Intercom

MARCH 23, 2023

In today’s highly competitive market, meeting customer expectations is no longer enough to stand out from the crowd. For CX expert Jon Picoult , if you’re aspiring to satisfy your customers, you’re aspiring to mediocrity. Investing in the customer experience has a tangible ROI. And that’s exactly what you want to do.

CX 59

CX Customer Experience Retail Start-ups 59

Comm100

OCTOBER 30, 2020

Now it’s time to take the next step – choose the best chatbot platform for your website and significantly improve your customers’ and agents’ experiences. Now it’s time to take the next step – choose the best chatbot platform for your website and significantly improve your customers’ and agents’ experiences.

Technology 59

Technology Technology AI Artificial Intelligence 59

Comm100

JANUARY 29, 2021

Now it’s time to take the next step – choose the best chatbot platform for your website and significantly improve your customers’ and agents’ experiences. Now it’s time to take the next step – choose the best chatbot platform for your website and significantly improve your customers’ and agents’ experiences.

Technology 52

Technology Technology AI Artificial Intelligence 52

Customer Bliss

NOVEMBER 6, 2018

In my Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. In today’s video, I want to talk about telling customer stories by introducing applied anthropology and ethnography into your listening strategy, and most importantly, into your storytelling.

Hospitality 76

Hospitality Hospitality Non-Profits Direct Marketing 76

ProProfs

MARCH 19, 2021

According to TheLadders.com, adaptability, active listening, emotional intelligence, and teamwork are among the top soft skills employers will be looking for in job seekers in 2021. They, thus, make a key element in most hiring decisions. When you enjoy a vast customer base, business success follows close on the heels.

Education 52

Education Start-ups Business Operations Construction 52

Customer Bliss

OCTOBER 4, 2016

So when she took on the role of the Chief Customer Success officer at Reval, she knew she needed to create a very deliberate path to gaining understanding, acceptance and traction in her role. Here’s how I would use this episode: listen to it. This is where you begin to understand and map out the customer journey.

Touchpoint 66

Touchpoint B2B Technology Technology 66

Zendesk

SEPTEMBER 22, 2022

Six to seven seconds —that’s how long hiring managers spend looking at a customer service resume, on average. The best way to do that is with a compelling customer service cover letter. Importance of a customer service cover letter. Customer service cover letter examples. How to write a cover letter for customer service.

Customer Service 52

Customer Service Social Media Business Administration Customer Satisfaction 52

Intercom

AUGUST 12, 2021

Few people are better advocates for a unified view of the customer experience than Dan O’Connell. In this episode, Bobby Stapleton , our own Director of Customer Support, sat down with Dan to talk about delivering an integrated customer experience and how that can transform customer support from a cost center into a profit one.

Start-ups 111

Start-ups AI Omnichannel Sales 111

CX Journey

JUNE 23, 2016

Have you been able to prove the ROI of focusing on the customer experience to your executives? When you're trying to get executive commitment for your employee and customer experience improvement initiatives, what's the first question they ask? You'll likely want to use all five of them together.) Which is more important?

Customer Experience 43

Customer Experience NPS Start-ups 43

Qualtrics

JULY 17, 2019

If you’re looking to raise the bar on customer experience, look no further than your employees — harnessed in the right way, they’re one of the most effective levers any organization has. Find out how you can empower your people to deliver better experiences for customers. Put your employees in customers’ shoes.

CX 29

CX Customer Experience Close the Loop Hospitality 29

ClientSuccess

JULY 9, 2019

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. Each day we learn from the trenches what it takes to make clients happy and successful. I love that; as our clients are successful, we’re successful.

Start-ups 40

Start-ups NPS Finance Technology 40

Callminer

MARCH 6, 2020

Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. Read on to learn what our experts had to say about the most useful customer service interview questions for managers.

Customer Service 207

Customer Service Start-ups Education Gaming 207

Callminer

MARCH 6, 2020

Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. Read on to learn what our experts had to say about the most useful customer service interview questions for managers.

Customer Service 182

Customer Service Start-ups Education Gaming 182

Intercom, Inc.

JUNE 6, 2019

Just this week, we announced a new group of apps that users can add to the Intercom Inbox to provide faster and deeper customer interactions. A predictive lead scoring tool for B2B SaaS companies, MadKudu’s strategy is all about integrating with other platforms – including Intercom – to link customer intelligence and customer engagement.

Start-ups 190

Start-ups Non-Profits Sales Engineering 190

Intercom, Inc.

MAY 22, 2019

If you wanted to know your customers’ gripes and praises in the past, you had to assemble a series of questions anticipating their possible answer. Then you had to try to reach them via email and convince them to fill it out. It’s time for product teams to go from being revenue-led or product-led to being customer-led.

Voice of the Customer 199

Voice of the Customer Net Promoter Score Machine Learning ML 199

Experience Investigators

JANUARY 23, 2024

Customer experience leaders are not just expected to keep up with trends in the marketplace, customer expectations, and technology, we simply MUST do so to serve customers and stay ahead of the competition. Customers often crave personal, empathetic connections and some bots simply aren’t up to the task.

Customer Experience 52

Customer Experience Close the Loop Customer Journey Map Omnichannel 52

Intercom, Inc.

SEPTEMBER 15, 2022

We use them to add richness to online conversations, emphasize a point, and even create a sense of rapport with customers. We use them to add richness to online conversations, emphasize a point, and even create a sense of rapport with customers. Karen Church, Intercom VP of Research & Data Science.

Start-ups 129

Start-ups Gaming Sales Technology 129

Intercom, Inc.

DECEMBER 2, 2021

The core of algorithms and systems is data models. When tackling a technical design for a system, make sure you always understand the data models first. And while these issues aren’t fun for anyone, you can use them to look for other blindspots and build a more robust system. I’m Liam Geraghty.

Engineering 178

Engineering Legal Start-ups Compliance 178

Zendesk

SEPTEMBER 28, 2021

You must keep up with constant changes in buyer behavior while connecting with potential customers, nurturing leads, and closing deals—all in hopes of hitting your sales targets. Active listening. Curiosity also shows leads that you’re interested in solving their problems—not just making a sale. Product knowledge. Storytelling.

Sales 52

Sales Social Media Gambling Start-ups 52

Intercom, Inc.

JULY 9, 2020

His is a fascinating story, which places him at the forefront of a discipline that has emerged within his own career span. In a crowded category , it can be tough to make an SEO impact. And I’m a writer of a newsletter called Tech Bound, in which I hone in on marketing strategies and customer acquisition.

Engineering 199

Engineering Start-ups E-commerce B2C 199

Intercom, Inc.

JANUARY 31, 2019

As part of the process, we’ve spent a lot of time reviewing who we should be selling to these days, and how we should be selling to these customers. Emergence Capital Growth partner Doug Landis on telling a story that sells. Steli Efti on understanding your customers. That makes it very hard to focus and prioritize.

Sales 165

Sales Start-ups CRM Engineering 165

ProProfs

MARCH 30, 2022

You can’t buy engagement; you have to build engagement ~ Tara-Nicholle Nelson, Business Coach. Building audience engagement requires effort, but it’s like a secret sauce that makes your target audience want more. 25% increase in customer loyalty. 25% increase in customer loyalty. Feature Comparison Table.

Gaming 52

Gaming Social Media Start-ups Entertainment 52

Zendesk

JUNE 15, 2023

As the face of an organization, customer service is a critical component of any business. With customer expectations constantly evolving, the role of customer service professionals has become increasingly complex, requiring a unique set of skills, knowledge, and expertise. Leverage experience by pulling from your education.

Customer Service 52

Customer Service Hospitality Hospitality Education 52

Intercom, Inc.

MARCH 24, 2021

Some 80% of customers are more likely to do business with a company that offers a personal experience. No one wins when your team is stuck running up an endless ticketing treadmill – especially not your customers! Keeping pace with a constant flow of support tickets means all of your customers will have to wait longer for a response.

Start-ups 165

Start-ups Customer Expectations Customer Loyalty Engineering 165

Intercom

MAY 19, 2022

For the last couple of years, the pandemic has forced organizations to adapt and make changes in how they grow, provide support, and retain customers around the world. With the 2022 Customer Service Quality Benchmark Report , we wanted to look deeper than individual metrics. Declan Ivory , VP of Customer Support at Intercom.

Customer Service 52

Customer Service Start-ups ML Engineering 52

Comm100

MAY 14, 2018

It costs 21% of an employee’s salary to replace them , meaning a high bounce rate can be detrimental to the company’s progress. comments on the data from a study of 19,700 post-exit employee interviews that confirmed non-pay related issues are more prominent for exiting employees. Recognition and Listening.

Outlook 40

Outlook Customer Service Technology Technology 40

ProProfs

NOVEMBER 9, 2021

Learning delivered through mobile devices offers enhanced engagement, increases the shelf life of training, and is unlikely to become obsolete. What’s more, it makes instruction-learner interactions more personalized. Not only that, it enables learners to engage in learning regardless of the circumstances. Let’s dive in.

Compliance 52

Compliance Education Start-ups Gaming 52

Zendesk

MARCH 10, 2021

A shift toward digital customer engagement was already underway before COVID-19, and it’s only been accelerated by pandemic challenges. We also know based on the Customer Experience Trends Report 2021 that 65 percent of customers want to buy from companies that offer quick and easy online transactions. Easy interactions.

Social Media 52

Social Media Customer Satisfaction Customer Service Start-ups 52

Customer Bliss

JUNE 13, 2017

Drew Neisser , who has interviewed over 200 CMOs, and I discuss the evolving role of the CMO, and the expanding “Hybrid CMO” taking on operational responsibility and expanding to influence the overall customer experience. It’s called “Your Life, Your Story” and you can also view some of the assets on YouTube.

Social Media 66

Social Media Direct Marketing Technology Technology 66