Execs In The Know

MARCH 9, 2023

Our Leaders Learning from Leaders mantra came to life as we tackled topics that provided ideas for navigating CX transformation success, thinking and planning differently in today’s business environment, adoption of innovation across the organization, and so much more. Because happier teams equal happier customers.

Social Media 97

Social Media Contact Center Hospitality Hospitality 97

Beyond Philosophy

FEBRUARY 10, 2020

Innovation to imitation is down to weeks. Traditional growth includes improvements in functionality in a rational way, e.g., faster processors in technology, new delivery times, or improved networks or network access for telecommunications, and other things along these lines. Business Growth has been a challenge for many businesses.

Hospitality 172

Hospitality Hospitality Business Growth Customer Acquisition 172

Hodusoft

APRIL 17, 2024

That’s nothing but auto attendant, a technology that revolutionized the way organizations and other professional entities handle massive volumes of incoming calls. But the innovation of entrepreneur and innovator Sanford J. What is an Auto Attendant? To eliminate any doubt let’s look at this study’s findings.

Real Estate 52

Real Estate Hospitality Hospitality Healthcare 52

Execs In The Know

FEBRUARY 5, 2024

This seems true for the BPO industry, where technological advancements and shifting dynamics drive a parallel transformation narrative. While an emerging approach, a Gartner survey suggests that investments in hyper-automation will increase in 2024, making it a strategic technology trend to watch out for.

Healthcare 59

Healthcare Sentiment Analysis Artificial Intelligence ML 59

CommBox

DECEMBER 6, 2023

In such an ever-evolving landscape of customer service, businesses and customer support services are continuously exploring innovative solutions to increase efficiency and streamline operations. One such groundbreaking tool is the live chatbot.

Customer Service 98

Customer Service Artificial Intelligence E-commerce Customer Satisfaction 98

Hodusoft

MAY 18, 2022

The phone system offers complete control over all calls and messages, making it suitable for every industry including the hospitality industry. They can connect guests with information resources, provide guest rooms with customer service phone lines, and help design more innovative hotel rooms. Reservation and cancellations.

Hospitality 97

Hospitality Hospitality Customer Satisfaction Innovation 97

Steven Van Belleghem

NOVEMBER 16, 2020

The insurance policy covers several types of expenses: from medical, hospital, dental, accident to illness, medical evacuation and baggage location, plus cancellation or interruption of the trip. The insurance is offered around the world, with the exception of countries subject to economic sanctions by the UN or the Brazilian government.

Agriculture 98

Agriculture Transportation Hospitality Hospitality 98

Totango

MARCH 25, 2021

As protecting and growing customers became the number one priority, businesses looked to technology to help them adapt to the rapidly changing circumstances and stay close to their customers while remaining socially distanced. Digital Customer Success = 1 COVID = 0. SevenRooms collaborates remotely.

Real Estate 62

Real Estate Hospitality Hospitality NPS 62

Zendesk

FEBRUARY 12, 2021

Cloudbeds: Technology is your best friend. Cloudbeds, a company offering hospitality management software , saw hotel reservations plummet during the pandemic and decided to adapt and pivot its business. For the most part, technology just enables us to be better communicators.

CX 52

CX Hospitality Hospitality Technology 52

Intercom, Inc.

MARCH 26, 2020

We also donated all N95 masks we had on hand to local hospitals. We currently leverage a range of best-of-breed technologies and other critical cloud tools to deliver uninterrupted remote work for all employees. We continue to ship new and innovative products. Business continuity.

Non-Profits 192

Non-Profits Hospitality Hospitality Engineering 192

C3Centricity

JANUARY 4, 2021

How to Improve Customer Centricity in Hospitality. The hospitality industry should be one of the most customer centric of any business, but it often isn’t. After all, hospitality relies on satisfying its guests, doesn’t it? Why Technology Won’t Help You Understand Your Customers. This may surprise you.

Hospitality 62

Hospitality Hospitality Actionable Insights Artificial Intelligence 62

Execs In The Know

JULY 1, 2021

1 — Invest in Essential Technologies. Technology is what makes the modern contact center go vroom, but what about when the contact center is no longer centralized nor office-based? This is where technology can level-set conditions and build parity into every customer experience. Security Technologies .

Contact Center 98

Contact Center Entertainment Hospitality Hospitality 98

Fonolo

NOVEMBER 27, 2018

This hospitality company gives each employee up to $2000 (per guest!) Thomas is an expert in the design of innovative new communications services, particularly in the application of modern Web technologies to extend traditional telecom infrastructures. Increased Customer Satisfaction. Twitter: @howethomas. Tobias Goebel.

Customer Service 119

Customer Service Contact Center Engineering Hospitality 119

C3Centricity

JANUARY 13, 2021

How to Improve Customer Centricity in Hospitality. The hospitality industry should be one of the most customer centric of any business, but it often isn’t. After all, hospitality relies on satisfying its guests, doesn’t it? Why Technology Won’t Help You Understand Your Customers. This may surprise you.

Hospitality 71

Hospitality Hospitality Actionable Insights Artificial Intelligence 71

Zendesk

MAY 2, 2022

While other businesses shuttered their doors, hospitals and insurance providers pushed their limits to care for patients. With all this at stake, it’s critical to give your care team the right technology to do their job well. Relying on technology to collect key patient data saves providers valuable time.

Healthcare 52

Healthcare Net Promoter Score Customer Experience Hospitality 52

Steven Van Belleghem

MAY 28, 2019

About every company I visited during nexxworks’ China innovation tour at the beginning of May, talked about general purpose technology : the kind of tech that has the potential to change the world and will push everything to an unimaginable level. Choose your tech wisely (to change the world). Move at lighting speed.

Artificial Intelligence 52

Artificial Intelligence Innovation Hospitality Hospitality 52

Steven Van Belleghem

JUNE 29, 2020

The good news is that every friction is an opportunity for innovation, so my concept of “ friction hunters ” (employees who find and tackle customer frictions) would be extremely relevant here. If you work in healthcare, I would suggest that you try to solve them one by one, as there are a lot of technologies available for that.

Healthcare 52

Healthcare Customer Experience Pharmaceutical Hospitality 52

ECXO

APRIL 13, 2023

Cultural norms – cultural norms and values may influence customer expectations and behaviour, such as the importance of punctuality in Switzerland or the emphasis on hospitality in Italy. This, alongside cultural factors, can also impact innovation and creativity. This arguably creates less space to try to create their own style.

Customer Experience 52

Customer Experience CX B2B B2C 52

Execs In The Know

MAY 4, 2023

Their eye-catching designs, innovative features, commitment to safety, and boundless fun factor create an experience that is second to none. I began my career in the hospitality industry focusing on weddings and I loved it! April: When it comes to technology or accessibility, that’s where we’re just having some fun with it.

Net Promoter Score 98

Net Promoter Score Artificial Intelligence Text Analytics CX 98

Confirmit

MAY 29, 2019

As technology advances, the line between the physical and digital consumer experience is blurring across all industries. In travel and hospitality, vacations are increasingly being booked online or via mobile apps. Making the most of beacon and location technologies to facilitate in-the-moment feedback. Our Speaker.

Hospitality 40

Hospitality Hospitality VOC Voice of the Employee 40

Confirmit

MAY 16, 2019

Join Us: As technology advances, the line between the physical and digital consumer experience is blurring across all industries. In travel and hospitality, vacations are increasingly being booked online or via mobile apps. Making the most of beacon and location technologies to facilitate in-the-moment feedback. Webinar Details.

Hospitality 40

Hospitality Hospitality VOC Voice of the Employee 40

Qualtrics

JULY 9, 2019

Prior to the advent of HCAHPS (hospital consumer assessment of healthcare providers and systems) in 2007, the concept of experience in healthcare was an afterthought on the periphery of healthcare strategy. Also in 2008, only 9 percent of non-federal acute care hospitals had adopted a basic Electronic Health Records (EHR).

Healthcare 33

Healthcare Hospitality Hospitality Social Media 33

Qualtrics

OCTOBER 20, 2020

With the advent of more sophisticated technology, startup founders are more easily able to build tools to drive social impact at scale: from personal finances to education to healthcare. Divya built Seratis to solve a personal problem she encountered in hospitals as a doctor. the founder of Seratis. They have the purchasing power.

Hospitality 26

Hospitality Hospitality Healthcare Engineering 26

SurveySensum

MAY 20, 2020

To survive this pandemic, marketing managers need to adapt to resilience, innovation, agility, empathy and emotion and position themselves at the forefront of the longer-term shifts in consumer behavior resulting from this crisis. The power of automated technology will transform the in-store shopping experience.

Social Media 52

Social Media Customer Experience Healthcare Non-Profits 52

Fonolo

NOVEMBER 27, 2018

This hospitality company gives each employee up to $2000 (per guest!) Thomas is an expert in the design of innovative new communications services, particularly in the application of modern Web technologies to extend traditional telecom infrastructures. Increased Customer Satisfaction. Twitter: @howethomas. Tobias Goebel.

Customer Service 57

Customer Service Contact Center Engineering Hospitality 57

Totango

SEPTEMBER 25, 2020

In today’s digital landscape, the constant evolution of technology continually changes the way we communicate and do business with each other. Hospitality platform SevenRooms turned to a more automated, tech-touch model to help them launch a new feature, online ordering for restaurants. Dynamic Assignment.

Close the Loop 57

Close the Loop NPS Hospitality Hospitality 57

SurveySensum

JUNE 18, 2019

Such innovative thinking leads to big ideas to drive revenue and gaining customer loyalty. Building brand experience by integrating artificial intelligence can personalize user experience however CX is about emotions not about technology. It always starts with product improvements which are backed up with brand experience.

Artificial Intelligence 40

Artificial Intelligence AI Customer Experience Hospitality 40

Steven Van Belleghem

APRIL 20, 2021

How a willingness to fail is closely connected to innovation. In The Customer of the Future , she outlines ten easy-to-follow customer experience guidelines that integrate emerging technologies with effective strategies to combat disconnected processes, silo mentalities, and a lack of buyer perspective. Why culture is an imperative.

Customer Experience 109

Customer Experience E-commerce Social Media Government 109

Comm100

AUGUST 23, 2018

The following best practices set contemporary leaders in innovation apart from the pack and represent what exceptional customer service looks like in 2018. How have these innovations worked out for Amazon? Organic Mobile Experiences Blur Channel Lines. Multichannel” and “omnichannel” have been buzzwords for years now. billion U.S.

Customer Service 40

Customer Service Hospitality Hospitality Omnichannel 40

Intercom, Inc.

AUGUST 8, 2019

It’s part of the “hospitality” aspect of support. I think that’s the real “hospitality” aspect of support: thinking about anticipating people’s needs. That’s the direction that we’d be likely to go in, in terms of thinking about technology in that way. Then we have an operations team.

Customer Experience 168

Customer Experience Start-ups Engineering Hospitality 168

SurveySensum

JULY 14, 2020

Mike is the Founder and Managing Partner at Storyminers and helps mid-market companies to achieve higher operating results and profitable exits using Storyminers’ unique combination of Story, Strategy, Experience Design, and Technology. Jo Boswell – Customer Experience Innovator, Board Advisor, Executive Coach, CX Influencer.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Customer Bliss

JULY 7, 2016

I’m honored that we have had 12 guests in my podcast series, with the most senior leaders from the insurance, entertainment, not for profit, healthcare, automotive, library system, government, technology and car rental industries. We want money going to the hospital. Jude Donor experience to many for the first time.

Customer Experience 56

Customer Experience Non-Profits B2C B2B 56

Comm100

SEPTEMBER 22, 2016

With all of the technological developments in recent years, it’s important to be able to leverage them in order to stay current with your customer service operations. A great resource for those who are concerned with integrating technology with their customer loyalty goals, Loyalty 3.0 Customer Experience 3.0: Loyalty 3.0:

Customer Service 70

Customer Service Customer Loyalty E-commerce Customer Satisfaction 70

Logicalware

APRIL 5, 2022

Its team of nearly 4,000 consultants work with businesses to help them design, implement and operate complex IT solutions using hardware and software from the world’s top technology vendors. This made it difficult to provide the same level of service across all markets and to innovate and make service improvements on a company level. “On

Innovation 98

Innovation Hospitality Hospitality Start-ups 98

Hodusoft

MARCH 10, 2022

The changing landscape of business communications accelerated technological innovations in the telecom space. VoIP technology enables users to make calls (audio/video) over an internet connection. Besides, industries like the finance sector, hospitals, etc. WebRTC technology. VoIP (Voice over IP).

Invoicing 98

Invoicing Hospitality Hospitality Finance 98

SurveySensum

AUGUST 24, 2023

This approach not only saves time but also boosts user confidence, reinforcing Microsoft’s role as a provider of user-friendly technology solutions. Instant Gratification Through Automated Messaging – Airbnb In the realm of hospitality, Airbnb stands out for its innovative approach to reducing customer effort.

Touchpoint 52

Touchpoint AI Hospitality Hospitality 52

Callminer

FEBRUARY 27, 2019

Implement the technology possible to listen to your customers in real-time. Anticipatory service is the highest level of service, and it’s here that hospitality organizations shine. Hospitality isn’t just about providing what a customer (guest) asks for. Aim to be anticipatory. It’s more elevated than that.

Voice of the Customer 174

Voice of the Customer VOC Mystery Shopping Social Media 174