Execs In The Know

MAY 2, 2022

A recent Gartner report found that more than 70% of CX leaders struggle to design projects that increase customer loyalty and results. Don’t Overthink or Overspend: Keep Your Focus on What Impacts Customer Loyalty. When was the last time you assessed your North Star KPIs or rebuilt your customer journey maps?

CX 97

CX VOC Customer Journey Map Contact Center 97

Hodusoft

FEBRUARY 1, 2023

One of the areas where this evolution is most evident is in the way banks communicate with their customers. With more and more people using their smartphones for everything from banking to shopping, it’s no surprise that the use of business phone systems in the banking industry is on the rise. during the forecast period.

Finance 52

Finance Omnichannel Social Media Artificial Intelligence 52

Execs In The Know

APRIL 8, 2022

Digital transformation poses distinct operational challenges for the contact center that go beyond the customer and agent experience; we’ll address two of those challenges here. They can, and should, play a role in helping contact centers adapt to digital transformation – in conjunction with existing technologies and processes.

Contact Center 98

Contact Center Artificial Intelligence AI ML 98

Hodusoft

JANUARY 17, 2024

Revolutionizing Customer Engagement: The Power of UCaaS Contact Center Software The term ‘UCaaS’ has been in the modern telephony lexicon for quite some time now. Between the 1960s and 1990s, the invention of IP PBX , Interactive Voice Response (IVR) system, and voicemail system changed the way businesses used to communicate.

Contact Center 52

Contact Center Social Media Omnichannel Compliance 52

Hodusoft

FEBRUARY 16, 2022

How to Find Best Hybrid workforce Contact Center Software in 2022. The same report suggests a 60% increase in customer service agents working from home. However, you must ensure your hybrid workforce software supports alternating between the office and remote working.

Contact Center 98

Contact Center Social Media Omnichannel CRM 98

SurveySensum

SEPTEMBER 15, 2023

Are you struggling to meet your B2B clients’ ever-changing needs in today’s fast-paced service industry? You’re not alone. This is where customer feedback tools become essential. This is where customer feedback tools become essential. But what exactly a B2B service feedback tool is?

B2B 52

B2B NPS Sentiment Analysis Text Analytics 52

Hodusoft

FEBRUARY 8, 2024

Traditionally, the majority of clients of MSPs used to be small and midsize businesses (SMBs), government agencies, not-for-profit organizations, and other organizations that don’t have a dedicated in-house IT team. But now, larger and well-established businesses are using the specialized services of MSPs. Read on and thank us later.

Contact Center 52

Contact Center Social Media Innovation Government 52

Lumoa

MARCH 20, 2018

Customer experience has been on the rise during the last couple of years. From the traditional product-oriented businesses we’re moving towards customer understanding and customer-centric approaches. Whether you’re new to customer experience or coming for little inspiration, this is the right place.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

SurveySensum

OCTOBER 11, 2023

AskNicely is a customer feedback platform that helps businesses gather and analyze customer feedback. It specializes in Net Promoter Score surveys, enabling companies to measure customer loyalty and satisfaction. How did we evaluate AskNicely alternatives? Why should you look for AskNicely alternatives?

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

Aquire

AUGUST 30, 2021

What does a small business like that do better than other businesses? If we had to pick one thing (apart from freshly baked goods), it’d be personalized customer service. Thanks to their lower sales volumes, small businesses can easily get to know who their customers are and what they want.

Customer Service 98

Customer Service Omnichannel Social Media B2B 98

Aquire

JULY 26, 2021

To stay competitive and meet rising customer expectations, businesses need to take a holistic approach to customer experience. This means treating all marketing, sales, and customer support channels as stops on one customer journey. What is an omnichannel experience? Let’s explore.

Omnichannel 59

Omnichannel Social Media Engineering Sales 59

Fonolo

JANUARY 14, 2020

Which customer service blog posts helped to shape the last decade for you? . When we look back at the customer support industry in 2010, we see a very different beast to the one we work in today. Here, we cover the 20 best customer service blogs and influencers to follow in 2020. Shep Hyken.

Customer Service 136

Customer Service Contact Center Social Media CX 136

Hodusoft

SEPTEMBER 14, 2023

Best Practices for Onboarding New Tenants to the ISP Network As an Internet Service Provider (ISP) you know it’s not easy to acquire tenants (clients or subscribers who rent or lease Internet services from you). The expectations of customers have increased dramatically. What Challenges do ISPs Face while Onboarding New Tenants?

Start-ups 98

Start-ups Education Invoicing Customer Satisfaction 98

Hodusoft

NOVEMBER 27, 2022

Boost Your Sales with Telemarketing Software In today’s digitally connected world a whopping 92% of customer communications still happen through business phones. The quality of your customer service relies on how effective your telemarketing efforts are. What is telemarketing software?

Sales 52

Sales CRM Omnichannel Social Media 52

Aquire

NOVEMBER 25, 2021

Creating a customer journey map can be a game-changer for your customer experience strategy. Think of the last time you purchased an item. Chances are you didn’t buy the first product you laid eyes on – you probably spent some time researching and interacting with companies, perhaps even on multiple devices.

Customer Journey Map 98

Customer Journey Map Net Promoter Score Touchpoint Social Media 98

SurveySensum

NOVEMBER 8, 2023

Customer experience encompasses every interaction a customer has with a business. A survey conducted by TELUS International revealed that 65% of customers anticipate­ some level of CX automation in their customer journey. In this blog, we are going to explore the hot topic of CX automation from A to Z.

CX 52

CX Customer Experience Artificial Intelligence NPS 52

CommBox

MAY 18, 2022

Acquiring new customers will always cost more than keeping the ones you already have. Not to mention that upselling products to your existing customer base is much easier. That said, growing and keeping a loyal customer base is key to achieving success. This translates to reducing customer churn as much as possible. .

Social Media 98

Social Media Omnichannel Customer Acquisition Customer Loyalty 98

Aquire

JULY 5, 2021

Want to improve customer service? Then you need to measure the right metrics. To help, we compiled a list of 12 incredibly useful customer service KPIs you need to start tracking for your business. Customer satisfaction: how strong your company’s relationships with customers are.

Net Promoter Score 80

Net Promoter Score Customer Service Social Media NPS 80

Hodusoft

JUNE 21, 2023

A Complete Guide to Setting Up a Call Center Are you planning to set up a call center? If yes, then you must know everything about call centers starting from all call center systems to how to select the best call center software and customer service agents. Read on and thank us later. What is a call center?

Omnichannel 52

Omnichannel Start-ups Customer Service Sales 52

Hodusoft

DECEMBER 28, 2022

What is Call Center Management? Businesses need a strong communication strategy to deliver seamless customer experiences. New-age call center technologies make managing data easier for call centers, leading to enhanced decision-making capabilities and improved customer service operations. What is call center management?

Net Promoter Score 52

Net Promoter Score NPS Data Entry Business Growth 52

CommBox

JANUARY 4, 2022

Customer experience is one of the most important factors in business success. According to Deloitte, a whopping 88% of businesses are now prioritizing customer experience in their contact centers. And on top of that, over two-thirds compete with customer experience as their primary basis.

Customer Experience 105

Customer Experience Social Media Entertainment Sales 105

Lumoa

MARCH 20, 2018

Customer experience has been on the rise during the last couple of years. From the traditional product-oriented businesses we’re moving towards customer understanding and customer-centric approaches. Whether you’re new to customer experience or coming for little inspiration, this is the right place.

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64

Hodusoft

NOVEMBER 1, 2022

What is First Call Resolution (FCR): A Complete Guide. Customer service has become a competitive aspect for all businesses. Companies, regardless of their size, are leaving no stone unturned to improve their customer service experience. What is the first call resolution (FCR)? How important is FCR for businesses?

Net Promoter Score 52

Net Promoter Score Predictive Analytics Customer Satisfaction CRM 52

Callminer

AUGUST 1, 2017

To gain some insights into the strategies and tactics call centers can use to boost efficiency and arm you with effective strategies you can put to use, we reached out to a panel of call center experts , managers and leaders and asked them to answer this question: “What is the most effective way for a contact center to increase efficiency?”.

Contact Center 334

Contact Center Real Estate Start-ups Sales 334

Comm100

SEPTEMBER 22, 2021

As COVID-19 pushed companies and their customers online, digital transformation has taken over the customer service space like never before. In the first part of our series on Digital Transformation in Customer Service , we looked at why businesses can’t afford to ignore digital transformation. Engaging With Leadership.

Customer Service 61

Customer Service Social Media Omnichannel Technology 61

SurveySensum

FEBRUARY 24, 2022

10 Best Customer Feedback Tools leading in 2022. Customer feedback plays an important role in enhancing your services and products, improving growth, and serving an all-around excellent user experience. . But you have to put effort into understanding the emerging customer insights and make the required improvements possible. .

Customer Feedback 52

Customer Feedback Sentiment Analysis Close the Loop NPS 52

SurveySensum

APRIL 21, 2023

Formstack is an online survey builder that helps businesses create custom forms, surveys, quizzes, and more. This includes weak customer support, limited integrations, and a steep learning curve. This includes weak customer support, limited integrations, and a steep learning curve. How did we evaluate Formstack Alternatives?

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

CommBox

NOVEMBER 1, 2021

This represents how likely it is that they will become qualified leads and purchase from your company. The higher the score, the more likely they are to convert, which means predictive lead scoring can be used as a powerful marketing tool. Predictive lead scoring measures not only what people do but also what they don’t do.

Machine Learning 52

Machine Learning Artificial Intelligence Sales Predictive Analytics 52

Logicalware

AUGUST 26, 2021

There has been a deluge of research exploring how customer behaviour has changed during the pandemic. So in this blog, I thought I’d share some of the most interesting UK, EMEA and global insights I’ve seen in relation to customer behaviour, experience and interaction. Customer priorities have changed.

Invoicing 88

Invoicing Start-ups Omnichannel Customer Service 88

Customer Service Life

FEBRUARY 4, 2019

The text of this article originally appeared on the ICMI blog on December 5, 2018. If you’ve sat through any customer service technology demos or walked the showroom floor at an industry conference, you’ve undoubtedly heard well-meaning sales folks speak of innovation, disruption, and automation. Wait, what?

Contact Center 67

Contact Center Artificial Intelligence Text Analytics AI 67

Comm100

FEBRUARY 5, 2018

Customer engagement software is a modern invention that takes care of a modern problem. After all, it wasn’t until the rise of the internet that media became democratized , and the one-way communication model between companies and customers was shattered. The answer for many businesses was customer engagement software.

Social Media 48

Social Media CRM Social Listening Omnichannel 48

SugarCRM

JANUARY 13, 2022

The value of a customer is an age-old debate among company executives and changemakers, and often it narrows down to how much revenue a customer gives to the business. Your customers expect the best across every touchpoint of the buying cycle, from personalization to support channels. Think about yourself as a customer.

Social Media 26

Social Media CX Customer Loyalty Engineering 26

Comm100

FEBRUARY 6, 2018

Out of all the customer engagement software tools that are out there, which one is right for your company? Different companies have different needs, and a very diverse number of customer engagement tools are waiting to fill those needs. Popular Customer Engagement Software Tools and Who They’re Good For?

Social Media 41

Social Media CRM Omnichannel Invoicing 41

Comm100

FEBRUARY 7, 2018

Choosing a customer engagement software solution can be daunting. But you’re not alone — we’ve compiled this checklist of things to consider when evaluating different providers to help you stay on track. Customizing Your Software. Judging Ease of Use. Does the vendor have experience in your industry?

Social Media 41

Social Media CRM Invoicing Omnichannel 41

Qualtrics

SEPTEMBER 15, 2020

Juliana Holterhaus, PhD, Senior XM Scientist, is the lead consultant for Qualtrics Digital Customer Experience. In this podcast, she shares best practices for how brands can adapt their digital CX programs to meet the evolving needs of today's digital-first consumer. How are brands responding to these shifts? Absolutely.

Healthcare 26

Healthcare CX Innovation Start-ups 26

ProProfs

MARCH 30, 2022

You can’t buy engagement; you have to build engagement ~ Tara-Nicholle Nelson, Business Coach. 25% increase in customer loyalty. 25% increase in customer loyalty. With many options, it can get difficult to zero in on the one that’s best for you, but don’t worry. What is an Audience Engagement Tool?

Gaming 52

Gaming Social Media Start-ups Entertainment 52

ProProfs

JANUARY 9, 2020

“The best advertising is done by satisfied customers.” – Philip Kotler, marketing consultant. Seventy percent of customers’ buying experiences is influenced by how they feel they are being treated. It takes 12 positive customer experiences to compensate for one negative experience. McKinsey).

Customer Service 52

Customer Service Social Media Gaming Omnichannel 52