Customer Service Life

DECEMBER 20, 2023

As much as I’d love to wave my hand to implement new features on the spot, it’s not always possible. Feature Requests – When customers want our product to do something it wasn’t designed to do. I aim to review the feature request tickets at least once a month to understand what customers are asking for.

Contact Center 83

Contact Center Engineering Customer Service Sales 83

Intercom, Inc.

AUGUST 27, 2020

Take Caterpillar , the world’s largest construction equipment manufacturer, that has been selling tractors, engines, and other machinery for nearly 100 years. Yet, they too know selling just their equipment is no longer enough. Companies don’t just want to take their old product and sell it on a subscription instead of a license.

Customer Relationship 211

Customer Relationship Sports Construction Manufacturing 211

SurveySensum

MARCH 21, 2024

An automotive company is looking to sell its SUVs to an audience that predominantly buys Sedan cars. If your customers are looking for Sedan cars and you are selling them SUVs then of course they won’t buy from you! They need to sell to an audience that fits their buyer profile! Well, this is bound to happen!

Social Media 52

Social Media Retail Text Analytics Construction 52

Zendesk

SEPTEMBER 29, 2021

According to Marketing Metrics , you are 14 times more likely to sell to an existing customer than you are to attract a new one. Essentially, you are convincing them to buy a similar product at a higher price tag, either because it is better quality or it includes some additional features, licenses, or related products.

CRM 93

CRM Sales Customer Relationship Management Customer Retention 93

Zendesk

MAY 27, 2022

Dotdigital (Sell) is a customer engagement platform that helps digital marketers and developers deliver communications across the customer journey. The Zendesk Sell integration enables you to create targeted marketing and customer engagement opportunities in Dotdigital with your Zendesk Sell account data. Dotdigital.

E-commerce 96

E-commerce Social Media Technology Technology 96

Totango

DECEMBER 20, 2023

Our high rating in the usability index is a testament to the user-friendly interface and comprehensive features of Totango. All the while galvanizing internal collaboration across accounts and facilitating upsell/cross-sell opportunity and execution to grow our book of business.

Business Operations 108

Business Operations Customer Satisfaction Sales Customer Service 108

Zendesk

MARCH 31, 2023

Featuring built-in artificial intelligence and context-mapped suggestions, Shelf’s Answer Assist guides agents through customer conversations. involve.me (Sell) is an online no-code builder for interactive content elements such as quizzes, forms (including payment forms), surveys, calculators, and funnels. Connecting involve.me

Artificial Intelligence 94

Artificial Intelligence Machine Learning Compliance Contact Center 94

Inside Customer Service

DECEMBER 2, 2021

Employees at Armstrong Garden Centers have incredible knowledge about the plants they sell in part because they're planting those same plants in their own gardens. Check out this video featuring my friend, Jamie. A recent feature in Inc. There's not an ounce of insincerity when an employee gushes about a new style.

Retail 260

Retail Social Media Finance Sales 260

Intercom, Inc.

NOVEMBER 19, 2018

For salespeople, your sales pitch is crucial – above all else, it must be crystal clear what you’re trying to sell and what the value is to your prospective customer. With a product as powerful as Intercom, for instance, which caters to sales, marketing and support teams, it’s not enough to simply rely on a feature list to sell the value.

Sales 180

Sales Start-ups B2B 180

Beyond Philosophy

APRIL 18, 2024

They have a feature called Spotify Wrapped, which reveals your listening behavior for the past year. I like both features a lot and neither feels creepy. By contrast, personalization doesn’t work when you collect all this data only to use it to sell more stuff to people.

Technology 78

Technology Technology Business Operations Customer Relationship 78

Fonolo

APRIL 6, 2021

This technique is a great way to sell products to customers without sounding too ‘salesy’, and it is the cornerstone of a well-architected customer service approach. The “FAB” formula , which stands for “Features, Advantages and Benefits” helps your associates to easily remember how to present each product to customers.

Retail 126

Retail Customer Service Sales Contact Center 126

Hodusoft

APRIL 24, 2024

Additionally, advancements in digital networking standards have led to the introduction of Primary Rate Interface (PRI) ISDN, which offers higher capacity and more advanced features than Basic Rate Interface (BRI) ISDN. Security ISDN offers a wide range of security features, such as encryption and authentication.

Start-ups 52

Start-ups Technology Technology Gaming 52

Zendesk

APRIL 21, 2022

A common issue in the sales industry is that some salespeople fixate on selling their product or service without considering if it will actually help the customer. Solution selling is a decades-old sales methodology that involves a more empathetic approach to sales. What is solution selling? Solution selling vs. product selling.

Sales 98

Sales CRM Data Entry B2B 98

Beyond Philosophy

JUNE 15, 2023

These include: Focus on emotional benefits and value to your customers, not just on product features. Rule #1: Focus on emotional benefits and value to your customers, not just on product features. For me, a brand is a construct in my mind, not the products and their features. It’s not that the features don’t matter.

Construction 145

Construction Customer Relationship Customer Experience 145

Zendesk

MAY 23, 2022

As a result, companies are now shifting toward personal selling. Value selling is the sales methodology of the future. In this article, we’ll review what value selling is, the different types of value selling frameworks, and how your team can make the most out of their value selling strategies.

Sales 98

Sales CRM Start-ups Customer Service 98

Intercom, Inc.

JULY 26, 2022

If a customer buys from a company that simply sells a product or service then walks away and waits for customer to reach out when they need support, that customer might be inclined to switch to a competitor. That’s an example of customer success. Customer success is important because it adds value to the brand-customer relationship.

B2B 129

B2B B2C Education Customer Retention 129

Totango

AUGUST 3, 2021

A freemium strategy is one of the best ways to sell a SaaS product. Mistake #1: Not Unlocking Enough Features to Showcase Product Value. If you don’t unlock enough features in your freemium version, this can dilute the value customers experience from your product. This can stem from concern over giving away too much for free.

Sales 118

Sales Social Media Engineering Technology 118

Zendesk

OCTOBER 12, 2021

Key features of a CRM system. The surge in virtual selling brought on by the pandemic has encouraged even more widespread usage. Key features of a CRM system. However, there are certain features that are table stakes for any comprehensive CRM tool. Like we said—we’re a long way from the Rolodex and post-it note.

CRM 98

CRM Outlook Sales Social Media 98

Intercom, Inc.

MARCH 21, 2018

People don’t typically discover and buy a product just because of its features. For decades software was sold using feature-based marketing: start with what the company wants to sell, and then tell people why they need it. Features can often connect the dots and put a story into a greater context. Simon Sinek.

Start-ups 223

Start-ups Customer Satisfaction B2B Technology 223

Zendesk

MAY 11, 2022

We’re proud to announce new, enhanced features in Zendesk Sell including advanced sales analytics, custom objects, and sales engagement tools (formerly Reach) that empower sales teams to accelerate revenue—all available as one solution. Finally, Sell now includes sales engagement tools for prospecting, enrichment, and sequences.

Innovation 52

Innovation Sales Actionable Insights CRM 52

Intercom, Inc.

JULY 9, 2018

Before Sales Enablement became an official function, our sales team didn’t have a way to learn about features before they were shipped. Today our sales enablement team acts as a filter for the massive streams of information that accompany launches and distills it to what reps need to know to sell the new feature effectively.

Sales 154

Sales Start-ups 154

Zendesk

AUGUST 30, 2021

Setmore for Sell. Setmore for Sell (Sell) enables you to book appointments on behalf of your customers from the admin calendar right inside your Zendesk Sell account. The Zendesk app displays results in the lead, company, person and deal sidebars in Zendesk Sell or in the Zendesk Chat sidebar.

Invoicing 98

Invoicing AI Start-ups Engineering 98

Zendesk

OCTOBER 29, 2021

Five9 Cloud Contact Center for Sell. Five9 Cloud Contact Center (Sell) is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide. Lodago (Sell) is software that makes appointment scheduling easy.

E-commerce 98

E-commerce Contact Center Artificial Intelligence Invoicing 98

Sprinklr

AUGUST 12, 2021

However, despite these challenges, it’s more important than ever to invest in social selling strategies to help your financial advisors engage customers across these digital channels. Long relegated to the sidelines, social selling — also known as social media selling — is now gaining widespread favor as brands realize its enormous potential.

Social Media 111

Social Media Education Sales Compliance 111

Intercom, Inc.

MAY 7, 2020

To dive deeper into the rapid, sweeping changes to the way we sell, we spoke to five businesspeople – from the worlds of both tech and brick-and-mortar – who are thinking creatively about how retail can survive the “new normal.” Steli Efti , CEO of Close.com and SaaS sales guru, on selling in a pandemic.

Sales 210

Sales Retail Government CRM 210

Intercom, Inc.

FEBRUARY 6, 2019

Yet, as we’ve grown, we’re having to evolve our approach to deal with new challenges: We’re shipping more than ever – both smaller updates and big, high-impact features and products. The aim is to focus more on the business impact of a new feature or product, so you have a better idea of the return on any resources put into marketing it.

Start-ups 170

Start-ups Social Media Sales Innovation 170

Customer Think

NOVEMBER 22, 2022

Selling is about creating value… Well, yeah, … but we have differing views of value, which often focuses on us and not the value customers need… To most sellers, it’s fitting the customer’s budget and winning because we might have a few more features than the alternatives, or are cheaper.

Customer Loyalty 75

Customer Loyalty Sales 75

Zendesk

AUGUST 24, 2022

But that level of personal investment doesn’t always make sense—plus, transactional selling continues to be the most common way to make a sale. This isn’t hard to believe when you consider that 50 percent of your prospects aren’t going to be a good fit for what you’re selling. What is transactional selling?

Sales 89

Sales CRM Start-ups B2B 89

Intercom, Inc.

JANUARY 28, 2019

Without these things, the relationship retreats to the magnetic stereotypes of both industries: Product teams think sales teams will do, say and sell anything to make money, while sales teams think product teams will build anything cool except things that actually make money. It’s not a good place to be. Ingredients for success.

Sales 193

Sales CRM Innovation 193

The DiJulius Group

AUGUST 19, 2020

1. Feature Article You Will Never Out-Sell High Customer Attrition By John DiJulius, Chief Revolution Officer There is only one thing that I care more about professionally than customer experience and that is the return on experience (ROX). Read Full Article.

Customer Experience 93

Customer Experience 93

Zendesk

SEPTEMBER 19, 2023

Have a conversation instead of trying to sell This may not come as a surprise, but talking to your customers goes a long way. Having a conversation with prospects and customers not only ensures that you’re building the right product or service with the right features, but also affirms that there is a need for your offerings.

Net Promoter Score 91

Net Promoter Score NPS Social Media B2B 91

Zendesk

FEBRUARY 21, 2024

No longer are they just selling products or services—they’re building relationships and selling a great customer experience. Inside sales is the process of selling remotely over various communication channels, like phone , email , messaging , or social media.

Sales 52

Sales Social Media CRM B2B 52

CommBox

FEBRUARY 9, 2022

Every business’ survival lies in successful sales at a large scale, but selling your products and services is no easy task. Using efficient tools is critical to engage with customers wherever they are and sell across channels 24/7. . Selling your product and services requires effective communication through every channel and platform.

Sales 98

Sales Omnichannel CRM Finance 98

Zendesk

MAY 19, 2022

Many B2B companies sell to individual customers, too, but they often have separate departments for both, as B2B sales are more complex with a longer sales process. Account-based selling. Account-based selling is a sales strategy where the entire company focuses on converting a few high-value leads rather than casting a broad net.

Sales 98

Sales Non-Profits B2C CRM 98

Steven Van Belleghem

SEPTEMBER 13, 2023

Their perfectly designed hi-tech shops feature personal consultation services – given by “Nike store athletes” – and even a “Dynamic Fit Zone”, where customers can test their shoes in a real-world environment, on treadmills or relaxing in the space.

Sports 117

Sports CX Artificial Intelligence Innovation 117

ClientSuccess

DECEMBER 19, 2022

This playbook should include information on how to introduce the product/service, educate customers on key features, set expectations around timelines and communication, and develop action plans to ensure a successful onboarding process.

Education 72

Education Customer Relationship Sales Customer Service 72

Intercom, Inc.

MARCH 26, 2018

If you develop and ship new features as often as we do, it’s vital that your articles help your customers keep up with the changes. Depending on how often your product teams ship new features, you might have to be comfortable with a certain level of out-of-date material while you focus on the most important changes.

Education 190

Education Start-ups 190