Totango

MAY 27, 2022

Product-led growth (PLG) has emerged as one of the best strategies for selling SaaS software. It lets your product do the talking, departing from a sales-led growth strategy that depends on a conventional sales pitch. In this blog, we’ll cover the essentials of product-led growth. What Is Product-led Growth (PLG)?

Customer Acquisition 120

Customer Acquisition Customer Retention Sales Technology 120

Fonolo

SEPTEMBER 28, 2022

The value is in the timing—customers will give the most accurate accounts of their service experiences shortly after they’ve happened. The surveys give contact centers valuable insight into agent performance, customer experience, and other factors that can inform CX strategy. Product satisfaction. Customer experience.

Net Promoter Score 138

Net Promoter Score Contact Center Healthcare Customer Satisfaction 138

Lumoa

JANUARY 8, 2024

AI tools are changing the way we analyze customer feedback. This is where stepping up to a text analysis software or a comprehensive customer experience platform becomes a big move for your business. It’s also about finding a tool that meshes with your business’s heartbeat – your KPIs, budget, and data processing goals.

Sentiment Analysis 157

Sentiment Analysis Text Analytics Machine Learning ML 157

Intercom, Inc.

DECEMBER 6, 2022

Whether we’re creating tools that improve personalization or strengthening our privacy and security, Intercom has always been committed to bringing a personal touch to every change we make to our product. This is the ninth post in a series exploring our product principles. Why is this principle important to teams at Intercom?

Artificial Intelligence 129

Artificial Intelligence Customer Satisfaction Machine Learning Omnichannel 129

Inside Customer Service

JUNE 2, 2022

Executives worry whether a customer upset about a defective product will “unfairly” give the customer service team a low score on its post-transaction survey. A hammer is a good tool, but it's the wrong tool for the light bulb changing job. One, the survey itself becomes a bad experience for the customer.

Customer Service 147

Customer Service Customer Satisfaction Customer Survey Customer Experience 147

Fonolo

MAY 23, 2023

We’ll also highlight essential tools for a successful hyper-personalization strategy. Hyper-personalization in the contact center is a customer experience strategy that uses advanced technologies and data analytics to deliver tailored interactions. It enables a more precise and relevant customer experience.

Contact Center 106

Contact Center Machine Learning Social Media Artificial Intelligence 106

Lumoa

JANUARY 15, 2024

When customers shop in physical stores, they might have several questions about a product: Is it available in a different size? The scenario is now much the same for online customers who increasingly expect a seamless, personalized experience. They should be able to answer simple questions and guide customers to products.

Customer Experience 83

Customer Experience Artificial Intelligence Net Promoter Score Touchpoint 83

Totango

JUNE 3, 2022

Email: Hi [Customer name], Welcome to [Company Name]! I’m [CS Manager Name], and I am your dedicated Success Manager. As [Sales Rep Name] mentioned, I’ll be your main point of contact, and it’s my job to make sure you have everything you need to achieve your goals with our products. I’m always here to help!

Start-ups 108

Start-ups Sales Customer Satisfaction Customer Feedback 108

SurveySensum

MARCH 21, 2024

This can help you to know your customers deeply and plan and design product strategies accordingly. It is a surefire route to cracking the product-market fit! And the way to gather all this data and feedback – an efficient and hassle-free customer feedback tool. How to Create an Ideal Customer Persona?

Social Media 52

Social Media Retail Text Analytics Construction 52

SurveySensum

MARCH 8, 2024

Businesses have increasingly turned to chat support as a pivotal tool to engage with customers. 20% of customers will likely stop using a service or product due to slow response times via online chat. This efficiency contributes to an overall positive customer experience. Welcome to [Company Name] live chat support.

Customer Satisfaction 52

Customer Satisfaction Social Media Invoicing Start-ups 52

Totango

DECEMBER 22, 2022

ClieOne of the most basic principles of customer success is using your products and services to create advocates for your company/product/brand. An NPS is a measurement of customer loyalty that you can use to gauge how satisfied a customer is with your company’s products or services. Leave space for additional comments.

NPS 102

NPS Social Media Net Promoter Score Non-Profits 102

Beyond Philosophy

OCTOBER 26, 2023

Otherwise, you risk having a brand with a clever name and a fantastic logo and not much else. In other words, it’s just a tool. So, if we make our brand independent of our strategy, we leave a significant tool in the toolkit instead of using it to deliver value. Your brand is a tactic.

Social Media 88

Social Media Sports Start-ups Management Consulting 88

Logicalware

APRIL 17, 2024

The financial landscape is evolving, and with it, the expectations on financial services to deliver not just products, but value, understanding, and care to their clients. For contact centres operating within the financial services sector, this has marked a significant shift towards more consumer-centric operations.

Compliance 52

Compliance Finance CX Customer Service 52

TeamSupport

JULY 31, 2023

The benefits of the data collected here touches every other aspect of your business including hiring, product support, marketing strategy, and more. Where do they offer ongoing feedback, report issues regarding product use, ask general questions, or simply get help at the moment needed? Come See for Yourself!

Social Media 97

Social Media Customer Satisfaction Innovation Customer Service 97

Intercom, Inc.

SEPTEMBER 22, 2022

At Intercom, our mission has always been to make internet business personal – and we think the key to creating those personal connections between businesses and customers is to facilitate conversational experiences. Businesses can leverage these tools for every customer stage, from evaluation to conversion, to support and expansion.

Machine Learning 104

Machine Learning B2B Engineering Technology 104

Zendesk

SEPTEMBER 14, 2021

You’re trying to sell a new prospect on a product they know little or nothing about. Hi [PROSPECT NAME], this is David from [COMPANY NAME]. Prospect says yes, and you ask predefined qualifying questions so you know what aspects of your products and programs to present in your sales presentation ). How are you?

Sales 97

Sales Start-ups Engineering Sports 97

Intercom, Inc.

SEPTEMBER 9, 2022

In today’s episode of Intercom on Product, Paul Adams , our Chief Product Officer, and I sat down with Fergal Reid to talk about the recent buzz surrounding neural networks, how machine learning is powering businesses, and what we can expect from the technology in the next few years. AI has been quite overhyped in the past.

Machine Learning 249

Machine Learning ML Unstructured Data AI 249

Zendesk

AUGUST 22, 2023

Your business’s success depends on your ability to create a product or service that satisfies its target market, also known as product-market fit. In today’s highly competitive market, having a great product may not be enough. Businesses also need to deliver a great experience if they want to impress customers.

Net Promoter Score 52

Net Promoter Score Sports Social Media Finance 52

Intercom, Inc.

JULY 26, 2022

Depending on your goals, a “conversion” could be a number of desired actions, including completing a purchase, signing up for a newsletter, upgrading a service, submitting a form, or downloading an asset, to name a few. Conversion rate can also be used to uncover product issues or problems with the marketing strategy.

E-commerce 118

E-commerce B2B Sales 118

Uniphore

OCTOBER 7, 2021

supermarket chain Sainsbury’s received a letter from a three-year-old customer named Lily Robinson, advising them their “tiger bread” looked more like giraffe patterns than tiger stripes. The chain took the feedback on board, designed new labels to showcase Lily’s insight to her fellow customers and renamed the product “giraffe bread.”

Customer Service 113

Customer Service Artificial Intelligence AI Omnichannel 113

SurveySensum

JANUARY 18, 2024

This is where SMS automation comes in as a powerful tool to enhance your marketing efforts. In this article, we’ll explore seven innovative ways to supercharge your marketing strategy using SMS automation and enhance customer experience. They could deploy a targeted SMS promotion like, “Hello [Customer Name]!

Retail 52

Retail Customer Relationship Start-ups Customer Feedback 52

Zendesk

SEPTEMBER 20, 2023

Perhaps you have some knowledge about varietals and terroir, even know a few names of prominent vintners; even armed with that knowledge, it’s easy to freeze from indecision. That experience can be just as challenging online, which is why Wine.com places great value on delivering a stellar, personalized customer experience.

Customer Feedback 85

Customer Feedback Customer Loyalty Customer Experience 85

Zendesk

DECEMBER 14, 2023

Tom Eggemeier knows a thing or two about customer experience. “They knew everyone’s name, they anticipated what they needed.” ” But the right tools, the right strategy, and the right technological innovations solve for these problems. .

AI 69

AI Customer Service Retail Innovation 69

SurveySensum

JANUARY 11, 2024

It’s all about employee productivity. Why Employee Productivity Matters? Why Employee Productivity Matters? When your team is productive, they are not just working faster; they are working smarter. But boosting productivity isn’t always straightforward. It often starts with tools. Think about it.

Construction 52

Construction Social Media Start-ups Innovation 52

Hodusoft

MAY 26, 2022

Providing impeccable services through tech-driven software, HoduSoft has become one of the reputed names in the unified communication industry. We feel a sense of pride for having our name listed on the platform as one of the top-rated products,” said Kartik Khambhati, Co-founder & Chief Business Development Office at HoduSoft. .

Business Operations 98

Business Operations Contact Center Actionable Insights Innovation 98

Zendesk

FEBRUARY 23, 2024

A customer persona template is a tool businesses use to create a detailed description of their ideal customer based on market research and customer data. A customer journey map visually represents the various stages and customer touchpoints a buyer experiences when interacting with your business. What is a customer persona template?

Touchpoint 52

Touchpoint Social Media Customer Journey Map Sports 52

Zendesk

APRIL 13, 2023

Designing the best customer experiences and providing customer service is a day-in and day-out job. That’s because CX is a well-honed practice, and the more we practice the better we get — using all the tools at our service. and the nitty-gritty around how to provide it and refine the agent experience at the same time.

AI 98

AI CX Customer Service Customer Experience 98

Intercom, Inc.

JANUARY 25, 2022

Plus, there are the added benefits of taking away manual tasks, creating a more personalized experience for new contacts, and cutting down on customer acquisition costs. Our customers recognize the Intercom name and are reassured they will always get the right help.”. Why combine live chat and chatbot technology with your CRM?

Sales 216

Sales Artificial Intelligence CRM Customer Acquisition 216

TeamSupport

FEBRUARY 22, 2024

In today's fast-paced business environment, productivity is the name of the game. Businesses need to proactively manage their customer interactions, ensuring a seamless, satisfactory experience that fosters loyalty and encourages repeat business. But with TeamSupport, you gain full visibility into your customers' experiences.

Net Promoter Score 40

Net Promoter Score Omnichannel NPS Customer Satisfaction 40

Lumoa

FEBRUARY 9, 2023

The focus on enhancing customer experience has gained traction in recent years. As businesses recognize its value, the shift from a product-centered approach to a customer-centric one continues. Actionability is also, as we believe, one of the essential aspects of customer experience management. Listen to your customers.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Intercom, Inc.

MARCH 15, 2022

This is a huge wasted opportunity, as research shows that 80% of consumers are more likely to make a purchase when brands offer personalized experiences. Many (85%) believe that personalization should be a bigger priority in their organizations right now, with 89% wanting to use personalization because it improves the customer experience.

Start-ups 129

Start-ups Customer Relationship Customer Expectations Sales 129

Intercom, Inc.

OCTOBER 21, 2020

The feelings customers take away from an experience with your company are far more important than any “response time” metric. To excel with a feature or product – create a best practice article. Experience your users’ struggles. Few companies take the time to anticipate and address the real frustrations customers experience.

Start-ups 211

Start-ups Sales Customer Experience 211

SurveySensum

MARCH 14, 2024

From the quality of your product to how easy it was to use, these surveys dig deep into what customers think. Customer satisfaction surveys gauge how satisfied customers are with your products, services, or overall interactions with the company. How would you rate the quality of the products you purchased?

Customer Satisfaction 52

Customer Satisfaction Text Analytics NPS Actionable Insights 52

Fonolo

APRIL 8, 2021

Operations, customer experience, and quality of training are also huge factors that should be considered by management. Once your agents are clear on their expectations, you need to arm them with tools and techniques so they can achieve their goals. This will not only improve your FCR, but your entire customer experience!

Contact Center 129

Contact Center Customer Satisfaction Technology Technology 129

Aquire

NOVEMBER 18, 2021

Customers love enjoying your products and services. But there is something very important that they expect from their beloved brands—an exceptional customer support experience. Companies spend millions of dollars every year just to make sure they provide unforgettable experiences to all their customers. WHITEPAPER.

Social Media 102

Social Media Start-ups Technology Technology 102

Intercom, Inc.

JUNE 22, 2020

In-app messaging allows marketers to engage users at just the right time, to facilitate onboarding, share product updates, offer support, or promote relevant offers. Chats and posts have many different use cases such as asking customers if they need help, announcing product updates, welcoming visitors, or onboarding new users.

Start-ups 235

Start-ups Gaming Education Customer Retention 235

Intercom, Inc.

JANUARY 24, 2023

At Intercom, we’ve reinvented different parts of our product many times over the years – most recently, our Messenger. This evolution always starts with one thing: a clear product vision. All products follow the same life cycle: development, growth, maturity, decline. Great companies reinvent products before reaching decline.

Start-ups 118

Start-ups ML Sales 118