Lumoa

SEPTEMBER 1, 2023

We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Actionable Insights just got better Insights are designed to help you get to the heart of your feedback, showing you trends and data points without you having to dig them out your self. Let’s get started! Pretty neat!

Actionable Insights 157

Actionable Insights B2C Start-ups Customer Feedback 157

ECXO

APRIL 18, 2024

Delving into Digital Conversations for Business Survival or Irrelevance, featuring Paolo Fabrizio The European Customer Experience Organization (ECXO) is delighted to announce our upcoming session on AI digital conversations, a topic of utmost importance in today’s business landscape.

B2B 111

B2B AI CX Customer Service 111

Intercom, Inc.

JUNE 13, 2022

Last month we turned our attention to data – unleashing new features that help you improve how you collect, access, and use first-party data to influence your product and scale your business. Surveys: Now even more insightful and engaging. Gain deeper insights with advanced reporting for Surveys. Easily manage your permissions.

Net Promoter Score 197

Net Promoter Score NPS Omnichannel Government 197

Beyond Philosophy

APRIL 11, 2024

To get us started with our answer, we turn to Eckhart Boehme , Founder and Managing Director of Unipro Solutions , who contacted us as part of our podcast’s “ None of Us Are as Clever as All of Us ” feature, where people submit their ideas, and thoughts, opinions, reports, statistics, or whatever else. I thought I would share it here as well.

Sales 78

Sales Customer Experience 78

Customer Think

SEPTEMBER 14, 2023

New guided workflows quickly lead teams to the strategic intelligence required to align, act, and build competitive advantage

52

52

Doing CX Right

FEBRUARY 14, 2024

Learn how to effectively use AI and customer insights to design impactful experiences with Stacy Sherman and featured guest, Alex Genov from Zappos. Explore AI's transformative power to elevate retail customer customer service.

Retail 106

Retail AI Customer Service CX 106

Intercom, Inc.

JANUARY 11, 2022

Our product teams are creating groundbreaking, innovative new features and products that will empower marketing, sales, and support leaders to embrace the changing world of customer communication, and we can’t wait to tell you all about it. . Making the most of this opportunity requires the tools of tomorrow. Bonus: it’s completely free!

Innovation 209

Innovation Sales Customer Relationship 209

Inside Customer Service

MAY 25, 2023

The observation revealed insights that I wouldn't have discovered on my own. For instance, Betty pointed out that she felt the credit card had some features that frequent customers could really benefit from using. I dug a little deeper and discovered many didn't understand the card's features and benefits.

Contact Center 175

Contact Center Start-ups Customer Service 175

Intercom

FEBRUARY 27, 2024

Today we are delighted to announce an exciting set of new capabilities, metrics, and improvements to the reporting features in Intercom. Alongside these new insights, we are unveiling powerful new chart types and chart drill-in features that allow users to get conversation-level insights from charts and reports.

AI 52

AI Actionable Insights Customer Service Customer Experience 52

SurveySensum

MARCH 26, 2024

Now, to effectively harness the power of customer feedback, you need a robust customer feedback tool to create surveys, gather and analyze thousands of feedback, and derive actionable insights from it. Now that you know all the best features, why wait? Choose SurveySensum and transform your customer feedback into actionable insights!

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights Sentiment Analysis 52

SurveySensum

MARCH 26, 2024

Now, to effectively harness the power of customer feedback, you need a robust customer feedback tool to create surveys, gather and analyze thousands of feedback, and derive actionable insights from it. Now that you know all the best features, why wait? Choose SurveySensum and transform your customer feedback into actionable insights!

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights Sentiment Analysis 52

TeamSupport

APRIL 17, 2024

When looking at customer support solutions, it's essential to identify features that not only address current needs but are also scalable for future growth and challenges. A live chat feature satisfies this demand by providing real-time assistance, significantly enhancing customer satisfaction. This is where TeamSupport stands out.

Customer Satisfaction 52

Customer Satisfaction CRM Customer Expectations Customer Relationship 52

Intercom, Inc.

AUGUST 13, 2020

This launch is a meaningful one for us because our Support team partnered hand in hand with the Product team to develop many of the features. With this launch, many of the features we built for our team are now available to you as well. Out of all the features released, the one we’re most fond of is the duplicate detection Task Bot.

Engineering 211

Engineering Gaming Sales Customer Feedback 211

SurveySensum

FEBRUARY 28, 2024

They allow employees to share their thoughts openly and honestly without fear of repercussions, leading to more accurate insights and actionable feedback for improving the employee experience. These tools typically offer customizable survey templates, anonymous submission options, robust reporting features to analyze feedback data, and more.

Start-ups 52

Start-ups Actionable Insights Construction Social Media 52

Intercom, Inc.

AUGUST 12, 2020

Today we’re announcing Intercom’s biggest ever launch, with more than 20 new features built to ensure you can provide prompt, personal support without sacrificing power or efficiency. These new features come in the midst of an epic revolution in the way business is being conducted. Sophisticated reporting for valuable insights.

Start-ups 249

Start-ups Customer Experience Customer Service 249

Totango

NOVEMBER 14, 2023

This program is now available for Totango and Vanilla customers to not only extract insights from community engagement data but, most importantly, to be proactive in their approach to customer relationship management. By having access to valuable insights, you can better gauge customer needs and anticipate potential issues.

Customer Relationship 94

Customer Relationship Actionable Insights Customer Relationship Management Start-ups 94

SurveySensum

APRIL 15, 2024

Real-time Feedback : Popup surveys capture feedback exactly when customers are engaged with the product and this provides businesses with real-time insights into customer opinions, preferences, and pain points. Targeted Insights : Popup surveys are strategically targeted to specific user segments or behaviors.

Customer Satisfaction 52

Customer Satisfaction NPS Customer Feedback Text Analytics 52

SurveySensum

FEBRUARY 1, 2024

Prioritizing Features: Helps decide which product features matter most to users. This way, new product features focus on fixing real customer issues, not just coming up with ideas that might not be useful. Creating a multi-channel feedback system promotes wider customer engagement and richer insights.

Customer Feedback 52

Customer Feedback Innovation Social Media Start-ups 52

ClientSuccess

MAY 25, 2023

ClientSuccess launches SmartCS , its groundbreaking AI-driven solution designed to empower customer success managers and executives with data-driven insights, optimized workflows, prescriptive recommendations, and intelligent actions.

Net Promoter Score 81

Net Promoter Score AI Unstructured Data NPS 81

Lumoa

OCTOBER 31, 2023

We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Actionable Insights Improvements Our default Insight type is now GPT Summaries, but we wanted to comment that the other insight types still exist – and can give you valuable information about your data!

Actionable Insights 83

Actionable Insights Start-ups Customer Experience 83

SurveySensum

MARCH 15, 2024

These tools aim to provide valuable insights that can inform business decisions, strategies, and marketing efforts. Choosing a market research tool depends on your specific needs, industry, and the nature of the insights you seek. Best Features: Best-in-class features are provided by SurveySensum to enable effective market research.

Text Analytics 52

Text Analytics NPS Outlook CX 52

SurveySensum

FEBRUARY 14, 2024

It’s like a gold mine of insights that can propel your business to new heights. Having the right tool is essential as it enables effective collection and utilization of employee feedback, turning it into actionable insights for exceptional employee experience that directly impacts business growth. But how do we do that?

Close the Loop 52

Close the Loop Start-ups Text Analytics Outlook 52

Totango

FEBRUARY 13, 2024

With TrustRadius’ 2024 Most Loved Award in hand, Totango is proud to showcase how it is at the forefront of providing data-driven customer insights, helping companies across the globe prevent churn, increase revenue growth, and boost team efficiency. We love data-driven insights,” he says. “We

NPS 105

NPS Gaming Business Operations Technology 105

SurveySensum

MARCH 20, 2024

From launching industry-specific surveys to real-time text analysis to a closed-loop ticketing system, the tool packs a strong punch when it comes to extracting actionable insights, taking action in time, and boosting the overall customer experience while driving the CX-driven ROI. The tool has taken CXM a step beyond.

Customer Experience Management 52

Customer Experience Management CXM Customer Experience Text Analytics 52

Beyond Philosophy

APRIL 5, 2024

The Jobs to Be Done framework shifts focus from product features to customer motivations, urging businesses to understand the underlying needs driving customer behavior. While uncovering these motivations may not be intuitive, it is a worthwhile endeavor that can lead to powerful insights and better decision-making.

Customer Experience 88

Customer Experience CX 88

Hodusoft

JULY 19, 2023

Benefits of using inbound call center software for businesses How inbound call center software differs from outbound call center software Features of inbound call center software How to choose the right inbound call center software? Call recording : This feature records incoming calls for quality assurance, compliance, and training purposes.

CRM 98

CRM Customer Satisfaction Compliance Artificial Intelligence 98

Execs In The Know

MARCH 7, 2024

The landscape of financial services evolves constantly, with tech advancements redefining the word “possible” for an industry that has long struggled to fully leverage customer insights. In turn, big data serves as the lifeblood of generative AI, providing the raw material for actionable insights and data-driven innovations.

AI 111

AI Actionable Insights Innovation Compliance 111

Zonka Feedback

DECEMBER 26, 2023

These innovative technologies are reshaping the way we gather and interpret information, providing unprecedented insights and efficiency. We have shortlisted the tools based on their AI features, the technology powering them, their standout feature powered by Artificial Intelligence, and who is the software best fit for.

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Feedback 52

Hodusoft

MARCH 22, 2024

The event will feature 10 conference tracks, over 15 end-user-led sessions, above 150 exhibitors, and more than 5,000 IT, CX, and communications professionals in attendance. Ineffective call management: The strong call management features of HoduSoft’s CX solutions can optimize call handling processes and enhance productivity.

Omnichannel 52

Omnichannel CX Sentiment Analysis Contact Center 52

Lumoa

MARCH 12, 2023

But customer feedback and insights are often the least accessible information in a business. These tools typically include features such as customer data management, analytics and reporting, automation, and personalization. Actionable insights and learnings that help your business grow. Evaluate features. The result?

Customer Experience 83

Customer Experience Customer Journey Map Sentiment Analysis NPS 83

SurveySensum

FEBRUARY 26, 2024

Pulse surveys provide insights into employee satisfaction levels, helping organizations identify factors that contribute to satisfaction or dissatisfaction and take corrective actions as needed. Look for features such as drag-and-drop survey builders, pre-built survey templates , and straightforward data analysis tools. The result?

Text Analytics 52

Text Analytics Close the Loop Actionable Insights Start-ups 52

Lumoa

JANUARY 24, 2024

And if you want to become a real change-maker in your organization, you need to learn how to extract insights from customer feedback. Thus, basic text analytics is just the first step toward transforming data into value: A better, more insightful text analytics tool to understand the most relevant drivers of customer experience improvement.

Text Analytics 83

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 83

Doing CX Right

JANUARY 22, 2024

Learn how to effectively use AI and customer insights to design impactful experiences with Stacy Sherman and featured podcast guest, Sean Albertson. The post The Analytics Edge – Transforming Customer Insights into Business Wins appeared first on Doing CX Right.

AI 59

AI CX 59

TeamSupport

APRIL 23, 2024

TeamSupport provides a unified approach to customer support, providing data-driven insights, knowledge sharing, and analytics at scale. Harnessing the Power of Technology In addition to its unique core features, TeamSupport leverages automation and AI to enhance the skill set of agents.

Manufacturing 52

Manufacturing Technology Technology Predictive Analytics 52

TeamSupport

FEBRUARY 12, 2024

What features would help them do their jobs more effectively? By identifying your needs upfront, you can focus on solutions that address these areas, rather than getting sidetracked by impressive but unnecessary features. What challenges are your support team currently facing?

Machine Learning 52

Machine Learning AI Customer Satisfaction Customer Service 52

Lumoa

JANUARY 17, 2023

Lumoa’s biggest features for 2022 Another year down! So let’s get started counting down our top features of the year, starting with… MASSIVE update to the Integrations hub – one click integrations with your favourite apps! New Insights logic on the Impact page! The post Lumoa’s biggest features of 2022!

Close the Loop 83

Close the Loop AI Start-ups Voice of the Customer 83

TeamSupport

APRIL 10, 2024

These features, working in synergy, ensure that every client interaction is a step towards building stronger, more meaningful relationships. With features like ticket automation, custom fields, and ticket escalation rules, your support team can handle client queries more efficiently, ensuring no client feels left behind.

Sales 52

Sales Customer Satisfaction 52