UJET

JUNE 3, 2020

Right now, your support team is either mostly or entirely remote. But what if you were used to having your entire team in one office and usually spoke to them in person. How can you manage a dispersed team effectively when everyone is remote? It’s important to help them feel like an active part of the team.

Start-ups 82

Start-ups Technology Technology Customer Experience 82

UJET

JULY 7, 2020

Remote work or work-from-anywhere situations used to be a sparsely used option but has now proven to be the reality for most. Instead of a gradual move to remote work, companies have had to adjust quickly. In the new norm of remote customer support , it’s more difficult to keep track of agents.

Contact Center 106

Contact Center NPS Customer Retention Technology 106

Hodusoft

OCTOBER 4, 2023

In this blog post, we will discuss eleven practical ways through which Internet Telephony Solutions can help organizations reduce communication costs. Remote work enablement: With the rise of remote work, businesses need to facilitate communication among distributed teams. Read on and thank us later.

Compliance 105

Compliance Omnichannel Real Estate Legal 105

UJET

MARCH 24, 2020

As companies begin work from home and remote work policies, we’ve seen questions about how employees can be as productive at home. For agents transitioning from on-premises support to a remote-based environment, here are our tips to be successful as a work from home employee experience. This could affect call and connection quality.

Compliance 86

Compliance Contact Center 86

Comm100

NOVEMBER 28, 2022

Since the COVID-19 pandemic first forced an experiment in remote learning, student support has also been caught been traditional phone offerings and new digital channels. Omnichannel platforms allow schools to connect every channel together, eliminating data siloes.

Education 90

Education Customer Service Omnichannel Social Media 90

Hodusoft

MAY 11, 2022

The business communication demands are evolving as most companies are shifting towards remote and hybrid work models. You need to recruit an in-house IT team for the management and maintenance. Higher maintenance costs owing to full-time IT teams. No expenses on infrastructure and in-house team. Cloud-based PBX.

CX 98

CX Government Actionable Insights Omnichannel 98

Comm100

JUNE 27, 2023

College counseling teams play a vital role in providing support to these students, but the increasing demand for their services has led to an overload in caseload. In this blog we will explore strategies that college counseling teams can adopt to effectively handle caseload overload and promote the well-being of its students.

Education 52

Education Technology Technology AI 52

Intercom, Inc.

JANUARY 16, 2020

Andrey and his team are finding out. So too are teams of every discipline across the globe who are embracing Miro as a collaborative tool unlike any other – a vast canvas for them to create and share ideas. My co-founder and I were running a design agency and we noticed a persistent problem in communicating ideas to remote clients.

Start-ups 249

Start-ups Engineering Sales Innovation 249

Hodusoft

AUGUST 15, 2022

Since the pandemic, the remote work model has become the new norm for businesses. Today 97% of people want to work remotely. In this blog, we will be discussing how your business can use an IP PBX phone system for telecommunication and what factors you must consider while choosing a service provider. Lower initial cost.

CRM 52

CRM Sales Technology Technology 52

Hodusoft

AUGUST 15, 2022

Since the pandemic, the remote work model has become the new norm for businesses. Today 97% of people want to work remotely. In this blog, we will be discussing how your business can use an IP PBX phone system for telecommunication and what factors you must consider while choosing a service provider. Lower initial cost.

CRM 52

CRM Sales Technology Technology 52

UJET

MAY 19, 2020

And now, with support teams predominately remote, providing agents with the training they need has become even more essential. Remote agents aren’t disadvantaged by not having onsite training, It’s just more important that their training is structured and contains all the best practices to be successful. Engage New Agent Hires.

Compliance 82

Compliance Education Contact Center Customer Experience 82

Execs In The Know

JULY 1, 2021

This blog post is dedicated to surfacing four of the most notable ideas from the conversation — call it the four “must-haves” for creating successful WFH programs and partnerships. #1 Many brands have reinvented not only how they connect, but also how often, in what ways, and with what purpose. Blog post, written by: Execs In The Know.

Contact Center 98

Contact Center Entertainment Hospitality Hospitality 98

Logicalware

JANUARY 25, 2022

So what are the biggest takeaways for contact centres and customer service teams? Video conferencing apps, such as Zoom and Microsoft Teams, enabled us to continue meeting with our colleagues and collaborating on projects while working from home. You can read more about Total Experience in our breakout blog here. Omnichannel.

Technology 98

Technology Technology Customer Service Artificial Intelligence 98

ClientSuccess

APRIL 28, 2020

Instead of working from home once a week or having the flexibility of remote work as a company perk, WFH has become our new reality. Here are five ways customer success teams can increase productivity while working from home: . Setting WFH boundaries for yourself and for your team is critical.

Technology 65

Technology Technology 65

Zendesk

MAY 25, 2022

Meeting great people, connecting with them, diving deeper into the conversation, and feeling like you’re a part of the in-group—these things make you enjoy your job more and can even give you a sense of purpose or belonging. She has a great team behind her and is always on target in her opinions. Start reading these blogs.

CX 98

CX Social Media Start-ups Sports 98

Intercom, Inc.

APRIL 13, 2018

If you’re not cut out for this type of persistent effort, it’s going to be tough for you to make the leap from a good sales rep to a great one – especially when you consider these stats from TOPO : It takes 18 or more dials to connect with a prospect. A growing sales team creates a growing company. Only 23.9%

Sales 224

Sales CRM Social Media Customer Acquisition 224

Hodusoft

JUNE 30, 2022

Not only does it prove to be a vital asset for remote teams to effectively communicate with customers, prospects, and each other, but it also contributes to the growth of your business. To learn about the remarkable advantages of the Business Telephone System for small businesses , read this blog! .

Sales 98

Sales Customer Expectations Customer Experience Technology 98

UJET

APRIL 21, 2020

Vasili recently answered a few questions so our customers and the public can get to know the newest member of the UJET leadership team. I am extremely passionate about customer service and have been in the space for a while leading mostly sales teams and have had stints in running product and engineering. Tell us a bit about yourself?

Contact Center 72

Contact Center Engineering CRM Technology 72

Hodusoft

SEPTEMBER 16, 2022

But do not fret, with an IP PBX system scaling up your team is simple. This blog will unveil how your business can leverage PBX auto provisioning to drive efficiency. IP phones can be activated and connected to your PBX software from any location. Saves cost on in-house IT team. Curious to know how?

Business Operations 98

Business Operations Omnichannel Engineering Sales 98

Totango

DECEMBER 8, 2020

Customer Success team accountability isn’t something you just worry about figuring out later once your CS team is up and running. In order to nurture this growth, customer success teams must have improved visibility to monitor progress and review customer insights. Ensuring the entire team is aligned on big-picture goals.

Touchpoint 94

Touchpoint Start-ups Customer Experience 94

Execs In The Know

MARCH 31, 2023

The agent effort score measures the ease with which a customer service team can support their customers. With satisfaction comes customer loyalty, as shoppers can rest assured that the agent they connect with will be available and equipped to solve their issues. Guest blog post written by Gladly. What Are Agent Effort Scores?

Customer Satisfaction 52

Customer Satisfaction Customer Loyalty CX Start-ups 52

UJET

JUNE 9, 2020

With digital transformation and the move to the cloud more important than ever before, customer support has truly grown beyond on-premise platforms, disjointed channel support, and patchwork APIs to connect different systems. The post Scaling the UJET Platform for Customer Success appeared first on UJET Blog.

Contact Center 96

Contact Center Omnichannel Compliance Innovation 96

CX Accelerator

MAY 28, 2019

Chief among these is our power to create a supportive and edifying dynamic among our teams. I can personally testify to the power of having a team who sincerely cares for one another. Your team has the capacity to adapt seamlessly and to meet any new challenge in real-time. So how does one develop a team culture such as this?

Contact Center 140

Contact Center Hospitality Hospitality CX 140

Totango

JULY 31, 2020

As virtual teams and remote engagement become the norm for Customer Success teams, staying on top of customer needs and expectations is becoming more challenging. Yesterday, Totango hosted our third CXO series event for Customer Success executives. A consistent employee experience = a consistent customer experience.

Scorecard 106

Scorecard Technology Technology Sales 106

ProProfs

MAY 8, 2020

Managing this growing breed of virtual teams training-wise can be challenging but not impossible. In this blog post, I will take you through some of the main areas of training a virtual team and the strategies that you should deploy for the purpose. 3 Main Areas of Virtual Teams Training. So, here we go. whiteboards.

Social Media 85

Social Media Government Start-ups Technology 85

Hodusoft

JANUARY 3, 2024

In the last few years, the demand for CCaaS has increased significantly owing to the growth of remote working and agents working from home during the pandemic and subsequent lockdowns. As the name suggests, the technology allows businesses to use a remotely all-in-one hosted and cloud-based set-up service for customer interactions.

Contact Center 59

Contact Center Omnichannel Start-ups CRM 59

Intercom, Inc.

APRIL 29, 2021

And if starting a new role wasn’t challenging enough, the show started filming a couple of weeks before the COVID-19 crisis, meaning that we got to watch in real time as she faced the challenges of pivoting to remote work. Blog articles, podcasts, ebooks, and videos have been the bread and butter for content marketers for a long time now.

Innovation 118

Innovation B2B Start-ups Education 118

Aquire

JANUARY 6, 2022

Let’s face it: remote work is here to stay. In fact, these tools will help your organization: Collaborate online remotely Improve workflow efficiency Manage files, projects, and tasks Provide valuable insights into business decisions Collect data and process online payments Support customers whenever or wherever.

Social Media 105

Social Media Invoicing CRM Start-ups 105

Hodusoft

OCTOBER 12, 2022

A lot of factors need to be considered when choosing a PBX, and this blog details the top 7 key differences between the two choices. It serves as the virtual VoIP service that connects your existing PBX infrastructure to the internet through the VoIP server to transmit calls beyond your office-premise boundaries. What is SIP trunking?

Compliance 52

Compliance Contact Center Technology Technology 52

Hodusoft

MAY 4, 2022

Also, supporting seamless business communication for remote or hybrid work models. Convenience: A company does not need to set up an individual infrastructure and in-house team when availing hosted PBX software services from a third party thereby contributing to the convenience of high-quality service without intervention.

Business Growth 105

Business Growth Customer Service 105

Hodusoft

DECEMBER 30, 2022

An outdated enterprise phone system can significantly hinder your company’s success by reducing employee productivity and disrupting vital business operations, such as vendor management and team coordination. Ensure employee connectivity through an enterprise phone system. What is an enterprise phone system?

Data Entry 52

Data Entry Business Operations Finance Actionable Insights 52

Hodusoft

FEBRUARY 8, 2024

Traditionally, the majority of clients of MSPs used to be small and midsize businesses (SMBs), government agencies, not-for-profit organizations, and other organizations that don’t have a dedicated in-house IT team. By doing so, team members stay connected and work together seamlessly irrespective of geographical barriers.

Contact Center 52

Contact Center Social Media Innovation Government 52

Customer Service Life

APRIL 14, 2021

I periodically have a variety of updates and resources that I’ve contributed to that I want to share on this blog. During the conversation, we talked about some recent blog posts I had written. Given that so many contact center employees are working remotely now, I predict that employee experience will be a huge priority.

CX 83

CX Contact Center B2B Customer Service 83

Uniphore

SEPTEMBER 30, 2021

Calling out team wins to keep morale levels high. Tactics like acknowledging a “star player” or “team of the week” in a weekly newsletter can motivate people and create welcome competition between employees. What this social activity looks like depends on your team and your understanding of what appeals to them.

Contact Center 100

Contact Center Gaming Customer Service Customer Satisfaction 100

CSAT.AI

MARCH 18, 2020

When we put out our blog last week on facing changes we didn’t yet know how big they would be. This week we are in a new paradigm due to COVID-19, where remote work is a necessity. We are addressing some of the key points to keep in mind to ease managing your remote customer service team. Lead by example.

Customer Service 52

Customer Service CX AI Customer Satisfaction 52

Hodusoft

JANUARY 5, 2022

This blog focuses on delivering quality customer experiences, how call center employees work, the best call center software for small businesses to grow their business, and how digital channels can support the increase in call center volumes. In a hybrid work model, employees can work both in-office and remotely. Hybrid Working.

Predictive Analytics 52

Predictive Analytics Contact Center Technology Technology 52

Totango

JUNE 12, 2020

In this digital age, virtual teams and remote engagement are the new norm. Signals are that businesses are considering putting much more emphasis on remote engagement moving forward. Sure, it’d be nice if we all had 5-10 minutes before any scheduled meeting to arrive early, catch up and connect. But who’s got the time?

Start-ups 62

Start-ups 62