Hodusoft

DECEMBER 6, 2023

By embracing dynamic scripting, businesses operating call centers can easily improve the quality of customer relations, offering a positive place that ensures customers’ expectations are being met each time they get in touch with an agent. Let’s explore how dynamic scripting is essential in the real world.

CRM 59

CRM Machine Learning Customer Satisfaction Gaming 59

Totango

JUNE 11, 2021

In this blog series, we discuss different Totango integrations that help to harness the powers of all of your technology platforms into one dynamic system. Unlike basic operational data storage, these warehouses contain comprehensive historical data that organizations can rely on to help make informed decisions. Microsoft SQL Server.

Finance 63

Finance Start-ups Sales Technology 63

SurveySensum

FEBRUARY 14, 2024

In this blog, we’re going to delve into the best employee feedback tools. But it’s not just for the employees – these employee feedback tools give managers and HRs real-time data to make smart decisions and improve the workplace vibe. And that’s why you’re here, isn’t it?

Close the Loop 52

Close the Loop Start-ups Text Analytics Outlook 52

SugarCRM

SEPTEMBER 26, 2023

A growing number of businesses are eager to invest in predictive data analytics to accelerate their CX strategies. One perfect example of leveraging CRM systems is running analytics on invoice information in your ERP tool to help predict and offer your sales and marketing teams actionable insights.

CRM 26

CRM AI Sentiment Analysis Invoicing 26

Lumoa

JUNE 9, 2020

Typically, customer experience and UX professionals rely on tools like Google Analytics or Hotjar to understand what their customers are doing and feeling. Take the time to understand where and why your purchasing process doesn’t hold up, and dedicate resources to fixing it.

Customer Experience 83

Customer Experience Customer Feedback Manufacturing Start-ups 83

ECXO

MARCH 24, 2024

It is an exciting time to be a customer, with technology providing a level of personalization never before seen. AI-powered chatbots, for instance, can engage with customers 24/7, provide personalized responses, and offer real-time solutions. This data helps in understanding their buying patterns and preferences.

AI 52

AI Customer Experience Social Media Machine Learning 52

CX Journey

JANUARY 11, 2017

It appeared on their blog in August, 2016. This is where I think there is a real opportunity for customer experience professionals. It’s time to do something with all of that data. It's time to forecast the future and remedy the present. Predictive analytics and, more importantly, prescriptive analytics.

Predictive Analytics 64

Predictive Analytics Unstructured Data Education Customer Experience 64

Intercom, Inc.

DECEMBER 19, 2018

The best of the blog. Significant digits: 240 blog posts, 18 videos. Consumer expectations of real-time interactions online are exposing some real human limitations. “It’s high time we UX people stop moaning. Analytics, biz ops, marketing, sales, support, recruiting, finance, HR.

Engineering 150

Engineering Start-ups Gaming Sales 150

Ameyo Callversations

FEBRUARY 16, 2022

With the advancement of technology and the progress of customer adoption, in the coming time, chatbots in banking will be handling more complex tasks and interacting with consumers on a more human level, like helping a customer with pre-approved loan origination. Provides On-time Notifications and Reminders. Emerging Trends.

Artificial Intelligence 98

Artificial Intelligence AI E-commerce Data Entry 98

SugarCRM

AUGUST 12, 2021

Improper CRM tools and the lack of synchronization with other internal systems are costing your company time, money, and your salespeoples’ energy. . Now that you have enhanced how you track and store customer data within business systems, it’s time to get a more accurate description of your customer and their needs.

CX 26

CX Predictive Analytics CRM Artificial Intelligence 26

Hodusoft

JUNE 21, 2023

This blog post details everything about call centers starting from different types of call centers, how they work, what call center software is, how it works, and how to set up a call center. Apart from that, IVR systems provide relevant information and historical data to agents from customers’ past transactions and previous purchases.

Omnichannel 52

Omnichannel Start-ups Customer Service Sales 52

Help Scout

JUNE 5, 2019

Historically, marketing was important in getting your product in front of customers. But ultimately, the real benefit of customer-centric marketing is a more profitable company with sustainable growth. Often, this direct connection can provide richer feedback than surveys or analytics. The benefits of customer-centric marketing.

Start-ups 40

Start-ups Customer-Centric Organization Social Media Sales 40

Hodusoft

FEBRUARY 8, 2024

This blog post explores how a sophisticated communication system such as HoduCC contact center software can coordinate and unify communication across multiple devices and channels and ensure the success of MSPs. With contact center software, MSP teams can collaborate in real time, share insights, and make informed decisions collectively.

Contact Center 52

Contact Center Social Media Innovation Government 52

Hodusoft

OCTOBER 4, 2023

In this blog post, we will discuss eleven practical ways through which Internet Telephony Solutions can help organizations reduce communication costs. Customer satisfaction: Cost-efficient communication can lead to faster response times and better customer service. Read on and thank us later.

Compliance 105

Compliance Omnichannel Real Estate Legal 105

SurveySensum

NOVEMBER 6, 2023

So, with this blog, we will delve deeper into the right NPS methodology that will help you turn your NPS feedback into action. Historical NPS data helps track trends in customer satisfaction over time. Note: Since NPS is a loyalty metric, it takes time to build a relationship with the customer. What is NPS?

NPS 52

NPS Close the Loop Text Analytics Customer Satisfaction 52

Execs In The Know

MAY 2, 2022

And all this at a time when leaders are already struggling to build effective CX programs that drive loyalty. The bottom line is this: once the basics of your CX program are met, the real focus should be in CX initiatives that enhance the product experience, which will in turn strengthen customer loyalty. 5-Star Surveys. Email surveys.

CX 97

CX VOC Customer Journey Map Contact Center 97

Hodusoft

NOVEMBER 29, 2022

This blog post lists the top 10 contact center solutions that gained a lot of popularity in 2022 and are poised to keep up the momentum in 2023 and beyond. It has a speedy implementation time and it provides an entire gamut of services under one platform. Choosing the right contact center software is essential for success.

Contact Center 40

Contact Center Social Media Omnichannel CRM 40

Hodusoft

SEPTEMBER 20, 2023

Once callers are annoyed with the wait time and the lack of information, they not only abandon the call but they are extremely likely to not call again. This blog post discusses the call queue system in great detail including how it works, benefits, as well as strategies to enhance call queuing. Read on and thank us later.

Contact Center 52

Contact Center Omnichannel Start-ups Engineering 52

Zendesk

MARCH 19, 2021

Fifty-percent customer churn is a death sentence for almost any business—which means it’s time to prioritize customer satisfaction. If you want your business to succeed, especially in these uncertain times, you have to maintain high satisfaction levels throughout the customer journey. What is customer satisfaction?

Customer Satisfaction 98

Customer Satisfaction Net Promoter Score Scorecard Social Media 98

Intercom, Inc.

JUNE 6, 2019

Short on time? MadKudu invested in integrations in order to unlock real-time access to customer data, which is key to their product’s success. We’ve known each other for a long time, so it’s great to finally have you on the podcast. Here are a few quick takeaways. John: Liam, welcome to the show.

Start-ups 190

Start-ups Non-Profits Sales Engineering 190

ProProfs

APRIL 17, 2023

That’s exactly what we’ll explore in this blog post. They can do this by sharing their quizzes on social media and embedding them on their website and blog. You can also directly import questions from the quiz library to save time and effort. Add a time limit for the quiz or individual questions. Let’s dive in.

Social Media 52

Social Media Education Gaming Start-ups 52

SugarCRM

OCTOBER 12, 2023

One is analytical and direct, while the other does all the talking and appeals to the emotions. Misalignment has real (and potentially detrimental) consequences. Plus, make sure your goals are SMART —specific, measurable, attainable, realistic, and time-bound. Take time to review outcomes and identify: What worked?

Sales 32

Sales CRM CX Start-ups 32

Zendesk

JULY 30, 2021

Save time so far spent on switching between your inbox and order list. unify processes with one universal and multilingual solution, and analyze documents in real-time through APIs?. Conversations with prospects are automatically captured in real-time. Retrieve historical Zendesk data for crucial insights.

E-commerce 52

E-commerce Construction Sales Government 52

Comm100

MARCH 28, 2018

This blog post details some of the practical aspects you’ll need to consider when building a reporting system for your team. They are usually also customizable, and you can choose to view the reports in real time, weekly, daily or monthly formats for better decision making. Types of Channel-Specific Report Formats.

Customer Service 46

Customer Service Contact Center Customer Satisfaction Customer Feedback 46

Comm100

MARCH 27, 2023

Multilanguage support also allows chatbots to communicate in the student’s language of choice, allowing them to easily handle international requests in other time zones. During non-peak periods, the additional support capacity that chatbots provide allows faster resolutions to student queries and reduced wait times.

Education 65

Education AI Sentiment Analysis Artificial Intelligence 65

SurveySensum

AUGUST 23, 2023

With this blog learn how to create an NPS survey in the easiest way possible with SurveySensum and also understand the importance of NPS. Identifying Areas for Improvement: By analyzing feedback from Detractors and Passives, businesses can pinpoint areas that require improvement and take proactive steps to close the feedback loop in time.

Net Promoter Score 52

Net Promoter Score NPS Customer Satisfaction Text Analytics 52

SugarCRM

OCTOBER 6, 2022

They’re like the perfect couple: One is analytical and direct while the other does all the talking and appeals to the emotions. Misalignment has real (and potentially detrimental) consequences. Plus, make sure your goals are SMART —specific, measurable, attainable, realistic, and time-bound. What makes a “quality lead?”

Sales 26

Sales CRM CX Start-ups 26

Intercom, Inc.

MAY 21, 2020

Next is assisting: gathering information from a customer so a human support agent has everything they need by the time they’re stepping in to help. Short on time? The biggest problem we faced as an operation was that, for the longest time, we were basically adding customer support heads in lockstep with our customer growth.

Start-ups 221

Start-ups Gaming Machine Learning Technology 221

SugarCRM

OCTOBER 3, 2023

In this blog, we’ll explore the risks that organizations face when they opt for a large CRM vendor and why it’s essential to consider the full picture before making such a crucial decision. Vendor lock-in and slower customization are real concerns companies looking for a CRM can run into without even knowing it.

CRM 26

CRM Start-ups Government Customer Relationship Management 26