels. In fact, happy and satisfied employees are 13% more productive than unhappy and dissatisfied employees. Where would you prefer to work?

Healthcare 52

Healthcare Net Promoter Score Start-ups Customer Satisfaction 52

Beyond Philosophy

SEPTEMBER 11, 2019

The intuitive system makes easy, automatic decisions. In creating a customer experience, you need to be thinking about how you can help your customers make easy, intuitive choices. In creating a customer experience, you need to be thinking about how you can help your customers make easy, intuitive choices.

Customer Experience 148

Customer Experience CX Sales 148

Hodusoft

FEBRUARY 29, 2024

In this blog post, we have listed the challenges MSPs’ call centers usually face, seven alarming signs that can indicate something is wrong in the call center operations, and six effective solutions. 7 Key Indicators Your MSP Call Center Needs a Revolutionary Shift For Managed Service Providers (MSPs), a call center is extremely crucial.

Artificial Intelligence 52

Artificial Intelligence Social Media Compliance AI 52

Futurelab

MARCH 20, 2022

Here’s a blog post about how to improve the employee experience across the five stages of the employee lifecycle. These changes drove GetFeedback , the agile customer experience (CX) management solution by Momentive, to conduct research among 2,200 CX professionals worldwide. How exactly has the industry evolved? Their words, not mine.)

CX 130

CX Start-ups Customer Experience Customer Expectations 130

Execs In The Know

FEBRUARY 9, 2023

Degree of difficulty to solve: 7 out of 10 Execution: Decision-Making Once you’ve determined what you need to know, the next step is using all that data to make the best possible decisions. How do you combine statistical analysis in prescriptive analytics and your experience and intuition to make the best possible choice?

Sports 52

Sports Social Media Actionable Insights Start-ups 52

Totango

OCTOBER 13, 2021

You can also use downgrades as data to gain insight into where customers are experiencing issues with your product, allowing you to make adjustments and improvements. You can also use downgrades as data to gain insight into where customers are experiencing issues with your product, allowing you to make adjustments and improvements.

Start-ups 79

Start-ups Sales Customer Experience Customer Service 79

Beyond Philosophy

SEPTEMBER 22, 2016

Using another team’s research, he described a human brain as having two ways of thinking, the fast, intuitive way (which he calls System 1), and the slow, rational way (which he calls System 2). Sometimes the System 2 thinking overrules the System 1 conclusion outright. In fact, System 2 lets System 1 take the lead most of the time.

Customer Experience 127

Customer Experience 127

TeamSupport

MARCH 3, 2021

In Part 1 of this blog series we introduced the new imperative for customer support and customer success—achieving success for your customers… and for your bottom line. That’s what we explore in Part 2. Reducing churn is no longer about stepping in and trying to “save” a customer once they have already made the decision to leave.

B2B 98

B2B Customer Retention Customer Relationship Customer Feedback 98

SurveySensum

JANUARY 30, 2024

This blog will not only provide CX interview questions that delve into the candidate’s understanding of CX but also help you select the ideal candidate for your company. A few months ago, I interviewed candidates for the Customer Experience Head position in our team. ” “How do you define a successful customer experience?

CX 52

CX Customer Experience Customer Feedback Customer Satisfaction 52

TeamSupport

AUGUST 24, 2020

But if you don’t understand them, you can’t build the strategies and appropriate actions to make a positive impact. Quality data—and the right customer experience management tools–-enable you to view what is actually happening in your support operations, spot trends, and ultimately make good business decisions.

B2B 97

B2B Start-ups Customer Experience Management Customer Service 97

Totango

MARCH 15, 2022

In this blog, we’ll show you how to scale customer success team pursuits without slipping into some of the most common pitfalls. Mistake #1: Making the Wrong Staffing Decisions. One easy mistake to make when you scale customer success team size is hiring the wrong people.

Start-ups 97

Start-ups Technology Technology CRM 97

SurveySensum

AUGUST 2, 2023

And making the wrong choice can lead to wasted time and resources. In this blog, we’re going to talk about which surveys to take across the B2B customer experience journey with question examples of each industry. Elevate your B2B SaaS Customer Experience Journey with SurveySensum 2. We’ve all been there.

B2B 52

B2B Customer Experience Manufacturing Touchpoint 52

SurveySensum

JANUARY 22, 2024

Success isn’t just about playing the right notes, but also about making sure that every person involved (stakeholders) is happy with how everything sounds. They can be anyone from the clients or customers who want the final product to be perfect, to the team members who do the work, to the investors who want to make a profit.

Start-ups 52

Start-ups Government Customer Satisfaction Customer Feedback 52

Totango

AUGUST 23, 2022

B2B Customer Journey Touchpoints: A Guide for CS Teams. B2B customer journey touchpoints mark the roadmap toward successful outcomes for clients and CS teams. In this way, customer journey B2B touchpoints serve as a powerful tool for increasing the effectiveness of your customer success strategy. What functions the interaction serves. Tech support.

Touchpoint 117

Touchpoint B2B Customer Journey Map Social Media 117

SurveySensum

OCTOBER 11, 2023

But that’s not all; this blog will also explore other aspects such as AskNicely’s alternatives, competitors, and shortcomings. Limited customization Some businesses find that AskNicely’s customization options are limited, making it challenging to tailor surveys and dashboards to their specific branding and needs.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

Beyond Philosophy

AUGUST 18, 2015

We like to think we make logical decisions based on rational thinking all the time, but we don’t. Kahneman describes our brains as having two ways of thinking, which he refers to as System 1 and System 2. System 2 is slow, takes much energy to do, and is based on logic. We all do irrational things.

Gaming 165

Gaming Customer Experience Customer Service 165

SurveySensum

OCTOBER 12, 2023

So, with this blog, we will talk about the top 7 InMoment alternatives and competitors that you can explore for effective feedback management. It is because customer review provides honest feedback on the product and helps in your purchase decision. This will help you choose the right and the best InMoment alternatives.

Text Analytics 52

Text Analytics Actionable Insights NPS Customer Feedback 52

Beyond Philosophy

OCTOBER 18, 2019

We talk a lot about the difference between the two ways our brains think about things to make decisions, e.g., the Intuitive System and the Rational System. If your customers are making decisions intuitively, then that’s better than customers thinking about it. The two serve as two decision-making systems.

CX 90

CX Education Customer Experience Customer Experience Management 90

Intercom, Inc.

FEBRUARY 16, 2021

Originality is the holy grail of creativity. But does true originality exist in design or is it always influenced by what came before? Let’s be honest: creativity is a nebulous landscape. With the evolution of digital technologies, we’re now exposed to other people’s opinions, ideas, and work on an almost minute-by-minute basis. Not convinced?

Start-ups 283

Start-ups Transportation Innovation Technology 283

Zonka Feedback

OCTOBER 1, 2022

However, if you keep on improving your product from time to time, you can make it to the leading position in the market. With the constantly evolving needs of the users, product developers have to keep their products improving and updating to make the users’ lives easier. There can be no perfect product on the globe.

Social Media 96

Social Media Net Promoter Score Customer Satisfaction NPS 96

Beyond Philosophy

JULY 31, 2019

The intuitive system makes easy, automatic decisions. In creating a customer experience, you need to be thinking about how you can help your customers make easy, intuitive choices. In creating a customer experience, you need to be thinking about how you can help your customers make easy, intuitive choices.

Customer Experience 122

Customer Experience Artificial Intelligence CX Sales 122

Intercom, Inc.

NOVEMBER 20, 2018

This makes sense given the likely resource constraints and the value to be gained from getting in front of customers from day one. Seniority (are they likely to have decision making authority and budgetary sign-off?). Other characteristics of relevance to a purchase decision e.g. post funding, VC backed etc.

Sales 178

Sales B2B Start-ups Education 178