How Emotional Intelligence Drives CX Success
Uniphore
NOVEMBER 18, 2021
27 basic emotion types —which is why it’s no surprise that a person’s feelings can be difficult for the next person to comprehend, let alone for a computer to analyze and capture. Amazon is honing its Alexa AI tool ?to assesses a person’s emotional state, including their mood and attitude, using advanced algorithms.
Let's personalize your content