Fonolo

NOVEMBER 13, 2018

Have you been searching for the best customer service conferences to attend in 2019? Sure, you could watch a few evocative highlights on YouTube instead, but attending conferences in the flesh still provides far more value. ICMI: Expo & Conference. Well, look no further: You’ve come to the right place. Where: Washington, DC.

Customer Service 108

Customer Service Contact Center Innovation Engineering 108

Execs In The Know

NOVEMBER 1, 2023

Unique Interactive Sessions and Workshops Unlike typical conferences, CRS is an immersive experience designed for active participation. Engage in vibrant discussions, hands-on workshops, and exclusive networking opportunities. Inclusive Networking and Relationship Building CRS fosters a close-knit community of CX leaders.

Innovation 52

Innovation CX Customer Expectations Customer Experience 52

Fonolo

JANUARY 22, 2020

Wondering what customer service or contact center conference to attend in 2020? This year, we’ve published our full selection of customer service conferences and contact center summits in North America. SWPP Annual Conference, Nashville. SQM Customer Experience Conference, Coeur d’Alene, ID. We’ve got you covered.

Customer Service 129

Customer Service Contact Center CX Education 129

Bill Quiseng

JULY 18, 2017

I started my career producing conferences, and then moved to building a social network and online magazine for contact centers. At this social network I had a podcast show, a blog, and I was an early thought leader on contact centers. I will also be keynoting the Genesys conference for 500 people in Australia this summer.

Customer Experience 318

Customer Experience Contact Center Education Healthcare 318

Hodusoft

APRIL 24, 2024

A Comprehensive Guide on ISDN Even if you aren’t that well-versed with telecommunication lexicon, you still might have come across a term—ISDN, which is the abbreviation for Integrated Services Digital Network. ISDN is a circuit-switched telephone network system that transmits both data and voice over a digital line. What is ISDN?

Start-ups 52

Start-ups Technology Technology Gaming 52

Execs In The Know

JANUARY 29, 2023

Expand Your Network Experience an environment where inclusive networking is prioritized in an agenda that is packed with moments for connecting personally and professionally with your CX leadership peers. Participants will walk away with plenty of practical takeaways to bring back to their organizations and teams.

CX 90

CX Hospitality Hospitality Actionable Insights 90

Callminer

SEPTEMBER 12, 2022

CallMiner's annual LISTEN conference is back in person at Loews Miami Beach Hotel in Miami, October 31 through November 2. Register today for three days of education, networking and fun.

Education 69

Education 69

ModSquad

JANUARY 10, 2023

And that we keep attracting the best and brightest CX experts to our Mod Network. Clients and partners, don’t hesitate to give Rich a shout online or hit him up for a drink at the next conference. Rich and Department X will ensure that ModSquad remains the leader in delivering CX services that delight customers and engage communities.

Social Media 98

Social Media CX Start-ups Customer Experience 98

Kerry Bodine

AUGUST 25, 2020

Now more than ever, we need to lean on one another to navigate the challenges ahead, and the Service Design Network is looking forward to bringing the service design community together for virtual reflection, insight, and inspiration on October 22 & 23, 2020. Get more information and your tickets at www.sdgc20.com.

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Hodusoft

APRIL 19, 2022

The global exposure provided through Channel Partner Conference & Event , Las Vegas led partners to connect with technology suppliers. The HodoSoft Leadership was overjoyed to be a part of this colossal networking event and meet 300+ technology channels and numerous partners. Technology is evolving every minute, every second.

ML 52

ML Innovation AI Technology 52

Hodusoft

JUNE 7, 2023

The ongoing digital transformation and the need for efficient and cost-effective communication across a variety of devices and networks are driving the demand for SIP-based services and solutions. Network redirection and mobility: SIP offers network redirection capabilities. How does the SIP Protocol work?

Transportation 52

Transportation Start-ups Engineering Technology 52

Callminer

JUNE 12, 2018

To register for the workshop, conference attendees can visit [link] or discuss with conference hosts when you check in. Learn insights from CallMiner experts and SiriusXM on implementing an interaction analytics solution and how to achieve ROI. Workshop attendees are eligible to win an Amazon Tap! and June 21 st 9:50 a.m. –

Contact Center 140

Contact Center Compliance Customer Satisfaction Sales 140

Callminer

JUNE 12, 2018

To register for the workshop, conference attendees can visit [link] or discuss with conference hosts when you check in. Learn insights from CallMiner experts and SiriusXM on implementing an interaction analytics solution and how to achieve ROI. Workshop attendees are eligible to win an Amazon Tap! and June 21 st 9:50 a.m. –

Contact Center 140

Contact Center Compliance Customer Satisfaction Sales 140

Hodusoft

AUGUST 21, 2023

About the 11th CNC EXPO 2023 The 11th CNC EXPO 2023 is an excellent platform that serves as a premier gathering of professionals, industry experts, and companies in the fields of communications, networking, and related technologies. We’re looking forward to meeting you there! Schedule a meeting!!

Contact Center 52

Contact Center Innovation Manufacturing Omnichannel 52

Lightico

JULY 8, 2021

Update: Due to the coronavirus outbreak, many of the planned auto finance conferences have been postponed or canceled. Auto Finance events and conferences are a great place to learn more about the innovation of lending in different aspects of the auto finance industry an improve customer experience in auto finance. Used Car Week 2021.

Finance 52

Finance Compliance Retail Innovation 52

The Customer Service Blog

OCTOBER 19, 2022

The Annual Conference of the Chartered Institute of Personnel and Development (CIPD) takes place on 9th and 10th November at Manchester Central conference centre. There will also be lots of opportunities for networking, and an exhibition featuring a range of industry-leading suppliers. To book a free place click here.

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Win the Customer

OCTOBER 5, 2017

Even though many aspects of business and professional life have changed with the advent of new technologies, networking remains one of the most important elements of building and advancing a business. Networking for business owners is slightly different than for employed professionals, but many of the same concepts still apply.

Transportation 99

Transportation Social Media Technology Technology 99

Fonolo

MARCH 6, 2019

The Contact Center Network Group supports a vital part of the customer service industry: Call centers. Providing frequent and fruitful networking, training, and consulting opportunities throughout the year, CSPN also hosts an annual conference that brings together important voices in customer service leadership.

Customer Service 102

Customer Service Contact Center Education Non-Profits 102

Hodusoft

DECEMBER 30, 2021

An IP PBX solution is much more than an alternative to the traditional PSTN -based(Public Switched Telephone Network) commercial PBX solution. . It is scalable according to the need and comes with unique features such as the ability to hold a conference, schedule a conference, and mute or unmute with the option of recording conference calls.

Omnichannel 119

Omnichannel Technology Technology Gaming 119

ClientSuccess

NOVEMBER 20, 2020

Think back to the last time you or your team attended a conference or expo in person. With most of the conferences in 2020 either cancelled or converted into virtual events, many industry leaders are looking forward to getting back to normal in 2021. Chief Customer Officers Conference – [link].

Education 52

Education Gaming Start-ups Innovation 52

Hodusoft

FEBRUARY 6, 2024

Besides, IT EXPO provides a unique opportunity for networking with peers, industry leaders, and potential business partners. HoduSoft team will be available for networking sessions, offering personalized discussions on how HoduCC CX Suite and HoduPBX can be customized to meet the specific needs of businesses across industries.

Omnichannel 52

Omnichannel Social Media Artificial Intelligence Contact Center 52

Hodusoft

MARCH 22, 2024

The event will feature 10 conference tracks, over 15 end-user-led sessions, above 150 exhibitors, and more than 5,000 IT, CX, and communications professionals in attendance.

Omnichannel 52

Omnichannel CX Sentiment Analysis Contact Center 52

Totango

FEBRUARY 25, 2019

We are excited to announce the new Customer Success Summit Conference for 2019, an evolution of our premier industry event for customer success thought leaders, practitioners and visionaries. Customer Success Summit Conference Global Executive Forum. Here’s everything you need to know. Where: Napa, CA. When: April 15-17, 2019.

Customer-Centric Organization 49

Customer-Centric Organization Innovation 49

Hodusoft

JUNE 30, 2022

Held in Florida, this annual event brought together 300+ exhibitors and 200+ speakers for the conferences. HoduSoft participated in the global networking event showcasing its innovative UC products. ITEXPO is one such event that holds a mirror for businesses all across the globe regarding the current and emerging ICT trends.

Contact Center 52

Contact Center Technology Technology Gaming 52

Execs In The Know

MARCH 14, 2022

Explore emerging ways to create candidate interest & employee retention with Rick Zayas , COPC VP , in a pre-conference workshop at Execs In The Know’s Customer Response Summit (CSR) in Clearwater, Florida, on March 28, 2022. A recent article by the HR Network referred to the Great Resignation as the Great Reassessment.

Contact Center 98

Contact Center CX Innovation 98

Intercom, Inc.

OCTOBER 10, 2019

I caught up with Louis for a conversation that ranged from our moral duty to make information more accessible to his approach to curating conferences. Each speaker at one of Lou’s conferences is supported by a group of subject matter experts and a professional editor. We’ve since expanded into the conference-production business.

Start-ups 168

Start-ups Technology Technology Social Media 168

Logicalware

AUGUST 18, 2023

Regardless of your industry, location, or experience with AI, Puzzel’s half-day virtual event, Elevate ’23 , on November 7 th , holds tremendous learning, insights, and networking opportunities specifically tailored to help you design your customer engagement strategy in 2024 and beyond. Elevate ’23: more than an event.

AI 52

AI CX Artificial Intelligence CX Transformation 52

Kerry Bodine

JUNE 7, 2017

For the past two years, I’ve participated as a member of the jury for the Service Design Award , presented by the Service Design Network. The conference is in Madrid, in case that’s any extra incentive!). Finalists and winners will be promoted throughout 2017 and 2018 via the Service Design Network’s global media channels.

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Intercom, Inc.

SEPTEMBER 22, 2020

Instead of just shouting into their own echo chamber and hoping for the best, HubSpot strategically worked with partners in their network to help spread the inbound word. Brian shares: “We have an INBOUND conference , we wrote a book – which by the way, is a huge amount of work. We wrote a billion blog articles about it.

Gambling 211

Gambling B2B Education Business Growth 211

Hodusoft

JUNE 9, 2022

CommunicAsia provided a global exposure to the dominant players in the ICT sphere to network with worldwide clients and showcase their diverse tech products and services. HoduSoft was honored to become a part of this global networking event. HoduSoft’s Contribution to Reshaping Business Communication.

Contact Center 52

Contact Center Innovation Omnichannel Gaming 52

Beyond Philosophy

FEBRUARY 20, 2021

We talk to Pine about how the pandemic changed in-person events, trade shows, and conferences for the better and what we can learn from going virtual. The information was great, but Pine and the other event participants missed the interaction with other people in the field and the inherent networking involved.

Sports 78

Sports Management Consulting Customer Experience CX 78

Taylor Reach Group

APRIL 25, 2018

At Taylor Reach Group, we have compiled a list with hundreds of expos, conferences and summits focused on the Call Center, Contact Center and/or Customer Experience. ODSC East - Open Data Science Conference – May 1-4, Boston, MA. ODSC East 2018 is one of the largest applied data science conferences in the world.

Contact Center 62

Contact Center Customer Experience Artificial Intelligence Government 62

Hodusoft

JANUARY 27, 2023

VoIP is quickly becoming a popular choice for businesses who are looking to upgrade from traditional phone systems, such as the public switched telephone network (PSTN), also known as the plain old telephone service (POTS). Some of the common features include voicemail, call forwarding, call waiting, caller ID, conference calling, and more.

CRM 52

CRM Start-ups Customer Relationship Management Technology 52

Fonolo

MAY 1, 2018

Join Fonolo at the Contact Center Expo & Conference, May 21-24, 2018 at the Walt Disney World® Resort in Orlando, Florida. Produced by ICMI, a trusted advisor in the industry, the Contact Center Expo & Conference educates and motivates professionals looking to further their knowledge in an industry undergoing constant change.

Contact Center 62

Contact Center Education Start-ups Customer Feedback 62

Ameyo Callversations

MAY 4, 2022

Cloud communication is a technique that allows companies to establish a point of customer contact over the internet instead of using a connection over a telephone network. Cloud communication dissipates the need of installing any hardware or having a physical network to operate a customer support center.

Business Growth 52

Business Growth Contact Center Artificial Intelligence ML 52

Fonolo

MARCH 4, 2020

I sat down in conversation with Sidhu at the tail-end of 2019, the year that his team took home the prestigious Customer Obsessed Award from the Customer Service Professionals Network (CSPN) annual conference. Handpicked content for you: Top Customer Service Conferences in 2020. Informed by data and designed for people.

Customer Service 122

Customer Service Contact Center Net Promoter Score NPS 122

Intercom, Inc.

JUNE 9, 2021

We had a group of new hires ready and excited to join Intercom the following Monday, expecting to meet lots of folks in the office, join brainstorming sessions in a conference room, and grab a nice cup of coffee or a cold beer at a local bar with their new teammates after work. Building your internal network . Product demos .

Gaming 253

Gaming Engineering Start-ups Sales 253