Beyond Philosophy

APRIL 18, 2024

There are tradeoffs required to make this approximation of a personal relationship work. Discount Tackle provides value in the experience by making the interaction personal to improve my fishing experience. The difference from Spotify is that I don’t see the value of personalized offers in my scrolling experience.

Technology 78

Technology Technology Business Operations Customer Relationship 78

Futurelab

DECEMBER 27, 2023

Limits of personalization Is it personalization if I click once on Facebook, rather out of boredom than deep interest, on the ad of a company offering staircase renovation, and afterwards (unfortunately without exaggeration) for weeks every fourth Facebook post is an ad, from numerous companies offering different types of renovation?

Touchpoint 157

Touchpoint Construction Contact Center CRM 157

Intercom, Inc.

NOVEMBER 2, 2021

That’s likely because there isn’t just one cause – the pandemic has pushed underlying issues to the surface, triggering a widespread re-evaluation of what’s important in our work lives. To any rational person, this makes no sense. One thing that will always be on that list, however, is good management. It’s the managers.

Engineering 291

Engineering Construction Sports 291

Inside Customer Service

JANUARY 5, 2023

You can probably make a list of things that make it difficult to keep your customers happy and coming back again and again: Defective products anger customers and make service a chore. It's not always easy to do great work, but you can often do more than you think. I took a different approach. Great questions.

Customer Service 188

Customer Service Outlook Start-ups 188

Intercom, Inc.

APRIL 22, 2021

And while it’s true we’ve done a lot of work towards advancing the careers of individual contributors, there’s still a long way to go. Different companies have different kinds of needs as they grow, and so the role of a staff engineer can take different forms. Will Larson: I would love to. What is a staff engineer?

Engineering 274

Engineering Start-ups Non-Profits Construction 274

Intercom, Inc.

JULY 5, 2022

But often when I shared these designs with others to get feedback, we’d get sidetracked by seemingly small interaction design decisions when, in reality, we just had different mental models of how the system should work. Without the distraction of a mockup of a screen, we were able to get aligned on how the product should work.

Start-ups 186

Start-ups Construction Manufacturing Retail 186

Inside Customer Service

AUGUST 10, 2023

There seems to be a million different ideas out there. especially: a relationship characterized by agreement, mutual understanding, or empathy that makes communication possible or easy Think of your favorite place to be a customer. There's a good chance the employees there use rapport to make you feel great.

Customer Service 199

Customer Service Start-ups 199

Intercom, Inc.

AUGUST 3, 2022

We’ve never strayed from our vision, and we’ve stuck to our values – that’s allowed us to attract incredibly talented, innovative people with different, invaluable perspectives, to achieve our mission of making internet business personal. “ 92% of our employees said they would recommend Intercom as a great place to work ”.

Innovation 211

Innovation 211

Intercom, Inc.

SEPTEMBER 9, 2022

Despite the work still being very much a balancing act between what’s possible and what’s feasible, things, it appears, are just starting to scale. If you want to invest in ML, hire someone with experience on both the tech and the operational side so they can start working with the product team from day one.

Machine Learning 249

Machine Learning ML Unstructured Data AI 249

Intercom, Inc.

JUNE 10, 2020

Product Judgment is a tricky subject because any time someone working in a Product role has their judgment questioned, the natural reaction can often be to take it personally, to infer that the person critiquing is challenging their ability to do a good job. It takes deliberate work and dedication to build it. How do I get it?

B2B 291

B2B Engineering Start-ups Transportation 291

Intercom, Inc.

DECEMBER 6, 2022

Our mission – the change we want to create – is to make internet business personal. Whether we’re creating tools that improve personalization or strengthening our privacy and security, Intercom has always been committed to bringing a personal touch to every change we make to our product. A simple example?

Artificial Intelligence 129

Artificial Intelligence Customer Satisfaction Machine Learning Omnichannel 129

Intercom, Inc.

OCTOBER 20, 2020

For many people, however, making a move into management can feel like meeting a fork in the road – it feels like a choice that cannot easily be revisited. . “We believe that after, say, two years growing into and working as an engineering manager, our Intercomrades will be good engineering managers and better engineers” Why?

Engineering 221

Engineering Start-ups Technology Technology 221

Intercom, Inc.

NOVEMBER 4, 2021

You wouldn’t expect to find a Brand Studio at every tech startup, but then again, we’ve always enjoyed doing things a little bit differently. However, that shouldn’t mean you have to abandon all of the quirkiness and the brand foundations that make your business unique. Kira Bundlie , Creative Copywriting Manager.

Start-ups 222

Start-ups B2B Customer Service 222

Intercom, Inc.

AUGUST 18, 2022

There’s project management, mentorship and teaching, decision-making, relationship-building, and the value you bring to the company is no longer measured by the quality of the lines of your code but rather by driving the engineering org forward. Discuss ideas and get feedback from other engineers with different perspectives and backgrounds.

Engineering 204

Engineering Start-ups Machine Learning Education 204

Beyond Philosophy

APRIL 11, 2024

I like how this framework allows companies to think differently about how customers use their products or services. The features and benefits of the drill are that it has a bit (feature) that spins at speed (feature) to cut through materials (benefit) and makes a hole in the wall (benefit). What is their motivation?

Sales 78

Sales Customer Experience 78

Intercom, Inc.

JULY 28, 2022

Sanj started working at Salesforce back in 2005, when the company had around 1,000 employees and a few hundred million in revenue, and he was a part of its growth for 14 years, holding several leadership positions in multiple markets in EMEA. Since leaving college, I knew I wanted to work in technology, in a sales or go-to-market position.

Sales 210

Sales Start-ups Engineering Net Promoter Score 210

Beyond Philosophy

MAY 2, 2024

I have a few things from a psychological perspective that make up loyalty. People are very loyal to their sports clubs, and I am no different. It’s rare for people to change allegiances to sports franchises once they’re held, even if you move to another place that has a different sports team. They are my only option.

Customer Loyalty 78

Customer Loyalty Sports Gaming Construction 78

Intercom, Inc.

AUGUST 25, 2020

I just can’t make sense of this dashboard.”. But what makes software conversational? Paul Grice , a 20th century philosopher of language who studied how conversation works, is a perennial touchstone for teams working in AI, linguistic engineering, and conversational design. Hey, can you help me a sec?”. What’s up?”. “I

Legal 290

Legal Start-ups Engineering AI 290

Intercom, Inc.

APRIL 8, 2021

Clinics were still using various systems with unintelligible interfaces and hosting their software on on-site servers, making it impossible to access information from anywhere else. As boundaries between workspace and home intertwine, our partners and families are getting more involved in our work than ever. Joel Friedlaender: Sure.

Healthcare 211

Healthcare Start-ups Compliance Invoicing 211

Intercom, Inc.

JANUARY 12, 2022

And so, many business leaders find themselves not quite sure how to start, how to leverage it, or what to do when all the dashboards and tools seem to be pointing at different solutions. Make sure your data is accurate before you draw any conclusions about it. Benn: I basically started my career in a totally different world.

Start-ups 151

Start-ups Sales Gaming Transportation 151

Intercom, Inc.

APRIL 20, 2022

Designers at Intercom work in cross-functional teams that strive to consistently ship great products. Design fundamentals are a set of patterns that are commonly followed to make products easier and more delightful to use. Design fundamentals make designing interfaces easier. Psychology is at the core of design.

Innovation 211

Innovation Machine Learning Engineering Start-ups 211

Intercom, Inc.

AUGUST 9, 2022

And it’s really just the start – we are working hard to deliver more and more breakthrough value for our customers by continuing to create new, different, and better ways for companies to connect with their customers. This is the sixth year in a row we’ve been included on the list, demonstrating ongoing innovation and excellence.

Innovation 211

Innovation Customer Relationship 211

Intercom, Inc.

MAY 16, 2022

Collaboration comes in many flavors, from small informal working sessions and group critiques to full-blown workshops. Workshops are about getting stuff done, and are often used as milestones to start things or make decisions. “As Work backwards to make a plan. Make slides. Decide who needs to come. Share ideas.

Start-ups 245

Start-ups Gaming Technology Technology 245

Beyond Philosophy

MARCH 14, 2024

Other reasons we find ourselves in this situation aren’t about being polite, particularly at work. Here are a few ways to make that happen: Recognize how often this can happen. Having a team with different experiences helps avoid this situation. The various viewpoints introduce different perspectives into the discussion.

Start-ups 78

Start-ups 78

Intercom, Inc.

FEBRUARY 16, 2021

With the evolution of digital technologies, we’re now exposed to other people’s opinions, ideas, and work on an almost minute-by-minute basis. It’s not me; it’s science, and it’s how our brains work. You can’t conjure these bricks from thin air, they’re accumulated through different experiences and influences”.

Start-ups 283

Start-ups Transportation Innovation Technology 283

Intercom, Inc.

MARCH 10, 2021

When you’re working in a fast-paced industry, it’s all too easy to reach burnout no matter what role you’re in. And when you work on multiple concurrent projects and across lots of teams, the risk of burnout isn’t just high, it can feel inevitable. Make your roadmap visible to everyone. It can become a vicious cycle, fast.

245

245

Intercom, Inc.

MARCH 3, 2020

So if you’re considering a design job at Intercom , we won’t make it harder by forcing you to read our minds or guess about what we value. Show the right work? Instead of making you guess what we care about, we’ll just be open and tell you. Intercom’s mission is to make Internet business personal.

Engineering 290

Engineering Gaming 290

Beyond Philosophy

APRIL 23, 2021

Knowing how these two systems of thinking work together and, in some cases, against each other to make decisions is vital to achieving customer-driven growth. These different ways of thinking have gone by several names over the years by various psychologists. It makes logical thinking and solutions to math problems possible.

Government 174

Government Customer Experience Management Customer Experience CX 174

Intercom, Inc.

SEPTEMBER 3, 2020

Between them they break down the process and share their collaborative way of working and how the customer voice remains central throughout the process – from initial feedback to a feature launch. So let’s hear from our panelists about who they are and the work they do at Intercom. Then this podcast has the answers.

Customer Feedback 212

Customer Feedback Engineering Start-ups Voice of the Customer 212

Intercom, Inc.

MAY 25, 2022

We have truly global ambitions to bring our mission of making internet business personal to the biggest enterprise customers across the world. Different datastores allow for optimization across various use cases. This work was completed in early 2020 and the architecture allows us to scale our largest tables indefinitely.

Engineering 252

Engineering Technology Technology Customer Experience 252

Intercom, Inc.

OCTOBER 5, 2022

Each person on your team has different needs, responds to feedback in different ways and evolves in different trajectories – and management should always reflect that. If you’re short on time, here are a few quick takeaways: Make a plan for one-on-ones based on the person and the context. Lara: Absolutely.

Engineering 118

Engineering Gaming 118

Intercom, Inc.

JUNE 9, 2021

The COVID-19 pandemic has completely disrupted the way we work and forced us to reinvent how we onboard new colleagues. It’s more difficult to communicate the way we work and the nuances of our culture. Seven new faces looked out at me from my computer screen, all experiencing this virtual welcome for the first time together”.

Gaming 253

Gaming Engineering Start-ups Sales 253

SurveySensum

APRIL 9, 2024

that would be understanding your employee, their needs, and the ease at which their work is facilitated, possibly with the help of an effective employee feedback tool and actionable strategies. So, let’s understand what the employee journey is, its different stages, and how to facilitate it for your company’s growth.

Text Analytics 52

Text Analytics Customer Journey Map Touchpoint Start-ups 52

Beyond Philosophy

NOVEMBER 2, 2023

Professor Simonson learned that sometimes, we don’t want to make a choice or at least not a new one. Once we settle on an option, we stick with it if we must make the same one again. Very few of the children make it to two marshmallows. I make impulsive choices for my future self, too. That’s right, noodles.

Start-ups 89

Start-ups Sales 89

Lumoa

JANUARY 3, 2023

But with great power comes great responsibility – if you’re going to get the results you need to make critical business decisions, it’s important that your survey design is done well! Additionally, testing survey questions beforehand to ensure they make sense is important before asking respondents to answer them.

NPS 157

NPS Touchpoint Construction Sentiment Analysis 157

Beyond Philosophy

JULY 7, 2022

Retail is Back, But Different. For example, the same people might shop in a different channel than usual because of the circumstances of the purchase, e.g., they needed it faster than the online channel could get it to them. So, in the online experience, how do you make up for the lack of a human representative?

Retail 161

Retail Artificial Intelligence AI Start-ups 161

Beyond Philosophy

JANUARY 11, 2024

However, the cue is more elusive and might require more work. Identifying the different stages in the habit loop provides an opportunity to intervene. Therefore, knowing that we are doing that walk to Aquafresh in the aisle gives you the information you need to understand what makes us buy that toothpaste. But not impossible.

Education 89

Education Customer Feedback Start-ups 89