Zonka Feedback

MAY 19, 2023

Creating a positive and seamless Customer Onboarding Experience is crucial for making a lasting first impression, promoting customer loyalty, and establishing a strong brand presence. Congratulations on acquiring a new customer in today's competitive market! Fuel Business Growth with Customer Feedback ?

Touchpoint 52

Touchpoint Education Business Growth Customer Loyalty 52

Zonka Feedback

MAY 19, 2023

Creating a positive and seamless Customer Onboarding Experience is crucial for making a lasting first impression, promoting customer loyalty, and establishing a strong brand presence. Congratulations on acquiring a new customer in today's competitive market! Fuel Business Growth with Customer Feedback ?

Touchpoint 52

Touchpoint Education Business Growth Customer Loyalty 52

Callminer

OCTOBER 11, 2018

Read on to learn what our experts had to say about the call center metrics you might be overlooking and how you can better leverage them. Kaye Chapman is the Learning & Development Manager at Comm100 , a global provider of AI-powered digital customer conversation software. Kaye Chapman @kayejchapman.

Contact Center 561

Contact Center Non-Profits Compliance Start-ups 561

Fonolo

SEPTEMBER 21, 2023

Don’t fret — the simple suggestions and methods discussed in this guide will get you started. With some hard work, consistency, and great tools, your team will soon reach new heights of operational efficiency! The customer service industry is evolving and hasn’t looked back. Ready to level up your contact center team?

Net Promoter Score 87

Net Promoter Score Contact Center Scorecard Construction 87

SurveySensum

JANUARY 11, 2024

Have you ever wondered why some businesses just seem to ‘get it right’ when it comes to customer satisfaction ? It’s like they have a secret recipe for making customers happy. That secret ingredient is often right before us; we just don’t see its worth. Well, guess what? Yes, you read it right.

Construction 52

Construction Social Media Start-ups Innovation 52

Beyond Philosophy

AUGUST 10, 2020

How to Make Your Experience Easy and Gain Growth. I hear things like this when I go into an organization: “We want to delight customers at every moment of contact.” Keeping it as easy as possible for customers to get it done is a direct path to gain growth. Key Takeaways.

Government 128

Government CX Customer Experience 128

Beyond Philosophy

NOVEMBER 5, 2022

What if we told you that we know how you could develop a superpower? As champions of Customer Experience, we don’t need to tell you how crucial it is to get people to change. Influence and consensus building can help you get there, and our guest will tell you how.

Construction 88

Construction Management Consulting Customer Experience CX 88

Intercom, Inc.

DECEMBER 19, 2018

It has been a year of extraordinary growth at Intercom. Intercom, the product, continued to develop at a fast pace with hundreds of new features big and small – from an entirely reimagined Messenger to a thriving Intercom App Store to next generation chatbots, Custom Bots and Answer Bot. The best of the blog.

Engineering 150

Engineering Start-ups Gaming Sales 150

Steven Van Belleghem

MARCH 30, 2023

How has it become so popular in such a short time? This is pretty much the same approach of TikTok which drove its early growth via excessive marketing spend too. This is pretty much the same approach of TikTok which drove its early growth via excessive marketing spend too. So what is? Here’s that advert: 2.

E-commerce 104

E-commerce Customer Experience Social Media Gaming 104

Beyond Philosophy

OCTOBER 26, 2023

She’s always believed in a strong brand, but how can she plan what people take away from her brand? Before we get into that, I thought I would mention that Beard contacted us as part of our “I’m in a pickle! If you have a topic you would like to discuss with us, don’t hesitate to get in touch with us here.

Social Media 88

Social Media Sports Start-ups Management Consulting 88

TeamSupport

FEBRUARY 18, 2022

then chances are that your sales team is chasing new business. It’s a reasonable strategy – new business acquisitions means more revenue. But what if this new business is replacing churned customers and there is no net growth? It’s no secret that companies need to be customer-first in today’s business environment.

B2B 105

B2B Sales NPS Customer Service 105

Intercom, Inc.

MAY 20, 2019

I’ve been fortunate in that this has given me a valuable perspective on career growth for ICs. “Getting promoted is usually more nuanced than just nailing a series of discrete tasks” At product companies, career development for IC designers typically looks like becoming a senior and eventually a principal or staff designer. .

Engineering 223

Engineering Innovation AI 223

ECXO

APRIL 29, 2024

So, grab a cup of your favorite beverage and get comfortable as we embark on this exploration! So, grab a cup of your favorite beverage and get comfortable as we embark on this exploration! Let’s see… In the beginning, there was the customer. And the customer was king. Communication is the heart of customer experience.

CX 95

CX Innovation Technology Technology 95

Fonolo

SEPTEMBER 16, 2021

Studies have proven that tone of voice in customer service is even more important to a successful interaction than the specific words that are being said, and that an agent’s energy will translate to their customer even without face-to-face interaction. The Secret Sauce for Increasing Customer Happiness.

Customer Service 167

Customer Service Social Media Start-ups Technology 167

TeamSupport

FEBRUARY 18, 2022

then chances are that your sales team is chasing new business. It’s a reasonable strategy – new business acquisitions means more revenue. But what if this new business is replacing churned customers and there is no net growth? It’s no secret that companies need to be customer-first in today’s business environment.

B2B 98

B2B Sales NPS Customer Service 98

SurveySensum

MAY 2, 2024

In today’s customer-centric business environment, feedback isn’t just a bonus—it’s the lifeblood of success. From shaping product development to empowering employees, building trust, and boosting loyalty, a well-oiled closed feedback loop is the secret weapon that elevates customer experience to new heights.

Close the Loop 52

Close the Loop Customer Service Social Media Innovation 52

Lumoa

OCTOBER 20, 2022

It’s no secret that customer experience is key to a company’s success. But what may be surprising is that as businesses compete more and more for customers, customer experience is becoming the new competitive battleground. . A Good Customer Experience Builds Customer Advocacy.

Customer Experience 122

Customer Experience Customer Retention Customer Satisfaction Retail 122

SugarCRM

APRIL 23, 2024

On this episode of the Fuel Growth podcast series, my co-host Clint and I got to sit down with Jill Rowley , Strategy & GTM Advisor at Stage 2 Capital. You must ask yourself who is in your ideal customer’s inner circle. Jill went on to say, “Who does the customer already work with? Who do they trust? Who do they buy from?

B2B 29

B2B Sales Innovation Social Media 29

SugarCRM

APRIL 23, 2024

On this episode of the Fuel Growth podcast series, my co-host Clint and I got to sit down with Jill Rowley , Strategy & GTM Advisor at Stage 2 Capital. You must ask yourself who is in your ideal customer’s inner circle. Jill went on to say, “Who does the customer already work with? Who do they trust? Who do they buy from?

B2B 26

B2B Sales Innovation Social Media 26

Intercom, Inc.

JANUARY 8, 2019

I’ve been fortunate in that this has given me a valuable perspective on career growth for ICs. “Getting promoted is usually more nuanced than just nailing a series of discrete tasks” At product companies, growth for IC designers typically looks like becoming a senior and eventually a principal or staff designer.

Engineering 152

Engineering Innovation AI 152

Beyond Philosophy

APRIL 2, 2020

We could all learn a lot from how they approach business as usual to facilitate customer-driven growth. What we do want is to know how to facilitate customer-driven growth. Apple is an excellent example of how to do this. Apple gets those all the time for free. I am just kidding.

Retail 159

Retail Customer Experience Sales Technology 159

Intercom, Inc.

NOVEMBER 14, 2018

Much of what defines our most outstanding sales reps is their ability to deeply understand our prospects’ and customers’ business needs and speak directly to them. Much of what defines our most outstanding sales reps is their ability to deeply understand our prospects’ and customers’ business needs and speak directly to them.

Sales 188

Sales Start-ups Finance Gaming 188

Beyond Philosophy

MARCH 30, 2023

A sure way to fail in your efforts to reach your target customers is not to understand how things work where they are. How about that for getting to know your seatmate? Instead of explaining the chicken was finger-licking good, KFC in China was telling their Chinese customers to “eat your fingers off.”

Sports 78

Sports Management Consulting Customer Feedback Innovation 78

Intercom, Inc.

JUNE 11, 2018

They bring together critical information about your customer, your competitors and your strategy to nurture existing business in a simple document to ensure each customer is set up for success. It will guide your sales team towards growth opportunities, flag churn risks and defend against potential attacks from your competitors.

Sales 201

Sales Start-ups Customer Retention 201

SugarCRM

JANUARY 30, 2024

A recent McKinsey study of more over 5,000 companies that ‘outpace’ their peers in building scalable growth found three key similarities in how these firms use Go-to-Market (GTM) technology. GTM technology offers enterprises multiple development opportunities, personalized customer experiences, and drives growth.

Technology 26

Technology Technology Predictive Analytics CRM 26

Lumoa

FEBRUARY 9, 2023

The focus on enhancing customer experience has gained traction in recent years. As businesses recognize its value, the shift from a product-centered approach to a customer-centric one continues. Actionability is also, as we believe, one of the essential aspects of customer experience management. Listen to your customers.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Execs In The Know

APRIL 29, 2022

There have been many incorrect assumptions made about customer preferences as the world has grown a digital core; chief among them is that customers will no longer want human assistance with the brands they patronize. The problem was just that customers didn’t want to have to call (or email or chat) for every.

Start-ups 97

Start-ups Technology Technology Education 97

SugarCRM

JUNE 27, 2022

Rebecca believes that empowering employees is the key to growth. data-secret="dg56gX3k0S" frameborder="0" scrolling="no" width="500" height="281">. data-secret="8lyaGdqffT" frameborder="0" scrolling="no" width="500" height="281">. How Digital Transformation Fuels Company Growth.

Technology 48

Technology Technology Customer Experience 48

Beyond Philosophy

APRIL 21, 2021

How to Build UNBREAKABLE Relationships With Your Customers. They get stuck and lose momentum and the ability to respond to changes in the market. Over time that can result in a loss of relevancy to their customers and an inability to keep their customers. Key Ideas to Improve your Customer Experience.

CX Transformation 78

CX Transformation Management Consulting CX Customer Experience 78

SugarCRM

JANUARY 17, 2023

On this episode of the Fuel Growth podcast series, my co-host Clint and I got to sit down with ZINFI’s Chief Executive Officer, Sugata Sanyal. Sugata has a unique specialty in solving complex industry problems that create new business opportunities through channel ecosystems, which led him to found his company ZINFI in 2008.

Touchpoint 49

Touchpoint Social Media Sales Omnichannel 49

SugarCRM

MARCH 5, 2024

On this episode of the Fuel Growth podcast series, my co-host Clint and I got to sit down with Jim Ward , founder, and CEO of BrainSell , the growth enablement company helping other companies of all shapes and sizes across North America crush their goals with business consulting, and technology solutions since their founding in 1994.

Sales 26

Sales CRM Finance Innovation 26

SugarCRM

MARCH 5, 2024

On this episode of the Fuel Growth podcast series, my co-host Clint and I got to sit down with Jim Ward , founder, and CEO of BrainSell , the growth enablement company helping other companies of all shapes and sizes across North America crush their goals with business consulting, and technology solutions since their founding in 1994.

Sales 26

Sales CRM Finance Innovation 26

Zendesk

NOVEMBER 2, 2023

Many people can attest to cooking a nostalgic family recipe only to discover it isn’t quite how grandma used to make it, realizing later that it’s missing the secret ingredient—whether it’s a pinch of nutmeg, some lemon zest, or an extra can of cream of mushroom—that makes the dish so special. Why is workforce management important?

AI 52

AI Technology Technology Start-ups 52

Zendesk

SEPTEMBER 2, 2022

It’s no secret to early-stage founders: the startups funding landscape is different today than it was even a year ago. With funding harder to come by in a relatively less stable period for the global economy, venture capital firms are looking more carefully at startups before determining who gets the green light. A total of $8.40

Finance 52

Finance Outlook Customer Retention Government 52

SurveySensum

JANUARY 25, 2024

Their kind words about how much they liked our services got me thinking – could their happiness translate into more opportunities for me? We all know how powerful it is when someone spreads word-of-mouth about something. In this blog, I’ll share with you six simple tips on how to ask for a referral from a client.

NPS 52

NPS Customer Feedback Gaming Social Media 52

Lumoa

JANUARY 24, 2024

If you have, you must know how exhausting it can be to get help with the simplest of requests. I remember spending over 40 minutes trying to get change for a €20 bill in Paris until a kind stranger finally understood what I was asking for. Just like a hapless tourist, customers are eager to share details of their experience.

Text Analytics 83

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 83

SugarCRM

JANUARY 23, 2024

On this episode of the Fuel Growth podcast series, my co-host Lizzy and I got to sit down with Scott Hebert , Chief Revenue Officer of SYSPRO Americas. With over 25 years of experience in his profession, Scott brings in-depth experience on how to build a sales-led culture with successful sales strategies. Acknowledge that.

Sales 26

Sales CRM Construction Manufacturing 26