Hodusoft

FEBRUARY 16, 2022

A Gartner survey suggests 30% of organizations will shift their on-premise contact center operations to remote by 2024. However, hybrid work comes with an added layer of complexity as the workforce is both remote and on-site. So what features should you be looking for when choosing a contact center software for your hybrid team.

Contact Center 98

Contact Center Social Media Omnichannel CRM 98

Hodusoft

MAY 11, 2022

The business communication demands are evolving as most companies are shifting towards remote and hybrid work models. You need to recruit an in-house IT team for the management and maintenance. Higher maintenance costs owing to full-time IT teams. No expenses on infrastructure and in-house team. Cloud-based PBX.

CX 98

CX Government Actionable Insights Omnichannel 98

Comm100

JUNE 27, 2023

College counseling teams play a vital role in providing support to these students, but the increasing demand for their services has led to an overload in caseload. In this blog we will explore strategies that college counseling teams can adopt to effectively handle caseload overload and promote the well-being of its students.

Education 52

Education Technology Technology AI 52

Totango

DECEMBER 8, 2020

Customer Success team accountability isn’t something you just worry about figuring out later once your CS team is up and running. In order to nurture this growth, customer success teams must have improved visibility to monitor progress and review customer insights. Ensuring the entire team is aligned on big-picture goals.

Touchpoint 94

Touchpoint Start-ups Customer Experience 94

TeamSupport

OCTOBER 14, 2020

In Part 1 of this blog series, we introduces why it’s more important than ever to revisit how to keep customer support teams engaged with each other and what tools will help enable collaboration and keep agents motivated and excited about providing excellent support to their customers. Also, make sure people feel included and heard.

Gaming 98

Gaming Start-ups B2B 98

Totango

JULY 28, 2021

In this blog we’ll share five of the most important best practices for hiring a customer success manager. Totango’s dynamic assignment feature lets you scale your customer success management by automatically matching team members to customers who need assistance based on fit, skill and availability. We Work Remotely.

Customer Relationship 118

Customer Relationship Customer Retention Customer Satisfaction Technology 118

Intercom, Inc.

JANUARY 16, 2020

Andrey and his team are finding out. So too are teams of every discipline across the globe who are embracing Miro as a collaborative tool unlike any other – a vast canvas for them to create and share ideas. My co-founder and I were running a design agency and we noticed a persistent problem in communicating ideas to remote clients.

Start-ups 249

Start-ups Engineering Sales Innovation 249

Execs In The Know

MAY 6, 2022

New ideas that you can consider for your CX teams. Now used to the flexibility and convenience of remote work, many employees are resisting. The pre-pandemic model of work has been rendered obsolete by the success of the remote work model. What does all this mean for the nature of work?

Contact Center 98

Contact Center CX Transformation Compliance NPS 98

Hodusoft

AUGUST 15, 2022

Since the pandemic, the remote work model has become the new norm for businesses. Today 97% of people want to work remotely. In this blog, we will be discussing how your business can use an IP PBX phone system for telecommunication and what factors you must consider while choosing a service provider. Lower initial cost.

CRM 52

CRM Sales Technology Technology 52

Hodusoft

AUGUST 15, 2022

Since the pandemic, the remote work model has become the new norm for businesses. Today 97% of people want to work remotely. In this blog, we will be discussing how your business can use an IP PBX phone system for telecommunication and what factors you must consider while choosing a service provider. Lower initial cost.

CRM 52

CRM Sales Technology Technology 52

Logicalware

JANUARY 25, 2022

So what are the biggest takeaways for contact centres and customer service teams? Video conferencing apps, such as Zoom and Microsoft Teams, enabled us to continue meeting with our colleagues and collaborating on projects while working from home. You can read more about Total Experience in our breakout blog here.

Technology 98

Technology Technology Customer Service Artificial Intelligence 98

UJET

APRIL 21, 2020

Vasili recently answered a few questions so our customers and the public can get to know the newest member of the UJET leadership team. I am extremely passionate about customer service and have been in the space for a while leading mostly sales teams and have had stints in running product and engineering. Tell us a bit about yourself?

Contact Center 72

Contact Center Engineering CRM Technology 72

Totango

JUNE 12, 2020

In this digital age, virtual teams and remote engagement are the new norm. Signals are that businesses are considering putting much more emphasis on remote engagement moving forward. How effective you are in virtual meetings will impact your relationships. Remove distractions till after the meeting.

Start-ups 62

Start-ups 62

Zendesk

MAY 25, 2022

Meeting great people, connecting with them, diving deeper into the conversation, and feeling like you’re a part of the in-group—these things make you enjoy your job more and can even give you a sense of purpose or belonging. She has a great team behind her and is always on target in her opinions. Start reading these blogs.

CX 98

CX Social Media Start-ups Sports 98

CX Accelerator

MAY 28, 2019

Chief among these is our power to create a supportive and edifying dynamic among our teams. I can personally testify to the power of having a team who sincerely cares for one another. Your team has the capacity to adapt seamlessly and to meet any new challenge in real-time. Here are four ideas to get you started!

Contact Center 140

Contact Center Hospitality Hospitality CX 140

Totango

MARCH 25, 2021

As the world entered “lock-down” this time last year, little did we know we would all be sheltering in place, working digitally, remotely, and locked within the walls of our homes for the remainder of 2020 and beyond. SevenRooms collaborates remotely. March marks the official one-year anniversary of the COVID-19 pandemic.

Real Estate 62

Real Estate Hospitality Hospitality NPS 62

Logicalware

JULY 30, 2021

In this blog, Puzzel CMO Jonathan Allan reflects on what this could mean for contact centres. Nearly one in five will work remotely all the time [1]. However, hybrid working also presents some challenges: Onboarding: It is harder to onboard, train and build relationships with new agents when they work remotely.

Compliance 59

Compliance Omnichannel Innovation Customer Service 59

Intercom, Inc.

APRIL 4, 2022

Within four years there, we grew from 10 to 100 people and I progressed from being an intern to leading the Engineering team. For my first year, I worked with the Billing team. Here are just a few of the things I love about Intercom that I think would help any engineering team to grow and scale sustainably: Start with a cupcake.

Engineering 118

Engineering Start-ups Technology Technology 118

ProProfs

MAY 8, 2020

Managing this growing breed of virtual teams training-wise can be challenging but not impossible. In this blog post, I will take you through some of the main areas of training a virtual team and the strategies that you should deploy for the purpose. 3 Main Areas of Virtual Teams Training. So, here we go. whiteboards.

Social Media 85

Social Media Government Start-ups Technology 85

Execs In The Know

JULY 1, 2021

This blog post is dedicated to surfacing four of the most notable ideas from the conversation — call it the four “must-haves” for creating successful WFH programs and partnerships. #1 It’s tough to feel part of a team when working remote but socializing platforms and programs can help build team unity and cohesion. #2

Contact Center 98

Contact Center Entertainment Hospitality Hospitality 98

CSAT.AI

AUGUST 12, 2021

Meeting QA goals score with both customers and businesses! Treat your customers like valuable members of your team! Here are some QA goals in contact centers to make your team score: Reduce Abandon Rate. As Shopify shared in their 2020 blog , customer feedback helps identify such repeat problems. Schedule Effectively.

Contact Center 98

Contact Center Social Media Customer Satisfaction Manufacturing 98

Totango

JANUARY 6, 2022

If you’ve been following along in our series about burnout and mental health in customer success, then you already know how to spot signs of burnout on your CS team and ways to help fight burnout as a CS leader. If your office hours end at 5:00, turn off email, Slack and Teams notifications on your phone until the next morning.

Start-ups 88

Start-ups 88

Uniphore

SEPTEMBER 30, 2021

Ideas for public recognition can include: Stopping in the middle of a meeting to recognize employees who have gone above and beyond or passed personal milestones like one, two or five years of service to the organization. Calling out team wins to keep morale levels high.

Contact Center 100

Contact Center Gaming Customer Service Customer Satisfaction 100

Comm100

JUNE 23, 2022

Today’s students have sky-high support expectations, but with a reliance on phone and email, many higher education institutions are failing to meet these needs. Not only does Comm100 meet the support needs of these schools, but it’s also increasing enrolment, engagement, and satisfaction, all while reducing operational costs.

Compliance 82

Compliance Education CRM Healthcare 82

Totango

OCTOBER 20, 2022

Hiring team members with the right customer success manager skills is critical for the effectiveness of your CS team and strategy. We’ll cover these below, along with five best practices to follow when bringing a new customer success manager aboard your team. What Is a Customer Success Manager (CSM)? Persuasion Skills.

Social Media 92

Social Media Sales Start-ups Customer Relationship Management 92

Hodusoft

MAY 4, 2022

Business communication has evolved rapidly to meet the requirements of ever-changing enterprise needs to facilitate seamless communication and collaboration. Also, supporting seamless business communication for remote or hybrid work models. Difference Between Hosted PBX and SIP Trunking – A Buyers Guide.

Business Growth 105

Business Growth Customer Service 105

Execs In The Know

APRIL 14, 2022

As covered in last week’s keynote-focused blog post , Customer Response Summit (CRS) Clearwater, Florida was a recent wrap (March 28–30, 2022). In this blog post we provide a glimpse at some of the CRS Clearwater sessions outside of the previously covered keynotes, including panel discussions, pre-conference workshops, and breakout sessions.

Real Estate 98

Real Estate VOC Actionable Insights CX 98

Callminer

APRIL 21, 2020

Meet Our Panel of Call Center Managers & Business Leaders: Adeel Shabir. It’s 2020, and many businesses are utilizing remote work. Build a diverse team. If you are looking for team members who are all the same, then the company won’t grow. Your team has to know you as a person, not just a supervisor.

Gaming 182

Gaming Non-Profits Contact Center Sales 182

Intercom, Inc.

APRIL 29, 2021

And if starting a new role wasn’t challenging enough, the show started filming a couple of weeks before the COVID-19 crisis, meaning that we got to watch in real time as she faced the challenges of pivoting to remote work. Blog articles, podcasts, ebooks, and videos have been the bread and butter for content marketers for a long time now.

Innovation 118

Innovation B2B Start-ups Education 118

ProProfs

MAY 4, 2023

In this blog post, we’ll learn about using quizzes to engage employees and boost productivity. Employee engagement is a measurement of how emotionally invested employees are in their job responsibilities and how committed and dedicated they are toward their team and organization. If yes, we have great news for you.

Net Promoter Score 52

Net Promoter Score Start-ups Sports Innovation 52

SugarCRM

JULY 7, 2022

The inability of many businesses to meet service level agreements (SLAs) is tempered with a dose of realism. Here are three ways businesses can use technology to maximize the value and productivity of a hybrid and remote workforce: 1. This blog post is based on an article initially published on Inside Small Business.

Technology 55

Technology Technology Data Entry ML 55

Hodusoft

FEBRUARY 29, 2024

In this blog post, we have listed the challenges MSPs’ call centers usually face, seven alarming signs that can indicate something is wrong in the call center operations, and six effective solutions. Service Level Agreement (SLA) Compliance Meeting SLAs and response time commitments is crucial for customer satisfaction.

Artificial Intelligence 52

Artificial Intelligence Social Media Compliance AI 52

Logicalware

DECEMBER 6, 2021

Coaching is an effective way to engage your team, develop their skills and improve performance. So in this blog, we’re including three coaching form templates you can use to make your coaching and quality assurance process more effective and consistent across your contact centre. GROW model. What is already working well?

Business Consulting 97

Business Consulting 97

Hodusoft

FEBRUARY 1, 2023

In this blog, we’ll take a closer look at the role of business phone systems for the banking industry, and explore the top 5 service providers in the market. It can accommodate a dynamic team size and a high volume of calls. The company also provides team collaboration tools to support remote working.

Finance 52

Finance Omnichannel Social Media Artificial Intelligence 52

Execs In The Know

MAY 10, 2021

Fun” activities, wellness opportunities, and interest groups: Fun activities could be with their own teams, or cross-functional teams, but the goal is to bring people together in a way that has nothing to do with work. Both monthly (or quarterly) “town halls” with senior leaders and weekly meetings with direct managers are key.

Contact Center 87

Contact Center Gaming Legal Voice of the Employee 87

SurveySensum

FEBRUARY 27, 2024

Your team members are buzzing with energy, and you feel a surge of creativity and motivation. So, with this blog, we will dive deep into strategies, best practices, and insights aimed at creating a thriving and fulfilling work environment for employees and boosting employee experience at all levels. What is Employee Satisfaction?

Healthcare 52

Healthcare Net Promoter Score Start-ups Customer Satisfaction 52

Help Scout

AUGUST 31, 2021

If you downplay key expectations, you may end up with applications that don’t meet your requirements, and if you sugarcoat other aspects, you may end up with dissatisfied employees. For example: Help Scout is a remote first company, with 110 employees working from 80+ cities all over the world. You're driven and goal-oriented.

Social Media 94

Social Media Innovation Touchpoint Start-ups 94