Lightico

AUGUST 16, 2021

By the time most banking customers request a deferment or extension of their loan, they’ve already been handling the stress of dealing with financial challenges for some time. Why Do Good Banking Customers Turn to Banks to Defer or Extend Their Loans?

Compliance 52

Compliance Contact Center Touchpoint Legal 52

Lightico

MAY 8, 2023

With the recent rise in inflation and interest rates, more and more borrowers are turning to Home Equity Line of Credit (HELOC) loans as a means of accessing a revolving credit line. Typically, banks require a credit score of at least 700 and a debt-to-income ratio of 43% or less.

Technology 52

Technology Technology Compliance Real Estate 52

Lightico

MAY 10, 2022

It’s not easy for rural customers to access the banking services they require. Banks tend to be located further away from rural customers, making it challenging for customers to visit. Customers need to take time out of their schedule and drive long distances to a branch during limited opening hours.

Retail 52

Retail Technology Technology 52

PeopleMetrics

NOVEMBER 17, 2015

As recent high-profile data breaches like those of super brands Target and Neiman Marcus have shown, data security has become an important variable in the formula for customer retention. Your ability to leverage data security will play a vital role in customer retention online and offline.

Customer Retention 79

Customer Retention E-commerce Customer Acquisition Retail 79

Steven Van Belleghem

NOVEMBER 10, 2020

Telco players offering mobile payment services. Crossing the industry lines to better cater to your customers may be gaining in popularity, but the approach is not new. M-Pesa Vodafone and Safaricom cleverly understood that many Africans still lacked bank accounts as well as credit or debit cards.

Healthcare 98

Healthcare Customer Experience Education Manufacturing 98

Beyond Philosophy

MAY 15, 2017

Credit Market ,” US malls may close down sooner than later. With malls looking at the writing on the wall, businesses are now focused at effective customer engagement strategies. This is the reason brands are focusing on a customer experience module so that they can handhold customers through this process.

E-commerce 133

E-commerce Social Media Retail Omnichannel 133

Lightico

JANUARY 10, 2023

Loan originations are still happening. Lenders will need to ensure these applications are processes quickly and efficiently, with an eye towards the customer experience. Lack of consistent digitization, insufficient self-service options, and multiple touchpoints are likely culprits. It’s also bad for the customer experience.

Touchpoint 52

Touchpoint Compliance Customer Loyalty Technology 52

Beyond Philosophy

JUNE 6, 2016

I love Uber and one of the reasons is their seamless approach to payment, that included the tip, which meant I didn’t need to think about it? Its website still says “No Cash, no tip, no hassle,” and It won’t be adding a tipping feature to its app, which means that customers will have to pay tips in cash.

Customer Experience 111

Customer Experience Sales 111

Zendesk

AUGUST 1, 2022

Before you start researching options on your own, you’ll likely ask your friends and family for their recommendations—and trust those suggestions. This is why customer referral programs are so effective. Both parties win when the new customer makes a purchase—the advocate gets a reward, and the company gets a sale.

Social Media 98

Social Media Start-ups CRM Sales 98

Win the Customer

MARCH 14, 2016

The rapid migration from the web and PCs to mobile devices in the last decade surprised everyone. With mobile becoming more advanced, user behavior is completely changing. This shift from desktop to mobile has impacted consumer behavior from the way we communicate to how we shop. Life Goes Mobile.

Retail 104

Retail Manufacturing Social Media Sales 104

Steven Van Belleghem

MAY 9, 2021

American grocery store chain Trader Joe’s is an incredible example of a company where a fantastic employee experience results in a stunning customer experience. They offer fantastic benefits and growth opportunities to team member and truly empower them to offer warm, personal and one of a kind experiences to customers.

Customer Experience 104

Customer Experience Artificial Intelligence Social Media Customer Feedback 104

SurveySensum

JULY 4, 2023

But is it still the same? The above statistics are an indication that the shopping behavior of customers is changing and they are giving equal importance to in-store shopping too. This is the time when brands can improve their offline stores to increase customer loyalty. But later on, it became convenient too. Probably not.

Retail 52

Retail Touchpoint Social Media Customer Survey 52

SurveySensum

JULY 4, 2023

But is it still the same? The above statistics are an indication that the shopping behavior of customers is changing and they are giving equal importance to in-store shopping too. This is the time when brands can improve their offline stores to increase customer loyalty. But later on, it became convenient too. Probably not.

Retail 52

Retail Touchpoint Social Media Customer Survey 52

Lightico

AUGUST 9, 2021

The relationship between banks and their customers often spans a lifetime — through all of the ups and downs. Customers rely on their bank or financial institution to manage the financial implications of personal and family milestones — good and bad — throughout the lifecycle. Divorce : Between 40-50% of marriages in the U.S.

Legal 52

Legal Contact Center NPS Customer Relationship 52

MattsenKumar

JUNE 6, 2021

All customer service centers have reported a dramatic increase in call volumes. Failing to develop a futuristic center that caters to the growing needs of evolving customers will render numerous centers shut. 65% of customers talk to their friends and colleagues about their experience with customer support.

Technology 52

Technology Technology E-commerce Artificial Intelligence 52

SurveySensum

MAY 20, 2020

It is based on your ability to change faster than your competition, customers, and business. With the situation, there has been a change in the mindset of customers. In times of such crisis, where consumers are still adapting to new lifestyles, marketers must proactively reach out to them and respond to the needs. Mark Sanborn.

Social Media 52

Social Media Customer Experience Healthcare Non-Profits 52

Qualtrics

DECEMBER 17, 2020

In today’s digital age, how effective is social media advertising in building customer loyalty , and what do consumers have to say about it? Age : Millennials are the most likely to purchase from brands they’ve discovered on social media (64%), while 58% of Gen X and Gen Z say the same. Easier to enter payment info there.

Social Media 26

Social Media Customer Experience Retail Customer Loyalty 26

Steven Van Belleghem

NOVEMBER 25, 2019

We’re already used to Software as a Service, Mobility as a Service, Platform as a Service and a few others but it’s becoming increasingly clear that this is truly the era of “Everything as a Service”. And let’s not forget the new players like Facebook entering the marking as well. Google launched Stadia in the same market space.

Gaming 52

Gaming Artificial Intelligence Entertainment Sports 52

Comm100

NOVEMBER 25, 2020

There is a lot of curiosity surrounding the latest technological advancements, and Artificial Intelligence (AI) and Customer Relationship Management (CRM) are no different. Additionally, the ongoing pandemic has also created a need for customer service teams to be more sensitive and cautious in their approach towards customers.

CRM 52

CRM AI Customer Service ML 52

Comm100

FEBRUARY 25, 2021

Remote accessibility to essential services like healthcare is a top priority amongst patients and consumers, with more people listing ease of access and convenience ahead of quality of care. . The pace at which healthcare providers are unveiling digital customer service options doesn’t just hurt customers–it’s bad for business.

Healthcare 52

Healthcare Customer Service Omnichannel Compliance 52

SugarCRM

NOVEMBER 7, 2023

Here’s the thing: customers today are flooded with ads, suggestions, emails, and other promotional materials like there’s no tomorrow in making a purchase decision. B2B customers are not different from B2C consumers in the early stages of their buying journey. Both like to research and learn about products on their own.

B2B 26

B2B B2C E-commerce Engineering 26

Steven Van Belleghem

JANUARY 20, 2019

This is not the cool or ‘sexy’ part where the customer experience is enhanced to nearly magical levels, but it’s where processes are sped up and made cheaper. It’s not only a very efficient and secure process, but the speeding up of the boarding by 50% and the fact that they do not need to show their ID, is very convenient for the customer.

E-commerce 52

E-commerce Entertainment Non-Profits Healthcare 52

Help Scout

OCTOBER 14, 2018

You can still use Workflows to tag conversations by to address, and then you can reply from the same address the email was sent to. You’ll be more organized and your customers won’t see any difference. One final note: Support for mobile apps and Workflow replies is in progress and should ship this month. Beacon improvements.

Invoicing 40

Invoicing Start-ups Customer Satisfaction Customer Experience 40

Comm100

AUGUST 23, 2018

It’s 2018, and customer expectations are changing faster than ever. While some businesses have struggled to withstand the shifting tides, others have reacted in a timely enough fashion to keep up (at least minimally) with changing customer expectations. Organic Mobile Experiences Blur Channel Lines.

Customer Service 40

Customer Service Hospitality Hospitality Omnichannel 40

PeopleMetrics

DECEMBER 5, 2014

I dove right into the omni-channel AT&T customer experience. I presented my driver''s license with an expired date on it, alongside a temporary license valid until 2018, my social security card and a credit card in my name. AT&T Customer Service Rep (c. AT&T has "known" me for close to a decade of customer loyalty.

Voice of the Customer 76

Voice of the Customer Legal Education Customer Loyalty 76

Intercom

APRIL 26, 2022

So, after long lockdowns and with a new type of consumer to appease, how can you ensure that shoppers will still gravitate towards your online store over the competition? Yes, product and pricing are still important ingredients – but, a great customer experience is the secret sauce (chef’s kiss). Act on customer feedback.

E-commerce 109

E-commerce Customer Experience Social Media Omnichannel 109

Qualtrics

JULY 7, 2020

Sebastian McClintock, Director of Customer Experience from Delivery Hero shares how customer insights are driving real-time shifts to business strategy during the current pandemic and setting the company up for the “new normal.” How are you keeping a pulse on customers during this time? “As How are you collecting that feedback?

Customer Experience 26

Customer Experience Start-ups CX Innovation 26