Confirmit

FEBRUARY 11, 2019

The caliber of the attendees was high, including one CIO that now owns CX (an intriguing idea!) Focus on building a customer-centric culture. Your teams need to buy into your CX work to shift culture in the right direction and put customers at the heart of what you do. Voice of the Customer Best Practices.

CX 40

CX Voice of the Customer Innovation Technology 40

Intercom, Inc.

OCTOBER 7, 2021

World-class customer support comes first. This means that, for the past few years, we’ve been working to staff teams across multiple time zones to make sure all of our customers have the help they need when they need it, no matter where they live. “World-class, awesome, human customer support comes first.

Start-ups 118

Start-ups Sales 118

Confirmit

JANUARY 5, 2021

These days, it’s hard to find a company that doesn’t say it competes on customer experience (CX). In no particular order, here are 10 causes of lousy customer experiences and tips to help address each challenge. and then lock away the internal version and work from the customer map. Rising customer expectations.

Customer Experience 52

Customer Experience Construction CX Customer Expectations 52

SurveySensum

SEPTEMBER 1, 2023

In such a world, you can’t afford to know what your customer needs. The ideal method for getting this information, and possibly one of the oldest, is the customer survey. If used properly, customer surveys can make a whopping success out of your marketing campaign. Not convinced just yet? – Your survey is sent.

Customer Survey 52

Customer Survey Text Analytics Close the Loop Start-ups 52

SugarCRM

OCTOBER 11, 2022

Increase Customer Retention. Ever wonder what your customers are thinking? You can set up business actions that relate to customer voice and text prompts, enabling your teams to respond automatically to certain customer tones and attitudes that you determine. Achieve Competitive Advantage and Company Growth.

Sales 26

Sales Artificial Intelligence Sentiment Analysis Social Media 26

Qualtrics

NOVEMBER 13, 2019

From the start of the recruitment process through to today, I have constantly been impressed with the caliber of people we have at Qualtrics. What attracted you to Qualtrics in the first place and, in particular, join the team after you completed your MBA? The people and the opportunity to have an impact.

Sports 20

Sports Legal Start-ups Gaming 20

Qualtrics

MARCH 5, 2019

At Qualtrics, my colleagues are the highest caliber I’ve experienced. There is always an opportunity to take on a new challenge and think outside the box to deliver value to our customers. Since I’ve joined, I’ve grown tremendously professionally and personally. What does your day look like?

Technology 20

Technology Technology Business Administration Innovation 20

Qualtrics

OCTOBER 15, 2019

I’ve focused my career on improving people’s lives – whether through direct service by improving operations, processes, and procedures; or through clarifying roles by coaching leaders and strategically modeling organizations to best serve business, customer, and employee needs.

Management Consulting 33

Management Consulting Start-ups Technology Technology 33

Qualtrics

OCTOBER 23, 2019

As we move further into an economy driven by experience, companies must actively manage key experiences for their customers and their employees. This is why organizations are investing more resources than ever into initiatives like, Voice of Customer , Employee Engagement , User Experience, and Brand Management.

Customer Survey 30

Customer Survey Customer Retention CX Customer Experience 30

SugarCRM

AUGUST 19, 2020

Best-Selling Author and Expert Micah Solomon Addresses the Importance of Customer Experience Management and Strategy. Register for our free CX webinar series here and join us as Micah digs in further on customer service in the experience economy. Q: Why is a customer experience strategy (CX) so important today? .

Customer Experience Management 48

Customer Experience Management Mystery Shopping Customer Experience Mystery Shopper 48

Qualtrics

OCTOBER 22, 2019

At Qualtrics in Customer Success, I partner with our customers to achieve their business outcomes by providing thought leadership and strategic consultation. Helping customers catch the vision of Experience Management and the power of combining X+O data to drive action and growth! What is your favorite part of your role?

Non-Profits 36

Non-Profits Management Consulting Start-ups Customer Relationship Management 36

Qualtrics

OCTOBER 8, 2019

The caliber of people that were here when I got here and that have joined since has consistently gotten better and better. If you focus on the experience across employees, customers and the market you will learn ways to optimize business operations and drive ROI by creating optimal experiences across touchpoints with your organization.

Sales 20

Sales Start-ups Healthcare Touchpoint 20

Uplifting Service

NOVEMBER 3, 2022

As they produce and implement more IDEAS, they receive more compliments, rave reviews, return customers, and revenue. They went back into the history of customer comments four and five years before when it was Naiade, and they looked through to find the people who had put one star and two star reviews on TripAdvisor. Yes, sir.” “I

Innovation 40

Innovation Customer Loyalty Start-ups 40

Intercom, Inc.

OCTOBER 10, 2018

This is even more true in a customer support conversation, so getting your company’s tone just right is incredibly important. Once you’ve figured out how you speak to your customers , the next challenge is getting your team aligned for a consistent experience. This shouldn’t have come as a surprise. How do we do it now?

Engineering 191

Engineering Sales 191

Zendesk

SEPTEMBER 5, 2023

Customers expect seamless and personalized interactions that can keep up with the fast-paced, interconnected landscape of today’s digital world. Discover the significance of delivering exceptional customer experiences , and learn how to leverage this approach to stay ahead in competitive markets. What is an omnichannel contact center?

Contact Center 52

Contact Center Omnichannel Social Media AI 52

MattsenKumar

FEBRUARY 3, 2023

Services and Dependability All inspection businesses assert that their services are of a high caliber and dependability. There is also the option of soliciting positive and negative comments from clients and customers. After a certain time, it will be difficult to get in touch with them.

Manufacturing 52

Manufacturing Legal Engineering Start-ups 52

Callminer

MARCH 6, 2020

Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. Read on to learn what our experts had to say about the most useful customer service interview questions for managers.

Customer Service 207

Customer Service Start-ups Education Gaming 207

Callminer

MARCH 6, 2020

Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. Read on to learn what our experts had to say about the most useful customer service interview questions for managers.

Customer Service 182

Customer Service Start-ups Education Gaming 182

Qualtrics

MARCH 7, 2019

No other event can bring together this caliber of innovative research and insight professionals from industry-leading thought leaders, practitioners from breakthrough organizations and the world’s most iconic brands like Google, Unilever and Chobani. Simply put – X4 brought together research’s best of the best. Expert Review.

Innovation 29

Innovation Government Compliance Touchpoint 29

Intercom, Inc.

MARCH 10, 2020

Global customer support teams are used to working across different offices. But as we consider how we take our customer support fully remote, we are rethinking how we would use our workflows, automation tools, and day-to-day rituals to protect our team dynamics and productivity. Double down on teamwork best practices.

Start-ups 220

Start-ups Customer Satisfaction Customer Feedback Customer Experience 220

Comm100

MAY 21, 2019

Jeff Toister Keynote – Hidden Obstacles to Outstanding Customer Service. The conference kicked off with a keynote from customer service author, consultant, and trainer, Jeff Toister. Takeaways : Love it or loathe it, NPS isn’t going anywhere – use it in a mix of metrics to benchmark and measure customer loyalty.

NPS 57

NPS Contact Center CX Outlook 57