Totango

FEBRUARY 25, 2022

In 2022, we’re upping our game on customer engagement, creating more team collaboration experiences, connecting Totango to more of the tools you use everyday, and supporting your organizational changes and evolution. The ability to unlink your Totango data from your org structure.

Gaming 97

Gaming Innovation Start-ups 97

Totango

APRIL 7, 2021

That’s where workflow automation tools can help. Combining workflow automation technology with a customer success solution, like Totango, allows you to turn data into goal-oriented, results-based action. Totango integrates with a number of workflow automation tools, including: Segment.io. What is Workflow Automation?

Social Media 118

Social Media Start-ups Technology Technology 118

Uniphore

NOVEMBER 2, 2021

By: Annie Weckesser, CMO The best enterprises don’t run on data – they run on conversations. With the strong work-from-home reality, most people are using collaboration tools, including spending most of their day on video calls. They can and should be used across the enterprise. Conversations mean everything to us.

Contact Center 100

Contact Center Sales AI B2B 100

Fonolo

FEBRUARY 14, 2023

Improve customer satisfaction With the right automation tools in place, improved customer satisfaction is sure to follow. When hunting for new call center technology, keep these features in mind: Forecasting In the contact center, every customer interaction is logged as multiple data points. Let’s look at chatbots as an example.

Contact Center 142

Contact Center Omnichannel CRM Sentiment Analysis 142

SurveySensum

MARCH 20, 2024

A Customer Experience Management tool or software helps businesses monitor, manage, and improve the overall customer experience with their products, services, or brand. The primary goal of these tools is to enhance customer satisfaction , loyalty, and advocacy by understanding and addressing customer needs, preferences, and pain points.

Customer Experience Management 52

Customer Experience Management CXM Customer Experience Text Analytics 52

Intercom

NOVEMBER 30, 2021

A recent Forrester Consulting study commissioned by Intercom, Drive Conversational Experiences For A Future-Ready Customer Support Strategy , revealed that 54% of teams can’t personalize support with their tech stack and 50% waste time jumping between tools. So before you begin searching for specific tools, define your goals upfront.

E-commerce 124

E-commerce Social Media Engineering Start-ups 124

Intercom, Inc.

MARCH 28, 2022

While customers were already starting to show a clear preference for digital channels such as messaging , COVID-19 amplified this pressure to connect with customers online or risk not connecting with them at all. Digital transformation was already an unavoidable trend – but the pandemic has made it truly business critical.

Business Growth 228

Business Growth Touchpoint Sales Technology 228

Zendesk

MARCH 8, 2023

After all, most companies possess significant data about the people who buy their products and services. But here’s the problem: much of that data remains untapped. Not being able to harness the power of that data means companies face real danger. Businesses should know a lot about their customers.

AI 98

AI Sentiment Analysis Omnichannel CX 98

SurveySensum

MARCH 15, 2024

In this blog, I will list down the top 9 market research tools of 2024 that you can implement within your organization and achieve your market research goals. So, let’s scroll down and get a sneak peek into these must-know market research tools of 2024. What is a Market Research Tool?

Text Analytics 52

Text Analytics NPS Outlook CX 52

Totango

NOVEMBER 14, 2023

As businesses expand and customer success becomes increasingly important, companies must find ways to scale their customer relationships and strengthen connections. Higher Logic and Totango teamed up to empower businesses to do just that, combining one-to-one customer relationships with one-to-many community relationships.

Customer Relationship 62

Customer Relationship Actionable Insights Customer Relationship Management Start-ups 62

Hodusoft

MARCH 6, 2024

Leveraging automation tools and streamlining communication channels along with key strategies can empower agents to overcome this challenge. A seamless integration with business tools like CRM can help e-commerce BPOs deliver personalized and context-aware support. Connect with HoduSoft Expert Now!

E-commerce 52

E-commerce Contact Center Social Media Gaming 52

ProProfs

AUGUST 2, 2020

When we released the enterprise version of our flagship assessment tool ProProfs Quiz Maker our aim was to provide enterprises a high-performance assessment platform. That’s why we developed the enterprise version of ProProfs Quiz Maker. What makes ProProfs an ideal enterprise quiz maker? Better hiring.

Compliance 105

Compliance Education Social Media Sales 105

Execs In The Know

MARCH 9, 2023

Attendees had the opportunity to discover the latest industry trends, learn from leading brands, make purposeful connections, and gain valuable insights, tools, and techniques for CX across a wide-ranging set of tracks and topics. And, like always, there was plenty of time to connect with colleagues and make new friends in CX.

Social Media 97

Social Media Contact Center Hospitality Hospitality 97

Uniphore

JANUARY 21, 2022

It comes as no surprise then that compliance-related tools and programs are among the industry’s leading business investments. Healthcare compliance and customer service have traditionally been human-led enterprises, staffed by subject experts with access to a vast wealth of manual tools and data. healthcare costs.

Compliance 147

Compliance Healthcare AI Artificial Intelligence 147

Intercom

JULY 25, 2022

New research from Harvard Business Review Analytic Services reveals that businesses of all sizes – from small businesses to enterprises – are realizing the business value of personal, efficient customer engagement. Below, we take a deeper dive into the report’s key data and trends. And many are striving to provide just that.

Artificial Intelligence 104

Artificial Intelligence Outlook Machine Learning Manufacturing 104

Totango

APRIL 18, 2023

With all eyes on us, we’re on the cusp of the next generation for CS – one in which new tools and features can help us do more (with less). Currently, in order to generate the appropriate code to connect Salesforce with another system, you would need to know Apex, the CRM’s coding language.

Innovation 101

Innovation AI Engineering Sales 101

Execs In The Know

MARCH 25, 2022

Closed-loop systems that collect data and share decisions and actions spurred by this data help organizations understand and act on the employee perspective. Double down on security to keep systems and data safe. Create and adhere to a proactive maintenance plan and keep enterprise software updated and secure.

Voice of the Employee 98

Voice of the Employee Technology Technology Start-ups 98

Intercom, Inc.

JANUARY 27, 2021

Built to help brands connect with their customers in more meaningful ways, Typeform is an interactive survey platform with a vision to create a world of more personal business relationships. Through speaking with our customers, we realized that Typeform is more than a survey tool – it’s a conversational experience platform.

Close the Loop 165

Close the Loop Machine Learning Start-ups Customer Relationship 165

Totango

APRIL 13, 2022

Thanks to the digital age we are living in, your customers can be connected and working anytime, anywhere. Under the agile methodology, individuals and interactions take precedence over processes and tools, with data from customer interactions informing the way processes and tools are deployed. Embrace Digital-First.

AI 95

AI Start-ups Technology Technology 95

Hodusoft

MAY 4, 2022

Business communication has evolved rapidly to meet the requirements of ever-changing enterprise needs to facilitate seamless communication and collaboration. When choosing the right business communication tools, people without technical backgrounds may think terms like Hosted PBX Software and SIP trunking are interchangeable.

Business Growth 105

Business Growth Customer Service 105

Hodusoft

OCTOBER 26, 2021

Organizations using legacy PBX (Private Branch Exchange) or enterprise phone systems are giving way to prioritize customer service with modern contact center software. . How do they differ: what lies behind the three enterprise communication software. Can handle both phone calls and data . Omnichannel connect.

Contact Center 98

Contact Center Omnichannel Artificial Intelligence Machine Learning 98

Zendesk

JUNE 29, 2023

With Yellow.ai’s conversational service cloud (CSC) solution, enterprises can deliver real-time support to their customers by automating routine queries and intelligently transferring complex queries to human agents. Additional apps added in June: Sticky.io Never be caught off guard with the enhanced callerID.

Invoicing 52

Invoicing AI Legal CRM 52

SurveySensum

FEBRUARY 28, 2024

Using an anonymous employee feedback tool enables you to access genuine opinions about your processes, and employees’ interactions with your company, and pinpoint areas where improvements are necessary. But the challenge is, with so many tools in the market, which one should you opt for? What is an Anonymous Feedback Tool?

Start-ups 52

Start-ups Actionable Insights Construction Social Media 52

Ameyo Callversations

JANUARY 3, 2022

The future of customer-centric businesses and marketing will be more diverse, inclusive, and connected to the real needs of the customers. While technologies such as AI and data-driven marketing continue to grow, the overarching focus will be on people, not technology.

Contact Center 98

Contact Center Social Media Omnichannel Non-Profits 98

Zendesk

AUGUST 3, 2021

Investment in technology remains key, but so does optimizing how IT teams operate, in part by adopting tools that: Automate and simplify processes, utilizing self-service and AI. Drive efficiency and productivity for employees by keeping them powered with all the tools they need.

Real Estate 98

Real Estate Technology Technology Start-ups 98

Totango

JUNE 1, 2021

Customer Success software helps your enterprise understand what matters to your customers. Being able to use your customer success data will enable you to better connect with your customers. It all starts with knowing how to gather customer insights and properly leverage that data. Understanding Customer Success Data.

Touchpoint 70

Touchpoint Customer Relationship Education Customer Loyalty 70

Hodusoft

FEBRUARY 9, 2022

As we gear up for 2022, enterprises across the board are revisiting the ups and downs of their business and the industry at large. Though such requests are rare, enterprises can expect a rise in demand for such requests in the future. Data privacy. The last decade saw some big scandals on the data breaches. Social media.

Contact Center 98

Contact Center Technology Technology Social Media 98

Zendesk

FEBRUARY 23, 2022

It takes the right tools and data to fuel great customer experiences, and a lot of it is already at your fingertips. That’s the kind of data your sales team needs to close deals. We partnered with ESG to survey 3,500 business leaders, including 912 senior sales leaders across all market segments from SMBs to enterprise.

Sales 52

Sales Gaming Business Growth Innovation 52

SugarCRM

DECEMBER 14, 2023

This last part will discuss how you can strategically navigate analytics and reporting by monitoring and tracking with the right analytics tools and reporting structures. Learn why analytics matter for manufacturing enterprises, how to properly leverage analytics to secure a better market position, and the tools you need to achieve it.

Manufacturing 26

Manufacturing Sales Predictive Analytics Data Mining 26

Zendesk

APRIL 26, 2021

But many companies are still learning how to leverage their data and draw insights for creating those kinds of next-generation experiences. Connecting the data dots for better CX and EX. Sharing data between those applications is essential for building customer insights and automating workflows.

CX 52

CX Customer Expectations Business Management 52

CommBox

MAY 2, 2022

Once your brand is connected to Google Business Messages, Customers can chat with your business with one click. But what about medium-sized businesses and enterprises? Connect to Google Business Messages with CommBox. That’s why you need a chatbot – a messaging tool that delivers a unified message for all customers.

Start-ups 98

Start-ups CRM Engineering Omnichannel 98

Aquire

AUGUST 4, 2021

Without customer journey orchestration, different departments work disparately toward their own goals using their own information and tools. But, with 70 percent of customers saying connected internal processes are very important to their decision to buy, this approach simply won’t cut it anymore. Insightful data.

Touchpoint 98

Touchpoint CX Omnichannel Sales 98

Win the Customer

NOVEMBER 25, 2019

If you’re confident you have the right team members in place, you need to equip them with the best tools so they can be fully responsive to your customers’ needs. One of the best investments an enterprise can make is installing a Voice Over Internet Protocol (VoIP) system. billion by 2020. There’s No Such Thing as a Missed Call.

Customer Satisfaction 111

Customer Satisfaction Customer Service 111

Sprinklr

AUGUST 24, 2021

It was a trick question, intended to weed out the inexperienced social explorers from those that had hands-on enterprise social media experience. At some point, all of us have received a connection request quickly followed by a sales pitch. Successful social selling programs leverage data to continuously optimize operations.

Social Media 111

Social Media Social Listening CXM Compliance 111

Zendesk

MARCH 12, 2021

Being digital-first and, in many cases, digital-only meant companies had to rapidly acquire new technologies to reach customers and connect remote teams. 98% of mid-to-large-sized companies implemented new tools or processes. You’ll learn: Clear, brand new data from mid-sized and enterprise companies using Zendesk worldwide.

CX 52

CX Customer Expectations Technology Technology 52

Zendesk

AUGUST 30, 2022

Arm your agents with this data so they can provide more relevant answers. Power BI Connector by Alpha Serve (Support) is an Enterprise-grade app that connects Zendesk to Microsoft Power BI. Export all Zendesk Support data related to tickets, ticket metrics, agents and users, satisfaction ratings, comments, organizations, etc.,

Social Media 98

Social Media Sentiment Analysis Machine Learning Technology 98

Totango

JUNE 11, 2021

This article explores Totango’s data warehouse integrations including Google BigQuery, Microsoft SQL Server, Redshift, and Snowflake, but these are just a few of the ways you can integrate your data. . Did you know that the concept of data warehousing was actually developed in the 1980s? Data Warehouses and Customer Success.

Finance 63

Finance Start-ups Sales Technology 63