Lightico

JANUARY 19, 2022

was the first codified insurance policy, which prescribed that Babylonian ship merchants taking out loans on their shipments could pay a “loan forgiveness” fee to lenders in case of loss or theft at sea. Nominees can be any individual within the auto finance sector including lenders, consultants, influencers and service providers.

Innovation 98

Innovation Finance Education Start-ups 98

Hodusoft

MAY 17, 2021

For a bank, the customer call center plays a key role in the success of their business. For customers, fast, efficient service is not a comfort – it is a need. Worried customers put out all sorts of questions on loans, deferred payments, investment, mortgage etc to their customer service agents.

Contact Center 52

Contact Center CRM Sales Compliance 52

Steven Van Belleghem

SEPTEMBER 5, 2022

If you look at the evolution of work and human relations in business – with customers and employees – it has transitioned from people working with their hands to working with their brain to working from the heart. Usually, people opening up a fast food franchise like let’s say Kentucky Fried Chicken, already made their mark financially.

Customer Experience 128

Customer Experience Government CX 128

Steven Van Belleghem

SEPTEMBER 23, 2020

But when I talk to B2B companies about the matter, the response I receive more often than anything else something is along the lines of “We know Steven, but it’s a lot easier for B2C companies to focus on this experience than for us.” After that, everything is taken care of.

B2B 98

B2B Customer Experience Construction E-commerce 98

Zendesk

FEBRUARY 3, 2023

Customer experience (CX) in banking is how customers feel about every interaction with your financial service, at all stages of the customer lifecycle. Customers are eager for better online and mobile customer service Banks have typically been slow to digitally transform. What is customer experience in banking?

Net Promoter Score 52

Net Promoter Score Customer Experience Contact Center AI 52

Hodusoft

APRIL 17, 2024

Everything You Need to Know About Auto Attendant If you have ever dialed a business phone number, you must have been greeted by an automated system, which then gives you a series of options and routes you to the right agent and department. We appreciate your business, and a member of our team will be with you shortly.”

Real Estate 52

Real Estate Hospitality Hospitality Healthcare 52

Logicalware

AUGUST 12, 2021

GC Business Finance is an alternative finance provider that specialises in start-up loans for entrepreneurs. GC Business Finance processes around 700 debit card payments every month. We needed a solution that would enable us to work remotely, yet comply to the PCI DSS.”. The compliance challenge. A secure solution.

Finance 97

Finance Compliance E-commerce Government 97

SurveySensum

OCTOBER 17, 2023

‘Meet Sarah, a young entrepreneur with a promising business idea. She decided to seek financial assistance from an NBFC for her startup. And as her patience wore thin, she received an offer from the NBFC with high-interest rates and a meager loan. However, Sarah soon found herself entangled in a web of frustration.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

Steven Van Belleghem

OCTOBER 24, 2021

Most of us know that Amazon is deeply customer obsessed and does everything in its power to make the purchase process as well as the lives of customers better. The one thing that they have both understood exceedingly well, is that staying within the lines of your core business and industry is a thing of the past. Digital convenience.

E-commerce 109

E-commerce CX Healthcare Retail 109

Help Scout

AUGUST 17, 2021

We know cash rules everything around us, but there are plenty of rules around cash too, and that’s just one of the challenges to delivering great customer service in finance. Pain point #1: Financial regulations and privacy. There’s no shortage of rules and regulations in the financial industry.

Customer Service 80

Customer Service Finance Start-ups Sales 80

SurveySensum

MAY 19, 2023

More than often, customers are attracted to banks that value them and offer good service. This CX metric has the ability to gauge customer loyalty and predict business growth. Using NPS in banks, it can get to the heart of why customers would or wouldn’t recommend them to others. Let’s start with the simplest one.

NPS 52

NPS Net Promoter Score Customer Loyalty Close the Loop 52

Lightico

AUGUST 30, 2021

By now, many fintech services and Neobanks have established themselves in the market and risen up to take on traditional banks. They’ve done so smartly, recognizing gaping gaps in the service and experience that today’s customers have demanded for some time. How Traditional Banking Giants Got Caught Sleeping On Digital Transformation.

Contact Center 52

Contact Center Innovation Start-ups Technology 52

Lightico

AUGUST 26, 2021

Fintech services and Neobanks have been established for many years now and have risen up to take on traditional banks and they’ve done so smartly, recognizing wide and gaping gaps in the service and experience that today’s customers have demanded for some time. COVID’S Wake-Up Call Has Sparked “Bank-Tech”. Bank’s “tech” Test.

Contact Center 52

Contact Center Innovation Start-ups Technology 52

Execs In The Know

MARCH 22, 2023

We know the faster we can help a homeowner (or a sales rep) answer a question about their loan application, then the faster they’re able to start their sustainable home improvement project. It is encouraging to see the increasing number of companies that are proactively choosing to place the customers at the center of their business.

CX 52

CX Contact Center Start-ups Education 52

MattsenKumar

JUNE 6, 2021

All customer service centers have reported a dramatic increase in call volumes. Identifying call center technology trends and teaching them as a culture at your customer service centers can work in your favor. With facilities that allow them to get their Financial Independence journey started from home comfort, people are excited.

Technology 52

Technology Technology E-commerce Artificial Intelligence 52

Steven Van Belleghem

OCTOBER 20, 2020

“Travel company Ctrip, too, offers an incredible variety of services all in the one interface of their app”, explained Pascal. “It’s You can arrange your visa there, manage tax reductions and lots of other useful stuff.”. Pascal talked about how Ant Financial invests a lot of money and attention in inclusion.

Hospitality 98

Hospitality Hospitality E-commerce Government 98

Aquire

JULY 27, 2021

It has allowed customer service teams to offer faster and smoother support in a secure way. . Imagine that a customer has to fill out a form required for a financial product (e.g. a loan or other transaction). Here’s a useful checklist to evaluate cobrowsing solutions, including security features. Wondering how?

Technology 59

Technology Technology Customer Satisfaction Omnichannel 59

Fonolo

SEPTEMBER 11, 2018

Contemplating the eventual fate of humans in the customer service process leads to some spicy conversations. More broadly, it’s long been true that a focus on boosting self-service capabilities (with or without AI) is going to yield some reduction in agent need. We’ll talk about: How AI Can be Used to Create Better CX.

AI 89

AI Customer Service Contact Center Artificial Intelligence 89

Kerry Bodine

JUNE 5, 2019

If you’re trying to make a business case that your organization should focus its customer experience investments in post-sales support, then you’d want to create a journey map that compares that part of the end-to-end journey with other high-level phases. In the journey manager role synonymous with that of a customer success manager?

Real Estate 54

Real Estate Touchpoint Government Customer Feedback 54

PeopleMetrics

MARCH 1, 2017

Perhaps you promise “Financial peace of mind,” or “Making banking simple,” or to quote customer experience all-star Umpqua Bank: “Banking like you live.”. Offer financial seminars aimed for women. If your guiding principles are clear and purposeful, they'll create a worldview that makes decisions easier for your entire business.

Contact Center 61

Contact Center Customer Experience Customer Feedback Voice of the Customer 61

SurveySensum

MAY 20, 2020

It is based on your ability to change faster than your competition, customers, and business. The impact of COVID-19 has been felt by every small and big business and the marketing leaders need to rise above these disruptions and adapt to the New Normal that is evolving. Mark Sanborn. Running low on paper towels?

Social Media 52

Social Media Customer Experience Healthcare Non-Profits 52

Kerry Bodine

JUNE 5, 2019

If you’re trying to make a business case that your organization should focus its customer experience investments in post-sales support, then you’d want to create a journey map that compares that part of the end-to-end journey with other high-level phases. In the journey manager role synonymous with that of a customer success manager?

Real Estate 48

Real Estate Touchpoint Government Customer Feedback 48

Kerry Bodine

JUNE 5, 2019

If you’re trying to make a business case that your organization should focus its customer experience investments in post-sales support, then you’d want to create a journey map that compares that part of the end-to-end journey with other high-level phases. In the journey manager role synonymous with that of a customer success manager?

Real Estate 48

Real Estate Touchpoint Government Customer Feedback 48

Fonolo

SEPTEMBER 11, 2018

Contemplating the eventual fate of humans in the customer service process leads to some spicy conversations. More broadly, it’s long been true that a focus on boosting self-service capabilities (with or without AI) is going to yield some reduction in agent need. We’ll talk about: How AI Can be Used to Create Better CX.

AI 52

AI Customer Service Contact Center Artificial Intelligence 52

CX Journey

OCTOBER 4, 2016

As Peter states in the book: Being good to your own people is good business. I'm excited to share the details of our conversation, especially as we celebrate Customer Service Week and Customer Experience Day this week. Tangerine understands that people don't just want a mortgage/loan; they want to buy stuff. Let's dive in.

Innovation 75

Innovation Start-ups Finance Customer Experience 75

Intercom, Inc.

MAY 3, 2018

Rohini uses a “T-shirt” method for prioritization : categorizing problems into extra small, small, medium, large, and extra large – then assigning scores of one through five to help determine your focus. Can you give us a quick feel for your career to date, as well as what you’re doing today at Square? Iterating on process.

Invoicing 195

Invoicing Engineering Start-ups Customer Feedback 195

Taylor Reach Group

JUNE 13, 2017

2) Reactive: Omnipresent chat button that consumers can use to engage at any time. Proactive chat allows you to utilize customer intelligence, data and business rules to decide who and when to serve up the chat conversation – it allows for targeted messaging. Best practice chat companies are using customer data.

Contact Center 58

Contact Center Artificial Intelligence Legal AI 58

Intercom, Inc.

MARCH 4, 2021

And no one knows this better than Zanade Mann , founder and Managing Director of the Black Women’s Business Collective. She created this collective in 2020 out of a growing need to provide access and resources to Black and Afro-Latina women business owners who started experiencing difficulties in the wake of COVID-19. Hello everyone!

Start-ups 151

Start-ups Social Media Education Finance 151

Intercom, Inc.

JANUARY 9, 2020

This time around, he stopped by to give us an update on the school’s accomplishments since then, which includes graduating its very first cohort of students. An experience vision answers the question : “What will the experience of using our product or service be like some number of years in the future?”. Jon: Excellent.

Start-ups 165

Start-ups Sports Finance Education 165

Qualtrics

JUNE 26, 2020

These actions included remote working , online training and pandemic guidance, online social activities, shopping benefits, health support, family support, financial support and psychological support. Now, let us show you the findings and actions of Koç Holding in detail.

Sports 46

Sports Hospitality Hospitality Entertainment 46

Qualtrics

FEBRUARY 14, 2019

That might be down to my 20 years working agency-side with dozens of FMCG and financial services brands on their market research. And all of us have our own inherent biases and seek out data that supports our worldview. On challenges in the financial services world. On the role of data in CX.

CX 42

CX Retail Finance Contact Center 42

SurveySensum

SEPTEMBER 8, 2023

And by focusing on improving NPS scores with an efficient NPS software , businesses can prioritize strategies that lead to sustainable growth. Yet most businesses struggle to move beyond measuring their NPS. NPS drives revenue growth: In 2005, the London School of Economics conducted a study on customer advocacy as business growth.

NPS 52

NPS Social Media Customer Satisfaction Customer Loyalty 52

Comm100

MAY 1, 2018

Baby Boomers have accused Millennials of ruining classic industries such as the golf industry , the diamond industry , and even the movie business. Naming generations is a messy business. Service and goal oriented, Baby Boomers are as uncomfortable with conflict as Traditionalists.

Start-ups 41

Start-ups Social Media Education Technology 41

Intercom, Inc.

MARCH 5, 2020

Dee Reddy: Jasmine, thank you so much for joining us today on Inside Intercom. But before we dive into the amazing work that you’ve done here over the past year and a bit, can you give us a bit of background on yourself and how your career has unfolded to date? Jasmine: I want to put it on a business card.

Start-ups 129

Start-ups Engineering Education Healthcare 129