ClientSuccess

DECEMBER 5, 2022

A Customer Advisory Board (CAB) is a powerful tool for SaaS companies to maximize customer success. The value in CABs is most often realized in regulated industries or with complex products and business models like enterprise software. The CAB is an integral part of any successful SaaS business, so make sure to have a plan for.

Social Media 87

Social Media Start-ups Customer Satisfaction NPS 87

Totango

AUGUST 25, 2022

Six Customer Engagement SaaS Strategies That Work. For software service providers, customer engagement SaaS strategies play a central role in a successful business model. In this article, we’ll offer some tips for a winning customer engagement SaaS strategy. What Is SaaS Customer Engagement?

Net Promoter Score 96

Net Promoter Score Customer Acquisition NPS Customer Journey Map 96

Totango

SEPTEMBER 20, 2022

Customer Enablement Essentials: What B2B and SaaS Brands Need to Know. This helps deliver more satisfying customer experiences , promoting customer renewals and referrals, which are critical to B2B SaaS businesses. These methods may be used in both B2B and SaaS contexts. First, we’ll define what customer enablement is.

B2B 82

B2B Net Promoter Score Education Social Media 82

SurveySensum

SEPTEMBER 5, 2023

Do you know how exceptional customer experience can transform your SaaS journey? If not then imagine you found a SaaS product that is super easy to use and integrate. A positive SaaS experience facilitated by cutting-edge SaaS feedback software leads to satisfied, loyal customers who not only stay but also become your advocates.

Actionable Insights 52

Actionable Insights Customer Experience NPS Net Promoter Score 52

Totango

AUGUST 3, 2021

A freemium strategy is one of the best ways to sell a SaaS product. However, common freemium SaaS mistakes can thwart this otherwise effective approach. Here we’ll help you steer clear of the most frequent pitfalls SaaS companies encounter when deploying a freemium sales model. Limiting ad-free access to your product.

Sales 118

Sales Social Media Engineering Technology 118

SurveySensum

AUGUST 2, 2023

Are you struggling to choose the right surveys to enhance your B2B customer experience journey? The truth is, selecting the most effective surveys can be a real challenge. In this blog, we’re going to talk about which surveys to take across the B2B customer experience journey with question examples of each industry.

B2B 52

B2B Customer Experience Manufacturing Touchpoint 52

Zendesk

AUGUST 4, 2021

“Is SaaS the next big thing?” Still, a new generation of enterprises was offering something that had already been revolutionizing tech: Software on demand, centrally hosted in the cloud and subscription-based. It’s also where novel ideas go to market – often executed as software. asked Eric Knorr in a piece for InfoWorld.

Customer Service 98

Customer Service Social Media CX AI 98

Intercom, Inc.

JUNE 23, 2022

Software buying is undergoing a transformation, as is the case with many industries in the post-pandemic market. The process of purchasing software is increasingly complex – the choices for products and services are endless, and customers have a harder time parsing which companies to trust and which product will better cater to their needs.

B2B 118

B2B Education Start-ups Agriculture 118

Totango

AUGUST 18, 2022

A lot goes into crafting the ideal onboarding process for SaaS products. You need to clearly demonstrate the ins and outs of your software to ensure your customers know how to use it and how to employ it effectively in the pursuit of their enterprise’s unique needs and goals. A Customer Onboarding Checklist for Successful CS Teams.

Customer Journey Map 92

Customer Journey Map Close the Loop Start-ups Technology 92

SurveySensum

MARCH 15, 2024

In this blog, I will list down the top 9 market research tools of 2024 that you can implement within your organization and achieve your market research goals. List of the Top 9 Market Research Tools and Software in 2024 1. It lets you send NPS, CES, CSAT, product, onboarding, and many VOC surveys to your customers.

Text Analytics 52

Text Analytics NPS Outlook CX 52

Totango

OCTOBER 7, 2021

In the SaaS industry, one of the best ways to get customer feedback is to see what customers are actually doing with your software product. Create emails for these types of occasions, and set up your customer success software to automatically send emails at the appropriate times. Conduct CSAT and NPS Surveys.

Customer Feedback 101

Customer Feedback Net Promoter Score NPS Voice of the Customer 101

Aquire

SEPTEMBER 28, 2021

A simple NPS survey example. Let’s say you sent the standard survey (often as a pop up in your site or via email). Suppose that you received 1,000 survey responses and you’ve classified each response based on the score: 0 – 6: 200 responses (detractors). Administer timely NPS surveys. 30% Passives. 50% Promoters.

Net Promoter Score 98

Net Promoter Score NPS Customer Satisfaction Customer Loyalty 98

SurveySensum

JULY 25, 2023

Imagine yourself as a marketing manager at a software company. So you decide to conduct a B2B survey. However, when you send out the survey to your customer base, you’re met with a dishearteningly low response rate. By avoiding them, you can create B2B customer surveys that yield reliable, and meaningful data.

B2B 52

B2B Text Analytics Customer Survey Customer Satisfaction 52

PeopleMetrics

FEBRUARY 26, 2018

It has become all too common for B2B SaaS companies to survey their customers once a year through a moment-in-time customer relationship survey, with at least one section addressing the ultimate question of Net Promoter Score (NPS). The same applies for B2B SaaS companies. You could be dead by then. I’m not joking.

NPS 96

NPS Net Promoter Score B2B CRM 96

SurveySensum

SEPTEMBER 26, 2023

Imagine this scenario: Sarah, a dedicated product manager, launched a cutting-edge SaaS platform with an intuitive user interface and robust features. Customers were signing up but not sticking around, and her SaaS platform was inundated with user complaints. But fear not, for there is hope!

Customer Retention 52

Customer Retention Start-ups Sales Customer Expectations 52

SurveySensum

OCTOBER 12, 2023

InMoment is a customer feedback platform that helps you understand the voice of your customers , get actionable insights from qualitative feedback, and auto-categorize unstructured feedback from surveys, online reviews, support tickets, and more. This will help you choose the right and the best InMoment alternatives.

Text Analytics 52

Text Analytics Actionable Insights NPS Customer Feedback 52

SurveySensum

NOVEMBER 13, 2023

Enter mobile survey tools. However, choosing the right mobile survey tool is as critical as designing the right types of survey. However, choosing the right mobile survey tool is as critical as designing the right types of survey. What is a Mobile Survey Tool? How to Choose the Right Mobile Survey Tool?

Customer Experience 52

Customer Experience Text Analytics NPS Start-ups 52

Totango

OCTOBER 7, 2021

In the SaaS industry, one of the best ways to get customer feedback is to see what customers are actually doing with your software product. Create emails for these types of occasions, and set up your customer success software to automatically send emails at the appropriate times. Conduct CSAT and NPS Surveys.

Customer Feedback 71

Customer Feedback Net Promoter Score NPS Voice of the Customer 71

Totango

AUGUST 28, 2020

A lot goes into crafting the ideal onboarding process for SaaS products. You need to clearly demonstrate the ins and outs of your software to ensure your customers not only know how to use it, but how to employ it effectively in the pursuit of their enterprise’s unique needs and goals. Why Optimizing Your SaaS Onboarding Matters.

Customer Retention 71

Customer Retention Innovation Start-ups Sales 71

Aquire

DECEMBER 9, 2021

Call the customer (if possible) Send a customer exit survey (if not). Surveys can be a useful tactic if customers don’t want to speak on the phone or if it’s simply impractical to do so. When you use surveys, send them via email, or let customers complete them on your site. Just bear in mind not to ask too many questions.

Customer Retention 98

Customer Retention Education Start-ups Social Media 98

Totango

MARCH 4, 2022

In this article, we’ll take a look at the relationship between these two important ingredients for a successful SaaS business model. Finally, we’ll explore what B2B customer service and customer success have in common and why you need them to work together to achieve winning SaaS business results. Software feature instructions.

B2B 91

B2B Customer Service B2C Net Promoter Score 91

SurveySensum

SEPTEMBER 22, 2023

You can achieve this by launching product-market fit surveys. To do this effectively, you require a comprehensive SaaS feedback software that can guide you through every step, from survey creation to analysis. This will not only acquire new customers but will also help you to retain your existing SaaS customers.

Customer Satisfaction 52

Customer Satisfaction Text Analytics Customer Feedback Customer Retention 52

SurveySensum

OCTOBER 17, 2023

This is why, in this blog, we will explore the top 15 customer feedback tools for NBFCs that you can use for your business to collect customer feedback and gauge customer loyalty and satisfaction. 5) Yes Yes End-to-end customer support (live chat, emails, blogs, etc.) You can launch any type of survey in less than 10 minutes.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

Uniphore

JANUARY 25, 2022

A blog post from Umesh Sachdev, CEO & Co-founder, Uniphore. Today’s emotional intelligence software operates in much the same way: analyzing nonverbal cues – like tone, voice quality and subtle facial expressions – to interpret emotional information. Video-based AI software is the answer to that demand. Ah, 2022, a new year.

AI 130

AI Artificial Intelligence Healthcare Legal 130

ClientSuccess

SEPTEMBER 30, 2020

For SaaS companies, a Customer Advisory Board (CAB) can become a group of trusted influencers as you build industry thought leadership and relationships. If so, how should your SaaS company start building this group of trusted advisors, and what should it look like? Annual Customer Survey. Inquiry Survey. Social Media.

Net Promoter Score 75

Net Promoter Score Start-ups Social Media NPS 75

SurveySensum

SEPTEMBER 13, 2023

And in this blog, we will explore the top 10 manufacturing feedback tools that can redefine your interactions with clients. 5) InMoment Customized Surveys Real-Time Insights Comprehensive Reporting Multi-Channel Feedback None Contact InMoment 4.7 (5) user/month 4.4 (5) 5) Let’s explore each feedback tool in depth. user/month 4.4 (5)

Manufacturing 52

Manufacturing B2B NPS Compliance 52

SurveySensum

OCTOBER 20, 2023

Have you ever wondered how the most successful SaaS products continue to thrive and meet the ever-evolving customer needs? In this blog, we’ll uncover how the feedback loop seamlessly addresses these questions and explore how a feedback-centric approach can propel your product’s success. Use Text Analytics software.

Close the Loop 52

Close the Loop Social Media Customer Retention Text Analytics 52

Totango

JUNE 1, 2021

Customer Success software helps your enterprise understand what matters to your customers. The reality of the unique relationship you share with your customers is captured in the data your customer success software gathers, detailing usage rates, demographics, logged interactions, voice of customer data, and other key metrics.

Touchpoint 69

Touchpoint Customer Relationship Education Customer Loyalty 69

Totango

FEBRUARY 10, 2021

Automate your customer success strategy with customer success software. Lead conversion: the decision-making process which converts a prospect into a buyer (such as signing up for a free trial of a SaaS product). Blog posts with tips addressing common concerns. Segment your customer database for personalized communications.

Customer Retention 84

Customer Retention Customer Journey Map Net Promoter Score Scorecard 84

SurveySensum

JANUARY 25, 2024

Moreover, 76% of individuals surveyed express a greater trust in content shared by “normal” people than by brands. In this blog, I’ll share with you six simple tips on how to ask for a referral from a client. For example, consider a software service provider looking for user referrals. But don’t worry!

NPS 52

NPS Customer Feedback Gaming Social Media 52

Totango

JUNE 9, 2020

Customer retention is the lifeblood of the SaaS and subscription industry. The SaaS model has created a balance in which the customer receives continued business value over time, while the enterprise gains a reliable, growing source of revenue. Customer Renewal Strategies Rely on Flexible Software. How to Encourage Renewals.

Start-ups 62

Start-ups Construction Finance Customer Retention 62

Zendesk

APRIL 5, 2022

SaaS and B2B organizations (especially those with subscription models) often require customer enablement. In this demanding environment, your support agents can’t answer every one-off question and continuously troubleshoot software issues. A Net Promoter Score ® (NPS) survey is an effective way to collect feedback.

Net Promoter Score 52

Net Promoter Score Education NPS B2B 52

ClientSuccess

SEPTEMBER 27, 2018

For many customer success teams, however, the rapid growth of the industry (especially in the SaaS world) has left heads spinning. For today’s SaaS customer relationships, it’s not enough just to work directly with the project manager or end users on your customer’s team. eBooks: Ultimate Guide to SaaS Customer Success Metrics.

NPS 74

NPS Finance Technology Technology 74

Intercom, Inc.

DECEMBER 28, 2022

After booming for the best part of two decades, a number of factors coincided to transform the SaaS landscape and tech more broadly. We’ll be releasing the third edition of the Customer Support Trends Report and announcing it in the blog and newsletter very soon so watch this space. P.S. Keen to get ahead of the competition in 2023?

Innovation 118

Innovation Customer Retention Machine Learning Customer Service 118

SurveySensum

FEBRUARY 6, 2024

Launch cancellation surveys – a smart way to find out why customers say goodbye, but in a friendly and helpful way. So, what is a cancellation survey? A cancellation survey is a set of questions sent to users to determine why your customers are leaving. But first, you need to know the amazing benefits of this survey.

Customer Feedback 52

Customer Feedback Net Promoter Score Start-ups Text Analytics 52

Intercom, Inc.

DECEMBER 19, 2018

If you have a few minutes, we’d really appreciate it if you could fill in our annual reader survey. The best of the blog. Significant digits: 240 blog posts, 18 videos. Historically, we’ve spent proportionately way more on research and development than other software companies we track, and that won’t stop any time soon.

Engineering 150

Engineering Start-ups Gaming Sales 150

Totango

JANUARY 17, 2019

Not to get too philosophical, but each journey begins with a first step, and in the SaaS domain, that means onboarding. You can implement software that will help you manage escalations , and make sure your team is well trained in assisting unhappy customers. Customer renewal success is critical for SaaS enterprises.

Customer Loyalty 74

Customer Loyalty Social Media Customer Retention Start-ups 74