Intercom, Inc.

JUNE 15, 2022

We’re excited to sponsor a new equity, diversity, and inclusion scholarship for students of the University of Limerick’s Immersive Software Engineering (ISE) course – valued at €10,000. To ensure that future is as bright as possible, we need diverse teams of software engineers working on the world’s most pressing problems.

Engineering 104

Engineering Education Innovation Technology 104

Fonolo

JUNE 2, 2022

Two years of sporadic lockdowns have opened up the hiring landscape to more diverse workers, so it’s crucial to ensure you focus on inclusive agent engagement in your contact center. Hiring various people with various backgrounds, life experiences, and skillsets is beneficial to business and benefits everyone.

E-commerce 67

E-commerce Contact Center Start-ups Technology 67

Zendesk

DECEMBER 15, 2021

Andee will lead the vision for employee experience for a rapidly growing employee base, and charter the teams that will lead Zendesk’s people strategy, including talent acquisition and development, total rewards, global diversity, equity, and inclusion.

Business Operations 98

Business Operations 98

Qualtrics

AUGUST 26, 2021

Foster a culture of inclusion at your organization with these actionable steps. Looking for ways to design inclusion into your everyday work life, but not sure how to get started? What is inclusion in the workplace? What is diversity in the workplace? These are usually self-declared and not connected to employee records.

Start-ups 49

Start-ups Innovation Education 49

ClearAction

NOVEMBER 14, 2022

Gratitude Grows Gains from Employee Experience Strategies Lynn Hunsaker. An attitude of gratitude is the source of growth personally and in relationships with fellow employees. Gratitude nurtures common courtesy that’s central to diversity and inclusion. This is NOT the same as job roles and responsibilities!

Government 71

Government CX Start-ups Customer Experience 71

Doing CX Right

JUNE 5, 2020

Her teaching and guidance correlate to my passions in creating better human experiences and workplace cultures where diversity of thought and inclusion are valued. I’m interested to hear your thoughts about inclusion and diversity in the workplace. Which leaders stand out to you and why?

Education 52

Education CX Customer Experience 52

Steven Van Belleghem

JANUARY 17, 2023

Shep Hyken is a customer service and experience expert, the Chief Amazement Officer of Shepard Presentations, Forbes contributor and a New York Times and Wall Street Journal bestselling author. On his blog, he writes excellent pieces about customer service, customer loyalty, internal service, customer relations and customer experience.

Customer Experience 142

Customer Experience CX Innovation B2B 142

ECXO

FEBRUARY 14, 2022

The quickly growing European Customer Experience Organization (ECXO), understands its diverse community on a unique level. We invite you kindly: Join our open-access community for executives, entrepreneurs, innovators, CX practitioners, decision-makers, experience designers, designers, creative professionals, and influencers: [link].

CX 98

CX Education Innovation AI 98

Doing CX Right

JUNE 5, 2020

Her teaching and guidance correlate to my passion for creating better human experiences and workplace cultures where diversity and inclusion are valued. I believe you’ll enjoy and learn from our conversations, and gain useful tips to improve employee wellbeing and happiness, which in turn, impacts customer experiences.

Education 52

Education CX Customer Experience 52

Qualtrics

JUNE 17, 2020

Want to understand more about diversity and inclusion ? Learn strategies to create a culture of inclusion in this X4 session. We know it instinctively, but the facts back it up: the employee experience (EX) is bettered by inclusion and diversity. Janet Ikpa leads the diversity events team at Facebook.

Education 61

Education Start-ups Gaming Customer Relationship 61

Qualtrics

JULY 15, 2021

Our employees around the world are still dealing with the effects of COVID-19. We believe that representation matters and we want to create a workforce that reflects the rich diversity of the societies we operate in – an environment of inclusion and belonging for all. Qualtrics DEI bi-annual report - Q2 2021.

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49

Fonolo

JANUARY 11, 2022

It’s exactly as it sounds — the daily management and care of a call center and all the employees who work there. Contact Center Management on Fast Forward: Succeeding in the New Era of Customer Experience (2019), Brad Cleveland . What is call center management? Contact center managers have an incredibly important and robust role.

Contact Center 81

Contact Center Start-ups Customer Satisfaction Customer Service 81

Execs In The Know

FEBRUARY 29, 2024

And if customer experience (CX) transformation is your odyssey, it would serve you well to remember that the journey, if not carefully navigated, can be fraught with tunnel-visioned Cyclops, time-eating Lotus Eaters, and the seductive Siren calls of newly hyped technologies. Consider the employee experience.

CX Transformation 99

CX Transformation CX VOE AI 99

Qualtrics

OCTOBER 30, 2020

Now is the time to invest in building a diverse, equitable, and inclusive workforce. Successfully building a diverse, equitable, and inclusive workforce gives your company a competitive advantage and enables you to better attract and retain the best talent. What is diversity, equity, and inclusion (DEI)?

Outlook 39

Outlook Innovation 39

SurveySensum

FEBRUARY 27, 2024

At the heart of any successful organization lies its workforce, and the key to unlocking the full potential lies in ensuring your employee satisfaction and well-being. In fact, happy and satisfied employees are 13% more productive than unhappy and dissatisfied employees. What is Employee Satisfaction?

Healthcare 52

Healthcare Net Promoter Score Start-ups Customer Satisfaction 52

Shep Hyken

NOVEMBER 1, 2022

Creating the Digital Experience That Builds Trust with Your Customers. Through social media, they can see if an organization has the same values as them, whether it is on diversity, inclusion, sustainability, etc. Empower employees to share their experiences and emulate your brand’s values on social media.”

Social Media 98

Social Media CX Customer Service Sales 98

Zendesk

MARCH 4, 2021

You know, a scenario whereby a business outwardly promotes a culture of inclusion and shouts about how it supports women, only for the real story to be quite different. Related read: The power of women-built brand experiences ]. Equity, not just equality, is how we challenge ‘the way things are’.

Engineering 98

Engineering Government Contact Center Education 98

Win the Customer

APRIL 18, 2023

In the ever-evolving landscape of customer-centric business models, the importance of mapping out the customer experience journey cannot be overstated. In this blog post, we will delve into the dangers of groupthink in customer experience journey mapping and explore how it can hinder progress and innovation.

Customer Experience 52

Customer Experience Customer Journey Map Construction Innovation 52

SurveySensum

MARCH 4, 2024

Recognizing its potential impact on your employee experience and productivity, they decide to launch an employee feedback survey, urging open and honest communication. Doesn’t this make anonymous employee feedback sound absolutely integral to an organization? What is Anonymous Employee Feedback?

Start-ups 52

Start-ups Gaming Structured Data Construction 52

Uniphore

OCTOBER 8, 2021

It defines and amplifies the success and enables people engagement, employee motivation, stellar customer service delivery and business growth. Discussing Growth and Culture With Chris Yeh Recently I was thrilled to have Chris Yeh join a company meeting for a conversation with our team. Blitzscaling?book

Gaming 100

Gaming Business Growth Innovation Customer Service 100

SurveySensum

APRIL 16, 2024

Interestingly, the following data highlights the immense impact of poor collaboration and communication: 86% of employees cite poor collaboration as a main cause of workplace failures. 45% of employees say poor communication damages trust. 97% of workers say communication affects their daily performance. million annually per company.

Construction 52

Construction Social Media Engineering Actionable Insights 52

Qualtrics

MARCH 22, 2021

Getting DEI right is critical for your employee experience. Here's how to start taking action to close experience gaps and improve DEI within your organization. . The business and social imperative for the inclusion of diverse talent has been well established for many years.

Technology 29

Technology Technology Outlook Start-ups 29

Execs In The Know

OCTOBER 20, 2022

Your guide to securing the right-fit contact center provider when it comes to culture and employee experience. When it comes to outsourcing your contact center, culture matters just as much as it does in your head office—not only to your employees, but also to your customers. Managers are leaned-in and invested .

Contact Center 52

Contact Center CX Start-ups Finance 52

Qualtrics

MARCH 2, 2021

How do you create a culture where all employees are not only invited to share their experiences, but feel safe to do so, knowing their feedback will be taken seriously and actioned on? Read more: Belonging: The new top driver of employee engagement in 2021. How diversity and belonging help organizations thrive.

Start-ups 47

Start-ups Innovation 47

Qualtrics

JUNE 17, 2020

Is your company fully leaning into workplace diversity and inclusion? Here’s a closer look at the benefits of diversity and inclusion – and steps for achieving your D&I goals. Defining diversity and inclusion. What is workplace diversity? What is workplace inclusion?

Start-ups 39

Start-ups Education Innovation 39

Intercom, Inc.

MARCH 15, 2021

It’s not just that more diverse teams are more effective and more profitable ( though they are ); but, as Karen Peacock, our CEO, says , “It’s just the right thing to do.”. Lu and Sara are two of the leads of InterWomen, one of Intercom’s employee resource groups. . Representation matters. .

Engineering 209

Engineering 209

Intercom, Inc.

JULY 21, 2021

The COVID-19 pandemic forced a sudden shift to remote working in one of the largest global experiments in the history of work. As parts of the world reopen, the experiment moves to its next phase – adjusting to a post-pandemic reality in which remote and in-office work are no longer “either/or” alternatives. .

Construction 138

Construction Start-ups Technology Technology 138

Qualtrics

JUNE 30, 2020

Right now every organization globally has a responsibility to promote diversity and inclusion. Diversity and inclusion should be a celebration of human experience. But fostering a strong diverse and inclusive workforce has been shown to significantly increase job satisfaction and knowledge sharing.

Start-ups 29

Start-ups 29

Zendesk

MARCH 7, 2023

The day also marks a call to action for accelerating gender parity and inclusion and emboldening the collective fight against discrimination. They are building a culture of inclusivity through their commitment and work within our employee communities (ECs), while forging ahead in their careers in the technology industry.

Non-Profits 52

Non-Profits Education Engineering Technology 52

Zendesk

JUNE 23, 2023

At Zendesk, championing equality and inclusion for all is woven into the fabric of our culture and values. We believe each one of us has the power and the responsibility to make a real difference, and that our business—and its employees—can be a powerful engine for change. I felt supported in my journey for the most part.

Event Planning 52

Event Planning Engineering 52

Intercom, Inc.

JUNE 20, 2019

It is also an opportunity to remember those who went before us and fought for acceptance and inclusion. We’ve seen significant progression for equality, acceptance and celebration of the LGBTI+ community, as reflected in companies celebrating their employees by attending Pride parades around the world. Trying something different.

Legal 171

Legal Start-ups Education Sales 171

Steven Van Belleghem

APRIL 20, 2021

Few companies are as obsessed by customer experience as Amazon. It’s about how thinking long term and following your passions first can lead to not just profits, but a happy life for you, your employees, and customers. Tomorrow’s customers will insist on experiences that make their lives significantly easier and better.

Customer Experience 109

Customer Experience E-commerce Social Media Government 109

Zendesk

MARCH 6, 2023

And many still live in fear and experience challenges daily. We kicked off the internal celebrations with a lively cook-a-long hosted by Mosaic, our employee community for people of color and allies. While we applaud the progress that’s been made, there’s still much work to do.

Education 105

Education 105

Qualtrics

MARCH 30, 2021

Diverse, equitable and inclusive organizations outperform their peers where it matters most – against metrics like growth, time-to-market, profitability and innovation. More than ever, customers and employees expect to see meaningful progress on diversity, equity and inclusion from the companies they engage with.

Start-ups 26

Start-ups Innovation 26

Qualtrics

FEBRUARY 5, 2021

IT leaders across the globe are discovering that diversity, equity, and inclusion are the key to unlocking innovation in their teams, but they have the potential to play a much greater – and unique – role to ensure the whole organization benefits from these attributes, as well. Support employees bringing their whole selves to work.

Start-ups 26

Start-ups Innovation Technology Technology 26

RateMyService

MARCH 26, 2023

Measuring employee experience is critical for creating a positive work environment that fosters engagement, retention, and productivity. In today’s competitive business environment, it’s crucial for HR professionals to regularly track employee experience (EX) metrics to ensure they’re meeting their employees’ needs.

Net Promoter Score 52

Net Promoter Score Government NPS CX 52

Shep Hyken

MARCH 11, 2022

and the author of the new book Employees First! She shares the five ways to treat employees like customers and become a company where people want to work. The power has shifted from employer to employee. The simple answer is to start treating employees like you treat your customers. Give Employees a Voice.

Hospitality 86

Hospitality Hospitality Start-ups Customer Service 86