Totango

MARCH 15, 2022

In this blog, we’ll show you how to scale customer success team pursuits without slipping into some of the most common pitfalls. This enables your staff to support more customers per staff member instead of tying you down to a 1-to-1 ratio between customers and account managers. Mistake #3: Using the Wrong Technology.

Start-ups 95

Start-ups Technology Technology CRM 95

Totango

DECEMBER 1, 2021

In this blog, we’ll look deeper at what an agile customer success strategy means and why you can benefit from using one. An agile approach enhances customer success strategies by providing a number of important benefits, including: Lending data-driven objectivity to customer interactions and success management.

Innovation 96

Innovation Government Customer Journey Map Technology 96

Totango

JUNE 15, 2022

So, while marketing budgets may get slashed and hiring may get put on hold, what can’t wait is the urgency to protect growth from your existing customers. Utilize data-driven insights and set up alerts to engage proactively so you can avoid any mishaps and seize opportunities. Reach out and check in with them regularly.

Customer Acquisition 101

Customer Acquisition Customer Relationship Customer Retention Start-ups 101

Totango

JULY 11, 2023

We’re grateful to all the Totango users for sharing their perspectives and support with the G2 community. VP of Customer Success “Totango offers relatively straightforward, low-lift integrations/implementation; helpful off-the-shelf templates for action planning; and very user-friendly, data-driven insights, visualizations, and functionality.

Customer Journey Map 82

Customer Journey Map Sports Innovation Touchpoint 82

Uniphore

NOVEMBER 23, 2021

The partnership between Uniphore and Tech Mahindra combines Uniphore’s AI and automation-driven technology with Tech Mahindra’s service expertise. Uniphore and Tech Mahindra jointly create exceptional customer experiences and improve service outcomes by supporting customer service automation.

E-commerce 130

E-commerce Innovation Compliance AI 130

CommBox

OCTOBER 18, 2023

In this blog, we’ll dive into this new era and explore how embracing Generative AI can benefit customer service and support teams, and why it’s a crucial tool for staying ahead in the competitive landscape. Conclusion Generative AI has infinite potential to revolutionizing customer service, support and sales.

AI 98

AI Customer Service Artificial Intelligence Omnichannel 98

Execs In The Know

FEBRUARY 15, 2023

There’s plenty of evidence to suggest that customer experience (CX) plays a significant role in business growth. Using a data-driven approach to inform your strategy is how brands today are staying competitive. Why Every CX Leader Needs a Data-Driven Mindset Once upon a time, before 6.5

CX 52

CX Actionable Insights Contact Center Start-ups 52

Totango

SEPTEMBER 22, 2020

Your product adoption strategy — the process you follow to ensure your customer is achieving maximum value from their daily use of your product — should be based on solid data and driven by the pursuit of ever-evolving goals. Data-Driven, Goal-Based Engagements. Choose the Right Customer Success Software. Offer Relevant Communications.

NPS 95

NPS Customer Experience 95

Helpt

FEBRUARY 14, 2024

Significance of Data-Driven Decision Making Do you trust your gut? We at Helpt feel your frustration and we have a solution for you: data-driven decision making (DDDM). This blog post will illustrate the basics of DDDM, tracing the transition from traditional decision-making approaches to the data-centric ones in place today.

Machine Learning 52

Machine Learning Social Media Data Mining Artificial Intelligence 52

Customer Bliss

JANUARY 11, 2019

Are you doing all that you can to help your company earn customer-driven growth? You can earn customer growth by anticipating their needs, extending patience, and showing respect at all times. These new behaviors will impact how your employees treat customers, ultimately driving positive change and growth.

CX 107

CX Customer Experience 107

SurveySensum

NOVEMBER 3, 2023

64% of business leaders say that customer service has a positive impact on their company’s growth, and 60% say it improves customer retention. – Zendesk This emphasizes the importance of delivering exceptional customer service to drive growth, increase revenue, and more. When you need a human touch, you get it.

Customer Service 52

Customer Service E-commerce AI Customer Satisfaction 52

Totango

JULY 19, 2022

However, a traditional CRM focuses just on the transaction stage of the customer relationship rather than cultivating growth across the entire customer journey. In fact, it’s probably the only growth channel you can depend on, so you have to protect it by investing in customer success rather than bleeding money into new logo acquisition. .

CRM 89

CRM Customer Relationship Customer Acquisition Start-ups 89

Fonolo

DECEMBER 6, 2022

FACT: Authoritative, hands-off, influential, transactional, and employee-centric are five different types of leadership styles that support call center development in different ways. Providing data-driven insights . Similarly, suppose customers need support with technical issues. Promote agent growth and development .

Contact Center 142

Contact Center Net Promoter Score Customer Satisfaction Sales 142

VOZIQ

MAY 8, 2023

This blog shows how technology can render services to improve the customer experience with a solution-driven approach. The blog talks about common missteps, such as relying on old strategies and not focusing much on investing in identifying new customer segments.

E-commerce 40

E-commerce Customer Acquisition ML Machine Learning 40

VOZIQ

MAY 8, 2023

This blog shows how technology can render services to improve the customer experience with a solution-driven approach. The blog talks about common missteps, such as relying on old strategies and not focusing much on investing in identifying new customer segments.

E-commerce 40

E-commerce Customer Acquisition ML Machine Learning 40

MattsenKumar

JULY 31, 2023

A vital aspect of this experience is through call centers, where customers can receive support and have their queries answered. Data-driven insights from quality monitoring solutions can also help businesses identify patterns in customer behaviour.

Social Media 52

Social Media Customer Feedback Customer Satisfaction Customer Relationship Management 52

Totango

MAY 17, 2023

Three learnings from TSIA on why your go-to-market leaders have an opportunity to work better together to drive growth. When it comes to understanding customer needs, marketing, sales, and CS teams are the experts, so it’s on us to work together to define today’s most valuable growth opportunities.

Sales 106

Sales Sports AI Touchpoint 106

SurveySensum

APRIL 8, 2024

The digital sphere offers endless opportunities for growth and expansion but also presents significant challenges, including intense competition and the rapid pace of technological development. Diverse Content Formats: Experiment with various content formats, including blog posts, videos, podcasts, and infographics.

Social Media 52

Social Media Engineering Customer Feedback Innovation 52

Totango

JUNE 15, 2022

What do you do if your job responsibilities include managing every revenue-generating function in your organization and driving predictable growth – and then the world is suddenly thrust into an unpredictable and unstable economic downturn? If you’re a Chief Revenue Officer (CRO) today, your initial answer may be to panic.

Touchpoint 95

Touchpoint Start-ups NPS CRM 95

Totango

JULY 5, 2022

Monitoring this important information allows you to make informed, data-driven decisions, and to evaluate how customer behaviors and interactions align with your business priorities and make adjustments as needed. . Increase in support tickets. Signs to look for when learning how to identify at-risk customers include: .

Net Promoter Score 97

Net Promoter Score Start-ups NPS Customer Relationship 97

Comm100

MARCH 23, 2022

By all available metrics, this is a period of unprecedented growth for credit unions around the world. The World Council of Credit Unions recently reported a 29% global growth in CU membership year-over year. With such growth, partly driven by raised bank fees, comes great opportunity to expand membership.

Social Media 89

Social Media Omnichannel Start-ups Technology 89

Comm100

OCTOBER 17, 2023

Customer service automation software are tools designed to automate and streamline customer support processes, often powered by AI. Here are the key features, channels and tools of customer service automation software: Chatbots : These are AI-driven tools that can engage with customers in real-time on websites, apps, or messaging platforms.

Customer Service 73

Customer Service Social Media Omnichannel AI 73

Totango

DECEMBER 29, 2021

In this blog, we’ll look at the keys to building a customer-centric roadmap. A customer-centric product roadmap meets the needs of today’s digital-driven SaaS market. It uses data from sources such as support tickets and satisfaction scores to identify features that will meet customer needs.

Customer Satisfaction 97

Customer Satisfaction Technology Technology 97

Totango

JULY 13, 2021

Strategy for customer success growth has changed as commerce has gone digital and big data has made marketing and sales customer-centric. Businesses need a new strategy for customer success growth. Elements that Drive Customer Success Growth. Nurture Relationships and Watch Customer Success Growth Blossom.

Customer Satisfaction 100

Customer Satisfaction B2C B2B Customer Relationship 100

Totango

OCTOBER 6, 2020

Customer success vs. customer support: although these two terms appear similar, they actually refer to two different, yet complementary, functions within a company. Customer support is reactive and acts as a resource for clients to use when they encounter specific technical issues and need help. .

Construction 105

Construction Education Customer Retention Start-ups 105

Totango

MARCH 25, 2021

Today we share 3 stories of companies in the edtech, hospitality, and technology industries who triumphed in 2020 by embracing a more rapidly iterative digital Customer Success approach, creating extraordinary experiences for their customers and customer-driven growth for their business. Zoom scales Digital CS for rapid growth.

Real Estate 62

Real Estate Hospitality Hospitality NPS 62

Totango

SEPTEMBER 11, 2020

Today, however, data-driven customer engagement software allows organizations to efficiently engage with clients in a way that is also personalized and valuable to the customer. How Data-Driven Customer Engagement Optimizes Your CS Team to Meet Client Needs. Engaging Customers, Both New and Established. Established Clients.

Healthcare 81

Healthcare Start-ups Education Customer Relationship 81

VOZIQ

FEBRUARY 3, 2021

According to Forrester, being data-driven is no longer enough to become a customer-centric business. Modern desktops to better support agents. This blog talks about deploying new self-service modalities, digital touchpoints, data and analytics technology, and migration-to-cloud technologies. We hope you will find this useful!

Customer Retention 98

Customer Retention Manufacturing Touchpoint Education 98

MattsenKumar

FEBRUARY 3, 2023

In today’s data-driven marketing environment, metrics are important. Modern marketers must be ready to adjust their measuring strategies as needed to support their unique (and frequently changing) aims and demonstrate their performance. Growth & Engagement of Content Pages. Website Engagement.

Omnichannel 52

Omnichannel Social Media Sales Technology 52

Totango

JUNE 1, 2021

Support: Help desk tickets and support status. It’s a customer-driven market that empowers short-term thinking and an expectation of personalized service. You should monitor metrics such as average time of login, frequency of product access, and new feature access in order to identify signs of positive growth or churn risk.

Touchpoint 69

Touchpoint Customer Relationship Education Customer Loyalty 69

Hodusoft

JULY 19, 2023

In this blog, we will explore everything related to inbound call center software. These insights enable organizations to identify trends, measure performance against goals, and make data-driven decisions to improve customer service and operational efficiency.

CRM 98

CRM Customer Satisfaction Compliance Artificial Intelligence 98

Totango

JUNE 15, 2022

A customer escalation is a support situation where the customer’s initial attempt to get support meets a barrier or fails and has to be passed onto the next stage of the support process. Perhaps a feature that they need isn’t working properly, and/or they have had one or more support tickets go completely unanswered.

Customer Relationship 81

Customer Relationship Scorecard Customer Experience 81

Totango

JUNE 30, 2020

Even more than at other times during the customer journey, your customers want leadership, support, and guidance from you. During a crisis, that support and guidance should rely on a clear understanding of your customer and engagement based on facts, not guesswork. Segmentation and Support. Segmentation and Support.

Customer Retention 126

Customer Retention Customer Experience 126

SurveySensum

SEPTEMBER 8, 2023

And by focusing on improving NPS scores with an efficient NPS software , businesses can prioritize strategies that lead to sustainable growth. So, the question here is how NPS impacts revenue growth and how businesses can actually leverage its potential to increase their revenue. Now coming back to the topic of NPS impact on revenue.

NPS 52

NPS Social Media Customer Satisfaction Customer Loyalty 52

Intercom, Inc.

OCTOBER 24, 2018

How do you scale a support organization without breaking the budget or killing the quality of the customer experience? It’s an age old question for anyone leading a customer support organization, the sort of challenge that requires continuous innovation as a company and its customer base expands. Automation.

Machine Learning 178

Machine Learning Technology Technology Innovation 178

Hodusoft

MARCH 6, 2024

E-commerce Customer Support: How BPO Can Elevate Your Service Experience Are you an e-commerce business struggling to provide seamless and efficient customer support services? In the e-commerce sector, customer service can be defined as support or assistance that customers need when they shop from an online store.

E-commerce 52

E-commerce Contact Center Social Media Gaming 52

VOZIQ

JANUARY 17, 2022

In this spirit, we share with you our blog featuring the top recommendations on customer retention. Loyal customers are the key to your brand’s growth and success. Retention Point: The Single Biggest Secret to Membership and Subscription Growth. We hope you will find them helpful. Author: Mike Case. Author: Robert Skrob.

Customer Retention 67

Customer Retention Non-Profits Retail Customer Loyalty 67