Inside Customer Service

NOVEMBER 3, 2022

The friendly, enthusiastic cashier picked us up with his infectious enthusiasm and suddenly we were smiling again. An employee had lost their home in a tornado, and employees banded together to raise money and find a place for him and his family to stay. It was a terrific example, but employees don't lose their homes every day.

Customer Service 207

Customer Service 207

CSAT.AI

JANUARY 25, 2023

There’s a lot of talk around the work from home and return to office debate. But does this debate apply to the contact center work from home model? The WFH and Hybrid Work Issue It’s true that the pandemic forced a hard work from home model on most businesses and their employees. Surveys have borne this out in the US.

Contact Center 96

Contact Center Sentiment Analysis AI CX 96

Intercom, Inc.

APRIL 8, 2020

Therefore, it’s incumbent on us to make sure Intercom is stable and robust at this time, and that we keep shipping new features. Surely at this time, going slower and adding situation-specific processes would keep us safer? Our customers are relying on Intercom more than ever, and often in a host of new and unforeseen ways.

Engineering 223

Engineering Start-ups 223

CX Accelerator

MARCH 9, 2020

And most of the time, those around us have no idea that we’re feeling so insecure. I didn’t know much about contact centers at the time, but I loved the idea of working from home, and the hiring manager impressed me. And when the headlines predict that one in four of us will lose our jobs this year, it’s unsettling.

Contact Center 182

Contact Center Social Media Start-ups CX 182

CX Accelerator

MARCH 9, 2020

And most of the time, those around us have no idea that we’re feeling so insecure. I didn’t know much about contact centers at the time, but I loved the idea of working from home, and the hiring manager impressed me. And when the headlines predict that one in four of us will lose our jobs this year, it’s unsettling.

Contact Center 182

Contact Center Social Media Start-ups CX 182

CX Accelerator

JULY 1, 2020

Business leaders will benefit from reflecting on how these changes – shutdowns, communication changes, and working from home – have impacted their relationships with their consumers and consider how this season has improved or harmed business continuity. Working from home (WFH) is the core of business continuity today.

Contact Center 266

Contact Center CX Technology Technology 266

Intercom, Inc.

APRIL 1, 2020

Part of what makes this moment feel so difficult is not just the anxiety we all feel around the virus and the fear of the economic damage it is doing, but also the way it has paused a lot of those activities that connect us as people. The exact number and their location are classified as a matter of national security, of course.

Government 201

Government Start-ups Sales Technology 201

Inside Customer Service

JUNE 3, 2021

The other tactic we use is to be easy to do business with. We try to make make having us as a customer advantageous for service providers. For example, we've started using a contractor to do small jobs, like fix our gate. So having us as a customer creates an advantage for the contractor. What we do next is up to us.

Transportation 231

Transportation Start-ups Customer Service Sales 231

Intercom, Inc.

MAY 7, 2020

“Home where the heart is,” as the saying goes. Last week, we took a look at how folks are unwinding after a hard day’s work at the (home) office. Kyum Kim , Co-founder and Head of US Operations for Blind, on what impact we’ll see in the jobs market. ” Selling from home vs. working from home.

Sales 210

Sales Retail Government CRM 210

Intercom, Inc.

JUNE 9, 2020

The past few weeks have shown us how important it is for all of us to deeply empathize with those around us. Weidick shared with us that the best leaders are those who make decisions quickly, with just enough information to take action. ” I’ve heard this twice today. Neil Webb (@neilmwebb) March 31, 2020.

B2B 197

B2B E-commerce Legal Customer Retention 197

Bill Quiseng

NOVEMBER 23, 2023

Today, for those of us in or from the United States, we celebrate Thanksgiving. Until then, I have been sequestered at home since being sidelined with a wheelchair. Print Happy Thanksgiving to everyone! So I want to take this opportunity to express my appreciation and gratitude for the many who helped me as I recover.

Customer Service 88

Customer Service 88

Intercom, Inc.

MARCH 16, 2020

Since March 5th we have been encouraging staff in our 5 offices globally (San Francisco, Dublin, Chicago, London and Sydney) to work from home, and the vast majority have been doing so. We extended this to a mandatory work from home policy on March 13th and this will remain in place until at least the end of day on Friday, April 10th.

160

160

Uniphore

JUNE 10, 2021

We’ve learned a lot during the past 12 months: what restaurants deliver, what six feet actually looks like, what makes up a “home office.” In our recent CCW Poll – Virtual Event, all respondents reported working from home throughout the pandemic, either entirely remotely or in some hybrid form. Make Legacy Tech Work Smarter.

Contact Center 246

Contact Center Outlook Gaming Education 246

Intercom, Inc.

JULY 5, 2022

This idea is not new and is used across a range of industries – from home construction to standard shipping containers – to increase efficiency and reduce costs. They were prefabricated and all the necessary parts to build the house were shipped to customers across the US. Back in 1908, Sears Roebuck and Co.

Start-ups 186

Start-ups Construction Manufacturing Retail 186

Inside Customer Service

MARCH 11, 2021

The pandemic shifted more agents to working at home. Those who were at home already likely had their lives disrupted in some other way. Logistically, that's more difficult if agents are working from home. This past year has been tough on contact center agents. Some contact centers endured unimaginable spikes in volume.

Contact Center 257

Contact Center Customer Feedback Gaming Customer Service 257

Taylor Reach Group

SEPTEMBER 3, 2021

Top performers, especially those who are remote, may feel they are not being properly compensated for their efforts and unduly punished for working from home. While in-office staff with the added skills required to work remotely will shun the work from home option, unwilling to accept the lower wage.

Contact Center 139

Contact Center Start-ups Technology Technology 139

Intercom, Inc.

MARCH 26, 2020

We encouraged our global staff to work from home starting March 5th and extended this to a mandatory work-from-home policy on March 13th. In addition to our temporary work-from-home policies, we suspended business travel and visitors to our offices beginning on March 5. We are dedicated to helping you and all of your customers.

Non-Profits 192

Non-Profits Hospitality Hospitality Engineering 192

Beyond Philosophy

OCTOBER 19, 2023

All of us have two ways of thinking about things. Sometimes, we use the fast and automatic Intuitive System and other times, we use the slow and deliberative Rational System. There are all kinds of different dichotomies within us. Now, most of us interact with a poster intuitively. We like it, or we don’t.

Sales 88

Sales Education Start-ups 88

Intercom, Inc.

APRIL 25, 2018

One of the most exciting concepts is the customizable home screen, the start screen you see when you open the Intercom Messenger on an app or website. Using apps, you can create tailored experiences for leads and customers when they open the Messenger. How we gave our Messenger a home. Let’s look at some examples.

Start-ups 215

Start-ups Sales 215

Beyond Philosophy

AUGUST 20, 2020

If you write the content on your computer at home, you have likely calmed down a bit, and your review reflects that. . Professor Melumad used tens of thousands of ad campaigns online on mobile and PC for her research. We rely on our phones to give us the ability to use it whenever and wherever we want.

Transportation 348

Transportation Technology Technology Social Media 348

VOZIQ

APRIL 15, 2024

This new intelligence is a great addition to our suite of tools that help us design initiatives to exceed our customers’ expectations and solidify our commitment to delivering top-quality pest control services for homes and businesses nationwide.

AI 52

AI Customer Loyalty Artificial Intelligence Machine Learning 52

Intercom, Inc.

APRIL 23, 2020

As the saying goes “home where the heart is” and for now, it’s where you’ll find the office and the school and the shops and concerts too. Will working from home become a more regular occurrence as companies weigh the pros and cons of remote employees? ” Wellness tips you can use.

Healthcare 197

Healthcare Start-ups Sales Technology 197

VOZIQ

DECEMBER 22, 2023

We believe our partnership will scale our loyalty initiatives and help us better serve our customers ”. About AMP Smart:                                         AMP Smart, a prominent residential security and smart home company in the US, specializes in smart home security services, devices, and solar solutions.

Customer Loyalty 52

Customer Loyalty AI Artificial Intelligence Machine Learning 52

Customer Think

JULY 31, 2021

E-commerce expert Alexander Graf outlines how retailers can find a way out of the Amazon jungle In late April this year, Amazon gave us a glimpse of how the pandemic has accelerated its earnings, reporting impressive quarterly sales of $108.5 It is clear that home-based working and buying has been […].

E-commerce 122

E-commerce Retail Sales 122

Intercom, Inc.

NOVEMBER 18, 2020

While the last nine months have taught us all a valuable lesson about trying to predict the future of retail (or, well, anything), Padelford believes that the changes we’re currently seeing in the retail industry are here to stay. Redefining retail. Retail as an industry knows how to survive and adapt.

Retail 239

Retail E-commerce Innovation Customer Expectations 239

Intercom, Inc.

JUNE 17, 2021

As vaccination efforts soar and lockdowns ease, people are slowly leaving home and getting back to the office. It’s been a while since, almost overnight, we had to pack our things and start working from home due to the COVID-19 pandemic. We have a really strong team behind us to help us design our workspaces.

Start-ups 207

Start-ups Construction Gaming Engineering 207

Beyond Philosophy

AUGUST 15, 2020

Did you also know you are more likely to tell me your email and or home address and your substance abuse history if I ask you on your mobile? After you get home, your emotions settle a bit, and your content output reflects that. Have the phones with us all the time because they are small when compared to a computer.

Data Mining 138

Data Mining CX Customer Experience Technology 138

Shep Hyken

FEBRUARY 2, 2022

I recently wrote an article about the little surprises that companies – and people – sometimes give us when we do business with them. The gentleman opening my door greeted me and then asked, “While you’re having dinner this evening, would you like us to wash your car?” . It was about keeping our home looking nice.

Touchpoint 112

Touchpoint Start-ups Customer Service Customer Experience 112

Beyond Philosophy

JANUARY 25, 2024

You might recall how I like to say, “None of us are as clever as all of us.” Justin shared how sports can teach us a lot about how to improve your Customer Experience. Here’s what he has to say: First, I am grateful that Justin took the time to share this with us. It is useful and important as an idea.

Sports 78

Sports Customer Experience Finance Invoicing 78

Intercom, Inc.

APRIL 24, 2018

This gave us great insight into the things people were trying to do, like booking meetings, getting on video calls, sharing announcements and helping customers sign up or make a purchase. The Home screen. There is also much more to come from us. A detailed look at our new Messenger. Messenger apps.

Start-ups 223

Start-ups Sales 223

Zendesk

APRIL 5, 2021

Now, about a year into living in a pandemic-struck world, many of us have settled into new routines. And Buffer found that 99 percent of employees would like to work from home, at least occasionally, for the rest of their career. Working from home is the workplace model of the present—and the foreseeable future.

Start-ups 98

Start-ups CRM 98

VOZIQ

NOVEMBER 28, 2023

Now, let us delve into a tangible success story highlighting the impact of XAI. To understand the complete action plan of how Brinks Home turned data into actions, join us on November 30th for a live webinar featuring Veronica Moturi, SVP of Customer Experience at Brinks Home.

Customer Retention 40

Customer Retention AI Gaming Contact Center 40

ECXO

OCTOBER 25, 2023

To ensure our network remains secure and genuine, particularly on LinkedIn, please add to your profile picture and details as a Member and connect with us here: [link] These will help you and us conjointly and we will appreciate it very much. Also, please consider adding us to your LinkedIn profile as a member.

CX 52

CX Education Innovation Customer Experience 52

Intercom, Inc.

OCTOBER 6, 2021

In April 2020, in a conversation with some teammates, we realized that several of us had separately been asking about starting a Latinx community at Intercom. Our early meetings were about agreeing on what made sense for us at that moment. Building community isn’t easy, and all of us on the team approached it differently.

Start-ups 118

Start-ups Education 118

DMG Consulting

MARCH 18, 2020

Here is the link to the US CDC site with information regarding this virus: [link]. The COVID-19 pandemic is front of mind for all of us, as it’s next to impossible to avoid hearing and reading about the Coronavirus and the impact of this disease on the stock markets and economies around the world.

Contact Center 100

Contact Center Legal Government Text Analytics 100

Fonolo

JANUARY 17, 2019

With seven decades under its belt, the company has much to teach us about how offering powerful customer experiences can make a brand a force to be reckoned with. And it offers them in-store , online , and in our own homes. It engages us visually, tangibly, and practically. It engages us visually, tangibly, and practically.

Customer Experience 111

Customer Experience Contact Center Social Media Retail 111

Taylor Reach Group

JUNE 9, 2020

COVID-19 is making clear to US companies and other firms around the world the need for better cost management in the midst of uncertainty. These past few months, we’ve watched contact centers turn to backup plans C and D as work schedules were impacted by stay-at-home orders or their agents’ refusal to go in because of the pandemic.

Contact Center 129

Contact Center Machine Learning Government Technology 129