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product-suite 
Hodusoft
MARCH 29, 2022
One of the most influential tech expos in India, the 29th Convergence India Expo 2022 provided a platform for tech giants to exhibit their innovative approach towards technology through their unique product line. We are elated knowing the impact of our UC products from our customers. Emerging Trends in Call Contact Center Market.
Hodusoft
APRIL 19, 2022
HoduSoft witnesses overwhelming response to UC product suite at CPCE 2022. Showcasing our UC products to all the partners in the event was a golden opportunity for us. We are delighted to know the impact of our UC products on our partners. Technology is evolving every minute, every second.
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How Retailers Are Transforming Customer Experiences with Data & AI
Turn Payments Into Personalization: Unlock the Value of Transaction Data
Hodusoft
JUNE 30, 2022
HoduSoft Creates a Buzz at the ITEXPO2022 with its Award-Winning Product Suite. HoduSoft participated in the global networking event showcasing its innovative UC products. ITEXPO was the tech event that led to numerous meaningful interactions making every day immensely productive for the exhibitors as well as visitors.
Customer Think
JANUARY 12, 2024
Agreement brings together trusted, industry-leading, enterprise-class solutions that deliver on organizations' technical documentation, training and compliance demands
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Customer Think
MARCH 14, 2023
Expanded Verisk data solutions power personalization and drive decisions, improving marketing ROI
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Customer Think
JULY 26, 2023
New funding led by Panache Ventures is set to bolster HumanFirst's team and enhance its LLM features, empowering AI-driven business insights
Customer Think
NOVEMBER 18, 2021
Latest CX Partnership Integration Enhances Brand Interactions, Builds on Company Momentum.
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Hodusoft
MARCH 15, 2024
Don't Settle for Less: Join our Webinar and Boost Your Revenue Game with Omnichannel CX Suite Magic! HoduSoft is coming-up with a webinar on “ How to Improve Your Business Revenue with Omnichannel CX Suite ”. HoduSoft’s Omnichannel CX Suite That Can Change Your Revenue Game Do you know?
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Hodusoft
MARCH 21, 2024
HoduSoft offers HoduCC- Omnichannel CX Suite, designed to enhance BPO operations. By leveraging innovative technology and tools, HoduSoft believes in offering advanced communication solutions to help businesses streamline their communication process and enhance overall productivity. Overview of The BPO Industry: How It Works?
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Hodusoft
FEBRUARY 6, 2024
HoduCC-Omnichannel CX Suite Today’s customers expect seamless, personalized, and consistent experiences across various communication channels. HoduCC Omnichannel CX suite is one of the flagship products of HoduSoft that meets the evolving demands of today’s businesses as well as customers.
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Totango
FEBRUARY 23, 2024
The elusive C-suite is a powerful and exciting place to be. According to research by SpencerStuart , CMOs have the highest turnover rate in the C-suite, remaining in the role for only 3.3 It’s a difficult level to reach and perhaps even more difficult to remain at – especially in the role of a Chief Marketing Officer (CMO).
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DMG Consulting
MARCH 27, 2024
As features are expanded and enriched, WFM suites are expected to continue to transition into open next-gen platforms that support large partner ecosystems and integrations with an increasing number of operating systems in and outside of contact centers.” The Report analyzes WFM market activity and provides 5-year projections.
Totango
FEBRUARY 23, 2024
Totango’s Chief Marketing Officer (CMO) Karen Budell recently joined an episode of the MarTech podcast to discuss the importance of the partnership between marketing and customer success and explain why Chief Customer Officers (CCOs) should have a seat next to CMOs at the C-suite table.
DMG Consulting
JANUARY 1, 2024
The Report explores how workforce engagement management (WEM) suites are transforming into next-gen platforms that support the increasingly complex and varied requirements of contact centers and all other customer-facing departments that leverage them to improve the customer experience (CX), employee experience (EX), and productivity.
Totango
SEPTEMBER 22, 2023
We partner with expert vendors across categories in order to support our vision that customer success requires superior alignment across the C-suite to drive business outcomes and customer value.” CS has the 360-vantage point to know where customers are engaging with products and where they’re struggling. Shawn White, Sr.
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Hodusoft
MARCH 22, 2024
Experience the Evolution: HoduSoft Showcasing HoduCC Omnichannel CX Suite at Enterprise Connect 2024 “Customer experience is one of the two core pillars of customer retention.” Ineffective call management: The strong call management features of HoduSoft’s CX solutions can optimize call handling processes and enhance productivity.
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Intercom, Inc.
JANUARY 17, 2023
Designing a product is a balancing act. . Opinionated by default and flexible under the hood means our solutions are easy to use out of the box, but can be customized to suit specific needs”. This balance between opinionated design and flexibility is crucial for creating products that are both functional and appealing to users. .
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Totango
JANUARY 22, 2024
Customer success will be the C-suite partner for growth The current enterprise B2B environment is marked by fierce competition, complex stakeholders, and an urgency to demonstrate end-to-end value to both customers and the business. Retention is the new acquisition.
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TeamSupport
APRIL 23, 2024
With a comprehensive suite of tools and technology designed to streamline workflows, support teams are empowered to take on tickets more efficiently. This directs them to the most appropriate team, ensuring quick response times and productive solutions. Take a product tour or book a demo with us today.
Totango
NOVEMBER 10, 2023
As a leader in customer success, who’s your friend in the C-suite? Broker strong C-suite partners (especially with the CFO) Here’s the reality: growth is hard; acquisition is expensive; retention is a cross-functional effort. Is the customer journey mapping exercise a worthwhile effort? We hope so! At Totango Live!
TeamSupport
MARCH 7, 2024
With the right tools, you can track changes in customer satisfaction or upsell opportunities, and perform deep analysis on ticket type and severity, resolution time, and product usage. The customer intelligence dashboard in TeamSupport offers customizable reporting options to suit the needs of your business.
TeamSupport
MARCH 7, 2024
With the right tools, you can track changes in customer satisfaction or upsell opportunities, and perform deep analysis on ticket type and severity, resolution time, and product usage. The customer intelligence dashboard in TeamSupport offers customizable reporting options to suit the needs of your business.
Totango
NOVEMBER 8, 2023
Enterprise businesses can now use their critical product usage data from Pendo and Mixpanel in their Totango experience to design optimal customer journeys, improving product adoption and customer retention. It offers powerful real-time charts and visualizations of how users interact with digital products. What is Pendo?
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ClearAction
MAY 25, 2023
Mistake-proof processes and policies: making them seamless contributes to employees’ ease of work and productivity, too. When you free-up customers from prevalent pebbles, they are more productive in their business and life, and they engage more with you in numerous ways.
Totango
MAY 17, 2023
Last week at the TSIA World: Interact conference in Orlando, I spent time talking with several sales and CS leaders about the opportunity we have to lean into our C-suite partnerships and take the reins on defining the next generation of growth for our organizations. 31% of CS teams also reported spending up to half of their time with sales.
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Hodusoft
SEPTEMBER 23, 2021
As a growing Indian IT company, HoduSoft aspires to create the best software experience for its clients to achieve greater success from every HoduSoft product. . HoduSoft product suite. The HoduSoft product suite comprises cutting-edge technology software for businesses of all sizes. We are what we repeatedly do.
Zonka Feedback
OCTOBER 16, 2023
From being a single-product survey company for academic market research, Qualtrics transformed itself into a multi-suite organization empowering businesses to create exceptional experiences.
Shep Hyken
MARCH 9, 2022
I’ve been asked many times how to get the C-suite to invest in customer service. The C-suite loves numbers. Prove that spending $100 will make the company $200, and you just may capture the attention of a decision-maker in the C-suite. . New Software Makes Customer Service Department More Productive While Saving Money .
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Intercom, Inc.
JANUARY 25, 2023
Every SaaS business faces the same challenge: how to get new customers to realize the value their product can deliver, as quickly as possible. With that in mind, simple, effective onboarding is a must-have within any product, and a crucial element of customer adoption and retention. We knew we could do better.
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Sprinklr
OCTOBER 20, 2021
You must quickly understand what customers are saying, delight customers with new products and personal experiences, and proactively detect and solve problems. Social suites platforms are designed just for this purpose. But, not all social suites are the same. Integrate ratings and reviews with the rest of your social suite.
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Beyond Philosophy
MAY 6, 2023
” Often when customers feel this way about your product, service, or experience, they will recommend it to their friends and family—which is an excellent indication of engagement. To learn more about Beyond Philosophy’s Suite of Services Click here. Connect with Colin on LinkedIn HERE. Follow Colin on Twitter HERE.
Qmatic
JULY 28, 2021
Employees need training to effectively use tools at work, and so, it’s become increasingly common to find product suppliers offer eLearning courses to help customers and their employees use products to their full potential.
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Beyond Philosophy
DECEMBER 8, 2023
Loyal customers intentionally choose your product or service because they have a genuine emotional connection with your brand. It’s a decision made almost unconsciously, and individuals might struggle to explain why they chose your product. Click here to learn more about Beyond Philosophy’s Suite of Services.
Intercom
MARCH 21, 2024
But it’s worth putting effort into filling in content gaps and updating your content when you launch new products and services. At Intercom, when we moved from Resolution Bot (which is our old chatbot product) to Fin , our industry-leading AI chatbot, resolution rates skyrocketed.
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Hodusoft
OCTOBER 1, 2022
HoduSoft, India-based Unified Communications products maker, announced its collaboration with ITWerks Pte Ltd, a global provider of end-to-end software and cloud technology solutions. Its comprehensive product suite empowers businesses of all sizes to deploy effective solutions to deliver a seamless customer experience.
Customer Experience Matrix
JANUARY 27, 2021
It’s easy (and correct) to see these deals as efforts to assemble comprehensive marketing suites. This type of CDP provides the biggest headstart towards building a marketing suite. But Twilio isn’t looking to build a marketing suite; their core business is call centers and (after buying SendGrid) email messaging.
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Intercom, Inc.
JULY 5, 2022
This is the second post in a series exploring our product principles. Our Chief Product Officer Paul Adams introduced me to the idea of creating systems, not destinations. For example, here’s a system design diagram that we used to design our Articles product. Increase efficiency with modular system.
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Intercom, Inc.
JANUARY 24, 2023
At Intercom, we’ve reinvented different parts of our product many times over the years – most recently, our Messenger. This evolution always starts with one thing: a clear product vision. All products follow the same life cycle: development, growth, maturity, decline. Great companies reinvent products before reaching decline.
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Totango
MAY 17, 2022
Below is a more detailed CRM comparison of these providers, including what makes each provider distinctive and what types of businesses and business applications they’re best suited for. Business software provider Zoho offers a CRM app as one of their core product lines. Zoho CRM is suitable for businesses of all sizes. HubSpot CRM.
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Hodusoft
MAY 26, 2022
We feel a sense of pride for having our name listed on the platform as one of the top-rated products,” said Kartik Khambhati, Co-founder & Chief Business Development Office at HoduSoft. . Once again, Software Advice has recognized HoduCC, a product from the HoduSoft suite as a FrontRunner in the top auto dialer software category.
DMG Consulting
MAY 8, 2023
ARTIFICIAL INTELLIGENCE MAKES A DIFFERENCE Artificial intelligence has found its way into all of the applications that comprise WFO/ WEM suites, greatly enhancing the capabilities of these solutions. AI has gone from a system add-on to a foundational component of many applications in a WEM suite.
Zendesk
FEBRUARY 25, 2022
With actionable insights, businesses can be more agile and respond faster to customer needs — generating better service and creating better products along the way. We’ll continue developing products that enable our customers to listen, understand and then improve every interaction along their customer’s journey.
Hodusoft
JUNE 30, 2022
HoduSoft, one of the prominent names as UC product manufacturer, participated in the event guiding the audience on their diverse product suite on Unified Communications. We were thrilled to get the opportunity to sponsor and showcase our products at the most-awaited customer contact event, CCW 2022.
Fonolo
APRIL 18, 2023
Look for specialized software like Fonolo’s suite of robust call-back solutions , including Web Call-Backs and Conversation Scheduling. And automation tools make sure these interactions are productive and personalized. All software should: Deploy quickly and scale easily. Integrate seamlessly with existing software.
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