Uniphore

JANUARY 4, 2022

The only platform that drives demonstrable and sustainable business value by automating, personalizing, and optimizing every conversation. Every day, billions of conversations take place—each rich in untapped business value. The future of business is understanding how to unlock the value of conversations. Get a Demo. Get a Demo.

Contact Center 317

Contact Center AI Innovation Customer Retention 317

Intercom, Inc.

JANUARY 11, 2022

dramatic one-way acceleration in the transition to a primarily online business environment, and that shift is transforming how businesses engage with prospects and customers. Engage with industry experts : Ask your burning questions, share your thoughts, and gain insights from some of the leading figures in customer engagement.

Innovation 209

Innovation Sales Customer Relationship 209

ECXO

APRIL 18, 2024

Delving into Digital Conversations for Business Survival or Irrelevance, featuring Paolo Fabrizio The European Customer Experience Organization (ECXO) is delighted to announce our upcoming session on AI digital conversations, a topic of utmost importance in today’s business landscape.

B2B 111

B2B AI CX Customer Service 111

C3Centricity

DECEMBER 20, 2021

Technology is often seen by marketing as a disruptor of business as usual, but it isn’t. So what is disrupting business as usual? It’s the customer, especially in industries that are not customer-centric. Uber did not kill the taxi business, limited taxi access and fare control did. transparency.

Technology 87

Technology Technology Retail Innovation 87

TeamSupport

APRIL 23, 2024

In an industry where both innovation and solid relationships are vital, cutting-edge technology plays a significant role in business success. This industry is full of complex machinery and detailed processes. TeamSupport is the leading solution that empowers businesses to deliver exceptional customer experiences.

Manufacturing 52

Manufacturing Technology Technology Predictive Analytics 52

Intercom, Inc.

MAY 18, 2021

To start a startup, to take on incumbents, to disrupt an industry – all of this requires believing that you see things changing. Hence they look to industry analysts to explain what’s going on in their area, so they can learn about what’s changing in the industry, and what new tools and technologies have emerged.

Customer Retention 210

Customer Retention Business Growth Customer Satisfaction Technology 210

Bill Quiseng

FEBRUARY 21, 2024

This course is a prerequisite for business professionals in the B2C or hospitality industry. It’s an elective for the B2B or the online/digital industry. Loyalty builds your business. Now you know why customers don’t seek B2B or B2C businesses. They engage in businesses that are H2H. One to One.

CX 88

CX B2C Hospitality Hospitality 88

Zendesk

MARCH 13, 2024

Zendesk announced today that it will acquire Ultimate, an industry-leading provider of service automation, to deliver the most complete AI offering for customer experience (CX) in the market. As part of Zendesk, we now have the scale to drive this transformation for every business.” To learn more about Ultimate, visit ultimate.ai.

AI 138

AI CX Business Growth Innovation 138

Intercom, Inc.

MARCH 1, 2022

As all businesses become at least partially digital businesses, customers expect those online interactions with companies to be convenient, effective, and personalized. That sort of engagement between businesses and customers is now happening on a scale that was impossible to imagine not so long ago. We’re confident, yet humble.

Customer Relationship 211

Customer Relationship Customer Expectations Customer Experience 211

Lightico

APRIL 18, 2024

Businesses receive a lot of data. By using IDP, businesses can make their document processing easier, work faster, and keep their data more accurate. This technology is great for industries that handle a lot of paperwork, like finance, healthcare, and legal services. Security: Data security is paramount.

Data Entry 52

Data Entry Invoicing Machine Learning ML 52

Intercom, Inc.

NOVEMBER 18, 2020

But while the “e” may be silent for customers – who understandably want a consistent, personalized shopping experience regardless of whether they’re buying online or in-store – it still rings out loud and clear for the businesses who need to ensure they have the right tools to deliver that unified, excellent experience across multiple channels.

Retail 239

Retail E-commerce Innovation Customer Expectations 239

Intercom, Inc.

DECEMBER 22, 2020

This year, we launched Scale , a new content strand focusing on how industry leaders are propelling their companies forward by keeping their customers front and center. . We talked to some incredible industry leaders about how customer relationships have been central to their growth. So what did we cover this year?

Customer Relationship 220

Customer Relationship Customer Loyalty CX Sales 220

Execs In The Know

JANUARY 9, 2024

In the dynamic world of business and customer service, Business Process Outsourcing (BPO) has emerged as a powerful strategy for organizations to streamline operations, enhance efficiency, and focus on core competencies. Debunked: BPO solutions cater to businesses of all sizes and industries. Interested in learning more?

Finance 93

Finance Innovation Customer Service Customer Experience 93

Customer Think

AUGUST 28, 2023

Among the various industries, restaurants are the ones that have no expiry and whose business will never stop. This industry is recognized for its exceptional food and delivering the best customer experiences. Hence, customer feedback is key to understanding diner preferences and improving overall operations.

Customer Feedback 97

Customer Feedback Customer Experience Technology Technology 97

Totango

JANUARY 22, 2024

In fact, 63% of CAB members said their top 2024 prediction was that businesses would put more strategic and bottom-line emphasis on expansion versus acquisition to drive revenue growth. At the intersection of product, customer, and business insights, CS is uniquely positioned to steer businesses through these changing environments.

AI 94

AI Engineering Business Growth Customer Acquisition 94

Zendesk

FEBRUARY 12, 2024

Zendesk today announced it completed its acquisition of Klaus, the industry leading AI-powered quality management platform. With Klaus as part of our WEM portfolio, we can empower businesses with the best AI-powered automated quality assurance in the market. This brings huge opportunities to customers of all sizes.”

AI 144

AI Customer Expectations Customer Satisfaction CX 144

Hodusoft

MARCH 21, 2024

Navigate with HoduSoft BPO or business process outsourcing is a dynamic world where businesses find efficient solutions beyond their walls. In response to constant technological advancements and changing global trends, the BPO industry has evolved into a significant player in the global economy. from 2021 to 2028. What is BPO?

Omnichannel 52

Omnichannel Contact Center Social Media Data Entry 52

Customer Experience Matrix

APRIL 26, 2024

Our view is they’re not essential, but over time, we’ve seen the industry split between CDPs that only build profiles and CDPs that include activation functions. The other thing we’ve seen, more or less continuously, is expansion of CDP into new industries. Where do you see the industry headed next?

AI 52

AI Education Hospitality Hospitality 52

CommBox

JANUARY 18, 2024

Things we knew in 2023: Leveraging AI greatly increases the operational efficiency of your business – impacting everything from customer satisfaction to cost savings. Businesses of all sizes and across all industries need to find the best way to integrate AI technology into their daily business operations.

AI 98

AI Unstructured Data Engineering CRM 98

Bill Quiseng

FEBRUARY 7, 2024

Today’s course is a prerequisite for business professionals in the B2C or hospitality industry. It’s an elective for the B2B or the online/digital industry. Training is to develop THE BUSINESS. This is not a customer service training class. Training is finite, usually one to three days. Training is for a job.

CX 78

CX B2C Hospitality Hospitality 78

TeamSupport

APRIL 12, 2024

Implementing Self-Service Support TeamSupport’s unique Knowledge Base allows businesses to develop and maintain a centralized supply of guides, tutorials, FAQs, and general support resources. Self-service support solutions must be adaptable, to accommodate the needs of manufacturers across industries and geographies.

Manufacturing 52

Manufacturing AI Technology Technology 52

Fonolo

FEBRUARY 29, 2024

This e-book is one of our most anticipated documents of the year, featuring insights from industry experts about the topics that matter most in today’s contact center. It’s a normal part of the business cycle, but companies need to be ready.” What’s inside?

Contact Center 87

Contact Center Artificial Intelligence AI CX 87

Shep Hyken

SEPTEMBER 29, 2021

Most businesses are competitive. Ace Hardware stores didn’t stop with being world-class in the home improvement industry. They wanted to go beyond their own industry. They became so good that other companies, completely unrelated to the hardware and home improvement industry, wanted to learn their secrets. .

Hospitality 137

Hospitality Hospitality Manufacturing Retail 137

Lumoa

SEPTEMBER 16, 2022

NPS, or Net Promoter Score, is a market metric that is used in many industries because it is an easy way to quantify how loyal customers are. NPS Benchmarks may show you signs of whether your business is doing well or needs improvement. On the other hand, that means your business needs improvements. 20 means favorable.

Net Promoter Score 83

Net Promoter Score NPS Social Media Retail 83

TeamSupport

APRIL 11, 2024

Within global commerce, the manufacturing industry is a foundational pillar driving innovation, growth, and progress. Manufacturing involves the process of transforming raw materials into finished products across industries and geographies. Delivering an exceptional customer support experience is essential for business success.

Manufacturing 40

Manufacturing Social Media Customer Satisfaction Technology 40

Fonolo

JULY 8, 2021

Promoters make up 80% of business referrals, and contribute to business growth over time. Companies, including contact centers, use NPS to assess customer satisfaction and loyalty, make improvements to their business services, and grow their business through referrals. Passives (7-8): These customers are neutral.

Net Promoter Score 142

Net Promoter Score Contact Center NPS Customer Satisfaction 142

Lumoa

NOVEMBER 2, 2022

Recently, Lumoa held a webinar where customer experience (CX) experts talked about the role of customer experience in the telecoms industry entering 2023. In this live panel discussion, experts in the field discussed the challenges telcos are facing, the importance of integrating a CX Strategy into a business, and more.

Customer Experience 94

Customer Experience Touchpoint Start-ups CX 94

SurveySensum

FEBRUARY 9, 2024

Every business operates within the context of the marketplace. Customers can have changing needs and preferences, and global events can influence your industry. It is, therefore, important for businesses to continuously study and understand the market. In 2022, the global market research industry earned $82 billion in revenue.

Non-Profits 52

Non-Profits Finance Government Start-ups 52

Hodusoft

OCTOBER 4, 2023

Managing the cost per call is a paramount challenge for contemporary businesses across various industries. As per industry standards, an acceptable cost per call could range anywhere from $2.70 However, the cost per call varies from one industry to the other. Read on and thank us later.

Compliance 105

Compliance Omnichannel Real Estate Legal 105

Totango

NOVEMBER 15, 2023

TrustRadius, a renowned platform for transparent business technology reviews, announced its 2023 Best of Awards, with Totango emerging as a triple winner. Read full review “Totango can help businesses to improve efficiency, drive customer satisfaction, and ultimately grow their business. The bomb in customer success software!

Outlook 112

Outlook Customer Satisfaction Customer Feedback Gaming 112

Execs In The Know

FEBRUARY 5, 2024

This seems true for the BPO industry, where technological advancements and shifting dynamics drive a parallel transformation narrative. As we step into the next 12 months, four key trends are poised to reshape the industry, each carrying the potential to propel businesses to greater heights if harnessed effectively.

Healthcare 59

Healthcare Sentiment Analysis Artificial Intelligence ML 59

Zendesk

OCTOBER 17, 2022

Workers on production lines, assembling industrial goods with wrenches is one image that usually comes to mind when people think of the manufacturing industry. But now that we’re in what’s being described as the Fourth Industrial Revolution, that visual is as outdated as the steam engine. New business models.

Manufacturing 98

Manufacturing AI Artificial Intelligence ML 98

Zonka Feedback

JANUARY 19, 2024

The eCommerce industry is on the rise as online shopping is one of the most convenient ways for shoppers to purchase the products they want in the comfort of sitting in their homes. But to attain business success in this industry, it is essential to understand the needs and preferences of your customers and gauge their shopping experience.

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